MNGT 3100 cengage

There are several steps in the planning process. set operational goals & plans set tactical goals & plans set strategic goals & plans What order is the process?

1. set strategic 2. set tactical 3. set operational

The table below lists several steps involved in tactical planning. For each step listed, indicate whether it is associated with the development or the execution of tactical plans. assess outcomes

executing

The table below lists several steps involved in tactical planning. For each step listed, indicate whether it is associated with the development or the execution of tactical plans. monitor activities

executing

A SWOT analysis, which takes place during strategy _____, is an important part of the strategic planning process. formulation implementation

formulation

Which form of departmentalization is best if the company seeks to minimize duplication of efforts? a. product b. customer c. location d. function

function

For each of the following examples, identify whether it reflects a single-use plan or a standing plan. Directions on how to handle employee-relations issues

standing

An operational plan provides a detailed road map of the steps necessary to achieve operational goals (sometimes referred to as objectives). Although there are many specific types of operational plans, they can be broadly characterized as either single-use plans or standing plans. A rule or procedure is an example of a a. standing plan b. single-use plan

standing plan

Imagine that your friend Debbie has lived all her life in Yuma, Arizona, and has never traveled far from her hometown, but has applied to colleges in Idaho, Michigan, New Hampshire, and Florida. Despite her _____________ , Debbie thought moving to a previously unexplored city might be interesting. a. risk propensity b. state of uncertainty c. state of risk d. state of uncertainty

state of uncertainty

If you are concerned about groupthink negatively influencing your team's decisions, which tactic could you use to minimize the potential for groupthink? a. Encourage talkative team members to lead the discussion. b. Make your own opinion known. c. Refrain from setting a deadline. d. Plan for follow-up meeting where divergent opinions can be expressed.

Plan for follow-up meeting where divergent opinions can be expressed.

To align the jobs at Ancestry with the company's strategy, you've decided that the genealogist job should be redesigned. You've also determined that taking the job characteristics approach to job design will yield the best results.Which step will you take to influence the employees' perception of ownership of the final outcome of a family's ancestral research? a. Increase each employee's autonomy, so that they feel they have more control over how the work is performed. b. Communicate the importance of the tasks performed to increase task significance. c. Give the genealogists feedback on their performance at the end of each project. d. Publicize which genealogists were involved in which completed historical projects, so that the employees feel they identify with the total job.

Publicize which genealogists were involved in which completed historical projects, so that the employees feel they identify with the total job.

Which advantage would you cite if you were advising a company to group jobs by type of customer? a. Coordinating activities inside each department is easier. b. Administrative costs are higher c. Accountability is decreased. d. Tailoring services to meet customer needs is easier.

Tailoring services to meet customer needs is easier.

If the company uses Porter's cost leadership strategy, what should marketing and sales emphasize? a. The prestige that the company's brand conveys b. The fact that the company's products are easily mass-produced c. The ability of the company's products to satisfy more than basic needs d. The good value of the company's products

The good value of the company's products

Which of the following factors are relevant for successfully executing tactical plans? Check all that apply. 1. The manager needs to evaluate every possible course of action in light of the goal. 2. The team members must be congratulated for each successful step. 3. Each decision maker must have the information and resources necessary for getting the job done. 4. The manager must monitor ongoing activities derived from the plan to be sure the results are as expected. 5. Top management must be notified at each critical stage of the tactical plan's execution.

The manager needs to evaluate every possible course of action in light of the goal. Each decision maker must have the information and resources necessary for getting the job done. The manager must monitor ongoing activities derived from the plan to be sure the results are as expected.

If the company has decided to use Miles and Snow's prospector strategy, which of the following actions would best support this strategy? a. Use controls to ensure that new ideas are pursued only if risk is low. b. Adopt a flat, decentralized organization design. c. Develop a culture that values cost consciousness.

Adopt a flat, decentralized organization design.

