Mortuary Admin. EXAMS

An individual calls on the telephone requesting additional information about the funeral home

All of the following are considered triggering events for giving out the general price list EXCEPT: Select one: A. A family member inquires about price during a home removal B. The funeral director begins to discuss fees for professional services during the arrangement conference C. An individual calls on the telephone requesting additional information about the funeral home D. An individual stops by the funeral home to inquire about services and merchandise available at the funeral home

The individual making arrangements does not want his/her family to know their wishes

All of the following are reasons for making funeral arrangements before the time of need EXCEPT Select one: A. The individual making arrangements does not want his/her family to know their wishes B. Fewer emotions and feelings are involved C. To lessen the burden on the family and other survivors D. Reduction of personal assets for Medicaid eligibility

Mortuary cot

All of the following may be used to transport the body of a deceased infant EXCEPT: Select one: A. Baby blanket B. Bassinet C. Mortuary cot D. Infant carrier

Dishonorable discharge

All of the following would qualify eligibility for burial in a national cemetery EXCEPT Select one: A. Dishonorable discharge B. Deceased was on active duty C. Honorable discharge D. A minimum of 24 months of service for those enlisted after September 1980

False

Always say "good morning" or "good afternoon" when answering the telephone at the funeral home. True or False?

Trust account

An account established by the funeral home for the holding of pre-need funeral funds in a financial institution such as a bank would be classified as a/an

Trained personnel

An important factor related to providing aftercare programs in the funeral home is: Select one: A. Fun activities B. Trained personnel C. Serving refreshments during all events D. None of these choices are applicable

all of these are important

An important item(s) that should be brought by the family at the time of the arrangement conference is the: Select one: A. Social security number of the deceased B. Clothing for the deceased C. Vital statistics information D. All of these items are important

A brief biographical sketch of a person's life

An obituary can best be described as

all of these are important

Attention to detail is important in which of the following areas? Select one: A. Facilities and vehicle maitenance B. Preparation of remains C. planning and executing funeral arrangements D. All of these are important

Two persons one of which would be a licensed funeral director

Based on the scenario of heavy decedent and family present, who would respond to make the removal?

1 and 4 only

Based on the veterans status and the use of insurance the family would be asked to bring in: 1. the insurance policy, 2. a bank statement, 3. the will, 4. military discharge papers.

True

Before going on a hospital removal the funeral director makes sure the proper authority has been granted at the hospital for the removal of the deceased. True or False?

all of these

Benefits for an eligible veteran of the U.S. armed forces include Select one: A. Burial in a national cemetery B. Government marker C. U.S. flag D. All of these

True

Burial is provided for the spouse and minor children of eligible veterans in a V.A. cemetery. True or False?

Casket

Cash advance items include all of the following EXCEPT: Select one: A. Obituary notice B. Casket C. Certified copies of the death certificate D. Clergy honorarium

Niche

Cremated human remains may be placed in a small, individual compartment known as a:

True

Cremated remains may be interred in a cemetery, taken to a residence, or scattered according to state and/or local regulations. True or False?

Non-declinable

Fees which consumers must pay to receive any type of funeral services are called _____ charges.

True

Flags to drape the caskets of veterans may be obtained from a main post office or V.A. field office. True or False?

Pre-planned

Funeral arrangements made in advance of need without any payment are known as

Pre-funded

Funeral arrangements made prior to need which include payment for services and merchandise are know as

True

Generally, veterans who die in a V.A. institution are eligible for burial in a veterans cemetery. True or False?

False

If the funeral bill is unpaid, the funeral director may file for the social security lump sum benefit. True or False?

False

If the urn or container selected by the family is not of sufficient capacity to accommodate all of the cremated remains, the funeral home or crematory may dispose of the excess without the family's knowledge. True or False?

True

It is legally required and considered sound business practice for the funeral director and client family to sign a contract at the conclusion of the arrangement conference. True or False?

True

It is recommended the arrangement conference begin by establishing a rapport with the client family and explaining briefly what will transpire. True or False?

Telephone

More than ninety percent of the notifications of death come to the funeral home by means of:

False

Most families that select cremation are aware of all their options and what the cremation process entails, therefore little time is needed to explain these areas. True or False?

