MIS Midterm Study 1-4
An example of raw data from a national chain of automobile stores would be
1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky.
Which of the following choices may lead to competitive advantage?1. new products, services, and business models; 2. charging less for superior products; 3. responding to customers in real time?
1 and 3
Sociologists study information systems with an eye to understanding
A) how systems affect individuals, groups, and organizations.
An example of a social complementary asset is
A) technology and service firms in adjacent markets.
Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.
A) the Internet and networking technologies
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called
A) the information value chain.
All of the following are steps in the process for analyzing an ethical issue except:
Assigning responsibility
Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?
A) the specification of procedures for identifying packages with sender and recipient information
Which of the following is an example of synergy in business?
Bank of America acquiring Countrywide Financial to reach a large pool of new customers
Which of the following statements about business processes is not true?
Business processes are typically unaffected by changes in information systems.
A ________ is a senior manager who oversees the use of IT in the firm.
CIO
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.
CKO
Which of the following types of system would you use to manage relationships with your customers?
CRM
All of the following laws apply to actions by the federal government except the:
Children's online privacy protection act
Which of the following objectives best describes the business strategy behind the technologies implemented by the San Francisco Giants, as discussed in the chapter case?
Competitive Advantage
Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete?
Competitive forces model
All of the following job categories are expected to grow over the next eight years except:
Computer programers
Which of the following protects the authors of a book from having their work copied by others?
Copyright law
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?
DSS
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?
DSS
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?
DSS
Which of the following is the most common reason that business systems fail?
Data quality
Which of the following would not be used as an input for an information system?
Digital dashboard
Which of the following terms refers to significant disparities in access to computers and the Internet among different social groups and different locations?
Digital divide
Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials?
Digital millennium copyright act
________ is a feature of law-governed society and involves having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly.
Due process
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
improved decision making.
Which of the following is not one of the current key technology trends that raises ethical issues?
increase in data quality
In network economics, the value of a commercial software vendor's software products:
increases as more people use them.
Redesigning and automating business processes can be seen as a double-edged sword because:
increases in efficiency may be accompanied by job losses.
The three activities in an information system that produce the information organizations use to control operations are
input, processing, and output.
Which of the following are key corporate assets?
intellectual property, core competencies, and financial and human assets
Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?
knowledge workers
Along with capital, ________ is the primary production input that the organization uses to create products and services.
labor
An ESS supports which of the following?
long-range planning activities of senior management
Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates which of the following strategies?
low cost leadership
The four major competitive strategies are:
low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy.
Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a ________ bureaucracy.
machine
Which of the following is not protected by copyright law?
machines
The Internet increases the bargaining power of customers by:
making information available to everyone.
In a hierarchical organization, the upper levels consist of
managerial, professional, and technical employees.
An information systems manager:
manages data entry staff
The ability to offer individually tailored products or services using the same production resources as bulk production is known as:
mass customization
The average number of tickets sold daily online is an example of
meaningful information
According to the ________ definition of organizations, an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment.
microeconomic
A firm can exercise greater control over its suppliers by having:
more suppliers
Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs?
new market entrants
In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is
operational management
The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is
operations research
Disciplines that contribute to the technical approach to information systems are
operations research, management science, and computer science.
In the ________ model of informed consent, personal information can be collected until the consumer specifically requests that his or her data not be collected.
opt out
You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step?
perform a strategic system analysis
Converting raw data into a more meaningful form is called
processing
Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?
production workers
Under Mintzberg's classification of organizational structure, knowledge-based organizations fall under the category of:
professional bureaucracies.
The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following?
profiling
Walmart's continuous replenishment system allows it to do all of the following except:
provide mass customization
______ are not held liable for the messages they transmit.
regulated common carriers
The U.S. CAN-SPAM Act:
requires commercial email senders to identify themselves.
Which of the following is not one of the primary environmental actors that interacts with an organization and its information systems?
sales force
The three principal levels within a business organization hierarchy are
senior management, middle management, and operational management.
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?
social
Data management technology consists of the
software governing the organization of data on physical storage media
The parts of an organization's infrastructure, human resources, technology, and procurement that make the delivery of the firm's products or services possible are known as ________ activities.
support
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective
survival
When two organizations pool markets and expertise that result in lower costs and generate profits, they are creating:
synergies
According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are:
tasks, technology, people, and structure.
Thomas Friedman's declaration that the world was now "flat" meant that
the Internet has reduced the economic advantages of developed countries.
An example of a business using information systems for customer and supplier intimacy is
the Mandarin Oriental hotel's customer-preference tracking system.
