MNGT 3810 Exam 2 Practice Qs

ABC Company would like to gather ideas about redesigning the work flow. In this​ situation, a​ ________ group would be the better choice because they are better at​ ____________ A. large; generating ideas B. small; getting the job done C. large; figuring out what to do D. large; completing tasks faster E. small; brainstorming

A. large; generating ideas

One advantage of division of labor is​ __________________. A. pay can be based on the skills actually used on the tasks​ performed, allowing for lower labor costs overall B. labor is divided from​ management, making unionization more practical C. employees can be assigned to a position as needed when they arrive for work each day D. employees can be moved from​ high-risk positions to​ low-risk positions to reduce the likelihood of​ work-related injuries E. all employees are skilled at every task in the process

A. pay can be based on the skills actually used on the tasks​ performed, allowing for lower labor costs overall

The best way that managers can manage negative behavior in the workplace is which of the​ following? A. Focus on personality B. Recognize​ it's there C. Punishment D. Provides feedback E. Extinction

B. Recognize​ it's there

Which of the following is considered a contemporary organizational​ design? A. Organic B. Team C. Simple D. Adaptive E. Divisional

B. Team

Which of the following benefits is legally required to be paid by the​ organization? A. Paid time off B. Workers' comp C. Health insurance D. Retirement E. Disability insurance

B. Workers' comp

At Smith and​ Jones, employees and dependents who certify that they have been​ tobacco-free for six months or longer pay​ $50 less per month for health insurance. Smith and​ Jones's ultimate goal in this healthy initiative is to​ ___________. A. introduce a wellness program B. control costs C. reduce legal risk D. motivate employee productivity E. motivate employees to live a certain lifestyle

B. control costs

allas would like to make sure she hires the best candidate to fill the accounts receivable clerk position. If she asks a candidate to create an Excel worksheet using data normally found in a typical​ day's work, she would be using​ a(n) __________. A. assessment center B. performance-simulation test C. written test D. physical test E. realistic job preview

B. performance-simulation test

Oscar, an HR professional with a commercial​ bank, is on the campus of a local university to speak with this​ semester's graduates about career opportunities within his bank. Oscar is engaged in​ __________. A. decruitment B. recruitment C. interviewing D. planning E. selection

B. recruitment

According to​ Glassdoor.com, the CEO of Walmart earns 804 times the median pay of workers in the same​ organization, supporting the idea that​ _____________. A. the minimum wage should be increased to​ $15 per hour B. the higher the KSAs and the greater the authority and​ responsibility, the higher the pay C. what you know is what you get D. Walmart's workers are underpaid E. CEOs are overpaid

B. the higher the KSAs and the greater the authority and​ responsibility, the higher the pay

The customer care team has leveraged​ ________ to be the very best. They have a great deal of cooperation and have little in fighting. A. resources B. trust C. reward system D. leadership E. structure

B. trust

If​ Coca-Cola wanted to open a facility on​ Redagustan, a country with little economic​ development, it should​ ___________. A. rely on the simple structure and place an American in charge B. use a more formal and mechanistic structure C. change its corporate structure to divisional D. build an organic​ structure, empowering​ lower-level employees to make policy decisions E. start with a​ team-based structure to build employee confidence

B. use a more formal and mechanistic structure

Trenton Financial wanted its sales reps to share information and leads with each other to improve team performance but offered individual incentives for the top sales people. Not​ surprisingly, no one shared any information. What should Trenton Financial have​ done?

Based rewards on the achievement of team goals rather than individual ones.

