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MSM 6633 Final, man 4046 final

Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!

Which of the following nonverbal cues could be used to interject a comment? a. Leaning forward b. Clearing the throat c. Making direct eye contact d. All of the above

d. All of the above

Creativity can be defined from the standpoint of all of the following EXCEPT:

Soluions.

In his book, Leading Change (1996), John Kotter encourages leaders to first and foremost _____

Create a sense of urgency

Preemptive strategies to help avoid conflicts include all of the below EXCEPT:

Creating norms that discourage conflict

Organizational creativity under the conditions that:

Creative ideas should be supported, but also critiqued and evaluated

Which of the following is NOT a type of team meeting role?

Critic

Senge (1990) did research on creativity, and he concludes that the creative tension between ____ and ____ serves as a catalyst for innovative problem-solving and planning.

Current reality and ideal state

According to Conger (1998), which of the following is NOT one of the four components of successful persuasion:

being the deviant

Research on group creativity shows that:

highly creative teams are composed of members who are somewhat familiar with each other.

A solution is not credible unless it is _______________________.

implemented.

A group does not exhibit the strengths of a team when _______________

individuals have a hard time functioning together.

From an organizational perspective, creativity:

is necessary to encourage innovation and change.

If you are a member of a subgroup you should always _______________________.

keep your commitments.

The Behavioral approach to leadership has shown that:

leaders often treat individual members very differently which results in varied levels of member performance.

Which of the following is true about cooperative orientation cultures?

Adherents see events as direct results of supernatural forces

Which of the following is NOT an important activity for a meeting facilitator?

Advocate their position so the group understands it.

Which of the following is NOT a reason why diversity is increasing in importance in organizations?

Technology is enhancing differences between individuals.

The Abilene paradox is an example of:

Unhealthy agreement

Relationships are characterized by all of the following except:

Universalism versus relativism

Conflict is most difficult to resolve when it concerns:

Values or beliefs

Which of the following is true with respect to virtual teams and face-to-face teams?

Virtual teams are more diverse.

In the process of building positive relationships among group members, which of the following possibilities may occur?

Voluntary conformity with group norms increases.

Which of the following is NOT characteristic of more cohesive groups?

Weak norms

In Milgram's (1974) study, participants:

Were more obedient to a physically present authority figure

Which of the following is NOT related to team culture?

What members learn in training

What is a practical strategy that a manager can use to work with members who are defensive in response to criticism and feedback?

Facilitate discussion on how project outcomes might be improved.

Primary criteria for evaluating a decision-making approach are:

quality, speed, and acceptance.

In team-oriented organizations, base pay should be based on:

skills and knowledge of employees.

Focusing on teamwork and commitment will optimize:

Individual and collective performance

________ have more positive attitudes toward virtual teams than _________:

Individualists; collectivists.

Axley (1996) uses the following four criteria for evaluating communication methods:

speed, reach, interactivity, and richness.

Successful transnational teams tend to:

spend more time initially developing social relations.

Robert is feeling overwhelmed and believes the team's workload is too much to handle. As Robert's team leader what should you do?

Maintain expectations of success and review the plans to divide the workload.

The goals of Stage four of group development include all of the following EXCEPT:

Maintaining low performance in order to save energy for the long haul.

Taylor was elected president of his pledge class and wants to increase group cohesion. Which of the following strategies will be least effective?

Make a presentation to the pledges on the benefits of Greek life.

Social loafing can be reduced in a group by:

Making the task more challenging

Personal or soft power includes all of following EXCEPT:

Reward power

Which of the following is NOT a function in which an organizational culture encourages high performance?

Rewarding only individual performance.

Which of the following decision-making techniques is best for a group that wants to avoid face-to-face confrontations?

Ringi technique

Which of the following are not important in establishing a team or group culture?

Roles and responsibilities

What was the major finding of the Stanford Prison Experiment?

Roles expectations have a strong influence on role outcomes.

Dan takes his boss out for a round on him after work. At the bar, Dan brings up how hard he has worked the past six months and respectfully asks the boss about the possibility of a promotion. The following scenario is an example of which of the following influence tactics?

Ingratiation

Grounded in _______, one source of conflict arises from a tendency for members of a team to have conceptions of "us" versus "them."

Social identity theory

The reduction of individual contributions when people work in groups rather than alone refers to:

Social loafing

"Collective intelligence" is correlated with:

Social sensitivity, equal communication, and females on a team

Intel is organizing a group to work on a new chip processor that can be put in home appliances to alert consumers of potential problems in the machine. The group spans 18 members from America, Canada, France, Japan, and India, and the project is estimated to cost approximately $30 million dollars for the initial design and testing process alone. The group should adopt what kind of group structure? a. A centralized structure to ensure a clear chain of command and concise communication b. A centralized structure to bridge diverse people and integrate isolated processes c. A decentralized structure to accommodate a more complex task that requires adaptation and innovation d. A decentralized structure to direct discussion and coordinate efforts across diverse people

. A decentralized structure to accommodate a more complex task that requires adaptation and innovation

As the team leader, Tyler tries to make sure that all of his teammates feel appreciated and valued. He likes to keep things friendly, and avoids issues that might create tension on the team. According to Blake and Mouton's Leadership/Managerial Grid, what is Tyler's management style?

1, 9

Research suggests that ________% of training actually transfers to the work environment.

To make a noticeable difference in individual pay, team rewards should be about ____ % of the employee's salary.

What percent minority composition would be most problematic for the minority group?

15%

Self-managing teams have been around since the:

1960s

What size groups have been found to be most effective?

3-6

What is the most effective group size?

4-8

A team that spends more of its time talking about information that members already believe or agree upon is committing:

A confirmation bias

Which of the following would be the most difficult conflict to resolve?

A disagreement over ethical experimentation with animals

How could the difference between a field and domain be most aptly described?

A domain is a realm of expertise while a field is a group of people who define excellence for that realm

Which of the following is true concerning roles?

A given role can change the role carrier's behavior

Which of the following is NOT a component of an acting learning program?

A learning coach provides the team with solutions to the problem.

It's almost the end of the semester and Ariel's team is putting the final touches on its project. Throughout the semester, they have shown a strong sense of team identity by wearing matching team t-shirts to each meeting, recognizing small victories, and giving each member an important role in the group. These are all demonstrations of what?

A strong team culture

Team efficacy has __________ relationship with performance:

A two-way

Which of the following is not a characteristic of a creative person?

Acceptance of Norms

Which trait has NOT been found to be related to leadership?

Aggression

Which of the power styles is forceful, critical, and negative?

Aggressive

Examples of member conflict may include:

All of the above

In Stage Two of Group Development, Counterdependency and Fighting, the group's task at this stage is to __________________.

All of the above

Primal Leadership:

All of the above

Social loafing can be a common problem on teams. Which of the following is a solution for reducing social loafing?

All of the above

The author of the textbook gives a "Top 10" list of hard lessons learned by working in teams. This list includes:

All of the above

Time is running out on a team project and the leader wants to make sure the remaining meetings are efficient and effective. What can she do to increase her chances of success?