Mr. Smith

Mrs. Smith comes into your funeral home. She wants to prearrange a funeral service and burial for her husband who has been incapacitated due to a stroke. After all of the arrangements have been made you draw up the contract. In order for her husband to qualify for Medicaid the contract states that it cannot be canceled. The contract further states that the prices will be the current prices in effect when Mr. Smith dies and that Mrs. Smith will pay whatever the prepaid amount does not cover. The third-party beneficiary of this contract is

2 and 3 only

Mrs. Smith comes into your funeral home. She wants to prearrange a funeral service and burial for her husband who has been incapacitated due to a stroke. After all of the arrangements have been made you draw up the contract. In order for her husband to qualify for Medicaid the contract states that it cannot be canceled. The contract further states that the prices will be the current prices in effect when Mr. Smith dies and that Mrs. Smith will pay whatever the prepaid amount does not cover. The contract in the scenario is what type of preneed contract? 1. Guaranteed, 2. Irrevocable, 3. Non-guaranteed, 4. Revocable

Highly recommended

Obtaining a signed statement from the person who receives the cremated remains from the funeral home is:

Discussing service details for the next day

One method of reminding the family that the visitation time is coming to a close is

Spend-down

Reduction of personal assets in an attempt to qualify for Medicaid benefits is known as

Clean

Regardless of the type of vehicle used, the first call car should always be:

True

Retort is another name for the cremation chamber. True or False?

Cremation chamber

Retort is another term for:

Family

Shipping charges to return a deceased citizen of the United States from a foreign country are paid by the:

False

Soiled clothing belonging to a deceased should be disposed of immediately after it is removed. True or False?

False

The Social Security lump sum death benefit is $250.00. True or False?

40-1330

The V.A. form for obtaining a government headstone or marker is the

True

The V.A. will allow up to $2,000.00 if the death of a veteran was service related. True or False?

False

The V.A. will pay the cost of installing a government marker in a private cemetery. True or False?

Forwarding

The _____ funeral home prepares the decedent for transfer to another funeral home.

Crematory

The building which houses the cremation chamber is known as the:

True

The burial-transit permit is required when shipping a remains via common carrier out of Texas. True or False?

all are true

The certified copy of the death certificate: Select one: A. Contains a raised or embossed seal B. Is obtained from the local registrar of the district in which the death occurred or the body was found C. Is provided on a fee per copy basis D. All of these are true

True

The cremation rate is steadily climbing in the United States. True or False?

VA form 90-2008

The form for making application for a U.S. flag for burial purposes is the

Clergy record

The form often utilized by the officiant at a funeral or memorial service which provides information about the decedent and survivors is the

1 and 2 are correct

The form used by the funeral director to notify the Social Security Administration of a death is the: 1. SSA-721, 2. Statement of Death by Funeral Director, 3. Affidavit of Death, and/or 4. SSA-991

21-530

The form used to apply for V.A. burial benefits is the

True

The funeral director should explain to the family, not only charges incurred through the funeral home, but outside charges as well. True or False?

2 and 3 are correct.

The growth in cremation is due to 1. public avoidance of cremation, 2. higher education level, 3. immigrants from other cultures, and/or 4. relocation of the elderly to the northern states.

Informant

The name of the individual who provides the vital statistical information necessary for the completion of the death certificate is called the:

False

The only type of co-mingling of cremated remains would be inadvertent co-mingling which may occur during the cremation process. True or False?

Member of the family

The person who usually makes the notification of death to the funeral home is a:

Coroner

The public officer whose chief duty it is to investigate the cause of questionable deaths is the:

there is no statute of limitations for either

The statute of limitations for applying for the U.S. flag for burial purposes and the government headstone or marker is: Select one: A. 2 years from the date of death B. 2 years from the date of final disposition C. 1 year from the date of disposition D. there is no statute of limitations for either

2 years from the date of disposition

The time limit for filing claims for V.A. burial benefits is

False

The time limit for filing claims for V.A. burial benefits is two years from the date of death. True or False?

2 years from the date of death

The time limit for filing for Social Security death benefits is

True

The time limit for filing for the Social Security lump sum benefit is two years from the date of death. True or False?

Interstate

The transfer of human remains between states is known as:

all of these factors are applicable

The type of vehicle used to transfer the remains of the decedent from the place of death to the funeral home is affected by all of the following factors EXCEPT: Select one: A. Funeral home policy B. Age of the decedent C. Local customs D. All of these factors are applicable

Ensures the collection of pertinent information

The use of a first call form:

True

There is no time limit for filing for a V.A. grave marker. True or False>

Combination case

This is a transfer container consisting of a particle board box with a cardboard cover used to encase a non-casketed remains for shipment via a common carrier.