What type of organizational design is depicted in this diagram? blob

Boundaryless

The one Big Five personality dimension most likely to predict success at work is​ __________

C. conscientiousness

Which of the following is considered a traditional organizational​ design? A. Lean B. Innovative C. Divisional D. Flexible E. Adaptive

C. Divisional

With the introduction of the new compensation​ system, HR knows that people are getting a little anxious. So along with the announcement of the new​ system, HR is sending out an email that will explain why the new system is necessary and how the system is going to benefit the employees and the organization. HR is trying to reduce the resistance to change by doing which of the​ following? A. Manipulation B. Facilitation and support C. Education and communication D. Negotiation E. Coercion

C. Education and communication

Michael is constantly pitching in and helping out when someone on the team needs​ help, even if it means staying late.​ Michael's behavior can best be described as which of the​ following? A. Job satisfaction B. Workplace misbehavior C. Organizational citizenship behavior​ (OCB) D. Turnover E. Absenteeism

C. Organizational citizenship behavior​ (OCB)

Star Coffee is looking for a coffee drink that will be their next big seller. They have asked all the baristas to participate in creating new recipes for this drink. They have also told all baristas to go ahead and try any flavor combination they​ want; there will be no ramifications for​ "bad taste." Star Coffee is doing which of the following to increase creativity and​ innovation? A. Tolerate conflict B. Focus on the end C. Tolerate risk D. Provide positive feedback E. Keep external control minimal

C. Tolerate risk

Danylle has heard the new vision for her​ team, and has a basic understanding that things​ can't stay the way they​ are, but she is still not excited about the change. The best way to describe​ Danylle's resistance to change is which of the​ following? A. Habit B. Concern over personal loss C. Uncertainty D. Change is not in the​ organization's best interest E. Resources

C. Uncertainty

"You're not the boss of​ me," a plaint often heard on the​ playground, is best related to the concept of​ _________. A. power B. responsibility C. authority D. delegation E. legitimacy

C. authority

It is important that groups carefully select their standards of behavior because​ ______________. A. a pack mentality could result if the norms are too aggressive B. setting them too high will paralyze the group C. group members tend to conform to the group norms so they will fit in D. those standards will to a large degree determine the success rate of the group E. before the group can begin to​ perform, its norms must be approved by management

C. group members tend to conform to the group norms so they will fit in

Smithy's, the local coffee​ shop, is switching to an online pay system. What kind of organizational change are they​ facing?

Changing technology

Year after​ year, Hal has rated Bob and​ Jim's performance at a higher level than Sue and Tina. But by all​ accounts, Bob,​ Jim, Sue, and Tina have all made about the same number of sales and brought in the same amount of revenue each year. Some people say the ratings reflect​ Hal's thoughts about men being in his sales department. This would reflect which perceptual​ shortcut? A. Fundamental attribution error B. Stereotyping C. Halo effect D. "Like me" effect E. Self-serving bias

D. "Like me" effect

Social loafing is a very individualist perspective. Countries that value the individual over the team should be more cautious and not surprised to see social loafing. This represents which of the current issues in​ teams? A. Process B. Incubation C. Structure D. Global perspectives E. Cohesion

D. Global perspectives

​"Nothing could ever make me work for Creative Corp.​ I've heard such bad things about​ them," said Karmen. Then Creative Corp offered to pay her double what she was earning at Stable and​ Steady, Inc. and suddenly Creative Corp​ wasn't so bad after all. What​ happened? A. The factors leading Karmen to dislike Creative Corp were not that important to begin with. B. Karmen convinced herself she had no choice but to accept Creative​ Corp's offer. C. Karmen believed she will be able to change the actions of Creative Corp once she starts working there. D. High rewards motivated Karmen to reduce dissonance by changing her attitude toward Creative Corp. E. Karmen focused on areas of common interest where her beliefs matched Creative​ Corp's actions.

