mqm 227 exam isu
Poka-yokes must be applied to fail-safe the actions of the customer as well as the service worker in service system T/F
true
The term "assembly line" refers to progressive assembly linked by some material handling device. T/F
true
effectiveness means doing the right things to create the most value for the company T/F
true
the Gnatt chart is an example of a project control chart. T/F
true
The relationship between how different layout structures are best suited depending on volume and product variety characteristics is depicted on this type of graph.
Product-process matrix
Which of the following service design have focuses on high efficiency of production of service
Production line approach
The good-service continuum consists of which set of the following categories?
Pure goods, Core Goods, Pure Services, Core Services
A project structured where a self-contained team works full time on the project.
Pure project or skunkworks
Which of the following is not a characteristic that distinguishes services from goods?
Service jobs are unskilled
you have just used the network planning model and found the critical path length is 30 days and the variance of the critical path is 25 days. the probability that the project will be completed in 33 days or less is equal to
.73
assume a fixed cost for a process of $15,000. the variable cost to produce each unit of product is $10 and the selling price for the finished product is $25. which of the following is the number of units that has to be produced and sold to break even?
1,000 units
The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours. Using the appropriate productivity measure, what is the resulting productivity ratio?
1.000
If the actual output of a piece of equipment during an hour is 500 units and its best operating level is at a rate of 400 units per hour, which of the following is the capacity utilization rate?
1.25
If the best operating level of a piece of equipment is at a rate of 400 units per hour and the actual output during an hour is 300 units, which of the following is the capacity cushion?
100 units per hour
you have just used network planning model for a county road resurfacing project and found the critical path length is 40 days and the standard deviation of the critical path is 10 days. suppose you want to pick a time (in days)
53
What is a work breakdown structure?
A definition of the hierarchy of project tasks, subtasks, and work packages
In a gantt chart the time to complete a project can be estimated by _____?
Adding the lengths non-overlapping individuals legs of each sequenced activity
which of the following are defined as core goods?
Data storage systems
a simple CPM network has five activities ABCD and E. A is an immediate predecessor of C and D. B is also an immediate predecessor of C and of D. C and D are both immediate predecessors of E. Which of the following statements is true?
B. there are four paths in the network
An organization capable of manufacturing or purchasing all the components needed to produce a finished product or device
Contract manufacturer
A point where inventory is positioned to allow the production process to operate independently of the customer order delivery process.
Customer order decoupling point
The greatest improvements from this arise from simplification of the product by reducing the number of separate parts
Design for manufacturing and assembly
1. The control of projects involves close monitoring of which of the following? A. resources b. Costs c. Quality d. Budgets E. All of the above.
E. All of the above.
A firm that designs and builds products from scratch according to customer specifications would have this type of production environment.
Engineer-to-order
which of the following is not a characteristic of a project?
Goals in projects evolve as the project progresses
4. In Considering types of delivery systems the "face-to-face total customization approach leads to
High degree of customer interaction
A matrix of information that helps a team translate customer requirements into operating or engineering goals.
House of quality
Which of the following is a characteristic of make-to-sock type of production environment?
It has the shortest lead time
which of the following statements regarding critical paths is true
On a specific project there can be multiple critical paths all with exactly the same duration
what are the six phases of generic development process?
Planning, concept development,system-level design, detail design, testing and refinement, production ramp-up
Which of the following is not a principle of improving the service system
Shift back-end activities to front end
A strategy that is designed to meet current needs without compromising the ability of future generations to meet their needs.
Sustainable
The time an activity will take assuming very unfavorable conditions is
The pessimistic time
The aim of quality function deployment (QFD) is:
To get the voice of the customer into the design of a product
Consider two identical queuing systems except for the service time distribution. In the first system, the service time is random and Poisson distributed. The service time is constant in the second system. How would the waiting time differ in the two systems?
Waiting time in the first system is two times the second.