All of the above

What are the characteristics of creative people?

All of the above

What is an example of an identity marker?

All of the above

Which of the following is not one of the five characteristics of exemplary leaders, as identified by Kouzes and Posner (2007)?

All of the above

Which of the following nonverbal cues could be used to interject a comment?

All of the above

Who would be considered to have high status in an organization?

All of the above

Which of the following is not a practical way to build trust in a team?

All of the above are practical ways to build trust in a team

Cooperation is more important when tasks are:

Ambiguous, complex, or changing

Virtual teams:

Amplify dysfunction and dilute leadership.

The keys to interpersonal success are which of the following?

Assertiveness, Sociability, Sensitivity.

Which of the following is NOT a necessary condition for a team to succeed?

Assigning tasks based on previous work in teams.

Define fundamental attribution error.

Attribution of people's actions to their personality traits without taking other factors into account.

Toyota was the standard of the auto industry for years because of their shared philosophy of kaizen, which is a philosophy of ____

Continuous improvement

Which of the following statements about cooperation is FALSE?

Cooperative situations reduce the performance of high performers.

Someone who is concerned with both personal success and group success is called a(n):

Cooperator

Publishing the group's goals, and having a standard against which individual performance can be measured, helps to prevent which of the five dysfunctions of a team?

Avoidance of accountability.

A low level of assertiveness combined with a low level of cooperativeness generates what conflict style?

Avoiding

Balancing authority and autonomy

Which of the following is NOT a characteristic of an effective leader?

Be autonomous and not in need os assistance.

By the 1990s, research on teamwork:

Became multi-disciplinary

Why must organizations rely on team creativity?

Because problems they face are too complex for individual solution

Hackman argues which that which of the following group norms are absolutely necessary?

Both a and b

Ancona and Caldwell (1990) present a model of group development based on the:

Changing nature of tasks and how these changes affect internal processes and external relations

All of the following are functions of team reflexivity EXCEPT:

Clarify roles of team members

Al works in a wealth management firm in Boston. He has a really good idea to pitch to his boss. He knows that the boss really values Jeff's input, so if he can get Jeff to support his pitch, there is a good chance the boss will go through with the idea. This is an example of which influence tactic?

Coalition

_________ and ____________ are the main reasons group interaction leads to less creativity than when individuals work alone.

Cognitive interference; social inhibition.

Getting team members to work together for a charity, such as Habitat for Humanity, is which type of team building program?

Cohesion building

Which type of team-building program fosters team spirit and builds interpersonal connections among team members?

Cohesion building

How does the individualism/collectivism dimension of culture affect team work?

Collectivists are easier to organize into teams.

Teams with a task orientation:

Commit to performance standards

As a consultant, you have been assigned to a team that has failed to come together as a single unit. Which of the following could be reasonably recommended to increase team cohesion?

Competition

Which of the following factors would NOT enhance group creativity?

Competition

Which of the following is an environmental factor that does NOT stimulate creativity?

Competition

Which of the following characteristics of members is not related to their trustworthiness?

Competitiveness

Sara's study group has decided to divide a series of business cases and present them to each other to prepare for an upcoming exam. She was not able to make it to the planning meeting and does not have strong opinions about the best way to prepare but told her teammates that she is willing to do whatever they want her to do. Sara's level of commitment is:

Compliant

Which of the approaches to conflict resolution does NOT have the problem of creating winners and losers?

Compromise

Which of the following is NOT a benefit of group conflict?

Conflict can encourage a team to confirm its prior beliefs.

The approach to conflict resolution that involves acting aggressively and trying to win is called:

Confrontation

Harold is the "guy who knows a guy." Whenever the team proposes to bring in a contractor or use outside help, Harold always comes through with a contact. Harold is a:

Connector

Building trust in a team requires all of the following EXCEPT:

Constant changes in team membership

Which of the following is a NOT symptom of an ineffective team?

Constructive handling of conflict

Which of the following does NOT explain why sometimes teams do not select the best solution to a problem?

Decision making is often too rational.

Intergroup competition results in all of the following EXCEPT:

Decreased focus of the group on its task

In order to keep up with contemporary demands, organizations have been ____ layers of management and replacing managers with ____.

Decreasing; teams

A minority in a team can become influential by all of the following EXCEPT:

Demonstrating flexibility and willingness to compromise

For Gersick's model of group development, in what stage of group development would she see the most stability?

Dependency and Inclusion

The work of Kurt Lewin and his followers changed the study of group dynamics by:

Developing an action research approach that demonstrated the value of applied research and theory.

Team success is more than just completing a task successfully because:

Developing team skills for the future is an important part of teamwork.

Martin Davidson (2002) suggests that diversity can yield sizeable rewards, granted that:

Differences are not only seen, but understood and valued

Which of the following is NOT a major reason why people act competitively in teams?

Differences in team size

Which of the following can help someone elevate their status in a group?

Diplomatically resist accepting an inappropriate role assignment or status.

What are the two dimensions by which conflict resolution approaches may be analyzed?

Distribution and integration

Which of the following is true concerning diversity?

Diversity based on gender or race may have little or no impact on team performance

Which of the following is INCORRECT?

Diversity should be linked to task assignments.

Pertaining to the Group Development Observation System, which of the following is not true about teams?

Early groups commonly make use of fight, flight, and counterdependency statements

Which of the following factors does NOT predict leader emergence?

Effectiveness

___________ is the ability to solve emotional problems.

Emotional intelligence

Ellie likes to trade stories about the weekend with her coworkers whenever she goes on lunch break. Ellie is:

Emotive

Which of the following is FALSE about "Flash" teams?

Socialization does not occur in these teams because they change so quickly.

The process of giving employees power and control over their work is called:

Empowerment

Which of the following is NOT a rule for constructive controversy?

Encourage conformity

Which of the following is NOT one of the steps in the rational problem-solving approach?

Encourage group polarization.

Zoe is leading a sales team for a jewelry company. The group has attempted to open more stores in shopping malls, but what few stores they have opened have not been very profitable. Zoe decides to request a larger budget to pursue more space in shopping malls. Zoe is demonstrating:

Escalation of commitment

According to the textbook, which of the following is not one of the practices related to team learning that can help a team approach its potential?

Established and measurable success criteria

BioCorp, a local pharmaceutical company, has been losing market share and needs to create a strategic plan for growth so the CEO convened a team with directors from each department in the company to address this issue. Due to the ambiguity of the assignment, many team members did not understand exactly what was being asked of them. According to the textbook, which important step in the launch of a new group did not happen?

Establishing a vision and purpose

Evaluate the results and analyze the problem.

Asch's (1955) study showed:

Even when group pressure is not direct, people may make bad judgments.

Teams evaluate their ability to succeed by:

Examining their personal resources and ability to work together

Shortly after a team enters a competition, the team:

Experiences an increase in group spirit

David was selected to become a member of a five person team because of his knowledge and experience with three dimensional computer modeling. When he is not present, the group is unable to discuss the technical aspects of their project. Which of the five bases of power does David hold?

