Mobile Devices

When your company issued you a laptop computer, you were also given a port replicator. Which statement best describes the function of this device?

A port replicator connects a laptop to multiple peripherals.

George, your company's IT technician, is replacing the web cam in a user's laptop. Which item below will NOT need to be removed when he is installing the new one?

CPU

Susan needs to replace the CPU in her laptop computer. She has asked you for recommendations. What would you recommend she do before she begins the process?

Determine which processors the BIOS will support using the documentation.

Raymond has contacted your IT department for assistance in replacing his webcam on his laptop. What is the first step he should take?

Disconnect the laptop from all external power sources.

Your company employs a team of trainers who travel to remote locations to make presentations and teach classes. The team has been issued new laptops to use for those presentations and classes. Doug of Wonder Web is coming to your office to show the trainers the ports they will use to connect different devices for the presentations. Which of the following will he most likely need to demonstrate? (Choose all that apply.)

DisplayPort ports USB port adapters VGA ports

You need to establish a Bluetooth connection between an iPhone and a Bluetooth headset. What is the correct order for establishing the connection on the iPhone?

Enable Bluetooth. Enable pairing. Find and select the device. Enter the appropriate PIN.

You are choosing from among several different laptop components. Which of the following operates at the fastest speed?

ExpressCard using a PCIe bus

Kristen received a new Dell laptop and noticed that her top row function keys are different from her older desktop model. She asks you how to get the colored icons to work on the F1-F12 keys. Which key should she depress to use them?

FN

You have been asked to ensure that all corporate laptops are secured from physical theft when used in corporate facilities. You review the security techniques listed in the options. Which of the security techniques will NOT protect the laptop from physical theft?

Install LoJack for Laptops on the laptop.

Audrey travels for business three to four days a week and is not always near power outlets. She needs a solution for when the battery dies. What would you recommend she do? (Choose all that apply.)

Purchase an extra laptop battery. Purchase a portable battery bank made to charge laptops.

You want to upgrade the memory on a laptop. You unplug the AC adapter and remove the battery. What should you do next?

Put on an anti-static wrist strap.

Cathy's mother is getting ready to buy her a new laptop for college. She knows that the laptop may not always be handled with care. She wants to ensure that the device can withstand dropping. What kind of hard drive it is her best option?

SSD (solid state drive)

Last year, your department replaced all of the desktop computers with laptops. Recently, your company adopted a new minimum standards policy that requires a memory upgrade for the majority of the new laptops. Which type(s) of memory could be installed in the new laptops? (Choose all that apply.)

So-DIMM Micro-DIMM

Jacob is new to your department and must be taught how to remove and install new RAM into laptops. Which steps would you recommend he do BEFORE he performs this task?

Turn off the laptop and remove all power sources, including the battery and power cord. Put on an anti-static wristband. Diagram the placement of screws, then remove and set aside all screws. Replace the RAM. Replace the screws. Replace the power sources.

A user has been given a new laptop computer. The user has always worked with a desktop computer. He contacts you asking about the wireless Function key on the laptop computer. What can you configure with this key in a laptop?

Turn on and off the wireless adapter.

Cheryl is an avid gamer. She needs to purchase a new laptop for personal use, but she is a bit confused about which type of display to order. She needs a display that is the best suited for gaming, but she does not want to spend more than necessary. Which display type or feature should you recommend?

Twisted Nematic, TN (TTL type)

Jane is responsible for making sure her team has all the items they need when traveling for business. One of her users has a laptop with no active Ethernet port. Which accessory should she purchase for that team member?

