Mngt Chap 14

Which of the following strategies represents the proper approach to a low risk, high reward project? A) Identify and develop B) Avoid C) Treat as a routine project D) Pursue after all other projects are complete E) Cautiously examine

A

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it? A) PERT chart B) Gantt chart C) Both a PERT chart and a Gannt chart D) Scoring model E) Portfolio analysis

B

Which method would you use to develop risk profiles for a firm's information system projects and assets? A) Information systems plan B) Scoring model C) Portfolio analysis D) TCO analysis E) Strategic analysis

C

Which of the following is not a tangible benefit of information systems? A) Reduced rate of growth in expenses B) Lower computer expenses C) Improved resource control D) Increased productivity E) Reduced facility costs

C

The CEO and Board of Directors of a company are responsible for developing a corporate-wide information systems plan. True or False

False

A business case does all of the following except: A) describe the rationale for proceeding with an investment. B) show how the investment supports the firm's strategic goals. C) detail the specific hardware and software needed to implement the investment. D) explain how the investment will provide value for the business. E) identify any risks that could negatively affect outcomes.

C

Which of the following best describes the relationship between system implementation and user involvement and management support? A) System implementation rarely benefits from user involvement. B) System implementation benefits from user support but does not require management support. C) System implementation generally benefits from high levels of user involvement and management support. D) System implementation benefits from management support but does not require user support. E) System implementation rarely benefits from management support.

C

Which of the following is not one of the seven major factors that should be addressed when making the business case for a specific new information system? A) Improved decision making B) Survival C) Results of a portfolio analysis of alternative solutions D) Customer and supplier relationships E) New products and services

C

Which of the following serves as a road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget? A) Project management plan B) Portfolio analysis C) Information systems plan. D) Scoring model E) TCO analysis

C

Which of the following statements about project management is not true? A) Project management should ensure that the scope of a project does not expand beyond what was originally intended. B) Project management for information systems must deal with risk. C) Acquiring human and material resources is not considered to be part of project management. D) Information system project costs include the cost of works space. E) Project management involves breaking down each of the major components of a project into activities and tasks.

C

Which of the following statements about scoring models is not true? A) There are many qualitative judgments involved in using a scoring model. B) A scoring model is useful for selecting projects where many criteria must be considered. C) The most important outcome of a scoring model is the score. D) Agreement on the criteria used in a scoring model often requires lengthy discussions among the decision-making group. E) Weights assigned in a scoring model indicate which criteria are considered the most important by the decision-making group.

C

All of the following are indications of a failed information systems project except: A) employees are refusing to switch to the new system. B) employees have created a spreadsheet solution to manipulate the data generated by the system. C) a redesigned website has fewer visits to the customer support pages. D) employees require training to properly use the system. E) the system is not being used by anyone.

D

All of the following are intangible benefits of information systems except: A) improved asset utilization. B) increased organizational learning. C) improved operations. D) cost reduction. E) improved decision making.

D

All of the following are long-term strategic factors that should be considered in making the business case for a new information system except: A) lowering production costs B) differentiation of products and services C) increasing the scope of the firm D) current relationships with suppliers E) matching or exceeding competitor capabilities

D

Which of the following is a limitation of using a financial approach to evaluate information systems? A) Inability to measure ROI B) Inability to control vendor costs C) Inability to assess risk D) Inability to assess costs from organizational disruption E) Inability to assess the cost of technology

D

A Gantt chart portrays a project as a network diagram consisting of numbered nodes representing project tasks. True or False

False

A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and "soft" factors such as benefits and complexity costs. True or False

False

To review a project's tasks and their interrelationships, you would use which of the following? A) PERT chart B) Gantt chart C) PERT chart or a Gantt chart D) Scoring model E) Portfolio analysis

A

) Which of the following statements best describes the effect that project structure has on overall project risk? A) Highly structured projects are more complex and run a higher risk of programmers and users misunderstanding the ultimate goals. B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals. C) Highly structured projects tend to be larger, affecting more organizational units, and run both the risk of out-of-control costs and becoming too difficult to control. D) Less structured projects pose less risk of running up unforeseen costs. E) The less structured a project, the higher the likelihood that its outputs and processes can be easily defined.

B

Counterimplementation is best defined as: A) multiple implementations that are run in parallel. B) deliberate attempts to thwart the implementation of a system. C) critiquing the implementation of a system constructively. D) all of the organizational challenges involved in implementing a system. E) strategies used to overcome user resistance to change.

B

Formal planning and control tools: A) are used to select projects where many criteria must be considered. B) enable a project manager to properly document and monitor project plans. C) are used to evaluate alternative systems projects. D) link the work of the implementation team with users at all organization levels. E) serve as a road map indicating the direction of systems development.

B

Which method is used to assign weights to various features of a system? A) Information systems plan B) Scoring model C) Portfolio analysis D) TCO analysis E) Capital budget

B

Which of the following best describes the central method used in a scoring model? A) Performing an inventory of all of the organization's information systems projects and assets B) Performing a weighted comparison of the criteria used to evaluate a system C) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information D) Interviewing a small number of top managers to identify their goals and criteria for achieving success E) Calculating the return on investment for each system, and choosing the system with the best return

B

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts. True or False

True

Risk is an important variable that project management must deal with. True or False

True

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics. True or False

True

A data entry screen is an example of a user interface. True or False

True

An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals. True or False

True

Intangible benefits may lead to quantifiable gains in the long run. True or False

True

More timely information is an intangible benefit of information systems. True or False

True

Project management refers to the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time constraints. True or False

True