Some of the advantages of a functional project where the project is housed in a functional division include which of the following?
a team member can work on several projects
one reason for studying operations and supply chain management (OSCM) is which of the following?
all managers should understand the basic principles that guide the design of transformation processes
In studying product-process matrix describing layout strategies, which of the following is most appropriate?
as you move from project to manufacturing cell to continuous process, product volume increases while standardization increases
which of the following basic types of process structure is one in which equipment or work processes are arranged according to the progressive steps by which the product is made?
assembly line
the most significant advantage of automation over human labor is
consistent quality
which of the following is not one of the four types of production environment occurring within manufacturing supply chains?
doesn't exist
which of the following is not a typical phases of product development?
early market feedback
The concept that relates to gaining efficiency through the full utilization of dedicated resources, such as people and equipment.
economies of scale
The ability to rapidly and inexpensively switch production from one product to another enables what are sometimes referred to as:
economies of scope
The placement of which of the following is not determined by production process organization decisions?
emergency exits
which of the following is not considered a major work flow structure?
fabrication
A make-to-order firm will work with the customer to design the product, and then make it from purchased materials, parts, and components. T/F
false
automobiles and appliances are classified as "Pure goods" T/F
false
one of the disadvantages of a pure project organizational structure is that the project manager has full authority over the project T/F
false
The cross over point is that production quantity where
fixed costs of a process are equal to its variable cost
which of the following is a time to market performance measure used in judging product development performance?
frequency of new product introductions
economic analysis of product development project is useful in which of the following circumstances?
go/no-go milestones
which of the following is NOT a goal of a repetitive process
high customer satisfaction
all other things remaining the same, if the sales revenue increases asset turnover ratio will
increase
In a firm, if the employees attend a training program, then the time to assemble one unit reduces by 10%. Training program will
increase both labor and multi factor productivity
in a firm all other things remaining the same, if the material usage per unit of final product decreases to half of the current usage than the firm will
increase the multi factor productivity and double the material productivity
A listing of immediate predecessor activities is important information in a CPM analysis for which of the following reasons?
it specifies the relationship in the cpm network of activities
The separation between process that the customer contacts and those that the customer does not contact is referred to as the?
line of visibility
capacity planning involving acquisition or disposal of fixed assets such as buildings, equipment or facilities is considered as which one of the following planning horizons?
long range
A firm that makes predesigned products directly to fill customer orders has this type of production environment.
make-to-order
Which of the following is not a major strategic operational competitive dimension that forms a company's competitive position
management acumen
You have just been assigned to oversee a series of projects. Functional areas will loan you personnel for each project and separate project managers will be responsible for separate projects. These project managers will report to you. Which project management structure is being used?
matrix project
which of the following is a total measure of productivity?
output/inputs
which of the following is a partial measure of productivity?
output/materials
If all you knew about a production system was that total daily output was 400 units and the total labor necessary to produce the 400 units was 350 hours, and the total materials used were 425 units, what kind of productivity measure could you use to compute productivity?
partial measure and multi factor measure
performance measures discussed for development projects does not include
percentage sales coming from very old products
consumer electronics is an example of a product developed in which variant of the generic product development process
platform products
A reason that firms must develop more new products than ever is which of the following?
product life cycles are shorter
which of the following is not a basic type of process structure?
product-process matrix
the correct order in the goods services continuum is
pure goods-core goods- core services- pure services
which of the following is not a way that operations and supply processes are categorized?
selecting
which of the following is a characteristic of concurrent engineering
separate development teams working at once
capacity planning involving consideration of production scheduling and inventory position is characterized by which of the following time duration's?
short range
design for manufacturing and assembly delivers product improvements by emphasizing which of the following?
simplification of the product by reducing the number of separate parts
The difference between the late and early start time for an activity.
slack
A Job shop is an example of
specialized process
when a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services, what is this process called?
straddling
a difference between project and continuous flow categories of process flow structures is which of the following?
the size and bulk of the product
which of the following is not a typical phases of product development? concept development value engineering system level design testing and refinement
value engineering
This defines the hierarchy of project tasks, subtasks, and work packages.
work breakdown structure
which of the following basic types of process structures is one in which similar equipment or functions are grouped together project work center manufacturing cell assembly line
work center
a project can be subdivided into which of the following? job orders sub-jobs work packages sub-paths
work packages