Expert Power

Explain why she chose the individual members of the team.

Someone categorized as domineering, friendly, and oversensitive by interpersonal complex theory would be most closely classified with what social style?

Expressive

Amabile's (1985, 1990) poem experiment found that:

Extrinsic prompts have a negative effect on creativity

According to the social facilitation effect, a person will run ____ when ______.

Faster; other people are around

Sally attempts to delegate work to Travis for a group project in their class on organizational theory, but Travis says, "I am coming off a really hard week, and if someone else can do it, then I need some time off." Travis has just made a:

Flight Statement

Which of the following is true concerning forced-choice questions and leading questions?

Force-choice questions effectively limit options to help a respondent make a choice while leading questions are often accusatory and inflammatory.

According to Tuckman's stages of group development, the beginning stage of a group is known as ________ and the ending stage is ________.

Forming and adjourning

What is the correct order of Tuckman's stages of group development?

Forming, Storming, Norming, Performing, Adjourning

Which of the following is the correct order of Tuckman's stages of group development?

Forming, storming, norming, performing, adjourning

Common mistakes of interpretation, such as personalization and catastrophizing, are all linked to:

Fundamental Attribution Error

Which statement is true regarding diversity?

Gender diversity works best when female executives are present in the organization.

Teams are typically better than the sum of individual efforts for tasks that:

Generate a solution representative of the team's product

Most of the literature on virtual teams suggests:

Getting the team together face-to-face at the start of the project

Which type of team-building program is designed to clarify the purpose of the team?

Goal-setting

The most important factor for developing group cohesion is:

Good communication

Which of the following is NOT a positive organizational outcome of effective work teams?

Greater autonomy

Which of the following terms was created by the psychologist Kurt Lewin?

Group dynamics

What is the most promising type of intervention?

Group goal setting.

What is the most important factor that determines whether a group will have high group efficacy for a given task?

Group members must feel they have what it takes to succeed in the task.

Which of these is a characteristic of a group that is disintegrating?

Group members stop attending meetings or participating in group-related activities.

Which of the following statements about the stages of group development is FALSE?

Groups go through a storming or conflict stage after they have completed most of their work.

The major conclusion from the Asch studies was:

Groups have a significant influence over individual members.

When a team member acts assertively, ____________.

He/she will take a problem-solving approach to issues.

Research on work teams shows that clear project goals:

Help improve team performance and internal team processes

Team norms are valuable because they:

Help to define what is appropriate behavior by team members

The use of an outside mediator to intervene in conflict resolution:

Helps control communications to ensure courtesy and respectful expression of views

Which of the following is NOT a way for technology to support teamwork?

Helps teams resolve conflicts

Stephanie's team is frustrated by the grade that they received on their project. As they discuss this afterward, a frustrated team member exclaims, "I don't see how Aaron's project did better than ours. Our project was clearly better than his. Honestly, I thought we had the best project. I think the graders just got sucked into Aaron's flashy presentation." This statement is an example of:

Ingroup/Outgroup bias

James has an overly optimistic view of his own fraternity and is very critical and demeaning toward other fraternities. What is he most likely experiencing?

Ingroup/outgroup bias

______________ occur(s) when individual team members have unspoken goals that conflict with the team goals.

Hidden agendas

The conflict between individual and group goals can lead to:

Hidden agendas that disrupt the group's performance

According to Malcolm Gladwell, people gain status by:

High degree of likeability

Which of the following is NOT a major dimension of international culture?

High symbol orientation—low symbol orientation.

What do groups need that is accurate and frequent about their performance so they can learn to help themselves?

Honest and frequent feedback.

Kouzes and Posner (2007) concluded from survey on leadership that the most admired trait of a leader is:

Honesty

An important distinction to make for team learning is that:

Identifying mistakes is different from placing blame

Maria and her team created a GANTT chart so that each member had clear tasks and responsibilities. Which strategy of improving team performance is her team utilizing?

Improving project coordination

McGrath's model of how project groups operate over time proposes four types of functions:

Inception, problem solving, conflict resolution, execution

What factor enhances team empowerment?

Including managers in creating the programs

Which of the following is NOT a way to encourage cooperation within a group?

Increase competition against other groups

Which of the following is NOT a problem that diversity causes for a team?

Increased stress within the team

Jesse is the new hire at a consulting company in Boston. She was hired straight out of college, and is unsure of exactly what the environment of the firm is like. She has previous internships under her belt, but being in a full-time salary position just feels different. She uses her breaks to observe group interactions and ask employees about the do's and don'ts of the workplace. She is discovering group norms through:

Initial group patterns

In the study conducted by Falbe and Yukl (1992), managers found which influence tactic to be most successful?

Inspirational Appeal

Which of the following characteristics is NOT evident on high performance teams?

Interpersonal attraction among members is low.

Groups often experience conflict. About 40% of the time, it stems from:

Interpersonal problems

Which type of training leads to shared mental models for the team?

Interpositional training

At Google, employees are often given a large portion of the day to work independently on any projects that they choose. What character trait is Google trying to encourage in its employees?

Intrinsic Motivation

Which of the following is not an example of Barsade's four emotional states?

Irritable Frustration

A good brainstorming session:

Is initially measured by the quantity of ideas and not the quality.

Which of the following is NOT a problem with group conflict?

It can hamper creativity.

What is the optimum balance between task and social behaviors?

It depends on the characteristics of the task and group.

Social Identity Theory has two major components. First, it explains how we categorize various groups of people. What is the second major component of the theory?

It explains how we become integrated into specific groups.

Which of the following is NOT a characteristic of an effective problem-solving team?

It manages only task, not relational, aspects of problem solving.

Which of the following is NOT a reason competition within a team often hurts performance?

It strengthens team cohesion.

Distributing minutes of a meeting helps:

Keep members accountable for assigned tasks

Which of the following is not a benefit of a virtual team?

Lack of departmental competition breeds trust

Which of the following is NOT a problem or bias with team evaluations?

Lack of time

Which of the following is not one of the five practices of exemplary leaders?

Lead a game of "Heads Up"

Kelsey has just been promoted to Senior Manager of Marketing for the Atlanta branch of a successful retail company. Her newly acquired position could be best described as:

Legitimate Power

Which of the following is TRUE regarding gender and communication in groups?

Masculine and feminine styles are used by both sexes.

Which of the following is not a practice of exemplary leadership according to Kouzes and Posner?

Maximize efficiency

Which of the following is not a threat for effective collaboration?

Meeting Space

Which of the following is NOT included in a team's culture?

Member attitudes

Which of the following is NOT a characteristic of problem-solving teams?

Members all know each other well beforehand

Which of the following aspects of team climate is related to participative safety?

Members feel free to participate in group discussions and decisions.

The lack of conflict in a team can be a sign of a problem because:

Members may be agreeing with each other just to avoid conflict.

Groups are defined by all of the following characteristics except:

Members of the group are dependent on one another to achieve individual goals.

Which of these is NOT a characteristic of concerns for safety and inclusion?

Members want to impress the leader.