D. High rewards motivated Karmen to reduce dissonance by changing her attitude toward Creative Corp.

Before implementing team processes as the standard way of doing​ business, managers are well advised to​ ____________. A. train the workforce in conflict management B. select only candidates for employment who have participated on athletic teams C. seek former military veterans who are accustomed to working on teams D. estimate the cost of using teams vs. having individuals work independently E. conduct training of the entire workforce on the benefits of working in teams

D. estimate the cost of using teams vs. having individuals work independently

It is important to remember that​ ___________. A. ad hoc groups often skip the norming stage B. standing groups will progress through each stage only once C. groups are more effective than individuals D. groups need not progress through each stage in​ order, and some even​ backslide, particularly if membership changes E. every group will go through each of the five stages

D. groups need not progress through each stage in​ order, and some even​ backslide, particularly if membership changes

Chris met Ross for an informational interview about a job that Ross has now listed as open. At the​ meeting, Ross gave Chris a document that describes exactly what the new employee would​ do, how they should do​ it, and why​ it's done that way. This document is typically called a​ __________. A. job information sheet B. job needs analysis C. job requirements D. job description E. job specification

D. job description

A noticeable difference between the traditional structures and the team structure is​ ___________. A. the size of the organizations that use them B. the separation of customer types present in a team structure C. the absence of identifiable departments in a team structure D. the absence of a clear chain of command in a team structure E. the presence of a dual chain of command in a team structure

D. the absence of a clear chain of command in a team structure

Identifying the stage of a​ group's development is important to managers because​ ___________. A. when additional pay is attached to group​ participation, pay will be triggered by the completion of each stage B. managers​ don't have the luxury of closely monitoring the activities of every group C. the stage of development will give some indication of when the​ group's work will be done D. when problems arise within the​ group, the manager will know how to help the group work through them E. additional instruction in working in groups can be tailored to the​ group's stage of development

D. when problems arise within the​ group, the manager will know how to help the group work through them

At Vermont Teddy​ Bear, some employees cut the pieces of​ fabric, others sew them​ together, others stuff the​ bears, and others dress them according to the​ customers' specifications. Vermont Teddy Bear uses​ A. team-based production methods B. departmentalization C. customer relationship management D. work specialization E. craft-based production

D. work specialization

What type of organizational design is depicted in this diagram? CEO --> Medical devices + Consumer Products + Baby Care + Diabetic Drugs + Nutritional Supplies

Divisional

Brian feels very passionate about the new plan for the operations department. This is the first exciting thing that Brian has seen happen in his department. This represents which component of​ Brian's attitude? A. Perceptive B. Cognitive C. Behavioral D. Literal E. Affective

E. Affective

The first phase of the HRM process involves which of the​ following? A. Selection B. Writing a job description C. Determining training needs D. Recruitment E. Employment planning

E. Employment planning

Getting the right number of people in the right place at the right time is the mission of which of the​ following? A. Organizing B. Leading C. Recruitment D. Planning E. Human resource management

E. Human resource management

Although global teams offer many​ benefits, there are also drawbacks. One of the more obvious drawbacks is​ ____________. A. time zone differences B. supervision of members C. diversity of team members D. limited groupthink E. difficulty in communicating

E. difficulty in communicating

Which one of the following best describes the functional​ structure? A. John Deere collects information about its​ agricultural, suburban, and construction customers. B. The United States is divided into​ East, West,​ North, and South regions. C. Office Max tracks sales to​ consumers, governments, and institutions. D. Adams is VP of roll​ stock; Baker is VP of flat​ stock; and Carson is VP of ingots. E. Customer service occupies the first​ floor, marketing the​ second, accounting the​ third, and information technology the fourth.

E. Customer service occupies the first​ floor, marketing the​ second, accounting the​ third, and information technology the fourth.

Zoe must make a comparison between the members of her team. This is not a task she​ enjoys, but she understands why it has to be done. She has listed all of her employees in order from highest to lowest performance levels. This took a great deal of​ time, but Zoe made sure that there were no ties between employees and that everyone was in the correct order. This is which approach for comparing​ employees? A. Group-order ranking B. Multiple order C. Paired comparison approach D. Effective comparison E. Individual ranking

E. Individual ranking

John is trying to decide whether or not a team is the best approach to reach the​ division's goals. When he assesses what is needed to reach the​ goals, he can see that many of the people in the division will be dependent on others on the team for their own success. This is an example of which of the​ "team tests" we use to determine if a team will do better than an​ individual? A. Can the work be done better by more than one​ person? B. Does this require a certain​ expertise? C. Does the work create a common​ goal? D. Will the team be​ cohesive? E. Is there interdependence between the​ tasks?

