MQM 220 Final Review Guide

4 management Functions

1. Planning 2. Organizing 3. Leading 4. Controlling

3 stages of moral development

1. Pre-convention 2. Conventional- Societal expectations 3. Post Conventional

2 kinds of organizations external environments

1. general environments 2. specific environments

A ......... is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co workers as well as the employees themselves.

360 degree feedback

competitive inertia

A reluctance to change strategies or competitive practices that have been successful in the past

Organizing

Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company

Efficient

Doing the right things well without wasting energy or time.

disadvantages of using teams

Groupthink social loafers time it takes to make decisions

..... is the process of finding, developing, and keeping the right people to form a qualified work force.

Human Resources management

BCG Matrix

Is a portfolio strategy that managers use to categorize their corporations. Stars- companies that have a large share of a fast-growing market. Question marks- Are companies that have a small share of a fast-growing market. cash cows- Are companies that have a large share of a slow growing market. dogs- are companies that have a small share of a slow-growing market.

Grand Strategies Retrencment

Is to turn around a very poor company performance by shirking the size or scope of the business, or if a company is in multiple business, by closing or shitting down different lines of the business.

In terms of the chain of command, .......... authority is the right to command immediate subordinates, while ........ authority is the right to advise but not command others who are not subordinates.

Line Staff

to make sure that people with disabilities have the same opportunities as everywhere else, organizations can.......

Make a commitment to reasonable workplace accommodations provide assistance technology provide employees with training to address incorrect stereotypes.

Franchise

McDonalds

proctor and gamble has division for personal and beauty, house and home, health and wellness, baby, and family, and pet nutrition and care. These divisions indicate that the company uses .......... departmentalization.

Product.

Strategical plans

Put together by top management. working towards the same goals. lower managers should adopt the plan.

3 words to delegate

Responsibility Authority Accountability

Grand Strategies Divest

Sell of the company

Exporter

Sending your product out

S.M.A.R.T

Specific Measurable Attainable Realistic Timely

a company has project teams perform field research for its clients. these project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. The companies teams benefit from......

Team diversity

Scientific management

Throughly studying and testing of different work methods to identify the best most efficient way to complete a job. The need to be able to do things efficiently

focus

a company uses either cost leadership or differentiation to produce a specialized product or service for a limited, specially targeted group of customers in a particular geographic region or market segment.

sustainable competitive advantage

a competitive advantage becomes a sustainable competitive advantage when other companies cannot duplicate the value a firm is providing to customers.

multinational corpoartion KNOW THIS TERM

a corporation that owns businesses in tow or more countries.

traditional work group

a group composed of two or more people who work together to achieve a shared goal

dynamic environment

a lot of change going on. example technology is always changing

360 degree feedback

a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and coworkers and the employee themselves.

cross functional

a team composed of employees from different functional crease of the organization

virtual team

a team composed of geographically and/or organizationally dispersed coworker who use telecommunication and inform technologies to accomplish an organizational task

self designing

a team that has characteristics of self managing teams but also controls team design, work tasks and team membership

self managing teams

a team that manages and controls all of the major tasks of producing a product or service.

stakeholders

a theory of corporate responsibility that holds that management most important responsibility, long-term survival, is achieved by satisfying the interest of multiple corporate stakeholders.

diversity

a variety of demographic, cultural, and personal differences among an organizations employees and customers

unlike....... which punishes companies for not achieving specific gender and race differences in their work forces..... programs seek to benefit both organization and their employees by encouraging organizations to value all kinds of differences.

affirmative actions diversity

types of discrimination

age sex race mental/ physical disability

the job of the concepts managers at Starbucks is to use a cross functional team to develop four to six new beverages annually. Starbucks uses a cross functional team because ......

allows the company to use employees from various departments with varying perspective to attack the task.

