MIS Chapters 1-3

An example of raw data from an automobile manufacturer would be:

1 Subaru Outback sold January 7, 2015 in Mount Kisco, New York for $25,000.

What is the estimated growth rate for information systems managers' jobs through 2020?

15%

Approximately how many adult Americans are online?

227 million

What percent of U.S. businesses have some form of remote work program?

55 percent

What percent of the Fortune 500 companies uses Twitter to communicate with their customers?

80 percent

Which of the following is the best definition of an information system?

A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

Which of the following is an important skill for a marketing major?

An understanding of product management enterprise systems

Which of the following is an example of a business using information systems to create new products and services?

Apple's creation of the iPad

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

Culture affects how information system solutions are implemented and used.

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?

Customer intimacy

Which of the following statements is not true?

E) Worldwide expenditures for information were around $1 trillion.

Which of the following is an example of a key force in a firm's broader, less immediate environment?

Economic trends

As discussed in the chapter opening case, the San Francisco Giants are taking advantage of wireless technology to do which of the following?

Enhance fan experience

Which of the following would not be considered part of the implementation phase of problem solving?

Evaluating a selection of software packages for implementing a new business process

A network requires at least three computers and a shared resource.

FALSE

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

FALSE

Business processes that impede organizational responsiveness are a source of competitive strength for a company.

FALSE

Data is information that has been shaped into a form that is meaningful to human beings.

FALSE

Every business process is tied to one specific functional area.

FALSE

IT managerial jobs are outsourced easily because of the universal standards used by the Internet.

FALSE

Information systems consist of all the hardware and software that a firm needs to use in order to achieve its business objectives.

FALSE

Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.

FALSE

Intranets are private corporate networks extended to authorized users outside the organization.

FALSE

Middle management is responsible for directing the day-to-day activities of the business.

FALSE

Political conflict is an example of the people dimension of business problems.

FALSE

Purchase of information systems hardware, software, and telecommunications equipment will constitute more than half of all capital investment in the United States in 2015.

FALSE

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

FALSE

Whereas marketing and financial careers have been transformed by the growth in information systems, thus far the job of management has remained relatively unaffected.

FALSE

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.

The final step in the four-step model of business problem solving is:

Implementation.

An example of a business using information systems for supplier intimacy is:

JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Management information systems

In 2015, what percent of Internet users will access the web through mobile devices?

More than 60 percent

Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following?

Operational efficiency

Which of the following is an interorganizational business process?

Ordering raw materials

Which are the three major dimensions of business problem solving?

Organizational dimensions, people dimensions, and technology dimension

You are a new manager at a plumbing supply manufacturer where there are an unusually high number of returns for a new aerator used in the production of high-end faucets. In examining the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?

PEOPLE

consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

Software

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Survival

A firm that must invest in a new information system in order to comply with federal legislation is investing to achieve which of the following business objectives?

Survival

Which business objective were competitors seeking when they rushed to provide ATMs as well after Citibank introduced the first ATMs in New York?

Survival

A business is a formal organization created to sell services or products at a profit.

TRUE

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

TRUE

A firm's IT infrastructure provides the platform on which the firm can build its information systems.

TRUE

According to the chapter case, UPS's use of web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own websites, was an information systems solution used to achieve customer intimacy.

TRUE

An extranet is a private intranet extended to authorized users outside the organization.

TRUE

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

TRUE

As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks.

TRUE

Developing a new product, fulfilling an order, and hiring a new employee are all examples of business processes.

TRUE

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

TRUE

Federal law requires many businesses to keep email messages for five years.

TRUE

Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage.

TRUE

In a firm hierarchy, responsibility and accountability is concentrated at the top.

TRUE

Information systems found in nonprofit organizations are typically very similar to those found in private industry.

TRUE

Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business.

TRUE

People, organizations, and information technology are all dimensions of information systems.

TRUE

in order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

TRUE

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

The Internet

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

The World Wide Web

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

The continuous nature of problem solving.

As described in the chapter case, which of the following constitutes a managerial element of the UPS tracking system?

The decision to use automation

Which of the following is not a true statement with respect to business processes?

The efficiency of a business firm is not related to its business processes.

Which of the following statements is not true?

The impact of domestic IT outsourcing has been very disruptive to some regional areas of the United States.

Telepresence is an example of which of the following?

Virtual meeting

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:

big data.

All of the following are new technology-related trends in MIS except:

co-creation of business value.

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

culture.

Employees that assist with paperwork at all levels of the firm are called:

data workers.

All of the following can be considered managerial responsibilities except:

designing new information systems.

The six important business objectives of information system investment include all of the following except:

employee morale

All of the following are examples of environmental actors in an information system except:

feedback.

The first step in the model of business problem solving discussed in the chapter is:

identifying the problem.

Verizon's implementation of a web-based digital dashboard to provide managers with real- time information, such as customer complaints, is an example of:

improved decision making.

All of the following describe the effects of globalization except:

increases in transaction costs.

The three activities in an information system that produce the information organizations use to control operations are:

input, processing, and output.

Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.

invoices and payments

Engineers and scientists are examples of:

knowledge workers.

In a hierarchical organization, the upper levels consist of:

managerial, professional, and technical workers.

Producing a bill of materials is a responsibility of the ________ function.

manufacturing and production

The average number of baseball tickets sold at a particular price is an example of:

meaningful information.

Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ dimension of the system.

organizational

Poor business processes are an example of the ________ dimension of business problems.

organizational

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

organizational dimension.

Legal compliance is an example of the ________ dimension of business problems.

people

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the:

people dimension.

Converting raw data into a more meaningful form is called:

processing.

Perhaps the most frequent error in problem solving is:

rushing to judgment about the nature of a problem.

Identifying potential customers for the businesses' products or services is an activity associated with the ________ function.

sales and marketing

The three principal levels of hierarchies within a business organization are:

senior management, middle management, and operational management.

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.

senior managers

Key forces in a business's immediate environment include:

stockholders.

Inadequate database capacity is an example of the ________ dimension of business problems.

technology

In choosing the best solution for a business problem, all of the following are important considerations except:

the ability to forget about the problem once it has been solved.

A database into which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider:

the business processes in place governing the manual input of the data.

Journalist Thomas Friedman's description of the world as "flat" refers to:

the flattening of economic and cultural advantages of developed countries.

Data management technology consists of:

the software governing the organization of data on physical storage media.

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?

the specification of procedures for identifying packages with sender and recipient information

A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n):

transaction processing system.

Output:

transfers processed information to the people who will use it or to the activities for which it will be used.

Intranets:

use Internet technology for a private company network.