E. Is there interdependence between the​ tasks?

Merlin is a proofreader of manuscripts for a large New York City publisher. He receives manuscripts electronically​ and, using his word processing software at​ home, makes corrections and comments for the authors.​ Merlin's manager may be concerned that​ ________________. A. Merlin will copy the manuscripts and share them with competitors B. Merlin's co-workers at the office will become jealous of his work arrangement C. Merlin may also be working for another publisher and collecting two paychecks D. Merlin may decide to become a freelance proofreader and resign E. Merlin may be distracted by computer games or his children when they are at home during the day and will not get his work done

E. Merlin may be distracted by computer games or his children when they are at home during the day and will not get his work done

Which of the following is not part of the creative​ process? A. Incubation B. Innovation C. Inspiration D. Perception E. Teamwork

E. Teamwork

Chris loves meeting people at work. Some say he has never met a stranger. This behavior has served him very well in his position as he has built a large network of support. This part of his personality may be best characterized by which of the​ following?

Extraversion

What type of organizational design is depicted in this diagram? CEO --> Marketing + Production + HR + IT

Fuctional

As a way to communicate innovations and new ideas with all employees inside McDoogles Game and​ Play, Jim McDoogle uses a tool called the McDoogle Black Box to facilitate sharing this information. McDoogles is what kind of​ organization?

Learning

What type of organizational design is depicted in this diagram?

Matrix

Without even saying​ it, everyone in the sales group knows that meetings start 5 minutes behind schedule. This exemplifies which of the following group​ concepts?

Norms

Joanne loves trying new things. She is wonderful at experimenting with new​ technology, coming up with creative​ ideas, and working on the design table. This part of her personality may best be described by which of the​ following?

Openness to experience

When discussing the calm waters metaphor for organizational change, we went over Kurt Lewin's three-stage model of change. Which of the following actions is not included in the first stage, unfreezing? a. Enforce compliance through a system of rewards and punishments. b. tell everyone the reasons for the change c. build a coalition of people who support the change d. encourage participation in determining that change is necessary

a. Enforce compliance through a system of rewards and punishments.

An effective compensation system will a. keep employees motivated b. increase overall costs to the organization c. create more work for managers d. have no effect on employee attitudes

a. keep employees motivated

Which of the following is a barrier to team effectiveness? a. Publishing and following an agenda for team meetings. b. Accommodating poor performance and ignoring conflict between team members. c. Having group goals that are compatible with individual goals. d. Establishing clearly defined roles and responsibilities.

b. Accommodating poor performance and ignoring conflict between team members.

To improve the reliability and validity of the interview, the interviewer should __ a. allow the candidate to control the conversation b. ask each candidate the same questions in the same order c. use randomly chosen questions so no two candidates get the same questions d. interview multiple candidates together

b. ask each candidate the same questions in the same order

Gale and three coworkers work out at the same gym four days each week. Sometimes they talk about work because they operate similar machines. We would consider Gale and her coworkers to be a(n) _____________. a. self-managed team b. informal group c. ad hoc team d. task group

b. informal group

In order to best support an organization's mission and goals, compensation systems should __________. a. be identical for all employees who are at the same level within the organization b. reward those behaviors that support the goals and discourage those that work against those goals c. reward seniority within the organization with the highest salaries. d. have fixed costs so that accountants can keep the company within the budget

b. reward those behaviors that support the goals and discourage those that work against those goals

The​ registrar's office has a reputation for requiring lots of​ documentation, long​ lines, and rigid departmentalization. This would be an example of which of the following​ structures?

