MNGT ch. 10

During a time of crisis, an organization may become , placing more decision-making authority near the top of the organization.

more centralized

The machinery that Daesun buys is much more efficient than Cedric's machinery, so Daesun often has downtime while he waits for Cedric to shear more sheep.

drawback

Taylor takes her employees' opinions into consideration via reasoning and discussion when making departmental decisions. Which of the following answers best describe Taylor's experience with her role models, also known as parental authority?

flexible

Employees in each unit tend to be focused on their work specialty rather than on the customer, so the organization can be slow to respond to changes in the business environment.

functional

Employees who do a particular type of work, such as sales or accounting, have more opportunity to develop in-depth expertise.

functional

The managers and employees in the manufacturing unit share a common outlook and find it easier to communicate with each other because they have similar training and experience.

functional

When a decision requires coordination between two or more units, such as between sales and logistics, it needs to go to the top of the organization and decision making can be slow.

functional

When managers meet to discuss , topics on the agenda include how tasks will be assigned, reporting relationships, and how to coordinate effort across departments.

organizational structure

Which of the following characteristics would you expect GardenGrow to have? Check all that apply. Decision making in this company occurs lower in the chain of command, with product managers responsible for problem solving. Functional departments within this company form silos, and there is little communication between them. Certain functions within the company will be duplicated within each division. By bringing employees together to make a single product, this company breaks down barriers between departments.

Decision making in this company occurs lower in the chain of command, with product managers responsible for problem solving. Certain functions within the company will be duplicated within each division. By bringing employees together to make a single product, this company breaks down barriers between departments.

"Which of the following are often used by organizations to promote relational coordination?" Check all that apply.

Relaxation of work rules so employees have the freedom to contribute however they can Training in how to resolve conflicts by focusing on shared goals Open office plans with few walls and small spaces where people can hold impromptu meetings

What are the disadvantages of Modern-Shed's current organizational structure? Check all that apply.

Ryan may find it difficult to maintain control over how his sheds are sold and installed. The employees who are putting up the structures may not feel a sense of loyalty to Modern-Shed. External companies have access to proprietary information about Modern-Shed products.

Which of the following behaviors or traits were most likely influenced by the flexible parental authority?

A manager takes his employees feelings and opinions into consideration when making organizational decisions.

Gretchen does not take her employees' opinions into consideration when making departmental decisions. Rather, Gretchen makes it clear to her employees that she makes decisions and employees could be consistently written up if performance and goals are not met. Which of the following answers best describe Gretchen's experience with her role models, also known as parental authority?

Authoritarian

What problem might the CEO expect if the company switches to a team-based structure?

Decentralized decision making may reduce economies of scale, making the company less efficient.

Which of the following statements does not reflect position-based leadership?

Leaders should discuss options with subordinates

The following statements does not reflect nonhierarchical leadership

The leader's job is to make decisions and communicate them effectively to subordinates.

The CEO of GardenGrow is considering moving to a team-based structure. What would be the best reason to make such a move?

To respond more flexibly to a changing environment

By selling the five pieces of equipment each man used to perform all five steps, each worker can buy more advanced equipment necessary for his unique task.

benefit

The cost of renting one large blanket-selling stand at the market is less than the combined cost of renting five small stands.

benefit

As an organization becomes more organic, its span of management becomes .

broader

Because each unit, such as the unit serving New England, is relatively small, it can respond quickly to changes in the business environment

divisional

Employees doing different kinds of work, such as research and development, manufacturing, and sales, tend to communicate with one another more and coordinate their activities.

divisional

GardenGrow has a structure.

divisional

The accounting department in the Carribbean unit consists of three people, so they do not have the budget for much training and don't interact with a range of colleagues with accounting expertise.

divisional

When the unit focusing on business-to-business (B2B) customers develops a new, highly effective customer-tracking system, this system is not shared with the unit focusing on individual retail customers.

divisional

When organizations achieve , they make ongoing horizontal communication and problem solving part of the culture of the organization.

relational coordination

To solve a problem, a manager might establish and lead a temporary of people from different departments. This group would disband once the problem was solved.

task force

Federated Investors has a , with each mutual fund being managed by several portfolio managers who together take responsibility for the fund's performance.

team based

A cafeteria's microwave ovens, its short-order cooks' skills, and its process for setting up the salad bar with fresh vegetables are all part of its .

technology

Scott, the sales and marketing manager, says that Modern-Shed is insulated from what's going on in the general marketplace. Part of the reason for this is Modern-Shed's structure. By using a structure, Modern-Shed is able to:

virtual network; Easily expand and contract the company without assuming increased financial risk

Nonhierarchical beliefs are most effective in all of the following work configurations except

a traditional hierarchy

Imagine that you have just accepted a job at a company with a matrix structure. The company is a consulting firm that provides business strategy advice to its corporate clients. Employees are assigned to both a functional area and to a customer group division. You are working in the Marketing and Sales department, and you are assigned to the Small Business Accounts division. In your new job, which of the following should you be prepared for? Check all that apply. Clear direction from a unified chain of command A relatively high level of conflict, meaning a lot of time spent in meetings to resolve differences The ability to bring up issues with the people who can help resolve them A lack of flexibility when the business environment changes, due to a lack of communication across functional areas

A relatively high level of conflict, meaning a lot of time spent in meetings to resolve differences The ability to bring up issues with the people who can help resolve them

Bricks 'n' Bats makes children's toys. The CEO is reorganizing the company to adjust to several changes in the environment. One is the increasing sales of toys online instead of in brick-and-mortar stores. Another is a trend toward less gender orientation in the marketing of toys, as evidenced by Target's decision to stop labeling many children's products as for boys or for girls. Yet another change is parents' growing preference for toys that allow their children to build or make unique creations as well as for educational toys that teach science, math, and other topics. As the CEO considers various organizational structures, he hires you as an expert consultant. Answer the question posed by the CEO of Bricks 'n' Bats. "Where would it make sense for managers to have wide spans of control?" Check all that apply. In manufacturing, where most employees perform similar tasks that don't change much over time In shipping, where most employees are very experienced and highly trained In marketing, where most employees and contractors work out of their homes located across the country In logistics, where employees need to coordinate with several other areas to do their work

in shipping and marketing

The Oriental Trading Company uses a cost leadership strategy. It has a "110% Lowest Price Guarantee," which says that if a customer can provide an advertisement with a lower price from another company, the Oriental Trading Company will refund 110% of the difference in price. The Oriental Trading Company will be more effective if it has structure. Which of the following reasons explain this? Check all that apply.

mechanistic; Centralized decision making allows the organization to place tighter controls on the way work is done and, in the process, achieve economies of scale. Functional structures create highly trained, specialized employees who are extremely efficient at what they do.