Common carrier

United Airlines would be classified as a/an:

2 and 3 are correct.

Verification of eligibility for V.A. benefits can be obtained from the: 1. spouse's statement, 2. DD-214, 3. discharge papers, and/or 4. letter from the President.

$255

What is the Social Security lump sum death benefit?

One-person cot

What is the item of removal equipment on which the body is placed; that has legs that fold up easily so that it can slide into the removal vehicle?

Coroner/medical examiner/justice of the peace

When a person dies as a result of homicide, suicide or an accident, an official inquiry into the cause of death is made by the _____ before signing the death certificate.

Identify the name of the funeral home and yourself.

When answering the telephone at the funeral home, all staff members SHOULD:

Allow the caller to end the conversation

When completing the first call on the telephone, the funeral home representative SHOULD:

the family should be told what to expect

When making a home removal: Select one: A. The family should be told what to expect B. Furniture should never be moved C. The family should never be allowed to watch D. Only one funeral home worker is needed

False

When making a residence call, the first thing the funeral director should do is bring in the cot and make the removal immediately. True or False?

Position the handles away from the sides of the casket

When placing the casket on the bier for the visitation, it is important to do all of the following EXCEPT Select one: A. Dust the casket B. Place the casket evenly on the bier C. Position the handles away from the sides of the casket D. Adjust the lighting

Ensure the casket is placed evenly on the bier

When placing the casket on the bier, care should be taken to Select one: A. Move the handles away from the sides of the casket B. Ensure the casket is placed evenly on the bier C. Leave dust on the casket and bier D. None of these should be done

4 and 1 are correct.

When speaking on the telephone, you should always 1. enunciate clearly, 2. talk quickly, 3. speak mournfully and/or 4. minimize background noise.

The flag may be folded according to standard protocol and placed inside the casket cap

When using the United States flag at a visitation, it can be said that

Ask the family for their instructions, and indicate the disposition of the valuables on the first call form

When valuables are found on the deceased during the removal, the funeral director SHOULD:

FTC

Which governmental agency regulates the funeral service industry in our business relations with client families?

The amount of money the family wants to spend on the funeral

Which of the following would not be information the family would need to discuss at the conclusion of the first call?

Family

Which one of the following has ultimate control of the type of funeral services rendered for the deceased?

They physically carry the casket

Which one of the following is NOT TRUE concerning honorary casket bearers? Select one: A. They may be family or friends of the deceased B. They physically carry the casket C. They act as an escort or honor guard D. They may be members of a religious or fraternal group

Donating remains

Which one of the following packaged options is not required on the general price list?

Individual with right and duty of disposition

Who is authorized to give permission to embalm?

The spouse

You are an apprentice at a funeral home in Houston, Texas. You have just been notified of a death at a family residence. The deceased is a 67 year old male. The person making the telephone call is his adult son. The son tells you that he and his father's wife will be waiting for your arrival. He also states that his father was a veteran and that they will be using an insurance policy to pay for part of the funeral. If embalming is done who will authorize it?

True

All information previously obtained from the first call should be confirmed at the arrangement conference. True or False?

Amount of money to be spent

All of the following are considered essential information to obtain during the first call EXCEPT the: Select one: A. Name of the deceased B. Amount of money to be spent C. Location of the deceased D. Name and phone number of the person calling

Inurnment

According to CANA, the act of placing cremains in a grave is know as:

Columbarium

A structure containing small compartments for cremated human remains is a/an:

Irrevocable

A/n __________ contract is one which cannot be terminated or cancelled before the death of the beneficiary.

Irrevocable contract

A contract for funeral services which CANNOT be terminated or canceled prior to death is a/an

Guaranteed

A contract which states that the funeral home will provide services and merchandise at the time of need that will not exceed the amount of the contract is

Medical examiner

A forensically trained physician who investigates questionable or unattended deaths is the:

Non guaranteed

A pre-need contract which states that the price of a funeral will be based on the current price for services and merchandise at the time the death occurs, less any amount paid prior to death, this is what type of contract?

Third-party contract

A pre-need funeral contract in which one individual makes funeral arrangements for another individual is known as

Revocable contract

A pre-need funeral contract which can be terminated by the purchaser prior to death is a/an