bureaucratic

Resistance to change can take many forms and may occur for different reasons. Which of the following situations would be expected to create the greatest resistance to change? a. Necessary change, such as in an organization that is currently doing poorly. b. Informed change, such as in an organization that communicates the reasons for change to their employees. c. Drastic change, such as entering a new market with all new products d. Gradual change, such as quarterly adjustments to production levels of existing products.

c. Drastic change, such as entering a new market with all new products

From the lecture, a person's skills, knowledge, and abilities (SKA) determine what they ____, while their personality, values, and attitude determine what they ___

can do, will do

Michael is very pumped up about the new direction his company is headed in. With everything new that is about to take​ place, Michael's boss enlists his help as a​ __________.

change agent

Which of the following major concepts of group behavior describes the degree to which members are attracted to one​ another?

cohesion

__________ can be thought of as a kind of "social glue" that refers to the degree of camaraderie within the group.

cohesiveness

During the​ summer, the country club hires college students to tend the grounds and work as servers in the dining hall. The number of students varies year to​ year, depending on the number of members. These students are considered​ ___________ workers.

contingent

Organizational design involves​ ____________.

creating the organization's structure

To plan next​ year's strategy, Jill has brought the best and brightest from around the organization together. Representatives from each area were asked to bring their ideas for the new year. This represents which kind of​ team?

cross-functional team

Which of the following is not true about selective perception? a. We are less likely to notice events that go against our beliefs b. Our background and expectations shape which events we notice and which events we ignore. c. Selective perception reinforces and perpetuates stereotypes. d. Selective perception helps managers correctly hire job candidates who will be successful.

d. Selective perception helps managers correctly hire job candidates who will be successful.

Which of the following statements is not true about social loafing (the Ringelmann Effect)? a. Social loafing increases as groups become larger. b. Social loafing involves individuals putting forth less effort when working in a group c. Social loafing is less common in cohesive groups. d. Social loafing enhances a group's ability to perform well.

d. Social loafing enhances a group's ability to perform well.

Lucien must manage a team with members from​ China, Italy,​ Brazil, Jordan,​ Sweden, and South Korea. One of his larger challenges will be to​ ________________.

develop cohesiveness among team members

One disadvantage of the functional structure is​ (are) _______________.

employees in one functional area become unaware of what employees in other functional areas are doing

In​ meetings, John has been known to raise his voice and use a tone that many on his team find offensive. In the​ past, this has gotten John attention and people stop to listen to his rant. Ross has now decided that this will not​ continue, and that the team will just ignore John when he speaks with such disrespect. This is an example of which of the​ following?

extinction

Members have been selected for the​ problem-solving team. They have exchanged contact information and are discussing what roles they will​ assign, who will be in​ charge, and what they intend to do about the problem they have been given. This team is in the​ ____________ stage of group development.

forming

Larimer Mfg. has placed all the die cast machines in one​ area, the machining centers into a different​ area, and the finished goods in a warehouse room. Larimer is using​ ______________ departmentalization.

functional

An organic organization will​ _____________.

have few rules

A mechanistic organization will​ _____________.

have​ rules, regulations, and formal standards in place

The ultimate goal of organizational behavior is to​ _______________.

influence how employees behave

In a learning​ organization, _________________.

managers serve as facilitators who support the teams

Walmart advertises itself as the low cost provider and aggressively works to keeps its costs down so it can maintain enough profit to grow globally. We would expect the organizational structure of Walmart to be​ ____________.

mechanistic

Group Development Model: The group members are more open and respectful toward each other, and willing to ask each other for both help and feedback in the stage of __________.

norming

The new HR team is finally building some camaraderie amongst its members. This represents which of the following stages of group​ development?

norming

Jennifer recently began working in the auditing department of a​ mid-size accounting firm. One good way for her to learn acceptable office behavior in this new role is to​ ___________________.

observe what other people in the office do

In much the same way we can train dogs and children with treats for good​ behavior, managers can use​ __________ to help shape the behavior of employees.

