MNGT 300 - Exam 1, Chapter 3 - Mindtap

True

(T/F) An achievement culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

True

(T/F) Companies should pay attention to both cultural values and business performance.

True

(T/F) Companies that are successful in a turbulent world have managers who pay attention to cultural values and business performance.

True

(T/F) The cultural leader articulates a vision for the organizational culture that the employees can believe in.

True

(T/F) The cultural leader upholds the organization's values, vision, and mission that they communicate through their actions.

Dynamic, Stable

A _____ environment has more uncertainty than a _____ environment.

Ceremony

A __________ is a planned activity at a special event that is conducted for the benefit of an audience.

Internal Environment

A manager's policy of letting employees have every Friday afternoon off during the summer

Labor Market

Abraham's Applesauce is in the process of hiring 60 new workers. The personnel department has a large pool of unskilled labor to draw from because of the high unemployment rate in the local area. Which dimension of the external environment is involved here?

Involvement

After buying old, run-down refineries, Valero CEO Bill Greehey's first steps were to assure people their jobs were secure, bring in new safety equipment, and promise employees that if they worked hard he would put them first—before shareholders and customers. Putting employees first has engendered amazing loyalty and dedication. It has given Valero a distinctive edge during an era of cutthroat global competition in the oil industry.

Symbol

An object, act, or event that conveys meaning to others is referred to as a:

Story

At a local university, students talk about being able to retake an exam three times as a way of showing how committed the school is to helping them learn.

Boundary Spanning Roles

Constantine's jewelry shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

Ceremony

Every year, the entire company gathers to watch employees with 25 years of service get a gold watch, showing that the company values loyalty and length of service.

Mindfullness

In a changing environment, a manager needs what?

Strategy

In a corporate culture the internal culture must fit the needs of the external culture and company __________.

Hero

In your company, people talk about Owen, the auto mechanic who stripped an entire car to find an electrical problem, as a role model for everyone to follow.

General Environment

Increasing demand for green energy by pressure groups

International

Lack of oil in the United States causing other countries to increase the number of wells they drill

Adaptability

Lush Cosmetics is a fast-growing maker of shampoos, lotions, and bath products. A guiding motto at the company is, "We reserve the right to make mistakes." Founder and CEO Mark Constantine is passionately devoted to change and encourages employees to break boundaries, experiment, and take risks. The company kills off one-third of its product line every year to offer new and offbeat products.

Natural

Oil seeping into pelican nesting grounds, which will place the brown pelican back on the endangered species list

International Dimension

Originating in other countries, this dimension can influence all other dimensions in the general environment.

Consistency

Pacific Edge Software has successfully implemented this culture characteristic, ensuring that all its projects are on time and on budget. The husband-and-wife team of Lisa Hjorten and Scott Fuller implanted a culture of order, discipline, and control from the moment they founded the company. Hjorten insists that the company's culture isn't rigid or uptight, just careful.

Acheivement

Professionalism and aggressiveness are core values of Siebel Systems, which sells complex software systems. Employees are forbidden to eat at their desks or to decorate with more than one or two personal photographs. People who succeed at Siebel are focused, competitive, and driven to win. Those who perform and meet stringent goals are handsomely rewarded; those who don't are fired.

Internal Environment

The current employees of a company are part of what type of environment for the organization?

Economic Dimension

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:

Open System

The relationship between the general environment and the task environment is described as:

Culture

The set of key values, beliefs, understandings, and norms that are shared by employees of an organization are called the organization's:

Business Intelligence

This information is gained by scanning both internal and external environmental trends with sophisticated software to find relationships that might influence a company's performance.

Labor Market

This term refers to all of the people that the company can hire at any given time.

Pressure, Unanticipated Problems, Change

Three characteristics in an uncertain environment

Tecnhical

Using deep-sea submersibles to take pictures of the oil leak a mile below the surface of the water

Story

What can help symbolize the organization's values and vision and help employees to personalize and absorb them?

Manners of Dress

What is associated with the surface level of organizational culture?

Story to inspire change

What is the best example of a cultural leader using a sign or symbol to influence the organization's culture?

Legal Political Dimension

When government regulates the way industries do business, this dimension is at play.

Boundary Spanning Roles

Which coordinates the organization with key elements in the external environment?

Involvement

Which culture would place high value on meeting employee needs?

Quadrant B

Which quadrant puts high emphasis on both culture and business performance?

Consistency Culture

Which type of organizational culture supports a rational and orderly way of doing business?