MNA2100 - Exam Three Review

Explain the Lewin's change model:

3 steps - 1. Individuals who work for the company must be convinced change is essential. (unfreezing the status quo) 2. Systems of an organization need to be changed. (Moving to a new condition) 3. Organizational climate must be adjusted. (Refreezing to create the new status quo)

Mark joins the student newspaper team of his university because he is interested in journalism. What needs is Mark trying to fulfill?

Activities

Characteristics of laissez-faire leaders?

Acts as a representative for group members, while allowing them to plan, control, and complete their tasks as they wish.

Dr. Haynes was a college president who would openly tell the members of the faculty and staff that he would "give them the world" if they would implement his policies without complaint. Everyone who worked at the college knew that if they openly disagreed with Dr. Haynes, they would be placed on his "blacklist." Dr. Haynes best exemplified a(n)

Autocratic Leader

Dalton Inc. fired several good employees to make a structural change that would save money and guarantee other jobs. Despite the fact that the change did result in the promised improvements, other employees began to distrust the company and fear for their own jobs. What reasons for resisting change is observed in the given scenario?

Belief that Change is Wrong

Which type of power is typically used to enforce policies and regulations?

Coercive Power

_______________ will often spend a great deal of time and energy discussing with followers to get information about what decisions should be made for the good of the organization.

Consultative Leaders

_______________ is the system of shared values in an organization.

Corporate Culture

Keira is a customer service executive in an insurance company. In a feedback meeting, her supervisor asks her why she sounded angry with one of the customers. Keira replied, "Well, if you think I am doing such a bad job, why don't you just go ahead and fire me? I know you don't like me." Which defensive reaction is Keira using?

Counterattack

In the ________ stage of the seven stages of personal change, the mind keeps the sufferer from accepting reality fully and completely.

Denial

___________________ · is the first stage of personal change.

Emotional Standstill

Why have Japanese companies using the kaizen approach been successful at implementing change?

Employees are actively involved in making operational and change decisions.

Characteristics of a formal group?

Governed by the formal structure of an organization; Members don't have final say about membership, joining or leaving.

Sally works part-time at a bookstore. She is always busy playing multiple roles at home and work. She takes on everything and even asks for more. She agrees with her supervisor's criticisms as well. However, whenever her colleagues ask her to join them for dinner or a weekend party, she refuses by saying she has a lot of work that still needs to be done. Which of the following games is Sally playing in this scenario?

Harried

Why are conflicts in the coordinating stage of the group development process stronger and sometimes even destructive?

In this stage, discussion about issues from the redefining stage brings feelings out into the open, which leads to more conflicts than any other stage.

Who developed the logical incrementalism model?

James Brian Quinn

· In the context of measuring the fairness level of an organization, _________ means that the reward must fit the achievement and that the punishment must fit the crime.

Justice

Which intelligence involves physical movement or using body or body parts to solve problems?

Kinesthetic Intelligence

Who developed the force field analysis model?

Kurt Lewin

· A person high in _____________ intelligence is most likely to enjoy dealing with brain teasers.

Logical

_______________ · is the step of Lewin's change model in which the actual organizational changes are made.

Moving to another condition

_______ · is primarily based not on what you know, but who you know in the organization.

Networking Power

· A game in which one person tries to trap another in a mistake, a lie, or some other type of negative situation is known as a _______________________ game.

Now I've Got You

What can be seen as a large game in an organization that contains many combinations of games?

Office Politics

According to the founders of emotional intelligence (EI), which intelligence allows you to understand the politics of your own workplace?

Social Awareness

Jamie works as the chief architect in a construction company. He has chosen this profession because he can picture how items would look if they were rearranged. In addition, he has always had a passion for stone carving. According to psychologist Howard Gardner, Jamie has a high level of

Spatial Reasoning

In the context of the helplessness stage of personal change, what is the state of mind of a victim who has lost a loved one to death?

The victim is still suffering and is afraid to bottom out into total despair.

Why do employees resist change?

They often choose how they see and hear data, and ignore information that challenges the stability of their world ; Fear of loss ; Fear of the Unknown ; Resentment of the change agent ; Belief that change is wrong ; Rebellion against the speed of change

According to psychologist Howard Gardner, characteristics of those with moral intelligence:

Thought to have the capacity or sensitivity to tackle deep questions about human existence.

True or False: Anger becomes harmful when an individual interprets the behavior of other people as breaking the rules of appropriate behavior.

True

The similarity between an autocratic and a consultative leader is that both types of leaders

are solely responsible for making the final decisions.

In the context of the eight forms of intelligence, a kinesthetically intelligent person will most likely excel at

athletics, sports

Logical incrementalism is most successful when it is used _________________

to bring a well-designed plan into general acceptance.

A person with high naturalist intelligence is most likely to succeed working as a

zoologist/environmentalist/conservationist/anything outdoors.

Definition of leadership:

· The ability to influence people toward the attainment of goals.