operant conditioning

The cell phone industry produces a steady stream of new gadgets with more​ features, bells, and whistles. To compete successfully in such an​ environment, a company such as Apple would likely have​ a(n) ___________ organizational structure.

organic

​Sam's Pizza is a local restaurant that everyone wants to work at. Sam gives all shift managers the power to make their own​ rules, meet the customer requests in their own​ way, and adapt the menu to the changing of seasons. This would be an example of which of the following​ structures?

organic

Getting work done efficiently and effectively is considered the goal of​ __________.

organizing

Ron was super excited about starting his new job. On his first​ day, Ron participated in a meeting where he learned about the organization and his new team. This meeting is called​ a(n) __________.

orientation

Group Development Model: The group leader can finally move into coaching roles and help members grow in skill and leadership in the stage of __________.

performing

After an employee had a successful month at work, giving them an award, in an effort to encourage them to continue to perform well, would be an example of __________.

positive reinforcement

Five workers from the machining department are brainstorming ideas to reduce waste. Their ideas will be presented to their supervisor who will decide​ which, if​ any, to implement. These five workers comprise a​ ____________ team.

problem-solving

At AI​ Rubber, the inside sales staff were expected to improve​ on-time deliveries of the product although the production people did not report to the sales people. In this​ case, AI Rubber had delegated​ __________ without​ ______________.

responsibility, authority

Ross is having difficulty trying to find balance in life. He is feeling pressure as​ dad, husband,​ director, colleague, and friend.​ Ross's stress is being caused by which of the​ following?

role overload

Randy likes to volunteer for group​ assignments, but only with the larger groups. He attends every meeting but never contributes to the work of the group. Randy is guilty of​ ___________

social loafing

The new research group is filled with conflict. Ross and Dawn are still competing to gain leadership and have the team follow their personal lead. The team is confused not only about​ leadership, but also about the reason they were called together. There is a great deal of aggravation and disenchantment with the research group. At this​ point, the research group is experiencing which of the following group​ stages?

storming

Desmond works for a technology firm in Virginia from his home in South Carolina. He is able to stay connected through​ Skype, Messenger, and the​ organization's intranet.​ Desmond's work arrangement is most like which of the​ following?

telecommuting

The major disadvantage of the divisional structure is​ ______________.

the duplication of functions that increases the​ organization's costs and reduces efficiency

Group cohesiveness contributes to the performance of the organization when​ _____________.

the goals of the group are aligned with the goals of the individuals

Larry thanks his subordinates every day for coming to work and giving their best. He makes sure they have the tools and materials they​ need, when they need them. He offers words of encouragement and takes an interest in each worker personally as well as professionally. He does what he can to make the work interesting and challenging. Larry knows that​ _____________.

these actions contribute to job satisfaction and satisfied workers are more productive

​__________ is learning experiences that seek a relatively permanent change in employees by improving their ability to do their jobs.

training

True or false: Generally, your person-organization fit is at least as important as your person-job fit.

true

Ross understands that things​ can't stay the way they​ are, but he is not at all sure what the future looks like for the​ gluten-free market. The best way to describe​ Ross' resistance to change is which of the​ following?

uncertainty

At the local ice cream​ parlor, every employee had his or her own specialty. Ron made all the banana​ splits, Ross made the ice cream​ cakes, Maddi made the ice cream​ cookies, and Reese took care of all the chocolate dips. This is an example of which of the​ following?

work specialization

Culver keeps track of every wrong done to him at work and finds ways to get​ even, regardless of how long it might take. He has deleted important files from the​ intranet, altered research​ data, and intentionally annoyed coworkers. Culver is engaging in​ _____________.

workplace misbehavior

When taken to the​ extreme, division of labor can lead to​ ______________.

​boredom, fatigue, and increased absenteeism

Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from​ shipping/receiving and one from​ purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a​ _____________ team.

​cross-functional