MNGT 301 || Chapter 3: The Manager's Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

In the __________ approach to solving ethical dilemmas, there is the assumption that people will act ethically in the short run to avoid others harming them in the long run. Multiple choice question. utilitarian justice moral-rights individual

individual

One flaw in the _____ approach to ethical decision making is that one person's short-term self-gain may not in fact be good for everyone in the long term. Multiple choice question. moral-rights justice utilitarian individual

individual

A distributor is sometimes referred to as a(n) Multiple choice question. associate ally middleman customer

middleman

The _____ approach to ethical decision making is guided by respect for the fundamental rights of human beings. Multiple choice question. moral-rights individual justice utilitarian

moral-rights

If you purchase shares of stock in a company, you are a(n) _____ in that company. Multiple choice question. private investor sole proprietor stockholder employee owner

stockholder

_____ forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance. Multiple choice question. Technological Demographic Sociocultural Economic

Economic

_____ forces are changes in the economic, political, legal, and technological global system that may affect an organization. Multiple choice question. Political-legal International Technological Sociocultural

International

Suppliers are people or organizations that Multiple choice question. pay to use an organization's goods or services. compete for an organization's customers, employees, or resources. provide raw materials, services, equipment, labor, or energy to other organizations.

provide raw materials, services, equipment, labor, or energy to other organizations.

A(n) _____ force represents the influences and trends originating in the human relationships of a society that may affect industries. Multiple choice question. technological economic sociocultural demographic

sociocultural

Which of these are forces within an organization's general environment? (Choose every correct answer.) Multiple select question. Technological Political-Legal Physical Sociocultural Economic Demographic International

Technological Political-Legal Sociocultural Economic Demographic International (all but physical)

What is an example of an international force that might affect US organizations? Multiple choice question. The legalization of marijuana in Colorado The US government filing an antitrust lawsuit against an American company The local decline in the birth rate The economic integration of the European Union

The economic integration of the European Union

True or false: Local communities can be affected greatly by the entrance or exit of large businesses.

True

_____ are the relatively permanent and deeply held underlying beliefs that help determine a person's behavior. Multiple choice question. Attitudes Missions Values Duties

Values

One consideration of the _____ approach to ethical decisions is whether an organization's policies, such as those governing promotions or sexual harassment, are administered impartially and fairly regardless of employee gender, age, ethnicity, religion, disability, or sexual orientation Multiple choice question. moral-rights justice utilitarian individual

justice

The people inside of an organization who have an important stake in how it performs are the organization's _____ stakeholders. Multiple choice question. employee human internal strategic

internal

The ______ of an organization consist of all those who can claim it as their legal property. Multiple choice question. managers owners customers directors

owners

Marta and her sister Ingrid co-own an organic food stand at the local public market. What type of ownership does this represent? Multiple choice question. sole proprietorship partnership private investor stockholder

partnership

An employee organization that represents hourly workers as opposed to salaried employees is called a(n) ______. Multiple choice question. distributor competitor union supplier

union

The popular television show Shark Tank shows the shark investors gaining ownership stake in businesses in exchange for providing the businesses with money. This money is a form of _____. Multiple choice question. venture capital crowdfunding cost of goods sold insider trading

venture capital

The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people. Multiple choice question. moral-rights individual justice utilitarian

utilitarian

When managers use financial performance as the best definition of an ethical choice, they are taking a(n) ______ approach to organizational decisions. Multiple choice question. utilitarian moral-rights justice individual

utilitarian

Values and _____ are the underpinnings for organizational ethics and ethical behavior. Multiple choice question. code of ethics ethics policies value systems procedures manuals

value systems

What term is used when benefit to yourself or someone close to you interferes with your ability to make a business decision? Multiple choice question. Cycle of abuse Ethics compliance Conflict of interest Code of ethics

Conflict of interest

_____ forces are influences on an organization arising from changes in the characteristics of the population, such as age, gender, or ethnic origin. Multiple choice question. Sociocultural Demographic Economic Technological

Demographic

True or false: Ethical standards do not vary among countries or cultures.

