MPO Test 3

Vu has a new assignment. She is confident that she can successfully complete the task. This is an example of

self-efficacy

In the context of goal setting, SMART stands for

specific, measurable, attainable, results oriented, time bound

Possessing a high level of which Big Five personality trait would make it especially difficult for a manager to make unpopular decisions at work?

Agreeableness

Which job characteristic is guided by the assumption that most individuals prefer freedom, independence, and discretion regarding work planning and use of procedures?

Autonomy

Based on the contingency approach, to define performance __________ goals can be used in most jobs

Behavioral

NuTech Corporation uses personality testing to ensure that it hires employees with characteristics indicating they will experience higher levels of job satisfaction. According to your book, this should increase job satisfaction arising from

Dispositional/genetic components

According to ____________, the typical perspective held by managers is that employees dislike work, must be monitored, and can be motivated only with rewards and punishment ("carrots and sticks")

Theory X

T/F Process theories are more dynamic than content theories

True

T/F. Alexa has a capacity for constructive thinking, reasoning, and problem solving. She exhibits intelligence.

True

T/F. An effective performance management system consists of four steps that form a feedback loop

True

T/F. Sam, one of your employees, appears to be motivated by a high need for achievement. Therefore, as her manager, you should put her in charge of projects

True

T/F. The combination of stable physical, behavioral, and mental characteristics that give individuals their unique identities is known as personality

True

Bill got an e-mail from his supervisor with compliments and praises for his work over the past months. This is an example of a ____________ schedule of reinforcement.

Variabl interval

Which of the following is not a process theory of motivation?

acquired needs

Joel wanted a friendly and close interpersonal relationships with his colleagues. According to McClelland's need theory, this desire is known as a need for

affiliation

"Have you ever stolen something from the company you were working for?" This question belongs in

an integrity test

__________ goals are most relevant for knowledge work

behavioral

"What are the different needs that activate motivation's direction, intensity and persistence?" This statement reflects which theories of motivation?

Content

Carol, who has been a salesperson for six months, receives a review that she feels is unfair. Her manager just completed Samuel's review yesterday. Samuel has been a top salesperson for four years. It's likely that her manager has committed a ________________ perceptual error.

Contrast effects

Which of the following is the least fixed of a person's individual differences?

Emotions

Scott offers his manager some suggestions for a new holiday display. His manager shrugs his shoulders and tells Scott that the display is all set. Then Dorka approaches the manager with an idea for the display, and the manager tells her that its a great idea. ______________ theory is the model of motivation that explains how Scott is striving for fairness and justice.

Equity

____________ is not a content theory of motivation

Expectancy theory

___________theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes

Expectency

Ashly has a fight with her best friend, Samantha, and doesnt want to speak to her. She unfriends her on social media. By doing this, Ashly is using ___________________, thereby removing consequences from an undesireable behavior.

Extinction

____________ are the general criteria for distributing rewards

Extrinsic and intrinsic

T/F. Effective managers give employees timely and task-specific feedback about what they are doing right, but do not give feedback about what they are doing wrong

False

T/F. Performance management involves monitoring, measuring, and evaluating, but does not include providing consequences for employees performance

False

T/F. When hiring people the best thing a manager can do is to find someone like himself or herself and make sure the person "fits" into his or her stereotype of a good worker

False

To minimize halo perceptual error, a manager should

record examples of positive and negative performance throughout the year

Which technique used to condition behavior is more suitable when the goal is to reduce future incidences of a particular undesired behavior?

Goal setting

When faced with a challenging task, Luke usually believes that he has a good chance of being successful and he feels that he is responsible for the overall outcome. Luke is characterized by:

HIGH levels of self-EFFICACY and INTERNAL locus of control

______________ is reflected in this statement: "I feel I am a person of worth, as good as other people."

High self-esteem

___________________ is how an individual perceives the movement from performance to outcome.

Instrumentality

Which of the following is not a tip for increasing goal commitment and success?

Keep your goal to yourself

Tim and Warren are working on an assignment for their marketing class. Warren finishes his part of the assignment; Tim doesn't. Tim apologizes because he took an extra shift at work and didn't give the assignment the priority it needed. He promises Warren he will stay home tonight and finish his work. What personality characteristic does this show?

Locus of Control

_____________________ states that motivation is a function of five basic needs that are met sequentially

Maslow's need hierarchy theory

Kelly is a successful attorney specializing in corporate law. While it has nothing to do with her field of employment, Kelly has always been interested in the history of religion. Using what little free time she has, she decided to take a course in comparative religion at the local university. She thinks that the course would be interesting and enjoyable. Kelly is not pursuing a degree in the subject, nor is she taking the class for a grade. What can you say about Kelly's motivation for taking the class?

She is intrinsically motivated

Which personality trait has been shown to predict better performance in virtually all jobs?

Openness to experience

______________ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating and providing consequences for performance expectations

Performance management

Lewell believes that if she gets an A in her accounting class, there is a high chance that she will receive a scholarship for next semester. Under expectancy theory, which type of assessment does this represent?

Performance to outcome (instrumentality)

Jake is a factory foreman. He has a secure job and his salary is sufficient to take care of basic necessities such as buying food and paying rent. According to Maslow's hierarchy, which needs are being met for Jake through work?

Physiological and safety needs

The perceived fairness of the processes used to make allocation decisions is called _________ justice

Procedural

A ________________ theory attempts to describe how various person and environmental factors affect motivation

Process

____________ is your general belief about your own self-worth

Self-esteem

After a series of train incidents, NS&Q offered employees bonuses based on safety fore the first quarter of this year. This is an example of

positive reinforcement

Which of the folliwing is not included in the monitoring of step of performance management?

deciding how to measure performance

Which of the following is not one of the basic dimensions of the Big Five personality dimensions

emotional intelligence

____________________ are the three elements of expectancy theory

expectancy, instrumentality, and valence

Steve believes that if he works hard and attends every class, he will get an A in his OB course. This belief is called an

expectency

People who are outgoing, talkative, sociable, and assertive are likely to score high on

extraversion

Todd will receive a promotion and a raise if he completes a difficult assignment. This is an example of

extrinsic motivation

Kathy is a recent high school graduate with an excellent grade point average. After much thought, she decides to pursue a graduate degree in physics after she finishes her undergraduate degree and eventually become a professor. To attain this goal, she realizes that she must first study hard and do well in her undergraduate classes, then take the graduate entrance exam and apply to the best grad programs in her field. Along the way, she wants to obtain an internship, as this will help her get into a quality graduate program. Which motivational mechanism of the goal-setting process does this scenario demonstrate?

fostering strategies and action plans

"How much do I value the rewards I receive?" This question addresses

instrumentality

Jill does well at work because she is able to think constructively, reason, and problem solve. Jill is exhibiting

intelligence

Proactivity has been shown to be related to all of the following except

intelligence

John hosts a talk radio program that discusses political issues. He often receives emails and tweets that are very critical of his position. However, these messages dont bother him. He is likely high on _______________ intelligence

intrapersonal

In XYZ hospital, members of the cleaning staff have begun to actively care for patients and their families. This is an example of

job crafting

Kim speaks 4 languages fluently. She is likely to have a high level of ____________ intelligence

linguistic

Sales quotas and piecework are best measured using _____________ goals

objective

In Maslow's need hierarchy theory, ______________ is the lowest level and ______________ is the highest level

physiological; self-actualization