MNGT 220 chapter 12 multiple choice

The concept of management ________ involves situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. A) filters B) backgrounds C) inertia D) inefficiency E) politics

A

Which of the following typically makes the unstructured decisions for a firm? A) Senior management B) Middle management C) Operational management D) Individual employees E) Teams

A

MIS typically produce: A) new ways of looking at data that emphasize change, flexibility, and rapid response. B) fixed, regularly scheduled reports based on data extracted from the organization's TPS. C) solutions to semi-structured problems appropriate for middle management decision making. D) assumptions, responses to ad-hoc queries, and graphic representations of existing data. E) scorecards of overall firm performance along predefined key indicators.

B

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM. E) parameters.

B

The ________ phase of decision making involves identifying and exploring various solutions to a problem. A) choice B) design C) implementation D) analysis E) intelligence

B

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. A) digital dashboard B) balanced scorecard C) KPI D) data visualization E) predictive analytics

B

Which of the following is not one of the five classical functions of managers? A) Creating B) Deciding C) Planning D) Organizing E) Controlling

A

Checking store inventory is an example of a(n) ________ decision. A) procedural B) structured C) ad hoc D) unstructured E) semistructured

B

Establishing a firm's long-term goals is an example of a(n) ________ decision. A) structured B) analytic C) semistructured D) undocumented E) unstructured

E

true or false Big data is used to analyze consumer preferences for both in-store and online

true

true or false Experts from a variety of fields have found that managers are poor at assessing risk.

true

true or false Some decision scenarios made by middle managers may have unstructured components.

true

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: A) management support, technical logistics, and user compliance. B) organization, environment, culture. C) information quality, information integrity, and information accuracy. D) information quality, organizational culture, and management filters. E) organization, culture, and technology.

D

true or false 72) The data-driven farming systems described in the chapter-opening case are an example of operational intelligence.

true

true or false ) KPIs are used both in the balanced scorecard framework and BPM. Answer: TRUE

true

The role of spokesperson falls into which of Mintzberg's managerial classifications? A) Decisional B) Informational C) Interpersonal D) Symbolic E) Organizational

B

When there is no well-understood or agreed-on procedure for making a decision, it is said to be: A) undocumented. B) unstructured. C) documented. D) semistructured. E) random.

B

Which of the following statements best describes the business value of improved decision making at all levels of a firm? A) Improved decision making creates better products. B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. C) Improved decision making enables senior executives to more accurately foresee future financial trends. D) Improved decision making strengthens customer and supplier intimacy, which reduces costs. E) Improved decision making creates a better organizational culture

B

According to Mintzberg, managers in their informational role act as: A) figureheads for the organization. B) leaders. C) nerve centers of the organization. D) negotiators. E) liaisons.

C

Predictive analytics is used for all of the following except: A) anticipating customer response to price changes. B) identifying the most profitable customers. C) performing a bills of material analysis. D) establishing consumer credit scores. E) forecasting driver safety

C

Which of the following statements best describes the term business intelligence? A) Software developed exclusively for business management B) The tools and techniques used to analyze and understand business data C) The infrastructure for warehousing, integrating, reporting, and analyzing business data D) Information systems involved in business decision making E) Enterprise systems used to make business decisions

C

Which type of decision is determining vacation eligibility for an employee? A) Semistructured B) Procedural C) Structured D) Unstructured E) Ad hoc

C

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? A) Managers perform a great deal of work at an unrelenting pace. B) Most managerial activities take at least one hour to perform. C) Managers prefer current, specific, ad hoc information. D) Managers prefer oral forms of communication. E) Managers give high priority to maintaining a diverse web of contacts

B

A well-designed ESS helps senior executives do all of the following except: A) monitor organizational performance. B) track the activity of competitors. C) recognize changing market conditions. D) identify problems and opportunities. E) make high-velocity automated decisions.

E

Location analytics can be used for all of the following except: A) helping a marketer to determine which people to target with mobile ads. B) quantifying the impact of mobile ads on in-store visits. C) package tracking and delivery routing systems. D) determining where to open a new store. E) determining call center resolution rates.

E

true or false A semistructured decision is one in which only part of the problem has a clear-cut answer provided by an accepted procedure

true

true or false An unstructured decision is novel and important and requires the decision maker to provide judgment, evaluation, and insight.

true

Explain why even well-designed information systems do not always help improve a firm's decision making

1. information quality, 2. management filters, and 3. organizational inertia/politics. A sample answer is: There are three main reasons that implementing a well-designed information system might not result in better decisions. First, a high-quality decision requires high-quality information. If the data input into the system does not have a high degree of accuracy, lacks data integrity, is not consistent, is incomplete, is not valid, is not available when needed, and/or is not accessible, then the quality of the output of the system will be impacted and will degrade the quality of decisions made based on that output. Second, management filters can also stymie good decision making—a manager who has a bias against some types of activities or solutions, or is overly optimistic or pessimistic will make decisions that are skewed towards their own perspective rather than actual facts. Finally, organizational inertia and politics can hamper decision making.

Describe the balanced scorecard model and its role in ESS.

The balanced score card is a framework for operationalizing a firm's strategic plan by focusing on measurable outcomes on four dimensions of firm performance: financial, business process, customer, and learning and growth. Performance on each dimension is measured using key performance indicators (KPIs), which are the measures proposed by senior management for understanding how well the firm is performing along any given dimension. The balanced scorecard framework is thought to be "balanced" because it causes managers to focus on more than just financial performance.