________ prohibits an organization from collecting any personal information unless the individual specifically takes action to approve information collection and use.
the opt-in model
According to ________, you should take the action that produces the least harm.
the risk aversion principle
Procter and Gamble uses InnovationNet for which of the following?
to enhance its core competencies
All of the following are examples of business intelligence systems except a system that:
tracks the flows of materials in a factory
Output
transfers processed information to the people who will use it or to the activities for which it will be used.
An example of an organizational complementary asset is
using the appropriate business model.
The four major types of enterprise applications are:
ERP, SCM, CRM, and KMS.
Which of the following systems would you expect to deliver integrated, personalized business content through a web-based interface?
ESS
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?
ESS
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?
ESS
What is the most important function of an enterprise application?
Enabling business functions and departments to share information
Which of the following is a firm's CPO responsible for?
Ensuring that the company complies with existing data privacy laws
A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internalcorporate uses
Enterprice
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
Enterprise
________ systems are also known as enterprise systems.
Enterprise resource planning
All of the following are competitive forces in Porter's model except:
External environment
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?
Extranet
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
Extranet
Which of the following statements about disruptive technologies is not true?
Firms that invent disruptive technologies as first movers always become market leaders.
Which of the following statements about Flash cookies is not true?
Flash cookies are installed only at the user's request.
Which of the following is an example of a divisionalized bureaucracy?
Fortune 500 firm
Which of the following is a highly structured decision?
Granting credit to a customers
Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?
HIPPA
A man steals from a grocery store in order to feed his starving family. Which of the following best expresses the utilitarian principle in evaluating this situation?
His action is acceptable, because the higher social value is the survival of the family.
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's
IT infrastructure
Which of the following best describes Immanuel Kant's categorical imperative?
If an action is not right for everyone to take, it is not right for anyone to take.
Which of the following statements is not true?
In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT.
Which of the following statements about network economics is not true?
In network economics, the marginal cost of adding new members to the network is higher than the marginal gain
Which of the following represent the primary activities of a firm?
Inbound logistics, operations, outbound logistics, sales and marketing, and service
Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve?
Information rights and obligations
Why does Amazon need to worry about competitors in online shopping?
Internet technologies are universal, and therefore usable by all companies.
Which of the following statements regarding IBM Notes is not true?
It began as an e-mail and messaging client.
Which of the following is a primary drawback to the "do anything anywhere" computing environment?
It blurs the traditional boundaries between work and family time.
Which of the following best describes the effect that new information technology has on society?
It has a ripple effect, raising new ethical, social, and political issues.
Which of the following statements best describes organizational culture?
It is a set of assumptions and values accepted by most members.
Which of the following statements about the technical view of organizations is not true?
It sees the inputs and outputs, labor and capital, as being infinitely malleable.
Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true?
It took six months to implement a working system at Plan International's international headquarters.
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?
KMS
A colleague at work takes small amounts of office supplies for her own personal use, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer be minimal. Your rationale expresses which of the following ethical principles?
Kant's categorical imperative
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories?
MIS
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called
Management Information Systems
Which field of study focuses on both a behavioral and technical understanding of information systems?
Management Information Systems
Producing a bill of materials is a business process in which of the following functional areas?
Manufacturing and production
The term management information systems refers to a specific category of information systems serving:
Middle management functions
FIP principles are based on a belief in which of the following?
Mutuality of interest between the record holder and the individual
What percent of global Internet users use Google Search and other Google services?
Nearly 80 percent
All of the following are IT-enabled products and services providing competitive advantage except:
Nike's use of celebrities to market their products.
The NAI is an industry association formed to help with which of the following? -Online privacy issues -Patent protection -trademark protection -Trade secret protection -Copyright protection
Online privacy issues
Which of the following is not a file-sharing service?
Pandora
The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as organizational:
Politics
________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.
Product differentiation
The obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within which of the following moral dimensions of the information age?
Quality of life
Which of the five moral dimensions of the information age does spamming involve?
Quality of life
Which of the following occurs when muscle groups are forced through tens of thousands of repetitions under low-impact loads?
RSI
Order data for baseball tickets and bar code data are examples of
Raw Input.
Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?
Remote; Colated
________ means that you accept the potential costs and obligations for the decisions you make.
Responsibility
Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing, production, and distribution?
SCM
The ________ function is responsible for identifying customers.
Sales and marketing
Which level of the organization is an ESS specifically designed to serve?
Senior management
Which of the following decisions requires knowledge based on collaboration and interaction?
Should we work with outside vendors on new products and services?
Which ethical rule states that if an action cannot be taken repeatedly, it is not right to take at all?
Slippery slope rule
Which of the following industries has the lowest barrier to entry?
Small retailer
Which of the following statements about spam is not true
Spamming is more tightly regulated in Europe than in the United States.
Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered:
Strategic transaction
Which of the following is a competitive force challenging the publishing industry?
Substitute products or services
As discussed in the chapter opening case, which of the following statements about Verizon is not true?