USB to RJ-45 dongle

A user's laptop computer has an external display port. You want to attach an external projector and allow both the laptop display and the projector to display the laptop's image. Which option will allow you to scroll through the display options?

a FN key combination

You work for your company's IT help desk. A customer named Sam asks you how to get his iPhone to wirelessly play louder. He also indicates that sometimes he wants to play his iPhone through his laptop speakers. Which two options should you recommend?

a USB to Bluetooth dongle bluetooth speaker

A customer needs the wireless card replaced in his laptop. What must you be sure to disconnect or remove when replacing this card?

antenna contacts

You are showing a new IT technician how to install portable computer components. You want to demonstrate which devices can be removed and re-installed without using screws or disassembling the computer. Which device satisfies this requirement?

battery

Which of the following accessories will enable users to pair devices over Bluetooth? (Choose all that apply.)

credit card readers headsets speakers game pads

Erin wants to upgrade her cell phone to a smartphone. What are some key features or benefits she should consider before purchasing? (Choose all that apply.)

data plans, screen size, apps

Hannah dropped her iPhone and accidentally caused a small crack in it. Now the touchscreen is not working properly. She is worried about the cost of a new iPhone. However, you think that she might be able to replace one component. Which component should she replace?

digitizer

Verigon hired you to train employees on how to repair computers and mobile devices. Which term below do you think is highly important to share with your trainees prior to teaching them to replace broken screens?

digitizer

You need to purchase a device that will allow you to turn your laptop computer into a desktop computer while you are in your office. The device must include slots for extra storage bays and a DVD drive. Which device should you purchase?

docking station

What are two accessories that keep laptops or mobile devices charged?

docking stations and battery packs

Where will the wireless antenna most likely be positioned in a laptop computer with an integrated wireless adapter?

in the display

An avid gamer, Alex, is interested in purchasing a new laptop. He has asked you to explain the difference between LED and OLED monitors. Based on your research you believe OLED would be a better choice for him. From the choices below, which are reasons that support your belief? (Choose all that apply.)

lightweight thinner has better picture quality

You are providing a training class for several new salesmen who have been issues a laptop computer. As part of this training, you must ensure that you instruct them on the proper use of the Function key on their laptops. Which of the following features CANNOT be controlled using that key?

mute microphone volume

You need to ensure that small inventory devices are able to securely communicate with the inventory servers. For security purposes, the devices should only communicate when they are within 4 cm or 1.5 inches of each other. Which technology should you deploy?

near field communication (NFC)

Zachary has a desktop computer that he is replacing with a laptop. He wants to know why everyone is raving over their new flash memory drives. What is the number one reason to purchase a laptop with a flash memory drive rather than a conventional hard drive?

quiet sound

Adele works as a graphic artist for a media publishing company. She is shopping for a laptop that can give her the versatility of landscape and portrait modes without having to purchase two monitors. What solution do you recommend?

rotating screen

Your company has issued you a laptop computer to use while working remotely. You must ensure that you understand the special Function keys on the laptop. Which of the following features is generally NOT included as part of the special Function keys in a laptop computer?

screen resolution controls

Heidi's laptop keyboard has gone bad and needs replacing. Which of the following tools will you most likely use to replace the keyboard?

screwdriver

Interconn is a marketing firm that wants to help their employees do their job more efficiently. The company wants their computer technicians to be able to record video, upload the video feed to the cloud, and talk to customers while they perform on-site repairs. Which device should you recommend?

smart glasses

Denise has decided to start a workout regimen to improve her health. Her doctor recommends that she keep track of her workout regimen more efficiently. Which device(s) below would you recommend? (Choose all that apply.)

smart watch and fitness monitor

You work in a customer call center. Martin is on the phone inquiring about the difference between solid state drives (SSDs), hybrids, and magnetic hard drives for his laptop. He is only going to be web surfing, emailing, and creating documents. Which hard drive would provide the best performance and reliability?

solid state driver

Vivian wants to know the cost differences between several hard drives for her laptop. She knows that flash memory can serve as a hard drive, but she needs to know what type of drive to order. What should you tell her to purchase?

solid-state drive

Kathleen wants to configure her iPhone so that her iPad can wirelessly use the iPhone's Internet connection. Which feature should she use?

tethering

Which component of an LCD display illuminates the display?

the backlight

Which component of an LCD is responsible for converting the DC power back into AC?

the inverter

When replacing laptop components, which device always involves the detaching and re-attaching of antenna connectors?

the wireless card

What is the primary interface used in a tablet computer?

touch screen

Which built-in laptop device below would be of the most use when conducting a meeting with a person in another location? (Choose two.)

webcam and microphone