MIS Midterm
Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history. A) behavioral targeting B) Web bugs C) NORA D) intelligent agents E) FIP principles
Behavioral targeting
The most successful solutions or methods for achieving a business objective are called: A) core processes. B) best processes. C) benchmarks. D) best practices. E) value webs.
Best Practices
All of the following are tools or technologies for extracting information from unstructured data sets except: A) sentiment analysis software. B) SQL queries. C) Hadoop. D) a non-relational DBMS E) text mining
SQL queries
Which of the following is not one of the competitive forces in an industry's environment in Porter's model? A) Suppliers B) Suppliers C) New market entrants D) Customers E) Technology
Technology
________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location. A) Telepresence B) Virtual reality C) Screen sharing D) Mind mapping E) Virtual world
Telepresence
The three principal levels of hierarchies within a business organization are: A) senior management, knowledge workers, and service workers. B) senior management, middle management, and operational management. C) senior management, data workers, and operational management. D) senior management, operational management, and workers. E) senior management, operational management, and data workers.
Senior, Middle, Operational
Which of the following devices collects data directly from the environment for input into a computer system? A) Sensor B) Touch screen C) Audio input D) Trackball E) Digital scanner
Sensor
All of the following are examples of wearable computing devices except: A) smartwatches. B) smart badges. C) activity trackers. D) smart glasses. E) smartphones.
Smartphones
Benchmarking: A) compares the efficiency and effectiveness of your business processes against strict standards. B) allows industry participants to develop industry-wide standards. C) is used to measure the speed and responsiveness of information technology. D) synchronizes the business processes of customers, suppliers, and trading partners. E) coordinates the value chains of independent firms to enable them to collectively produce a product or service.
compares the efficiency and effectiveness of your business processes against strict standards
Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy? A) A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy B) A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers C) A PC manufacturer's use of information systems to facilitate direct access from suppliers to their production schedules D) A grocery store chain's use of information systems to produce products and services at a lower price than competitors E) An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability
A PC manufacturer's use of information systems to facilitate direct access from suppliers to their production schedules
Which of the following is the best definition of an information system? A) A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization B) Computers, keyboards, printers, and telecommunications devices C) A set of detailed programmed instructions that transform raw data into information D) Physical devices and software that can be connected to share voice, data, images, sound, and video E) A global network that uses universal standards
A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization
Which of the following illustrates the use of information systems to achieve product differentiation? A) A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy B) A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers C) A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules D) A grocery store chain's use of information systems to produce products and services at a lower price than competitors E) A hotel chain's use of information systems to analyze detailed data on guests to determine each guest's profitability
A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers
Linux is: A) primarily concerned with the tasks of end users. B) designed for specific machines and specific microprocessors. C) an example of open source software. D) especially useful for processing numeric data. E) the operating system for the Macintosh computer.
An example of open source software
Rules for sharing, disseminating, acquiring, standardizing, classifying, and inventorying information is referred to as: A) data cleansing. B) data mining. C) an information policy. D) logical database design. E) a data quality audit.
An information policy
Software used to apply the computer to a specific task for an end user is called: A) system software. B) application software. C) data management software. D) network software E) web services software
Application Software
The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: A) IoT. B) big data. C) the mobile digital platform. D) cloud computing. E) business intelligence.
Big Data
How are information systems used at the industry level to achieve strategic advantage? A) By building industry-wide, IT-supported consortia and symposia B) By raising the bargaining power of suppliers C) By encouraging the entry of new competitors D) By enforcing standards that reduce the differences between competitors E) By enabling companies to develop customer intimacy
By building industry-wide, IT-supported consortia and symposia
All of the following are traditional storage technologies except: A) magnetic disks. B) optical drives. C) magnetic tape. D) cloud computing. E) storage networks.
Cloud computing
All of the following are new technology-related trends in MIS except: A) cloud computing. B) big data. C) IoT. D) the mobile digital platform. E) co-creation of business value.