False

True or false: Unlike generations before them, Millennials have little concern for the environment and are more interested in profit over planet.

False

Which groups are parts of the task environment? (Choose every correct answer.) Multiple select question. Strategic allies Owners Local communities Board of directors Distributors Government regulators

Strategic allies Government regulators Local communities Distributors

Which of these employees is involved in an ethical dilemma? Multiple choice question. Mia accepted the job as an administrative assistant at her company a year ago but is now thinking about looking for another job. Kimberly is choosing whether to import necessary parts to save money or to continue using a domestic supplier. Sun-Jun is concerned that new government regulations will cost his company more in production costs. Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time.

Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time.

What are examples of demographic forces that can affect an industry? (Choose every correct answer.) Multiple select question. an increase in interest rates a decline in population size a decrease in marriage rates a decrease in global sales a rise in church attendance

a decline in population size a decrease in marriage rates a rise in church attendance

When companies link up with one another in order to realize certain advantages, they are known as strategic _____. Multiple choice question. rivals unions proprietors allies

allies

Which employee is demonstrating ethical behavior? Multiple choice question. Office policy prohibits outside food in the break room. Trisha decides that if she buys coffee from the vending machine she can bring in a sandwich. Amy told her employees that she expected each of them to contribute $20 for a birthday gift for the department manager. Niles attended the NFL game with his vendor but didn't tell his boss because it was against company policy to accept this type of gift. Jordan did not accept a gift from his salesperson because he could tell it was a bribe to get him to buy products from the company.

Jordan did not accept a gift from his salesperson because he could tell it was a bribe to get him to buy products from the company.

Which approach to deciding ethical dilemmas asserts that an ethical decision should be guided by respect for impartial standards of fairness and equity? Multiple choice question. Moral-rights approach Individual approach Utilitarian approach Justice approach

Justice approach

Which group is projected to make up almost 60% of the workforce by 2029? Multiple choice question. Gen Xers and Baby Boomers Millennials and Baby Boomers Millennials and Gen Zers

Millennials and Gen Zers

Which of these organizations are considered special-interest groups? (Choose every correct answer.) Multiple select question. The Securities and Exchange Commission Mothers Against Drunk Driving People for the Ethical Treatment of Animals GEICO Auto Insurance

Mothers Against Drunk Driving People for the Ethical Treatment of Animals

The passage of the US Patient Protection and Affordable Care Act during the Obama administration and its impact on employers is an example of which force? Multiple choice question. Political-legal Demographic Technological International

Political-legal

What is the BEST example of a sociocultural force affecting an industry? Multiple choice question. As a result of its debt crisis, Greece considered adopting its own currency and leaving the European Union. The invention of the elevator created opportunities to build taller buildings. An increasing number of workers in the US workforce are expected to be age 60 or older within the next decade. Sales of organic fruits and vegetables increase because more people want to eat healthier.

Sales of organic fruits and vegetables increase because more people want to eat healthier.

_____ groups try to influence specific issues, some of which may affect your organization. Multiple choice question. Government regulator Special-interest Labor union Financial institution

Special-interest

_____ groups try to influence specific issues, some of which may affect your organization. Multiple choice question. Special-interest Financial institution Labor union Government regulator

Special-interest

Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers? Multiple choice question. Stakeholders Management Task environment Board of Directors

Stakeholders

What are two examples of economic forces within a company's general environment? Multiple select question. bank interest rates marijuana legalization the unemployment rate Hurricane Katrina

bank interest rates the unemployment rate

Local communities are important organizational stakeholders. In fact, if a community gives a company tax breaks in return for the promise of new jobs and the firm fails to deliver those jobs, the community may be able to institute a _____ and rescind the tax breaks. Multiple choice question. clawback proprietorship union takeback

clawback

Four restaurants that are all seeking to attract the same customers would be categorized as _______. Multiple choice question. competitors distributors suppliers customers

competitors

The people or organizations that vie with your company for customers or resources are known as _____. Multiple choice question. regulators competitors stakeholders suppliers