Verizon is focusing on satellite-based television in its competition with AT&T
________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration
Video conferencing
________ allows you to communicate with avatars using text messaging.
Virtual world
An example of a business using information systems to attain operational excellence is
Walmart retail link system
The FIP principle of Notice/Awareness states that:
Websites must disclose their information practices before collecting data.
Which of the following technologies disrupted the traditional publishing industry?
World wide web
Which of the following statements about organizations is not true?
an informal group can be considered to be an organization.
Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history
behavioral targeting
Information systems can be used at the industry level to achieve strategic advantage by:
building industrywide, IT-supported consortia and symposia
The interaction between information technology and organizations is influenced:
by many factors, including structure, politics, culture, and environment.
Which of the following would not be a complementary asset for a solar panel manufacturer?
centralized hierarchical decision making
A(n) ________ is an activity for which a firm is a world-class leader.
core competency
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its
culture
All of the following are technical solutions to protecting user privacy except:
data use policies
Using the Internet to buy or sell goods is called:
e-commerce
Digital media differs from a physical book in all of the following ways except:
ease of establishing uniqueness
The Online Privacy Alliance:
encourages self-regulation to develop a set of privacy guidelines for its members.
Information systems enhance core competencies by:
encouraging the sharing of knowledge across business units.
Which of the following best illustrates the use of information systems to focus on market niche?
A department store creating specialized products for preferred customers.
Which of the following resulted in an outage for Netflix customers on Christmas Eve 2012?
A failure of Amazon's cloud computing service
According to the chapter case, which of the following statements about Cisco's IX5000 telepresence system is not true?
A six-seat IX500 system costs about $500,000.
All of the following are advantages, for a firm, of cloud computing except
Ability to improve communication
Walmart's attempt to increase its online presence is an example of a firm using information systems to:
Achieve low cost strategy
Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to
Adopt a new business model
You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?
An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
Which of the following is not an example of the potential dark side of big data?
Analyzing data from sensors installed in local parks to monitor soil moisture.
Which of the following were involved in what has been called the patent trial of the century?
Apple and Samsung
Which of the following is an example of a keystone firm within a business ecosystem?
Apple in the mobile platform ecosystem
An example of a business using information systems to create new products and services is
Apple ipods
Which of the following is not a true statement about value webs?
Value webs are inflexible and cannot adapt quickly to changes in supply and demand.
Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?
improved decision making
The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of
Customer supplier intimacy
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?
Supply chain management system
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?
Survival
The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?
Survival
The use of information systems because of necessity describes the business objective of
Survival
The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as:
Switching costs
Which of the following job categories is expected to experience the most growth over the next eight years?
System analytics
A(n) ________ is typically a major source of data for other systems.
TPS
If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?
TPS
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?
TPS
You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?
TPS and MIS capabilities
A virtual company:
Uses networks to link people, resources, and ideas
Which of the following is a support activity in a firm's value chain?
Technology
A managerial element in the UPS tracking system described in the chapter is
The decision to use automation
Which of the following ethical guidelines suggests that you put yourself in the place of others, and think of yourself as the object of the decision?
The golden rule
All of the following are reasons for the increased business focus on collaboration and teamwork, except for:
The need for more efficient work hierarchies
Which of the following is not true about the changes to EU data protection rules proposed in 2012?
The new rules would reject the right to be forgotten.
Which of the following restricts the information that the U.S. federal government can collect about an individual and regulates what it can do with the information?
The privacy act
Which of the following is not a difficulty in establishing patent protection?
The requirement that the work must be a secret
The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.
Value chain
Which of the following best describes the primary reason for implementing a new information system, from a business perspective?
The system will create new value for the firm, beyond its costs.
Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?
The time ;space collaboration and social tool matrix
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?
Time Zones
Which of the following forms of protection of intellectual property requires that the property be the subject of a nondisclosure agreement?
Trade secrets
CVS refers to:
eyestrain related to computer display screen use.
Maintaining the organization's financial records is a central purpose of which main business function?
finance and accounting
In 2010, the FTC added all of the following recommendations to its privacy guidelines except:
firms should limit the length of time that any personal data is stored to six months or less.
Which of the following is not one of the current changes taking place in information systems technology?
growth in the PC platform
The value chain model:
highlights specific activities in the business where competitive strategies can best be applied.
Psychologists study information systems with an eye to understanding
how human decision makers perceive and use formal information.
Which main business function is responsible for maintaining employee records?
human resources
In environmental scanning, a firm may use information systems to:
identify external events that may affect it.
The ethical "no free lunch" rule states that:
if something someone else has created is useful to you, it has value, and you should assume the creator wants compensation for this work.
Which of the following is not a business benefit of collaboration?
improved compliance with government regulations