The CEO of the company you work for has asked what you think about expanding the business internationally. What advantages of international diversification do you point out to the CEO? Check all that apply. a. By working with managers around the world, the organization can benefit from more perspectives and ideas. b. Since the company has been successful domestically, it will be able to replicate that success in other countries without needing to learn new knowledge. c. If the environment in one country becomes unfavorable, the company may be able to move its operations to another country. d. The company may be able to buy or build facilities wherever they will be most cost-efficient.

By working with managers around the world, the organization can benefit from more perspectives and ideas. If the environment in one country becomes unfavorable, the company may be able to move its operations to another country. The company may be able to buy or build facilities wherever they will be most cost-efficient.

Projects often span jobs and departments. Which building block will you rely upon to ensure that the project development process runs smoothly and efficiently? a. Coordinating activities among jobs b. Distributing authority among jobs c. Grouping jobs d. Differentiating among positions

Coordinating activities among jobs

In the planning process, the mission statement sets the overall purpose of the business. Strategic goals and plans set the company direction as it seeks to meet its purpose. The tactical goals and plans link the strategy with the operations. The operational plans and goals guide the daily activities. Which one of the goals listed is an example of a strategic goal Twitter might set? a. Complete A/B testing of the ad versions to be used in Latin American paid media buy b. Acquire new users in Latin American markets by stimulating primary demand for mobile, real-time information sharing of relevant regional, Spanish-language tweets c. Expand globally with a focus on Latin America d. Advertise Twitter on top mobile sites in terms of unique monthly visitors in each Latin American market

Expand globally with a focus on Latin America

In your recommendations to Ancestry, you suggest the company seek to enrich the jobs of the genealogists. Which of the following suggestions would result in job enrichment? a. The genealogist staff could be divided into those who focus on digital records and those who deal with traditional records. b. The genealogists could learn to analyze and enter data in one unified step. c. The genealogists with the best performance could be awarded the opportunity to work on the more interesting family histories. d. Genealogists like Crista could determine for themselves when the ancestral trail warranted the acquisition of additional data from external sources.

Genealogists like Crista could determine for themselves when the ancestral trail warranted the acquisition of additional data from external sources.

Enrique wants every member of his team to commit to learning one new skill each quarter. Enrique will thank everyone for their commitment to the team with a quarterly luncheon. Which major barrier to goal setting is most likely to affect whether the members of his team achieve this goal? a. Inappropriate goals b. Improper reward system c. Resistance to change d. Dynamic environment

Improper reward system

For Twitter to achieve its mission and accomplish its strategic goals, it must also set tactical goals. Which one of the goals listed is an example of a tactical goal Twitter might set? a. Secure agreements with 5 Latin American telenovela actors and actresses who will participate in #Twitternovela by February 1 b. Acquire new users globally with a focus on stimulating primary demand in Latin America c. Increase number of user timeline views 15% year-over-year d. Launch #Twitternovela engagement campaign in Latin American markets: users can see Tweets from telenovela celebrities and create and tweet their own #twitternovela story with Vines

Launch #Twitternovela engagement campaign in Latin American markets: users can see Tweets from telenovela celebrities and create and tweet their own #twitternovela story with Vines

In the planning process, what is the role of tactical goals and plans?

Links strategy and operations

After you review the six steps with Liz, she asks for an example of how to identify alternatives as she decides whether VoxSigns should lay off employees. Which of the following is the correct example to give to Liz? a. Liz would make a list of ways the company might address its financial concerns, such as laying off employees, increasing customer prices, moving to a less expensive office space, or a combination of these ideas. b. Liz would articulate the specific issue to be decided: whether laying off employees is the best way for VoxSigns to address the financial pressure it faces. c. Even though it is a difficult decision, Liz would decide that VoxSigns should lay off employees as the best way to address the company's immediate need for cash. d. Liz would assess each option in terms of feasibility, satisfactoriness, and consequences; she will want to consider if the company is capable of implementing each optio

Liz would make a list of ways the company might address its financial concerns, such as laying off employees, increasing customer prices, moving to a less expensive office space, or a combination of these ideas.

