mngt ch 6

(single-use / standing) plans are ongoing. They include policies, standard operating procedures (SOPs), and rules and regulations. Think of them as guides for action. If your organization tells you that the company dress policy is business casual, then you are expected to wear business casual clothes today, tomorrow, and next week. ex) Directions on how to handle employee-relations issues - A policy that states that all returns will be accepted, regardless of where they were purchased - A rule that prohibits the use of company computers for personal communications Instructions for completing time sheets

standing

In the planning process, the mission statement sets the overall purpose of the business. _______ goals and plans set the company direction as it seeks to meet its purpose. The ________ goals and plans link the strategy with the operations. The ______ plans and goals guide the daily activities.

Strategic, tactical, operational

what type of goal? (strategic, tactical, operational) Write copy for Cheat Sheet: How To Target Tailor Audiences in Twitter Ads by November 1

operational

WHAT specify a general response to a designated situation

policies

which level of each goal 1-4 (1 is highest) We seek to expand by opening 150 new restaurant locations in the next 10 years. We seek to improve efficiency by implementing a new computerized payment system. We seek to operate a chain of restaurants that prepares high-quality food on a timely basis for a reasonable price. We seek to provide a 14% or greater annualized return of investment for our shareholders.

3, 4, 1 , 2

What factors can help to ensure a successful execution of a tactical plan? Check all that apply. Each decision maker must have the information and resources necessary for getting the job done. The manager needs to evaluate every possible course of action in light of the goal. The manager must monitor ongoing activities derived from the plan to be sure the results are as expected. The team members must be congratulated for each successful step. Top management must be notified at each critical stage of the tactical plan's execution.

Each decision maker must have the information and resources necessary for getting the job done. The manager needs to evaluate every possible course of action in light of the goal. The manager must monitor ongoing activities derived from the plan to be sure the results are as expected.

In the planning process, what is the role of strategic goals and plans?

Sets company direction

developing or executing tactical planning? Understand strategic plans Specify the resources available Determine human resource needs identify the time constraints involved

developing

developing or executing tactical planning? Monitor activities Assess outcomes obtain information needed communicate throughout the process

executing

You've decided to give the department with the most participation in the United Way campaign a pizza party. When you ask your supervisor for the funding for the pizza, what reason do you give to support your decision?

goals motivate employees

Enrique wants every member of his team to commit to learning one new skill each quarter. Enrique will thank everyone for their commitment to the team with a quarterly luncheon. Which major barrier to goal setting is most likely to affect whether the members of his team achieve this goal? To overcome the barrier to success implied by the goal above, what should Enrique do?

improper reward system (There are several major barriers that can affect goal setting. In this situation, Enrique has chosen a reward that is team-based while the desired behavior is individual. For this reason, the reward system isn't proper for the goal.) Enrique's goal is aggressive and possibly even unrealistic given past performance. This goal is inappropriate. He can best overcome this barrier by reviewing the purpose of goals and then revising the goal to be more appropriate.

In the planning process, what is the role of tactical goals and plans?

links strategy and operations

Enrique knows that he will need to have documentation in order to measure results. Therefore, he plans to require all team members to log their time at work in 15-minute increments. Because this is a new procedure, you want to help Enrique anticipate possible concerns. Which major barrier to goal setting is most relevant for him to consider given what you know about this plan? To overcome the barrier to success implied by the goal above, what should Enrique do?

resistance to change Any time people are asked to do things differently than they have in the past, resistance to change can be a barrier. *Communicating why the change is important* can help to overcome this barrier.

what role does the mission statement play

set purpose of the business

(Single-use / standing) plans are used once and then not used again. They include program plans and project plans. Think of a plan to implement a new compensation system (a program plan) or a plan to create a new software program (a project plan). Once the work is done—when the compensation system is active or the software is finalized—the plan will not be used again. ex) A schedule for completing the redesign of an organization's gardens and landscape ex) A plan to merge two companies - A plan for designing a new computer application - A plan to reorganize all of the jobs in an office - An annual budget

single use

what type of goal? (strategic, tactical, operational) - expand globally with a focus on Latin America - Strengthen the core user base usage by time spent on timeline, content generation, and mobile engagement - Grow annual revenues by 18% or more to a range of $1,365-1,375 million

strategic

what type of goal? (strategic, tactical, operational) Expand premium ad products for advertisers to create, manage, and activate tailored audiences including mobile advertising IDs, mobile phone numbers, and look-a-like audiences Launch special #NFL Timeline: users can see NFL-related Tweets from people in their network, along with relevant Tweets from teams, players, coaches, press, fans, and celebrities

tactical

In your role as project leader for the organization's involvement in the annual United Way campaign, you have planned a party to mark the end of the fundraising initiative. What must you do to ensure the party is implemented successfully?

Allocate the necessary time for employees who will help set up the party. Include the party in the planning document for the United Way initiative.

You are developing a plan for your department to use when replenishing supplies needed to accomplish ongoing activities. What type of plan should you create?

Standard operating procedure

Enrique wants to set a goal for his team to generate 50% more in revenues than it did last quarter. Which major barrier to goal setting is most relevant for him to consider given what you know about his team?

inappropriate goals Enrique's goal is aggressive and possibly even unrealistic given past performance. This goal is inappropriate.

Enrique wants to encourage his team members to accomplish the goal of learning a new skill each quarter. What should Enrique do?

Rewarding each employee who performs the desired behavior can help overcome a barrier to the accomplishment of this goal.

As the United Way campaign manager, you decide to set several measurable goals in addition to the overall goal for dollars raised: Eight out of ten employees will donate funds to the campaign. Awareness of the company's involvement in the United Way will increase from 70% last year to 90% this year. Which fact about goals is relevant given your goal to see an improvement in awareness?

Goals provide a mechanism for evaluation.

when are contingency plans NOT needed?

when things go as planned