Co-creation of business value
Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance? A) MIS B) TPS C) DSS D) KMS E) CRM
DSSD
Which of the following is the most common reason that business systems fail? A) Software bugs B) Software errors C) Hardware failures D) Facilities failures E) Data quality
Data Quality
A ________ is a repository for raw unstructured data or structured data that for the most part have not yet been analyzed. A) data mart B) data warehouse C) dashboard D) data lake E) relational DBMS
Data lake
Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors, is called: A) system software. B) application software. C) data management software. D) network software. E) web services software.
Data management software
As described in the chapter case, the Charlotte Hornets used a ________ to consolidate fan data from multiple sources. A) database management system B) relational database C) data warehouse D) data model E) fan management system
Data model
All of the following are technical solutions to protecting user privacy except: A) email encryption. B) anonymous surfing. C) anonymous email. D) preventing client computers from accepting cookies. E) data use policies.
Data use policies
All of the following can be considered managerial responsibilities except: A) making action plans to solve organizational problems. B) creating new products and services. C) designing new information systems. D) allocating human resources to coordinate the work to be done. E) setting strategy for responding to business challenges in the environment.
Designing new information systems
________ is a feature of law-governed society and involves having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly. A) Liability B) Due process C) Responsibility D) Accountability E) The judicial system
Due Process
Which of the following refers to the purchase or sale of goods and services over the Internet? A) E-commerce B) E-business C) CRM D) MIS E) SCM
E-Commerce
The six important business objectives of information system investment include all of the following except: A) competitive advantage. B) employee morale. C) improved decision making. D) survival. E) new products.
Employee Morale
An information system can enhance core competencies by: A) providing better reporting facilities. B) creating educational opportunities for management. C) allowing operational employees to interact with management. D) encouraging the sharing of knowledge across business units. E) synchronizing the value chains of business partners with an industry.
Encouraging the sharing of knowledge across business units
A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business. A) TPS B) DSS C) automatic reporting system D) MIS E) enterprise system
Enterprise system
A schematic of the entire database that describes the relationships in a database is called a(n): A) data dictionary. B) intersection relationship diagram. C) field key diagram. D) Data definition diagram E) entity-relationship diagram
Entity-relationship diagram
The most basic business database is comprised of: A) three tables: for suppliers, parts, and sales. B) four tables: for customers, suppliers, parts, and sales. C) four tables: for customers, suppliers, sales, and employees. D) five tables: for customers, employees, suppliers, parts, and sales. E) attributes instead of tables.
Five tables: for customers, employees, suppliers, parts, and sales.
In a ________ computing model, companies use their own infrastructure for essential computing tasks and adopt public cloud computing for less critical operations or additional processing during peak business periods. A) scalable B) quantum C) grid D) hybrid cloud E) private cloud
Hybrid cloud
All of the following describe the effects of globalization except: A) significant decreases in operating costs. B) reduction of labor costs through outsourcing. C) ability to find low-cost suppliers. D) increases in transaction costs. E) replication of business models in multiple countries.
Increases in transaction costs
The three activities in an information system that produce the information organizations use to control operations are: A) information, research, and analysis. B) input, output, and feedback. C) input, processing, and output. D) data analysis, processing, and feedback. E) information, data, and processing.
Input, processing, and outputs
Which of the following best describes the effect that new information technology has on society? A) It has a dampening effect on the discourse of business ethics. B) It has a ripple effect, raising new ethical, social, and political issues. C) It is beneficial for society as a whole, while raising dilemmas for consumers. D) It has a waterfall effect in raising ever more complex ethical issues. E) It has a magnifying effect, creating increasing numbers of ethical issues.
It has a ripple effect, raising new ethical, social, and political issues
An example of a business using information systems for supplier intimacy is: A) Apple's creation of the iPad. B) JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. C) Citibank's ATM system. D) Verizon's web-based digital dashboard providing real-time company information for managers. E) the Mandarin Oriental's use of computers to keep track of guests' preferences.
JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced
An ESS is an information system that supports the: A) long-range planning activities of senior management. B) knowledge and data workers in an organization. C) decision-making and administrative activities of middle managers. D) day-to-day processes of production. E) management of customer relationships.
Long range planning activities of senior management
A human resources system that summarizes the total moving, house-hunting, and home financing costs for employees in all company divisions is an example of which of the following? A) KMS B) TPS C) ESS D) MIS E) CRM system
MISE
Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? A) Information systems literacy B) Information systems architecture C) Management information systems D) Information technology infrastructure E) Computer information systems
Management Information Systems
Producing a bill of materials is a responsibility of the ________ function. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing E) technology
Manufacturing and Production
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy. A) product differentiation B) market niche C) mass customization D) process efficiency E) market transparency
Market niche
A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces? A) Product differentiation B) Traditional competitors C) Low number of suppliers D) New market entrants E) Substitute products
New market entrants
Which of the following enables users to view the same data in different ways using multiple dimensions? A) Hadoop B) SQL C) Big data D) Data mining E) OLAP
OLAP
When a cookie is created during a website visit, it is stored: A) on the website's server. B) on the hard drive of the visitor's computer. C) on the ISP's servers. D) in the browser's application settings. E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site.
On the hard drive of the visitor's computer
Which of the following is not an essential characteristic of cloud computing? A) On-demand self-service B) Rapid elasticity C) Measured service D) Open source software E) Ubiquitous network access
Open source software
________ provides users with free access to its program code. A) An app B) Open source software C) Cloud-based software D) A web service E) Office software
Open source software
The support activities of a firm include: A) inbound logistics, technology, outbound logistics, sales and marketing, and service. B) inbound logistics, organization infrastructure, outbound logistics, technology, and procurement. C) organization infrastructure, human resources, sales and marketing, and technology. D) organization infrastructure, human resources, technology, and procurement. E) sales and marketing, procurement, human resources, and technology.
Organization infrastructure, human resources, technology, and procurement
Which are the three major dimensions of business problem solving? A) Organizational dimensions, people dimensions, and technology dimensions B) Organizational dimensions, people dimensions, and environmental dimensions C) People dimensions, technology dimensions, and environmental dimensions D) Technology dimensions, organizational dimensions, and environmental dimensions E) Organizational dimensions, technology dimensions, and cultural dimensions
Organization, People, Technology
Which of the following statements about spam is not true? A) Most spam originates from bot networks. B) Cell phone spam usually comes in the form of SMS text messages. C) Over 75 percent of all email is spam. D) Spamming has mushroomed because it is so inexpensive and can reach so many people. E) Spamming is more tightly regulated in Europe than in the United States.
Over 75% of all email is spam
A field identified in a table as holding the unique identifier of the table's records is called the: A) primary key. B) key field. C) primary field. D) foreign key. E) identifying field.
Primary key
All of the following are considered primary activities of a firm except: A) inbound logistics. B) sales and marketing. C) procurement.
Procurement
________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies. A) Collaborative distribution B) Supply chain management C) Reverse logistics D) Enterprise planning E) Digital dashboard
Supply chain management
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? A) Survival B) Improved decision making C) Competitive advantage D) Operational excellence E) Customer intimacy
Survival
Which business objective were competitors seeking when they rushed to provide ATMs after Citibank introduced the first ATMs in New York? A) Improved efficiency B) Customer and supplier intimacy C) Survival D) Competitive advantage E) Improved decision making
Survival
Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools. A) bimodal B) colocated C) synchronous D) spontaneous E) asynchronous
Synchronous
Which of the following ethical guidelines suggests that you put yourself in the place of others, and think of yourself as the object of the decision? A) Kant's categorical imperative B) the risk aversion principle C) the utilitarian principle D) the Golden Rule E) the "no free lunch" rule
The Golden rule
In choosing the best solution for a business problem, all of the following are important considerations except: A) the cost of the solution. B) the feasibility of the solution given existing resources and skills. C) the length of time to implement the solution. D) the attitudes of employees. E) the ability to forget about the problem once it has been solved.