Given that UNIQLO is in the growth stage, with demand high and little competition, which of the following would be appropriate activities to include in the company's short-term plan? a. Advertise on a local radio station b. Research whether supplies will be sufficient to provide necessary inputs to the manufacturing plants c. Examine data from the 17 existing U.S. stores to understand the shopping habits of UNIQLO's U.S. customers d. Research demographic projections for U.S. consumers and their shopping habits

Research whether supplies will be sufficient to provide necessary inputs to the manufacturing plants

After he finishes celebrating with his team, the general manager of the World Series champions is going to do a SWOT analysis to determine his strategy for the upcoming season. Help him figure out how he should classify the following information. Given all of the factors listed in the preceding question, what strategy would make the most sense for the championship team as it prepares for the upcoming season? a. Sign a free-agent outfielder to bolster the current roster and sign the young pitchers to long-term contracts. b. Assume that as the players age, they will continue to produce at their current levels. c. Trade the team's younger pitchers to another team for minor-league prospects who aren't ready for the major league. d. Keep the team intact and do not hire any new players because the team was good enough to win the World Series.

Sign a free-agent outfielder to bolster the current roster and sign the young pitchers to long-term contracts.

After he finishes celebrating with his team, the general manager of the World Series champions is going to do a SWOT analysis to determine his strategy for the upcoming season. Which of the following factors should be classified as a strength for the team? a. The team's starting pitchers are exceptionally strong and young and can potentially keep the current champions at the top of the league for years to come. b. During the off-season, another team in the league signed players whose skills matched or exceeded those of the current champions. c. Several of the team's players have had extraordinary seasons, but now some of them are not playing as well as they did when they were younger. d. A number of free-agent outfielders are available to sign by the team this year. Many of them have better statistics than the current team members.

The team's starting pitchers are exceptionally strong and young and can potentially keep the current champions at the top of the league for years to come.

There are several major barriers that can affect goal setting. In this situation, Enrique has chosen a reward that is team-based while the desired behavior is individual. For this reason, the reward system isn't proper for the goal. To overcome the barrier to success implied by the goal above, what should Enrique do? a. Check that the goal is consistent horizontally and vertically. b. Reward those who accomplish the goal. c. Communicate the goal. d. understand the purpose of goals

Understand the purpose of goals.

At Ancestry, even in a job as seemingly specialized as that of genealogist, the component parts of the job are quite varied. If Ancestry asked you to advise the company on restructuring job design, how would you explain a recommendation for further specialization? a.The workers in highly specialized jobs tend to report higher levels of job satisfaction. b. Specialization increases the transfer time between tasks. c. When workers perform small, simple tasks, they become very proficient at each task. d. Highly specialized workers may feel their jobs are too stimulating.

When workers perform small, simple tasks, they become very proficient at each task.

The owner of the business where you work has asked you to assess whether restructuring the reporting relationships at the company would improve the ability of employees to meet the needs of customers. What do you recommend? Check all that apply. a. A flatter structure should result in higher levels of employee morale and productivity. b. A taller structure will improve the speed at which decisions are implemented. c. A taller structure will decrease administrative costs. d. A flatter structure will further centralize decision making.

a. A flatter structure should result in higher levels of employee morale and productivity.

Businesses commonly rely upon groups to make decisions because of the many advantages to group decision making. Which of the following are advantages of group decision making? Check all that apply. a. Acceptance of the final decision is more likely. b. Indecisiveness may lead to compromises. c. Better decisions usually result. d. the process takes longer

a. Acceptance of the final decision is more likely. c. Better decisions usually result.