competitors

Sofia paid for a haircut and some hair-care products at a local salon. In the task environment, Sofia would be classified as a _______. Multiple choice question. supplier competitor distributor customer

customer

Those who pay to use an organization's services or to buy their goods are called ______. Multiple choice question. customers suppliers shareholders stakeholders

customers

Recent trends show that the percentage of the labor force represented by unions has _____. Multiple choice question. decreased increased remained constant

decreased

A person or an organization that helps another organization sell its goods and services to customers is called a(n) ______. Multiple choice question. supplier vendor distributor internal stakeholder

distributor

Forward-thinking organizations tend to consider ______ as the most important resource a company has. Multiple choice question. suppliers employees stockholders competitors

employees

In modern organizations, _____ are the most important resource. Multiple choice question. employees computers machines customers

employees

An organization's internal stakeholders consist of Multiple choice question. anyone with an interest in the business, including customers, suppliers, and the local community. employees, owners, and the board of directors. stockholders with more than a 5% share in the company.

employees, owners, and the board of directors.

A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal. Multiple choice question. economic social ethical sociocultural

ethical

Behavior that is accepted as proper according to a society's prevailing values is known as _______ behavior. Multiple choice question. purposeful standard delinquent ethical

ethical

An organization's standards of right and wrong that influence employee behavior are referred to as _______. Multiple choice question. ethics morals unions rights

ethics

People who are outside an organization but are still affected by the organization are called the ______. Multiple choice question. internal stakeholders owners board of directors external stakeholders

external stakeholders

The macroenvironment is also known as the _______ environment. Multiple choice question. general external internal fixed

general

Federal agencies that establish ground rules under which organizations operate are called _______. Multiple choice question. government regulators strategic allies financial institutions distributors

government regulators

A company's triple bottom line represents which aspects? (Choose every correct answer.) Multiple select question. people profit politics production planet privacy

people profit planet

Changes in the way politics shape laws and laws shape the opportunities for and threats to organizations are called ______ forces. Multiple choice question. socioeconomic demographic geopolitical political-legal

political-legal

Crowdfunding is defined as ______. Multiple choice question. placing all funds within many investment sources raising money by obtaining one large sum from a wealthy source raising money by collecting many small amounts from many people placing all funds within one investment source

raising money by collecting many small amounts from many people

The moral-rights approach to solving ethical dilemmas is guided by _____. Multiple choice question. individual long-term interests respect for human rights the greatest good for the greatest number of people respect for impartial standards of fairness

respect for human rights

A company's triple bottom line measures which aspects of its performance? (Choose every correct answer.) Multiple select question. social ethical technological environmental financial

social environmental financial

If you run a one-person operation with no other investors or employees, your company is a(n): Multiple choice question. limited liability corporation partnership sole proprietorship association

sole proprietorship

A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____. Multiple choice question. stakeholders shareholders base customers

stakeholders

Government regulators are considered part of a firm's _____. Multiple choice question. stakeholders strategic allies partners stockholders

stakeholders

Two or more organizations that join forces in order to achieve advantages that neither can perform as well alone are known as _______. Multiple choice question. strategic allies special-interest groups internal stakeholders distributor-suppliers

strategic allies

Abusive _____ represents subordinates' perceptions of the extent to which their supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact. Multiple choice question. misuse cheating supervision theft

supervision

A company or person that provides raw materials, services, equipment, labor, or energy to another organization is called a(n) _____. Multiple choice question. customer competitor owner supplier

supplier

The ten groups that present a company with its daily tasks to handle represent the company's _____ environment. Multiple choice question. behavioral managerial task internal

task

A company's external environment consists of which two environments? Multiple select question. task general service internal

task general

Bio-Med Laboratories recently announced it had produced a new medication that would mitigate arthritis symptoms. This new medication is an example of a(n) _____ force. Multiple choice question. sociocultural economic demographic technological

technological

New developments in methods for transforming resources into goods or services are called _______ forces. Multiple choice question. economic sociocultural technological demographic

technological