In an airline flight crew, an understanding of the different roles of crew members refers to its:

Mental model

Which of the following statements is true concerning creative influence?

Mentor figures are especially important in adolescence and young adulthood, but colleagues are the primary influencers in adulthood.

Which social influence has the most impact on an individual's creativity during adolescence and young adulthood?

Mentors

Task conflict is:

More valuable during the planning stages

One of the important lessons from the study of group development is:

Most of the productive work occurs at the end of a project.

The historical approach to job design that shows the value of using teams in most modern organizations is called:

Sociotechnical systems theory

Which of the following tasks is NOT suited for virtual teams?

Negotiation

Which of the following is NOT a criterion for effective teams?

No conflict about task issues

All of the following fluctuate across cultures, except:

None of the above

What of the following is not an example of team culture?

None of the above

Which of the following is not one of the seven steps in Pfeffer's (1992) model for applying power dynamics?

None of the above

Which of the following is true regarding diversity?

None of the above

What are the two main reasons for the effects of social influence?

Normative and informational influence

Group norms such as the way meetings are run, how people perform their task roles, and how members communicate with each other are refined during the __________ stage of development.

Norming

Mackenzie's team is meeting after a pretty bad fight between two team members. Since then, the two team members have apologized to one another, made amends, and a few compromises have been made to adjust the team structure and reorient the team in the direction of team goals. Mackenzie's team is in the :

Norming

Ground rules that define appropriate and inappropriate behavior in a team are called:

Norms

What factor has encouraged the trend of empowerment?

Organizational downsizing

Alice just finished her first day on the job, and Cindy, the woman in the cubicle next to her says, "Some of us are going to try a new Thai place on Main street if you want to come!" Cindy's statement is an example of a:

Pairing statement

Generally speaking, what is the most significant social influence on the development of creativity?

Parents

Which of the following is NOT one of the four communication styles discussed in the text?

Passive-Assertive.

Csikszentmihalyi (1988; 1990) posits that creativity can be understood within three subsystems:

Person, domain, field

Which of the following types of diversity is NOT a surface-level factor?

Personality

Will is a high school guy who finally got the courage to ask his crush, Christine, out on a date. The night went really well, and Will felt like he was on top of the world. But when Monday came, Christine did not sit by him at lunch. Will thought, "What did I do? Did she not like the restaurant we went to?" Will has just demonstrated:

Personalization

Which of the following is not an Identity Marker as stated by Polzer (2003)?

Physical gestures

Dan and his team are creating a marketing campaign for a student organization. Some of the members are working on a video while others are designing a brochure. A third group is creating a social media webpage. All three groups work independently but have the same deadline to complete their work. What type of interdependence is taking place on this team?

Pooled

Which of the following is an unhealthy source of conflict?

Poorly run team meetings

Which of the following does NOT reduce the need for a leader?

Preference of members to be led

Which of the following is NOT a key progression in effective problem solving?

Problem generation.

Taking the time to pause for a brief progress evaluation during the course of a group meeting is known as:

Process check.

Which of the following statements is FALSE regarding team problem solving?

Process should include social, emotional, and political factors.

The DAPEE model includes all of the following except:

Propose the solution or strategy

Which of the following is not a means of making meetings more effective, as identified by Whetton and Cameron (2007)?

Providing incentives for meeting participation and performance

_________ refers to an environment in which people feel free to express their thoughts and feelings.

Psychological safety

Studies on teamwork originated in the field of:

Psychology

What are parallel teams of production workers and supervisors who meet to analyze problems and develop solutions to quality problems in the manufacturing process?

Quality Circles

Cherniss and Goleman (2001) conclude that the most effective team members are the ones who:

Regularly recognize and regulate emotions in themselves and others

Which of the following component of emotional intelligence refers to the ability to respond to others' emotions with respect and concern?

Relationship management

Which of the following is NOT a stage of group development?

Resolution

Which of the following is a factor that hurts team problem solving?

Rushing to implementing solutions

John is enthusiastic, optimistic, and well-liked by everyone on his team, making him one of the most influential members. According to Malcom Gladwell, author of The Tipping Point, John derives his credibility from being a:

Salesperson

Which of the following is NOT a guideline to effectively running the virtual meeting?

Script the meeting more loosely than a face-to-face meeting.

Identity markers are primarily driven by the motive for____

Self-enhancement

Principled negotiation involves:

Separating people from the problem

Sequential interdependence

Which of the following is NOT advice for leading virtual teams?

Set regular, synchronous meetings

Fear of being challenged for speaking up will most likely lead to:

Shared information bias

Commitment in teams begins with:

Shared vision

Successful teams contain members who have all of the following characteristics except:

Similar social and education backgrounds to support good communication

Which technology provides voice, video, screen sharing, instant messaging, and direct file transfers?

Skype

Zach was a group leader in a project last semester, and it was very time consuming and taxing on him. This semester he has yet another group project to do. He notices that Nicole is on his team. She was also in his class last semester and he remembers her as very proactive and hard-working. He determines that he will "sit this one out" and delegate most of his work to Nicole. Zach is demonstrating:

Social Loafing

Triplett's finding that the presence of other people increases performance is called:

Social facilitation

Hawthorne discovered that:

Social factors have an important impact on performance.

Team warm-ups are also referred to as:

Social icebreakers

Which of the following would be classified as a team?

Staff administrators whop meet every other week.

At what stage of group development might you find yourself when a leader asks a question yet no one responds?

Stage 1

Which of the following is NOT part of the structure for negotiation of conflict?

Stop the negotiation when there is not a clear solution.

Diane's team is starting to experience tension and conflict and the members are starting to question her leadership. The team is most likely in which stage of group development?

Storming

Work groups will define a group structure around a specific:

Strategy

Which of the following is NOT a perceptual bias that results in misperception of others?

Stratification

Which of the following intervening variables is NOT part of the multiple linkage model of leadership?

Stress of the situation

Which of the following is NOT a moderating variable that impacts how diversity will affect teamwork?

Stressfulness of work

Ingroup/outgroup bias is a possible consequence of:

Strong team culture

Organizations sometimes encounter problems when trying to empower teams because:

Supervisors and middle managers resist empowerment programs.

Conscientious team members are good to have because they are:

Task and goal-focused

The main criteria used to measure team success are:

Task completion, social relations, and individual benefit.

Which of the following is TRUE about conflict in work teams?

Task conflict regarding how to perform nonroutine tasks has a positive effect on performance.

As the team leader, Janice used meeting agendas and made sure each member knew what was expected of them. In addition, she created a list of all the major tasks for the project and assigned roles to each of her team members. What aspect of creating an ideal team climate best describes Janice's actions?

Task orientation

All of the below are characteristics of successful work teams except:

Tasks that are easy and require little interdependence

Which of the following organizational actions would LEAST likely help enhance the positive effects of diversity on teams?

Teaching about cultural differences

Team Assessments, Task Assessment, and Interpersonal Assessments

The positive psychology perspective on teams focuses upon:

Team member well-being

The transactional model of communication suggests that:

Team members send and receive messages.