Successful organization culture

an organization is adaptable and consistent.

project team

are created to complete specific, one time projects or tasks within a limited time.

general motivator tools

ask people what their needs are satisfy lower-order needs first expect peoples need to change as needs change and lower-order needs are satisfied, create opportunities for employees to satisfy higher-order needs.

managers can motivate employee to increase their efforts by.....

asking employees what their needs are then matching rewards to those needs

.......... is the degree to which a job gives workers the directions, freedom, and independence to decide how and when to accomplish their jobs.

autonomy

the fact that a 98 pound job candidate is not hired as a dock worker to move 60 pound boxes of produce is legal as a result of.....

bona fide occupational qualifications BFOQ

motion study

breaking each task or job into its separate motions and then eliminating those that are unnecessary to repetitive.

closed system

can function without interacting with their environments. A clock keeps running no matter the environment

internal recuiting method

career paths

resistance to change

caused by self-interest, misunderstanding and distrust, and a general intolerance for change.

organizational authority is traditionally characterized by

chain of command

the internet through which the urban legends are transmitted is an example of ........ in the communication process.

communication medium

for punishment to work, the punishment must be strong enough to stop the undesired behavior and must be administered......

consistently, contingently, and quickly

benefits of diversity

cost savings attracting retaining talent driving business growth

what action can a medium sized manufacturing company take if it wants to create a positive work environment in which every employee does his or her best work and individual differences are respected and not just ignored.

create a diversity program

email users who received the email about P&G febreeze he would have used..... to understand the message

decoding

...... consist of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and non verbal behaviors

deep level diversity

Planning

determining organizational goals and a means for achieving them

surface level diversity

differences such as a sex, age, race/ethnicity and physical disabilities that are observable, typically unchangeable and easy to measure.

deep-level diversity

differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors and are learned only through extended interaction with others.

A type

disagreement that focuses on individuals or personal issues.

C type

disagreement that focuses on problem issue related differences of opinion.

selection

do they have the ability to do what the team is doing, do they bring enough diversity, interpersonal skills to be an effective team number, conflict resolution.

Effective

doing the right things

top managers who encourage subordinates to do everything in their power to assure customers that internet myths about their companies were falsely engaged in......

downward communication

quid pro quo

employment outcomes, such as hiring, promotion or simply keeping ones job depend on wether an individual submits to sexual harassment.

recommendations for minimizing the occurrences of affecting conflict and having a good fight.

establish common goals work with more, rather than less information maintain a balance of power inject humor into the workplace

a group of actors gather to read the critical reviews of the new play they presented to audiences last night. the actors are looking for....... rewards

extrintric

reengineering

fundamental rethinking and radical change of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service and speed.

Management

getting work done through others

when AT&T hired Betsy Bernard as its president it was evidence that AT&T does not have an ........ to prevent women from rising to leadership positions.

glass ceiling

goal setting theory

goals can energize behavior

authority compliance

high concern for production low concern for people

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping and sexual prospections by male coworkers. according to their attorney. "the firm created a frat house culture and then failed to do anything about it" their suit claims the women were victims of......

hostile work environment

leading

inspiring and motivating workers to work hard to achieve organizational goals

disparate treatment

intentional discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs.

open system

interact with their environment and depend on them for survival. open to the environment and interacting with it

Post Conventional

internalized principles

shareholders

invested money in the company

Grand Strategies Growth Strategy

is to increase profits, revenues

the job design approach associated with.......... involves increasing the number of different tasks that a worker performs within one particular job and given workers the authority and control to make meaningful decisions about their work.

job enlargement job enrichment

according to some industrial psychologists....... is a function of motivation times ability times situational constraints

job performance

research shows that while initiating structure impacts primary on......... consideration impacts primary on......

job performance job satisfaction

Feedback is more likely to be destructive than constructive when its...

judgmental

human resources

keeping developing finding good employees

quantitive

kind of facility being build, trade barriers, exchange rates, and transportation and labor costs.

change forces

lead to differences in the form, quality, or condition of an organization over time

Decentralization

leads to faster decision making and more satisfied customers and employees.

cost leadership

means producing a product or service of acceptable quality at continently lower producing costs than competition so that the firm can offer the product or service at the lower price in the industry.