Imagine that you are the hiring manager at a corporation like GE, with businesses in the healthcare, renewable energy, and operations data fields. Which basic building block of structure would you use as you scale down on managerial positions and scale up on engineering positions? a. Designing jobs b. Grouping jobs c. Distributing authority among jobs d. Differentiating among positions

a. Designing jobs

Darnell was asked to analyse businesses by classifying them as winners, losers, question marks, average businesses, and profit producers. He was most likely using the a. GE Business Screen b. single-use plan c. Standard Operating Procedure d. BCG Matrix

a. GE Business Screen

While Liz likes the structure provided by the rational decision-making process, you caution her that it has some shortcomings. Why is the rational decision-making process difficult to apply completely in many situations? Check all that apply. a. Managers do not always evaluate situations rationally. b. Managers are limited by their values and unconscious beliefs. c. Managers cannot always obtain complete and accurate information. d. Managers usually have the resources to consider numerous alternatives.

a. Managers do not always evaluate situations rationally. b. Managers are limited by their values and unconscious beliefs. c. Managers cannot always obtain complete and accurate information.

You've decided to give the department with the most participation in the United Way campaign a pizza party. When you ask your supervisor for the funding for the pizza, what reason do you give to support your decision? a. goals motivate employees b. Goals provide guidance and a unified direction for people in the organization. c. Goals provide a mechanism for evaluation. d. Goals promote good planning and future goal setting.

a. goals motivate employees

Simply having a strategy does not ensure success ________ results when the strategy is actually implemented in a way that leads to the desired results. a. contingency planning b. a distinctive competence c. an effective strategy d. effective diversification

an effective strategy

In your role as project leader for the organization's involvement in the annual United Way campaign, you have planned a party to mark the end of the fundraising initiative. What must you do to ensure the party is implemented successfully? a. Notify your supervisor that some of the funds for the United Way initiative will be used on a party. b. Allocate the necessary time for employees who will help set up the party. c. Anticipate low attendance among third-shift employees. d. Thank people for attending the party for the United Way initiative.

b. Allocate the necessary time for employees who will help set up the party.

You ask Paul to show Michelle, a new employee, the ropes while you are in meetings. Paul replies, "That's not my job." Which reason best explains why your attempt to delegate was not effective? Check all that apply. a. Delegation is not an effective tool for managers. b. Paul is reluctant to accept delegation. c. You didn't assign Paul the responsibility for training Michelle. d. You didn't grant Paul the authority to train Michelle.

b. Paul is reluctant to accept delegation. c. You didn't assign Paul the responsibility for training Michelle. d. You didn't grant Paul the authority to train Michelle.

Pooled interdependence exists when there are multiple parts that function _______ and then pool their output to reflect total organization or team performance. a. pooled interdependence b. reciprocal interdependence c. sequential interdependence

b. reciprocal interdependence

The table lists several goals that might be set by a restaurant chain. Indicate the level of management that would be responsible for setting each goal. Board of Directors, Top, Middle, or Lower We seek to operate a chain of restaurants that prepares high-quality food on a timely basis for a reasonable price.

board of directors

Identify whether the following activities are examples of business-level or corporate-level strategies. A company's managers ask, "Should we increase the size of our Bluetooth wireless speaker and sell it at a higher cost?"

business

dentify whether the following activities are examples of business-level or corporate-level strategies. Managers for IBM's SPSS statistics software meet to determine how they will market the product in the upcoming year. Their decision is to show potential clients how effective SPSS is at analyzing extremely large data sets, and how the "Direct Marketing" part of the program helps identify which customers will respond to advertisements.

business

When setting a ______, the company is primarily trying to decide how it will compete against competitors. a. corporate-level strategy b. resource deployment c. business-level strategy d. scope

c. business-level strategy

Seattle-based Theo Chocolate makes organic and Fair Trade chocolate bars. Its management team includes CEO Etienne Patout. Suppose Patout were considering whether Theo Chocolate should branch out and start selling other items in addition to its chocolates, such as locally made baked goods. This is a ___ strategic decision. corporate business

corporate

dentify whether the following activities are examples of business-level or corporate-level strategies. Never previously known as a computer hardware company, Microsoft decides to enter the tablet manufacturing business, producing the Microsoft Surface.

