Module 5

Why might listening be just as important as speaking for an ethical leader? a. it can establish credibility and increase morale among employees b. it enables leaders to avoid a complex decision making process c. it allows leaders to convey important information d. it is a good way to hide a leader's bad communication skills e. it can keep leaders from having to speak much

a. it can establish credibility and increase morale among employees

Why are leaders important even in a democratic organization? a. leaders often make the final call on major decisions b. leaders are the only ones with both character and competence c. employee morale is low in these organizations d. employees are ill equipped to make ethical decisions e. it is hard to motivate employees to make decisions

a. leaders often make the final call on major decisions

An effective team should possess which characteristic? a. skepticism b. extroversion c. ambiguity d. diversity e. uniformity

d. diversity

In a rigid hierarchical organization, communication generally consists of ____________________. a. two-way communication b. listening c. one-way communication d. employee feedback e. dialogue

c. one-way communication

Which of the following is important in catching misconduct internally before it becomes a major issue? a. a response plan b. monologue c. disciplinary procedures d. the use of teams e. employee feedback

e. employee feedback

Which of the following is true about dissent in organizations? a. dissent should be eliminated as it harms group cohesion b. those that report concerns are unlikely to experience retaliation c. hotlines are the preferred mechanism for reporting dissent d. external reporting is the best way of resolving misconduct e. ethical cultures are likely to have strong internal dissent mechanisms

e. ethical cultures are likely to have strong internal dissent mechanisms

Which of the following statements about nonverbal communication is false? a. it can be harder to control than verbal communication b. it provides important clues about an individual's emotional state c. it can signal whether an employee is truly paying attention d. it can be complex when different cultures are involved e. it is less trustworthy than verbal communication

e. it is less trustworthy than verbal communication

Training employees in leadership techniques _______________________. a. is a form of employee empowerment b. teaches employees important moral philosophies c. eliminates the need for managers d. is a good way to establish a leadership hierarchy e. encourages employees to listen to their personal values

a. is a form of employee empowerment

Good communication skills _________________. a. are usually verbal b. promote decentralization in organizations c. come naturally d. promote leader-follower congruence e. do not contribute to ethics

d. promote leader-follower congruence

How might a comprehensive code of conduct prove ineffective in curbing misconduct? a. the code of conduct focuses on global versus domestic issues b. the code of conduct discourage nonverbal communication c. the code of conduct is communicated to too many stakeholders d. the code of conduct is not effectively communicated to employees e. the code of conduct has too many examples

d. the code of conduct is not effectively communicated to employees

Why is an organization characterize by workplace politics perceived negatively by employees? a. followers are rewarded based on whether they serve the leader's best interests b. nonverbal communication is not considered to be important c. these companies do not have ethical codes d.leaders of these firms never distribute rewards and focus on retribution e. the leader almost always faces scrutiny and ends up departing the organization

a. followers are rewarded based on whether they serve the leader's best interests

An ethical leader with good interpersonal communication skills should _____________________. a. place employee needs over organizational needs b. never reprimand employees c. give up authority to maintain beneficial relationships d. demonstrate both respect and firmness in communication e. avoid delivering negative news

d. demonstrate both respect and firmness in communication

What is a disadvantage of small group communication and decision making? a. decision making is usually uncreative b. no leader is present in the discussion c. most individuals are too timid to participate d. it can lead to excessive risk taking e. it destroys group cohesion

d. it can lead to excessive risk taking

Which statement best describes how autocratic leaders communicate? a. they do not communicate with subordinates b. they engage in highly transparent communication c. they tend to use more nonverbal signals d. they limit communication to need-to-know information e. they tend to establish open communication cultures

d. they limit communication to need-to-know information

Which of the following is a barrier to communication between leaders and followers? a. disciplinary procedures b. regulation c. the presence of hotlines d. power differentials e. groupthink

d. power differentials

_________________ occurs when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating. a. listening b. nonverbal communication c. monologue d. dialogue e. diatribe

d. dialogue

In order to promote an open communication culture, leaders should ____________________. a. adopt more of a democratic process toward ethical decision making b. discourage dissent as it can disrupt operations and expose wrongdoing c. secure employee input for every decision d. encourage employees to use the hotline rather than report to managers e. establish a reprimand system for employees who do not meet performance goals

a. adopt more of a democratic process toward ethical decision making

What is group polarization? a. when the communicator takes little account of the needs of the receiver b. when the group moves toward a more extreme position than what each member would have done individually c. when the group focuses on the needs of individuals and on building relationships between the parties d. when individuals go along with group decisions eve when those decisions conflict with their own values e. when the leader attempts to balance the needs of all the parties involved

b. when the group moves toward a more extreme position than what each member would have done individually

How can ethical leaders increase employee empowerment? a. discipline employés who violate the firm's ethical policies b. avoid identifying an issue as being unethical c. make discussions about ethics commonplace d. develop a detailed code of conduct e. discourage conflicts within the organization

c. make discussions about ethics commonplace

Which statement is true about employee feedback? a. it trains employees in ethical conduct. b. it tricks employees into believing their opinions matter c. it helps leaders identify the firm's strengths and weaknesses d. it is not as important as feedback from employees e. it helps to eliminate the need for managers in the organization

c. it helps leaders identify the firm's strengths and weaknesses