The ability to forget about the problem once it has been solved.
A(n) ________ performs and records the daily activities of a firm necessary to conduct business. A) executive support system B) management-level system C) decision support system D) transaction processing system E) business intelligence system
Transaction Processing System
All of the following are techniques being used to make data centers more "green" except: A) air-cooling. B) virtualization. C) use of wind power. D) Use of hydropower E) use of backup generators
Use of backup generators
Telepresence is an example of which of the following? A) Business intelligence B) Social business C) IoT D) Mobile digital platform E) Virtual meeting
Virtual Meeting
The ability of a person booking a flight on Southwest.com's website to reserve a car from Dollar Rent-A-Car without having to leave the airline's website is an example of the usage by Dollar Rent-A-Car and Southwest Airlines of which of the following? A) Cloud computing B) Web services C) Nanotechnology D) SaaS E) PaaS
Web services
Which of the following would you use to find out which websites with content related to database design were the most often linked to by other websites? A) Web usage mining B) Web server mining C) Web structure mining D) Web content mining E) Web protocol mining
Web structure mining
What would be a reason for using a workstation rather than a personal computer? A) When you need more powerful computational abilities B) When you need to access a network C) When you need to serve applications and data to client computers D) When you need to share resources E) When you need to connect to a cloud computing platform
When you need more powerful computational abilities
Non-relational databases: A) store information in an unstructured format. B) use rows and columns to organize data. C) are used to store structured and unstructured data. D) are used to store low volumes of transactional data. E) use database-mapping to normalize relations.
are used to store structured and unstructured data
Virtualization: A) allows one operating system to manage several physical machines. B) has enabled microprocessor manufacturers to reduce the size of transistors to the width of an atom. C) can boost server utilization rates to 70% or higher. D) allows smartphones to run full-fledged operating systems. E) uses the principles of quantum physics to represent data.
can boost server utilization rates to 70% or higher
The value chain model : A) categorizes five related advantages for adding value to a firm's products or services. B) sees the supply chain as the primary activity for adding value. C) categorizes four basic strategies a firm can use to enhance its value chain. D) helps a firm identify points at which information technology can most effectively enhance its competitive position. E) focuses primarily on collaboration with suppliers.
helps a firm identify points at which information technology can most effectively enhance its competitive position
The ethical "no free lunch" rule states that: A) if an action cannot be taken repeatedly, then it is not right to be taken at any time. B) one should take the action that produces the least harm or incurs the least cost. C) one can put values in rank order and understand the consequences of various courses of action. D) if something someone else has created is useful to you, it has value, and you should assume the creator wants compensation for this work. E) if an action is not right for everyone to take, it is not right for anyone to take.
if something someone else has created is useful to you, it has value, and you should assume the creator wants compensation for this work.
Redesigning and automating business processes can be seen as a double-edged sword because: A) increases in efficiency may be accompanied by job losses. B) increases in efficiency may be accompanied by poor data quality. C) support for middle-management decision making may be offset by poor data quality. D) reliance on technology results in the loss of hands-on knowledge. E) it can concentrate power in the hands of senior executives.
increases in efficiency may be accompanied by job losses
In a relational database, the three basic operations used to develop useful sets of data are: A) select, project, and where. B) select, join, and where. C) select, project, and join. D) select, from, and join E) who, what, and where
select, project, and join
An analyst asked to perform a TCO analysis for a system would need to take into account all of the following factors except: A) the minimum response time for processing business transactions. B) lost productivity if hardware or software failures cause the system to be unavailable for processing and user tasks. C) real estate and utility costs for housing and providing power for the technology. D) the purchase or license of software for each user. E) the cost to provide training to information systems specialists and end users.
the minimum response time for processing business transactions.
A client computer networked to a server computer, with processing split between the two types of machines, is called a(n) ________ architecture. A) service-oriented B) on-demand C) multitiered client/server D) two-tiered client/server E) grid
two-tiered client/server