_______ is/are a valuable and popular way of rewarding parallel teams, where participation is not a full-time, permanent activity.

Team recognition rewards

Which of the following is NOT a type of team-building program?

Team therapy

Which of the following does NOT affect whether a team identifies a problem?

Team's motivation to succeed

Which of the following does NOT enhance a team's psychological safety?

Teams emphasize status differences among members.

What is a key difference between the FOCUS and DAPEE models of project management?

The DAPEE model is primarily a consulting model, while the FOCUS model is used by organizations to define problems and propose solutions

Which of the following is FALSE about what team building means?

The best definition values social relations over performance.

Normative decision making is based on the assumption that:

The best type of decision making depends on the nature of the problem.

Competition is useful for teams when:

The competition is with teams from other organizations.

Kipnis (1976) documents a cycle of power that shows:

The corrupting nature of power

Which of the following is NOT a benefit of using a group to make a decision?

The decision process is more efficient because of increased resources.

Which of the following is FALSE about virtual teams?

The impact of technology on teams does not depend on individual member differences.

According to the punctuated equilibrium model, teams should focus on task strategy at:

The midpoint crisis

In Gersick's model of group development, after the first meeting teams remain fairly stable until:

The midpoint of the project

"Equifinality" refers to:

The multiple ways for the team to successfully operate

Sherif's (1966) classic study of boys at summer camp showed:

The negative effects of competition

According to the text, which of the following is not one of the threats to effective collaboration? a. Age of the members b. Size of the team c. Amount of diversity d. Education level

a. Age of the members

Which of the following is NOT a norm of high performance teams?

The team expects to complete work quickly and efficiently.

Which of the following is TRUE about task and relationship conflict?

The two are often related.

Which of the following is true concerning creative people?

Their creativity is often limited to one domain

Teams in organizations are considered a fad because:

Their implementation is one of the most common organizational changes in the last two decades.

Whereas group development theories are focused on _______ groups, an alternative view based on characteristics of projects rather than on development of group processes is based on research on ______.

Therapy; work teams

Which of the following statements about team-oriented performance evaluation systems is FALSE?

They create less conflict than individual-based evaluation systems.

Which of the following statements is FALSE regarding the use of cross-functional teams by organizations?

They discourage learning because members are specialized.

Self-managing teams are different from traditional work groups because:

They make greater use of consensus or democratic decision making.

Which of the following is NOT a level of conflict?

Thoughts or ideas.

Which of the following is not one of the three essential conditions for team success as presented in the text?

Time management

According to the textbook, which of the following is not a way teams are used by organizations?

To discipline employees.

An awareness of the knowledge, skills, and abilities of individual team members refers to the group's:

Transactive memory

___________ teams are composed of individuals from different cultures working on activities that span national borders.

Transnational

According to Lencioni, which team dysfunction is the most important? In other words, if teams don't have _______, they will not be able to perform at the highest levels.

Trust

When team members are willing to rely upon each other, they have established:

Trust

Team design begins with:

Understanding a problem

Which of these is a characteristic of a group that is stagnating?

When the group fails to grow and mature.

Which of the following should organizations NOT consider when planning on team building?

Whether team building is still a fad

Forging a business relationship in Guatemala would likely entail:

a dinner that establishes social relations.

When comparing individual versus team rewards, it is important to note that:

a mixture of team and individual rewards encourages better performance than either type alone.

A work group becomes a team when _____________.

a shared goal has been established.

The ideal group size is approximately _____ members. a. 4-8 b. 5-10 c. 6-12 d. Impossible to determine an ideal size

a. 4-8

Which of the following is true concerning roles? a. A given role can change the role carrier's behavior b. Roles are formally given and defined c. Roles are primarily task-oriented d. Roles are focused on group success

a. A given role can change the role carrier's behavior

During the execution phase of a project, individuals will typically include what information in a status meeting? a. Any problems or obstacles encountered b. Reevaluation of the problem-solution relationship c. Observe group cohesion to improve performance d. All of the above

a. Any problems or obstacles encountered

A practical application of understanding differences in team members is: a. Ask members for their life experiences b. Reduce excessive carefulness in communication c. Hold times of reflection to think on the benefits and drawbacks of team diversity d. Noting points of conflict between members

a. Ask members for their life experiences

Your team is meeting for the first time to discuss a group presentation for your philosophy class. Jeremy is frustrated because Lawrence has not gotten him the numbers he needs to complete his work for the week. Lawrence, on the other hand, is upset because he has had significantly more work than everyone else, and although many other tasks on dependent on his completion of his part, he wishes that the rest of the team was more willing to take on some of the work. As team leader, what style of conflict management is best to approach this situation? a. Collaboration b. Experimentation c. Compromise d. Accomodating

a. Collaboration

Teams with a task orientation: a. Commit to performance standards b. Have higher forms of education c. Have difficulty resolving conflict d. All of the above

a. Commit to performance standards

Which of the following is one of the five specific areas associated with participation in groups, as defined by Stevens and Campion (1999)? a. Communication b. Emotional Intelligence c. Intrinsic Motivation d. Interpersonal Skills

a. Communication

The natural course of a conflict can be described as moving from: a. Confrontation?escalation?resolution b. Instigation?escalation?improvement c. Instigation?development?improvement d. Initiation?confrontation?resolution

a. Confrontation?escalation?resolution

Organizational creativity under the conditions that: a. Creative ideas should be supported, but also critiqued and evaluated b. Rewards should be avoided so as not to threaten intrinsic motivation c. Risk Taking should be encouraged by middle management with a more stable structure in upper level management d. Communication is limited only to the those involved in the creative process reduce conventional influences from the rest of the organization

a. Creative ideas should be supported, but also critiqued and evaluated

For Gersick's model of group development, in what stage of group development would she see the most stability? a. Dependency and Inclusion b. Norming c. Trust and Structure d. All of the Above

a. Dependency and Inclusion

Which of the following is not a benefit of having a deviant? a. Deviants create conflict early, which accelerates team maturity and cohesion b. Deviants foster creativity and innovation by forcing multiple perspectives c. Deviants are the strongest opposition to Groupthink d. All of the above are benefits of having a deviant

a. Deviants create conflict early, which accelerates team maturity and cohesion

Which of the following social influences is best known for having both a positive and negative influence on creative development? a. Education b. Peers c. Family d. Both a and c

a. Education

Zoe is leading a sales team for a jewelry company. The group has attempted to open more stores in shopping malls, but what little stores they have opened have not been very profitable. Zoe decides to request a larger budget to pursue more space in shopping malls. Zoe is demonstrating: a. Escalation of commitment b. Overconfidence c. Confirmation bias d. Ingroup/outgroup bias

a. Escalation of commitment

According to the textbook, which of the following is not one of the practices related to team learning that can help a team approach its potential? a. Established and measurable success criteria b. Timely Identification of Mistakes c. Effective and Ongoing Analysis d. Deliberate Experimentation

a. Established and measurable success criteria

Tina and her team are implementing a solution to create more sanitary conditions in a rural hospital. They are in the middle of a two-pronged solution of implementing a more efficient means of disposing biological waste and creating a better delivery system to get the hospital more disinfectant supplies. The team has taken time to check the progress of their waste disposal program before moving on to their delivery system. What stage of the DAPEE model is Tina's team in? a. Execute the plan b. Evaluate the outcome c. Equalize the outcomes d. Emphasize successes

a. Execute the plan

Every team needs advice from the outside on key points in the progress of a group. According to Hackman, this team needs: a. Expert coaching b. Effective leadership c. Clear and concise chain of command d. None of the above

a. Expert coaching

Which statement is true regarding diversity? a. Gender diversity works best when female executives are present in the organization b. Homogeneous groups are more susceptible to groupthink c. Minorities feel more easily accepted in diverse teams d. Functionally diverse are more fiscally efficient than functionally homogeneous teams

a. Gender diversity works best when female executives are present in the organization