corporate

dentify whether the following activities are examples of business-level or corporate-level strategies. Tesco managers sold their Fresh & Easy U.S. grocery-store chain after looking at the returns from that division and comparing them with returns from Tesco's other divisions around the world. The analysis led managers to decide that the market couldn't deliver acceptable returns for the company, which is based in England.

corporate

Walmart, Dollar Tree, and 99¢ Only Stores operate under a(n) a. differentiation strategy b. single-product strategy c. product life cycle d. overall cost leadership strategy

d. overall cost leadership strategy

As a member of a team of subject matter experts in the management of engineering projects, you need to organize discussions in a way that facilitates participation by all the experts. Which team decision-making approach will be best in ensuring input from the team experts? a. focus group technique b. nominal group technique c. interacting group approach d. delphi group technique

delphi group technique

The table below lists several steps involved in tactical planning. For each step listed, indicate whether it is associated with the development or the execution of tactical plans. determine human resource needs

developing

The table below lists several steps involved in tactical planning. For each step listed, indicate whether it is associated with the development or the execution of tactical plans. specify resources available

developing

The table below lists several steps involved in tactical planning. For each step listed, indicate whether it is associated with the development or the execution of tactical plans. understand strategic plans

developing

Some aspects of UNIQLO's strategy appear to be in line with Porter's differentiation strategy, while others are more aligned with overall cost leadership. UNIQLO offers clothing made with Heattech, a fabric that absorbs moisture and retains heat from the body. The clothing is very lightweight, while still keeping people warm. No other store carries Heattech fabric. Heattech clothes are associated with a(n) _______ strategy for UNIQLO. a. differentiation b. focus c. overall cost leadership

differentiation

As an experienced manager, you are mentoring Laila, a new manager. In your regularly scheduled one-on-one, Laila asks for some advice on delegation. Which of the following ideas do you share with Laila to help her understand delegation? "That's not my job" is a good response to a delegated task.

don't share

Amish has just created a new soft drink, which he calls "Punjab." Flavored with ginger and cumin, the drink cost $20,000 to develop, because of the need to get and verify patents and develop a unique bottle. Punjab has been on the market now for three years, and Amish has sold only 300 cases. However, this year, he is considering spending another $20,000 to develop a new marketing plan for his product. If he sells it in convenience stores only, it will have to sell more, right? a. escalation b. intuition c. satisficing

escalation

Athena has been working at Taco Town for 15 years. She can't begin to tell you how many customers she's served, only that she sees more than 100 people a day at her store. Last week, Athena saw someone walking into the restaurant and instantly knew that he was going to cause trouble. She didn't think; she just automatically set off her silent alarm, and the police cars pulled up just as the customer pulled out a gun. a. escalation b. intuition c. satisficing

intuition

For B. invest heavily invest cautiously take profits sell business

invest cautiously

For A. take profits invest cautiously invest heavily sell business

invest heavily

Consider the types of jobs typically found at a hospital. Identify which jobs are line positions and which ones are staff positions. doctor

line

Consider the types of jobs typically found at a hospital. Identify which jobs are line positions and which ones are staff positions. nurse

line

The table lists several goals that might be set by a restaurant chain. Indicate the level of management that would be responsible for setting each goal. Board of Directors, Top, Middle, or Lower We seek to improve efficiency by implementing a new computerized payment system.

lower

The table lists several goals that might be set by a restaurant chain. Indicate the level of management that would be responsible for setting each goal. Board of Directors, Top, Middle, or Lower We seek to expand by opening restaurants along every major highway in the region.