differentiation

means producing or service sufficiently different from competitors offerings that customers are wiling to pay a premium price for the extra value or performance that it provides.

local adapation

modifying rules, guidelines policies, and procedures to adapt to differences in foreign customers, governments and regulatory agencies.

controlling

monitoring progress toward goal achievement and taking corrective action when progress isn't being made

job performance=

motivation*ability*situational constraints

global consistency

multinational company has offices, manufacturing, plants, and distribution facilities in different countries

intrinsic

natural rewards

semi autonomous work group

not only provided advice and suggestions to management but also have the authority to make decisions and solve problems related to the major tasks required to produce a product or service.

single use plans

one time event plans example- Budget because it has a start and end date

Components of creative work environments

organizational supervisory work group freedom from impediments lack of organizational impediments challenging work

hierarchy of needs

people are motivated by physiological (food, water) safety (physical and economic) belongingness (friendship, love, social interaction) esteem (achievement and recognition) self actualization (realizing your potential needs)

perception and perpetual filters

people perceive according to personality, psychology and experiences based filters.

Tactical Plans

plans created that specify how the company will use resources, budgets, and people over the next six months to two years to accomplish specific goals within its mission.

standing plans

plans used repeatedly to handle frequently recurring events. Example: Pay Roll

the contingency theory, the term..... refers to the degree to which leaders are able to hire, fire, rewards and punish workers

position power

impacts of cultural differences

power distance individualism masculinity/femininity uncertainty avoidance short term/long term orientations how we market things how our currency is there language taboo's

affirmative action

purposeful steps taken by n organization to create employment opportunities for minorities and women

consideration impacts

relationships and consideration when assigning tasks

Pre-convention

self-interest

....... occurs when workers withhold their efforts and fail to perform their share of the work.

social loafing

convention

societal expectations

static environment

stable, dairy farm

resistance forces

support the status quo, that is, the existing conditions in an organization

extrinsic rewards

tangible visible to others

employee involvement teams

team that provides advice or makes suggestions to management concerning specific specific issues

Ethical Intensity

the degree on concern people have about an ethical issue. how much do I really care or how much people will care.

job autonomy

the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish the job

initiating structure

the degree to which a leader structures the roles of followers by setting goals, giving directions, setting deadlines and assigning tasks getting work done.

most commonly used paradigms for managing diversity

the discrimination and fairness paradigm

general environment

the economy, technological, social cultural, and political/legal trends that indirectly affect all companies. Effects all types of businesses

internal/cultural

the events and trends inside an organization that affect management, employees, and organizational culture. How we do things within our organization, communicate, dress.

Federal employment

the intent of anti-discrimination is to make factors such as gender, race, or age irrelevant in employment decisions.

decentralization

the location of a significant amount of authority in the lower levels of the organization

centralization of authority

the location of most authority at the upper levels of the organization. how decision making is delegated.

staff authority

the right to advise, but not command, others who are not subordinates in the chain of command

line of authority

the right to command immediate in the chain of command

goal setting theory

the theory that people will be motivated to the extent to which they accept specific, challenging goals. and receive feedback that indicates their progress toward goal achievement, TRUST

chain of command

the vertical line of authority that clarifies who reports to whom throughout the organizations

reinforcement theory

theory that behavior is function of its consequences, that behaviors followed by negative consequences or not

time study

timing how long it takes good workers to complete each part of their jobs

Grand Strategies Stability Strategy

to continue doing what the company has been doing, just doing it better

adverse impact

unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are intentionally harmed or disadvantaged because they are hired, promoted, or trained at substantially lower rates than others.

specific environment

unique to a firm's industry and directly affects the way its conducts daily business. Specifically impacts a certain type of business.

hostile work environment

unwelcome and demeaning sexually related behavior creates an intimidating and offensive work environment

types of leaders

visionary charismatic transformational transactional

Gantt Chart

visually indicated what tasks must be completed at which times in order to complete project.

Qualitative factors

workforce quality and company strategy