Which of the following is not one of the group processes that reduces the effectiveness of brainstorming? a. Negative norming b. Social loafing c. Evaluation apprehension d. Production blocking

a. Negative norming

Peter is working for a publishing company that works mainly on children's books. His team is working on a storyboard for a new book. One member suggests that it would be a good idea to introduce a children's book on sexual education for the second grade level. Before Peter can say anything, one member excitedly starts to draft a story while two others offer to work on character development, and a final member begins work on the cover art. This scenario is an example of: a. Group polarization b. Shared information bias c. Confirmation bias d. Escalation of commitment

a. Group polarization

The major conclusion from the Asch studies was: a. Groups have a significant influence over individual members b. Individuals of high status tend to speak more in group meetings c. A strong minority has the power to overturn a weak majority opinion d. Arbitrarily defined roles have a significant impact on behavioral outcome

a. Groups have a significant influence over individual members

a. Initial group patterns

Which of the following is a useful and practical strategy for a leader to use in a group's first meeting? a. Introduce members instead of allowing members to introduce themselves, so that individual members will not attempt to promote themselves to the team b. Recognize and discuss implicit norms c. Prepare a statement to convey a shared vision d. Have each member sign an agreement of commitment to the group's goals and members

a. Introduce members instead of allowing members to introduce themselves, so that individual members will not attempt to promote themselves to the team

Social Identity Theory has two major components. First, it explains how we categorize various groups of people. What is the second major component of the theory? a. It explains how we become integrated into specific groups. b. It explains why we experience dissonance in various groups. c. It explains how we develop interpersonal skills by observing other. d. It explains why some people choose not to affiliate with various groups.

a. It explains how we become integrated into specific groups.

Goldman and his associates believe that leadership can be developed by: a. Knowing strengths and weaknesses b. Promoting from within c. Rewarding desired outcomes d. Committing to being a resonant leader

a. Knowing strengths and weaknesses

Kelsey decides to use her Spring Break to help build houses in Southern Missouri. Unfortunately, she is the only one on her team that knows how to use a hammer. Kelsey could best be described as: a. Maven b. Connector c. Salesperson d. Teacher

a. Maven

Which of the following aspects of team climate is related to participative safety? a. Members feel free to participate in group discussions and decisions. b. Team members are not afraid of being fired from the group. c. The room that the team meets is locked and secure. d. The leader shares power with the team.

a. Members feel free to participate in group discussions and decisions.

While growing up there are many external factors that influence the creative potential of an individual. During the adolescent and young years there is one specific factor that plays a key role in nurturing the development of creativity. This force fosters creativity through providing knowledge, resources, and encouragement to an individual. What is this force? a. Mentoring b. The internet c. A social group d. Siblings

a. Mentoring

a. Norming

Generally speaking, what is the most significant social influence on the development of creativity? a. Parents b. Mentors c. Peers d. Education

a. Parents

Which of the following is not an Identity Marker as stated by Polzer (2003)? a. Physical gestures b. Physical appearance c. Body posture d. Demeanor

a. Physical gestures

Steve is working for a start-up company in Silicon Valley. Steve is intent on shared commitment and collaboration being a priority in his teams. What suggestion would be not be helpful for Steve's goal of reducing social loafing? a. Progress reports b. Reward team members c. Increase visibility of individual contributions d. Increase personal responsibility

a. Progress reports

Which of the following is not a means of making meetings more effective, as identified by Whetton and Cameron (2007)? a. Providing incentives for meeting participation and performance b. Keeping attendance c. Having an explicit purpose to the meeting d. Begin the meeting with introductions to create a comfortable setting and encourage participation

a. Providing incentives for meeting participation and performance

Commitment in teams begins with: a. Shared vision b. Interdependence c. Common purpose d. Self-awareness

a. Shared vision

Diane's team is starting to experience tension and conflict and the members are starting question her leadership. The team is most likely in which stage of group development? a. Storming b. Norming c. Conforming d. Performing

a. Storming

What is a key difference between the FOCUS and DAPEE models of project management? a. The DAPEE model is primarily a consulting model, while the FOCUS model is used by organizations to define problems and propose solutions b. FOCUS does not explicitly mention debriefing the solution or strategy employed c. The FOCUS model does not explicitly mention assembling a team as a part of its process d. The DAPEE model offers a more systematic approach to solving an explicit problem while the FOCUS model benefits a team whose problem is much more difficult to define

a. The DAPEE model is primarily a consulting model, while the FOCUS model is used by organizations to define problems and propose solutions

John was tasked with putting together a team for the launch of a new innovative product. He knew that having a diverse teem might help increase team effectiveness so he assembled a team of six members with very different skill sets and from different departments in the company. The team performed poorly, however, and the launch was delayed. Throughout the project, members would individually complain to John about the makeup of the team. What is the most likely reason the team was unsuccessful? a. The diversity of the team wasn't valued by its members b. They lacked different points of view c. The task was too simple so members got in each other's ways d. There was not enough functional diversity

a. The diversity of the team wasn't valued by its members

When team members are willing to rely upon each other, they have established: a. Trust b. Group identity c. Team coordination d. Task integration

a. Trust

According to Wheelan model of group development, which stage could be most closely associated with the forming stage of Tuckman's group development stage theory? a. Trust and Structure b. Counterdependency and Fight c. Dependency and Inclusion d. Work and Productivity

a. Trust and Structure

Creativity is defined as:

all of the above are true.

The impact of diversity on groups is caused by:

all of the above are true.

Compared to Japanese companies, decisions made by U.S. companies:

are quicker.

The secondary effects of a technology:

are the unanticipated social effects.

