MQM 227 exam 1

The aim of quality function deployment (QFD) is:

to get the voice of the customer into the design of a product.

Capacity can be defined as the ability to hold, receive, store, or accommodate.

true

Capacity flexibility means having the ability to rapidly increase or decrease production levels or to shift production capacity quickly from one product or service to another.

true

The Gantt chart is an example of a project control chart.

true

The basic notion of economies of scale is that as a plant gets larger and volume increases, the average cost per unit of output drops.

true

The term "assembly line" refers to progressive assembly linked by some material handling device.

true

When evaluating capacity, managers need to consider both resource inputs and product outputs.

true

A reason that firms must develop more new products than ever is which of the following?

Product life cycles are shorter.

Which of the following is not a basic type of process structure?

Product-process matrix

The goods-services continuum consists of which set of the following categories?

Pure goods, core goods, core services, pure services

Which of the following is not a way that operations and supply processes are categorized?

Selecting

Which of the following is a characteristic of concurrent engineering?

Separate development teams working at once

Which of the following is not a characteristic that distinguishes services from goods?

Service jobs are unskilled.

Effectiveness means doing the right things to create the most value for the company.

True

You have just used the network planning model and found the critical path length is 30 days and the variance of the critical path is 25 days. The probability that the project will be completed in 33 days or less is equal to (2 decimal accuracy).

0.73

Assume a fixed cost for a process of $15,000. The variable cost to produce each unit of product is $10, and the selling price for the finished product is $25. Which of the following is the number of units that has to be produced and sold to break even?

1,000 units

The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours. Using the appropriate productivity measure, what is the resulting productivity ratio?

1.0

Which of the following are defined as core goods?

Data storage systems

If the actual output of a piece of equipment during an hour is 500 units and its best operating level is at a rate of 400 units per hour, which of the following is the capacity utilization rate?

1.25

If the best operating level of a piece of equipment is at a rate of 400 units per hour and the actual output during an hour is 300 units, which of the following is the capacity cushion?

100 units per hour

Various financial data for SunPath Manufacturing for 2019 and 2020 follow. output sales 300,000 330,000 inputs labor 40,000 43,000 raw mat. 45,000 51,000 energy 10,000 9,000 capital empl. 250,000 262,000 other 2,000 6,000 What is the percentage change in SunPath's total productivity measure between 2019 and 2020?

2.88

You have just used the network planning model for a county road resurfacing project and found the critical path length is 40 days and the standard deviation of the critical path is 10 days. Suppose you want to pick a time (in days) within which you will complete the project with 90% confidence level. What should be that time (in days and round to the nearest whole number)?

53

What is a work breakdown structure?

A definition of the hierarchy of project tasks, subtasks, and work packages

Some of the advantages of a functional project where the project is housed in a functional division include which of the following?

A team member can work on several projects.

One reason for studying operations and supply chain management (OSCM) is which of the following? Multiple Choice

All managers should understand the basic principles that guide the design of transformation processes.

Which of the following basic types of process structures is one in which equipment or work processes are arranged according to the progressive steps by which the product is made?

Assembly line

Which of the following is not a typical phase of product development?

Early market feedback

The ability to rapidly and inexpensively switch production from one product to another enables what are sometimes referred to as?

Economies of scope

The placement of which of the following is not determined by production process organization decisions?

Emergency exits

Which of the following is not considered a major workflow structure?

Fabrication

Which of the following is a time-to-market performance measure used in judging product development performance?

Frequency of new-product introductions

Economic analysis of product development projects is useful in which of the following circumstances?

Go/no-go milestones

In studying the product-process matrix describing layout strategies, which of the following is most appropriate? I. As you move from project to manufacturing cell to continuous process, product volume increases while standardization increases. II. As you move from project to manufacturing cell to continuous process, product volume decreases while standardization decreases. III. As you move from project to manufacturing cell to continuous process, product volume increases while standardization decreases. IV. As you move from project to manufacturing cell to continuous process, product volume decreases while standardization increases.

I

A listing of immediate predecessor activities is important information in a CPM analysis for which of the following reasons?

It specifies the relationships in the CPM network of activities.

Capacity planning involving acquisition or disposal of fixed assets such as buildings, equipment or facilities is considered as which one of the following planning horizons?

Long range

Which of the following is not a major strategic operational competitive dimension that forms a company's competitive position?

Management acumen

You have just been assigned to oversee a series of projects. Functional areas will loan you personnel for each project, and separate project managers will be responsible for separate projects. These project managers will report to you. Which project management structure is being used?

Matrix project

Which of the following is a total measure of productivity?

Output ÷ Inputs

Which of the following is a partial measure of productivity?

Output ÷ Materials

If all you knew about a production system was that total daily output was 400 units and the total labor necessary to produce the 400 units was 350 hours, and the total materials used were 425 units, what kind of productivity measure(s) could you use to compute productivity?

Partial measure and Multifactor measure

Consumer electronics is an example of a product developed in which variant of the generic product development process?

Platform products

Design for manufacturing and assembly delivers product improvements by emphasizing which of the following?

Simplification of the product by reducing the number of separate parts

What is the process called where a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services?

Straddling

A difference between project and continuous flow categories of process flow structures is which of the following?

The size and bulk of the product

Which of the following is not a "Core Service"?

Universities

Which of the following is not a typical phases of product development?

Value engineering

Which of the following basic types of process structures is one in which similar equipment or functions are grouped together?

Work center

A project can be subdivided into which of the following?

Work packages

If the material usage per unit of final product decreases to half of the current usage, then the firm will I. double the material productivity. II. increase the multifactor productivity. III. decrease capital productivity. IV. have no effect on productivity.

both I and II

A make-to-order firm will work with the customer to design the product and then make it from purchased materials, parts, and components.

false

Automobiles and appliances are classified as "pure goods."

false

One of the disadvantages of a pure project organizational structure is that the project manager has full authority over the project.

false

The objective of strategic capacity planning is to provide an approach for determining the overall capacity level of labor-intensive resources.

false

All other things remaining the same, if the sales revenue increases, asset turnover ratio will

increase

If the employees of a firm attend a training program, then the time to assemble one unit is reduced by 10%. Assuming this labor reduction will improve several other factors in the company as well, we can conclude the training program will

increase both labor and multifactor productivity.

Performance measures discussed for development projects do not include

percentage sales coming from very old products.

The correct order in the good-services continuum is

pure goods - core goods - core services - pure services.

Capacity planning involving consideration of production scheduling and inventory position is characterized by which one of the following time durations?

short range