middle

A fast-food business modifies its menu substantially in the different countries where it opens restaurants, as well as accommodating different expectations regarding customer service. This company probably uses a ______ strategy. multidomestic home replication global

multidomestic

Choose the span of control best suited for the situation- narrow or wide Interdependent work flows

narrow

Choose the span of control best suited for the situation- narrow or wide heavy use of unskilled labor

narrow

The following table provides several examples of decisions. Identify each as either a programmed decision or a nonprogrammed decision. An accounting firm is deciding whether to renew the lease at its current building or relocate to one several blocks away. This requires considering whether the current prestigious address is worth paying higher rent, the inconvenience and expense of moving the office, and a variety of other factors. This is a:

nonprogrammed

The following table provides several examples of decisions. Identify each as either a programmed decision or a nonprogrammed decision. In 2020, Facebook announced plans to introduce a mobile gaming app designed for live gameplay. The app took several years to develop and was tested with users for 18 months before its release. The decision Facebook made to develop a mobile gaming app is a:

nonprogrammed

Plan set by middle, lower-level managers Plan time frame short-range Plan focus departmental activities Plan scope specific & concrete which type of plan is described? a. tactical b. strategic c. operational

operational

The table lists several goals that might be set by a restaurant chain. Indicate the type of plan that would be developed to achieve each goal. Strategic, Tactical, or Operational We will install new refrigeration units to maintain the freshness of our ingredients.

operational

Until recently, Peter Smith's company had no competition for sales of its one-of-a-kind products. However, two online stores selling similar products recently opened, which represents an ____ to his company. organisational threat organisational opportunity organisational weakness overall cost leadership strategy

organisational threat

The following table provides several examples of decisions. Identify each as either a programmed decision or a nonprogrammed decision. Last spring, your spouse surprised you with a puppy (named Loki after the Norse god of mischief). Fortunately, the puppy gets along well with your 17 cats. The decision you make every day about whether to feed Loki is a:

programmed

The following table provides several examples of decisions. Identify each as either a programmed decision or a nonprogrammed decision. You have a mandatory department meeting every Monday at 10:00 AM. An acquaintance just sent you a Facebook message saying she might take a vacation day from work next Monday, and perhaps you could meet for coffee at 10:00 AM. Your decision to say you are unavailable to meet at 10:00 AM but could check if you might be available at a different time is a:

programmed

Though UNIQLO has typically been in an environment that allows for only moderate innovation, the leadership team would like the company to be more growth-oriented and take more risks. Which strategy should UNIQLO develop? a. reactor b. prospector c. defender a. analyser

prospector

A restaurant chain decides to start a catering business. It will use the same kitchen layout and equipment as it already uses in its dine-in restaurants, and it will source ingredients from the same suppliers. However, the catering business will prepare food for delivery to different customers and operate under a different brand name. This company is pursuing a(n) _______ strategy. a. related diversification b. unrelated diversification c. single-product d. analyzer

related diversification

Imagine that you are the CEO of a multinational holding company with a broad portfolio of businesses. Due to changes in the environment, you are looking to rebalance the portfolio. Working closely with the board of directors and your team of top managers, you need to make a strategic decision about the degree of diversification across the company's businesses. One of the corporation's businesses has a core competency in developing artificial intelligence (AI) that handles very complex scheduling, such as airline scheduling. Analysts forecast that businesses and governments will be looking to put this type of AI-enabled software to a wide range of new uses over the next decade. Based on this information, which corporate-level strategy would you lean toward? a. related diversification b. unrelated diversification c. single-product

related diversification

A friend asked if you would like to open a deli near your school's campus, where there are very few inexpensive places to eat. Although a deli probably would be successful, you declined; even the possibility of losing money made you too nervous due to your low ________ a. risk propensity b. state of uncertainty c. state of risk d. state of uncertainty

risk propensity

You are developing a plan to ensure that employees in your department are dressed appropriately when clients are on-site. What type of plan should you create? a. project b. standard operating procedure c. program d. rule