Which of the following is not a characteristic of a creative person? a. Tolerance for Ambiguity b. Acceptance of Norms c. Willingness to Take Risks d. Discovery Orientation

b. Acceptance of Norms

In which career would convergent thought be used more commonly than divergent thought? a. Sales b. Accounting c. Consulting d. Architecture

b. Accounting

As a consultant, you have been assigned to a team that has failed to come together as a single unit. Which of the following could be reasonably recommended to increase team cohesion? a. Early Conflict b. Competition c. New leadership d. Reestablishment of group culture and norms

b. Competition

Sara's study group has decided to divide up business cases and present them to each other to prepare for an upcoming exam. She wasn't able to make it to the planning meeting and doesn't have strong opinions about the best way to prepare but told her teammates that she is willing to do whatever they want her to do. Sara's level of commitment is: a. Committed b. Compliant c. Resistant d. Disengaged

b. Compliant

Identity markers are primarily driven by the motive for____ a. Power b. Self-enhancement c. Relationships d. Self-esteem

b. Self-enhancement

Harold is the "guy that knows a guy." Whenever the team proposes to bring in a contractor or use outside help, Harold always comes through with a contact. Harold is a: a. Maven b. Connector c. Salesperson d. Networker

b. Connector

Gary asks Macy how her weekend was. Macy responds by saying, "Fine. I was able to rest adequately and now I am prepared for another productive week." Macy has just made a: a. Counterdependency statement b. Counterpairing statement c. Flight statement d. Robotic statement

b. Counterpairing statement

Project management models aim to do all of the following, except: a. Systematic and effective work toward sustainable solutions b. Define mission and purpose to inspire a shared vision c. Devise comprehensive plans to achieve goals d. Mobilize teams and coordinate the work of members

b. Define mission and purpose to inspire a shared vision

What is the most common, ongoing challenge for leaders? a. Developing clear goals b. Developing and sustaining high motivation c. Fostering creativity and innovation d. Minimizing confusion and coordination problems

b. Developing and sustaining high motivation

A professional NBA basketball has just retired from the game and decides to start a sports bar. The basketball player's status as a former NBA star is an example of a: a. Specific status characteristic b. Diffuse status characteristic c. Mismatch characteristic d. Both b and c

b. Diffuse status characteristic

b. Establishing a vision and purpose

Joan assembled a team of diverse individuals in order to create a marketing campaign. She understood the value of diversity and assumed they would work well together. At the first meeting, they jumped right into business and immediately started talking strategy. The campaign turned out to be a failure because little would get done during these meetings. What should Joan have done at the first meeting to maximize the opportunity for success? a. Explain why she was the leader of the team b. Explain why she chose the individual members of the team c. Explain that the more diversity the team has, the better it will be d. Create a more task focused environment

b. Explain why she chose the individual members of the team

Someone categorized as domineering, friendly, and oversensitive by interpersonal complex theory would be most closely classified with what social style? a. Analytic b. Expressive c. Driver d. Amiable

b. Expressive

What is a practical strategy that a manager can use to work with members who are defensive in response to criticism and feedback? a. Give defensive team members positions of leadership to both trust them with responsibility and in turn expect them to take responsibility b. Facilitate discussion on how project outcomes might be improved c. Appoint a team member as an accountability leader d. Any of these strategies would be appropriate

b. Facilitate discussion on how project outcomes might be improved

Chris is a member of a five person group working to develop new products for a pharmaceutical company. Although his group is comprised of highly capable professionals from various divisions of the company, his group has not been productive. During their meetings, Chris has begun to notice that two members are reluctant to share their ideas and critique others. According to the Five Dysfunctions of a Team, which characteristics do they exhibit? a. Absence of Trust & Lack of Commitment b. Fear of Conflict & Absence of Trust c. Lack of Commitment & Inattentive to Results d. Avoidance of Accountability & Absence of Trust

b. Fear of Conflict & Absence of Trust

Researchers who study teams have identified two important trends that are radically changing the way people participate in teams. They are: a. Facebook and education b. Globalization and technology c. Technology and education d. Diversity and globalization

b. Globalization and technology

What is the most important factor that determines whether a group will have high group efficacy for a given task? a. The leader must feel the group is capable of success. b. Group members must feel they have what it takes to succeed in the task. c. Group members must be generally optimistic. d. Members must form interpersonal bonds outside of the task group.

b. Group members must feel they have what it takes to succeed in the task.

Which is not one of the characteristics of ideal team members? a. Task related competency b. Highly educated c. Self-motivated and hard working d. Strong interpersonal skills

b. Highly educated

Kouzes and Posner (2007) concluded from survey on leadership that the most admired trait of a leader is: a. Forward-Looking b. Honesty c. Competency d. Inspiration

b. Honesty

An important distinction to make for team learning is that: a. Good teams learn from their mistakes while bad teams do not b. Identifying mistakes is different from placing blame c. Performance hinges on "failing forward" d. Interpersonal problems are just important as task-process problems

b. Identifying mistakes is different from placing blame

Maria and her team created a Gantt chart so that each member had clear tasks and responsibilities. Which strategy of improving team performance is her team utilizing? a. Improving brainstorming b. Improving project coordination c. Team training d. Reducing social loafing

b. Improving project coordination

b. Ingratiation

James has an overly optimistic view of his own fraternity and is very critical and demeaning towards other fraternities. What is he most likely experiencing? a. Dismissive attribution b. Ingroup/outgroup bias c. Misallocation attributes d. Ego-centric tendencies

b. Ingroup/outgroup bias

At Google, employees are often given a large portion of the day to work independently on any projects that they choose. What character trait is Google trying to encourage in its employees? a. Knowledge/Intelligence b. Intrinsic Motivation c. Comfort with Ambiguity d. Willingness to take risks

b. Intrinsic Motivation

Dominic sees Harry walking out of their boss' office with a dejected face. He brings Harry over to his desk to talk. As Harry begins, to talk what can Dominic do to best show Harry that he is listening? a. Sit back in his chair to create a relaxed environment b. Maintain eye contact with Harry to demonstrate attentiveness c. Fill silence to keep Harry talking d. Both a and b

b. Maintain eye contact with Harry to demonstrate attentiveness

It is important for managers to balance managerial authority and team member autonomy. Which of the following is true about a typical team? a. Team members question most of the decisions made by managers. b. Mangers have the latitude to make some decisions without consulting the team. c. Managers don't make any decision without consulting the team. d. Managers make all of the decisions for the team.

b. Mangers have the latitude to make some decisions without consulting the team.

Which of the following is not a practice of exemplary leadership according to Kouzes and Posner? a. Model the way b. Maximize efficiency c. Challenge the process d. Encourage the heart

b. Maximize efficiency

Collaboration can be improved by all of the following except: a. Creating teams out of members that have worked together before b. Organizing a team retreat during the first few weeks of group development c. Leaders who model collaborative behaviors and attitudes d. Rewarding and coaching collaboration

b. Organizing a team retreat during the first few weeks of group development

Which of the following is always unhealthy for a team? a. Emotional contagion b. Passive leadership c. conflict d. None of the above

b. Passive leadership

b. Pooled

The DAPEE model includes all of the following except: a. Execute the plan b. Propose the solution or strategy c. Analyze the problem or task d. Evaluate the outcome

b. Propose the solution or strategy

Eleanor's team is in a brainstorming session, and team members are just shouting out ideas. The team leader is shouting out ideas as well, and Eleanor is frustrated by the chaos. What should she do? a. Nothing. Shouting ideas is an acceptable method of brainstorming b. Request that the team consider another brainstorming method c. Talk to her team leader after the meeting and respectfully voice a more appropriate brainstorming method d. Transfer to another team that is more compatible with her personality type

