Module I

Which of the following statements is true about empowerment?

Employees who are nervous about empowerment may also worry about the increased responsibility.

Which of the following is true regarding the motivating potential of a job?

Even though a job is designed with the express purpose of motivating individuals, some employees may not find the job motivational.

Which of the following describes the elements of the Hackman and Oldham job characteristics model?

Five core job characteristics lead to three psychological states which lead to five outcomes.

Which of the following statements about job enlargement is NOT true?

Job enlargement involving giving employees more tasks requiring them to be knowledgeable in different areas has fewer positive effects than job enlargement adding tasks that are very simple in nature.

Which of the following statements is true about job design approaches?

Job enrichment may lead to employee frustration or dissatisfaction with pay.

___________ is an example of felt empowerment.

Meaningful work

Which of the following statements is INACCURATE about job rotation?

Rotation leads to slightly elevated blood pressure measured in employees using the process due to their movement between jobs.

Which of the following is an advantage to job specialization?

Staffing costs are lower because the repetitive nature of tasks makes skill requirements lower.

Controlling consists of the following steps EXCEPT:

Write a mission and vision statement

One of the dimensions of structural empowerment is

access to information.

Job enrichment

allows workers more control over how they perform their own tasks.

To empower your employees,

change the company structure so employees have more power on the job.

Scientific management's primary focus is

efficiency.

All of the following are advantages of job rotation EXCEPT

employees become less marketable after rotating because their skill sets become very company-specific.

Operational planning assumes the existence of:

goals and objectives and specifies ways to achieve them.

Job rotation

involves moving employees from job to job at regular intervals.

Job specialization

is breaking down jobs into their simplest components and assigning them to employees so that each person will perform a few tasks in a repetitive manner.

Employee autonomy has all of the following positive benefits but

it makes the employees more reactive in doing their jobs.

Which of the following factors has the most influence on worker motivation?

job design

All of the following statements about job enrichment are true EXCEPT

job enrichment is a suitable technique to be used with any employee.

The act of influencing others toward a goal is

leadership.

Which of the following psychological states is the most important for employee attitudes and behaviors?

meaningfulness

Job specialization can

minimize training costs.

Which of the following is NOT an outcome in the Hackman and Oldham job characteristics model?

organizational citizenship

Frederick Taylor's work led to a fundamental change in management philosophy. The change

paved the way for today's automation and standardization.

Which of the following factors do not determine empowerment?

pay

Which of the following is NOT a core job characteristic in the Hackman and Oldham job characteristics model?

pay

Job enlargement

refers to expanding the tasks performed by employees to add more variety.

Structural empowerment

refers to the aspects of the work environment that give employees discretion, autonomy and the ability to do jobs effectively.

Effective controlling requires the existence of plans,

since planning provides the necessary performance standards or objectives.

Tactical planning is designed to develop:

specific action steps to implement the strategic plan.

Three different types of planning used in the function of management are:

strategic, tactical, and operational,

Autonomy is

the degree to which a person has the freedom to decide how to perform his tasks.

Task identity is

the degree to which a person is in charge of completing an identifiable piece of work from start to finish.

Skill variety is

the extent to which the job requires a person to utilize multiple high level skills.

Task significance is

whether a person's job substantially affects other people's health, work or well-being.