rule

Every year, your family poses for a photograph to be used in its holiday cards. To add interest to the photo, everyone wears an identical accessory: sometimes you all wear the same scarf, other times you all wear the same sweater. To avoid getting stuck with another item of questionable fashion taste, you proposed wearing a dark gray wool felt fedora this year. Everyone agreed the hat was a good choice, so you bought one for every family member. a. escalation b. intuition c. satisficing

satisficing

For D. take profits sell business invest heavily invest cautiously

sell business

What role does the mission statement play in the planning process? Guides day to day activities Links strategy and operations Sets purpose of business Sets company direction

sets purpose of the business

As an experienced manager, you are mentoring Laila, a new manager. In your regularly scheduled one-on-one, Laila asks for some advice on delegation. Which of the following ideas do you share with Laila to help her understand delegation? Delegation is always initiated by the manager's assignment of a task to a subordinate.

share

For each of the following examples, identify whether it reflects a single-use plan or a standing plan. A rule that prohibits the use of company computers for personal communications

standing

As an experienced manager, you are mentoring Laila, a new manager. In your regularly scheduled one-on-one, Laila asks for some advice on delegation. Which of the following ideas do you share with Laila to help her understand delegation? If an employee fails to accept accountability for a task that was assigned to her, the delegation attempt will fail.

share

As an experienced manager, you are mentoring Laila, a new manager. In your regularly scheduled one-on-one, Laila asks for some advice on delegation. Which of the following ideas do you share with Laila to help her understand delegation? The final step in delegation is the subordinate's acceptance of the obligation.

share

For each of the following examples, identify whether it reflects a single-use plan or a standing plan. An annual budget

single use

For each of the following examples, identify whether it reflects a single-use plan or a standing plan. The entry on your to-do list to "buy a cake for Susan's going away party"

single use

An operational plan provides a detailed road map of the steps necessary to achieve operational goals (sometimes referred to as objectives). Although there are many specific types of operational plans, they can be broadly characterized as either single-use plans or standing plans. A rule or procedure is an example of a standing plan, while a project plan is an example of a a. standing plan b. single-use plan

single-use plan

Consider the types of jobs typically found at a hospital. Identify which jobs are line positions and which ones are staff positions. accountant

staff

Consider the types of jobs typically found at a hospital. Identify which jobs are line positions and which ones are staff positions. janitor

staff

Consider the types of jobs typically found at a hospital. Identify which jobs are line positions and which ones are staff positions. receptionist

staff

Consider the types of jobs typically found at a hospital. Identify which jobs are line positions and which ones are staff positions. security guard

staff

The table lists several goals that might be set by a restaurant chain. Indicate the type of plan that would be developed to achieve each goal. Strategic, Tactical, or Operational We seek to partner with farms located in the regions in which we are located.

strategic

The table below lists the different types of goals that are set at different levels in the organization. Indicate the level of each type of goal, with level 1 being the highest and level 4 being the lowest. strategic operational tactical mission

strategic level 2 operational level 4 tactical level 3 mission level 1

Plan set by Upper, middle management Plan time frame intermediate Plan focus strategic business units Plan scope somewhat specific which type of plan is described? a. tactical b. strategic c. operational

tactical

The table lists several goals that might be set by a restaurant chain. Indicate the type of plan that would be developed to achieve each goal. Strategic, Tactical, or Operational We will develop advertising campaigns to promote our community focus.

tactical

For C. invest heavily invest cautiously sell business take profits

take profits

The table lists several goals that might be set by a restaurant chain. Indicate the level of management that would be responsible for setting each goal. Board of Directors, Top, Middle, or Lower We seek to provide a 14% or greater annualized return of investment for our shareholders.

top

Choose the span of control best suited for the situation- narrow or wide Task specialization

wide

Choose the span of control best suited for the situation- narrow or wide highly competent managers

wide

In what direction does work flow in an organization characterized by sequential interdependence? a. work flows in multiple directions b. work flows in reverse c. work flows in only one direction

work flows in only one direction