MQM 220 - Chapter 9

Vocational Rehabilitation Act of 1973

prohibited discrimination against people with disabilities, but only applied to the federal government

Civil Rights Act of 1964 and Title VII

prohibits discrimination based on race, color, religion, sex, or national origin

Age Discrimination in Employment Act of 1967

protects individuals between ages 40 and 65 from discrimination in employment

advantages of performance appraisals

1) used to make decision on working conditions, promotions, terminations, and rewards 2) helps make decisions on measurable goals

recruiting talent - external

Finding qualified applicants outside the firm Higher compensation offered to external recruits may cause equity issues within a firm

functional integration

Fourth organizational stage of growth that includes long-range planning; generate interdisciplinary training programs; succession planning; more formal planning and hiring cycles

Which of the following statements about outsourcing and offshoring is true? a. Offshoring guarantees higher profits for a business. b. Managers always account for the risks in offshoring a process. c. Outsourcing is not a complicated issue. d. Offshoring is used to lower costs in a firm's value chain.

d. offshoring is used to lower costs in a firm's value chain

Family and Medical Leave Act of 1996

entitles employees to take unpaid leave of absence for family and medical reasons without losing their job

initiation

first organizational stage of growth that includes loose, informal mangement; basic salary and benefits; flexible job definitions

Occupational Safety and Health Act of 1970

outlines minimum standards of safety in the workplace

needs assessment

process by which an organization determines what type of training needs to be done and who is best positioned to deliver the training

job analysis examples

1) interviews with management and current jobholders 2) observations in the workplace 3) self-administered questionnaires

before considering different career options an individual must determine:

1) their strengths and values 2) what they would like to do 3) what they are good at 4) what their interests are

Advantages of recruiting internally

1) knowing company culture, background, and products, allows to make a quicker and more meaningful impact in the new role 2) demonstrates that employees have access to a potential career path that allows growth and development 3) organization is aware of the skills and potential of the candidate

Advantages of 360 Degree Feedback

1) Helps individuals with career planning 2)Provides realistic view of employee skills, capabilities, and behaviors 3) Effective tool in leadership development

To be effective, training should fit:

1) Internally with the structure and culture of the organization 2) Externally with the strategic, competitive landscape

Contextual Forces Impacting Human Capital

1) Legislation 2) Labor Mobilization 3) Globalization

common mistakes of offshoring

1) Managers spend too much time identifying vendors for their offshoring needs and not enough time deciding which activities should be offshored 2) Managers do not account for the inherent risks in offshoring a process 3) Managers fail to realize they can outsource locally or set up an alliance with a partner

Training and Developing Employees - reasons

1) Need to orient employees on business practices 2) Teach skills with a new piece of equipment 3) Educate on new product or service offerings

selecting talent

1) Reviewing qualitative and quantitative data 2) Using social media to learn more about potential 3) Reviewing a candidate's past work history 4) Situational interviews - Asking to explain how a candidate would respond in various situations likely to occur on the job i. Helps predict future behavior ii. Helps understand candidate's analytical abilities 5) Conducting reference checks

Human Resource Practices Matched to Organizational Stage of Growth

1) initiation 2) functional growth 3) controlled growth 4) functional integration 5) strategic integration

360-degree feedback

Employees conduct a self-assessment of key competencies and then compare their responses to others in the organization

strategic integration

Fifth and final organizational stage of growth that includes HR being fully integrated with strategic direction; long-range planning; training and development focused on strategic issues

recruiting talent - internal

Finding qualified applicants from workers who already work at the firm

Equal Pay Act of 1963

Men and women who do the same job in the same organization should receive the same pay

Americans with Disabilities Act of 1990

Prohibits discrimination against people with disabilities; world's first civil rights law for people with disabilities

functional growth

Second organizational stage of growth that includes responding to business needs in compensation and benefits; add training and development programs; recruit specialists

feedback analysis

Strategy for discovering individual strengths 1) Involves tracking the results of an individuals key actions and decisions

job analysis

The process of analyzing information about specific job tasks in order to provide a more precise job description and define the characteristics of the ideal candidate for the position

controlled growth

Third Organizational Stage of Growth that includes formalized control measurements and goals; Routine performance appraisals; More formal control mechanisms; More well-defined job roles and functions

Acquiring Human Capital

a firm's structure, systems, Human Resources, and management practices must match the competitive landscape

development

a longer term, ongoing process of training that improves an employee's personal abilities over time 1) attracts higher quality employees and keeps them more engaged in the company 2) is effective when the organization's needs are aligned with the individuals career needs

__________ refers to a long-term process designed to build greater self-awareness, enhance managerial capabilities, and enable an individual to reach his or her potential. a. Development b. Offshoring c. Participation d. On-the-job training

a. development

Target hires and trains employees well in advance of actual openings and has managers groom one or two direct reports for management positions. Successful HR planning like the approach used at Target requires a. job analysis. b. job previews. c. job appraisals. d. management by objectives.

a. job analysis

Which of the following questions should individuals address when making decisions about their career? a. What are my strengths and values? b. Who is my role model? c. With whom will I work effectively? d. From whom should I learn?

a. what are my strengths and values?

Civil Rights Act of 1991

amended the original Civil Rights Act to make it easier for employees to win in their discrimination lawsuits

Which of the following stages of organizational growth is characterized as being highly entrepreneurial and informal? a. Functional growth b. Initiation phase c. Controlled growth d. Strategic integration

b. Initiation Phase

acquiring human capital requires managers to match HR practices with a company's:

stage of growth and strategic objectives

performance appraisal

the identification, measurement, and management of individual performance in organizations