b. Request that the team consider another brainstorming method

b. Salesperson

Principled negotiation involves: a. Incorporating subjective opinions b. Separating people from the problem c. Focusing on positions, not interests d. a and c

b. Separating people from the problem

b. Social Loafing

Differences between members are most apparent in the ______ stage of team development. a. Forming b. Storming c. Norming d. Performing

b. Storming

b. Task orientation

Teams that are committed to the effective use of meeting time are demonstrating which of the characteristics of an ideal team climate? a. Open communication b. Task orientation c. Shared vision d. Support for innovation

b. Task orientation

In Gersick's model of group development, after the first meeting teams remain fairly stable until: a. The third meeting b. The midpoint of the project c. The end of the project d. None of the above

b. The midpoint of the project

Which of the following is not one of the conditions needed for diversity to be successful? a. Diversity is valued in the organization b. The task is relatively simple and doesn't require much communication among members c. The influence of minority members is enhanced d. Creativity is needed because of the complexity of the task

b. The task is relatively simple and doesn't require much communication among members

Which of the following is not one of the three essential conditions for team success as presented in the text? a. Trust b. Time management c. Group identity d. Group efficacy

b. Time management

According to Lencioni, which team dysfunction is the most important? In other words, if teams don't have _______, they will not be able to perform at the highest levels. a. Commitment b. Trust c. Goals d. Communication

b. Trust

Relationships are characterized by all of the following except: a. Individualism versus collectivism b. Universalism versus relativism c. Specific versus diffuse d. Achievement versus ascription

b. Universalism versus relativism

Which of the following is true with respect to virtual teams and face-to-face teams? a. Trust is more easily gained in virtual teams b. Virtual teams are more diverse c. Face to face teams have more difficulty developing shared vision d. Face-to-face teams are not as efficient

b. Virtual teams are more diverse

An example of a question associated with a force field analysis includes: a. What is our goal? b. What will help us reach the goal? c. What personnel will equip us to accomplish our goals? d. All of the above

b. What will help us reach the goal?

After taking this class, you know that the most effective leaders: a. discourage deviant opinions b. encourage deviant opinions c. play the role of the designated deviant d. When did we learn about deviants this semester?

b. encourage deviant opinions

The overall goal of group development is to create an organized unit capable of working effectively and productively to achieve specific ends. The first step to achieving that goal is to create a sense of _______________________.

belonging

Organizational subcultures are created:

by mergers and acquisitions.

c. 1, 9

Which of the following would be the most difficult conflict to resolve? a. A disagreement over a financial calculation b. A conflict over setting a deadline c. A disagreement over ethical experimentation with animals d. A conflict over the importance of a marketing campaign

c. A disagreement over ethical experimentation with animals

How could the difference between a field and domain be most aptly described? a. A field is a realm of expertise while a domain is a group of people who define excellence for that realm b. A domain is the environment in which a creative person acts and is acted upon, while a field is a realm of expertise c. A domain is a realm of expertise while a field is a group of people who define excellence for that realm d. Field and domain are synonymous with regards to creativity

c. A domain is a realm of expertise while a field is a group of people who define excellence for that realm

c. A strong team culture

Stock analysts often consider non-financial variables when determining a company's stock value. What is the number one non-financial variable stock analysts research in determining stock value? a. Company culture b. Turnover rate c. Ability to execute a strategy d. Autonomous group structure

c. Ability to execute a strategy

Which of the following is true about cooperative orientation cultures? a. Adherents see meeting times as flexible b. Members see more value in the good of the group than in the individual good c. Adherents see events as direct results of supernatural forces d. Members are much more open with both positive and negative emotions

c. Adherents see events as direct results of supernatural forces

Which of the five dysfunctions of a team is related to low standards and poorly defined roles and responsibilities? a. Absence of trust b. Lack of commitment c. Avoidance of accountability d. Fear of conflict

c. Avoidance of accountability

The coach of the club hockey team at your university initially started off with a highly directive leadership style; when the team pushed back, he allowed them to take some control of the team. What part of the managing paradox is this an example of? a. Balancing authority and confrontation b. Balancing autonomy and interdependence c. Balancing authority and autonomy d. Balancing confrontation and interdependence

c. Balancing authority and autonomy

As a listener, when asked a leading question, the best response is to: a. Politely ask the questioner to rephrase the question b. Rephrase the question yourself to make the question more open-ended c. Begin your response with a brief overview to soften the question before answering d. Divert the conversation by asking the questioner if he can talk privately later

c. Begin your response with a brief overview to soften the question before answering

Toyota was the standard of the auto industry for years because of their shared philosophy of kaizen, which is a philosophy of ____ a. Continuous evaluation b. Expecting excellence c. Continuous improvement d. Learning from failure

c. Continuous improvement

Daryl is managing a cross-functional team that often is confined to virtual meetings. He feels like group identity has given way to individual performance measures. What is a practical way that Daryl can reorient the team to team goals? a. Replace individual performance measures with a team rewards system b. Request that his team be moved into the same building to increase face to face interaction c. Create a team scoreboard to graphically measures various markers of team performance d. Institute peer evaluations in conjunction with performance evaluations done by management

c. Create a team scoreboard to graphically measures various markers of team performance

Which of the following is not true of creative people? a. Their creativity is usually tied to one domain or task b. Creativity is founded on knowledge and technical skill c. Creative people are limited inasmuch as they are restrained by social convention d. Creative people often act on a 'creative prompt' from his/her environment to generate a unique idea

c. Creative people are limited inasmuch as they are restrained by social convention

Which of the following is true concerning diversity? a. All forms of diversity benefit an organization b. More group members will create more creative options c. Diversity based on gender or race may have little or no impact on team performance d. Diversity maximizes productivity by creating conflict early and building cohesiveness quickly

c. Diversity based on gender or race may have little or no impact on team performance

In the study conducted by Falbe and Yukl (1992), managers found which influence tactic to be most successful? a. Personal Appeal b. Legitimating c. Inspirational Appeal d. Collaboration

c. Inspirational Appeal

Pertaining to the Group Development Observation System, which of the following is not true about teams? a. Although a statement could be placed in multiple categories, statements made by a team member can be classified as one of eight statement 95% of the time b. Pairing statements remain relatively stable throughout the life of a team c. Early groups commonly make use of fight, flight, and counterdependency statements d. Established groups use twice as many task-related statements, compared to newly formed groups

c. Early groups commonly make use of fight, flight, and counterdependency statements

Olivia believes that management is often about the little things. One of the little things she does at every team meeting is that she asks everyone individually, "How was your weekend?" "What are you looking forward to this week?" and "What is one way that I or the team can make this week less burdensome?" In doing so, Olivia is: a. Inspiring a shared vision b. Encouraging the heart c. Enabling others to act d. Modeling the way

c. Enabling others to act

c. Expert Power

Amabile's (1985, 1990) poem experiment found that: a. Extrinsic prompts have a positive effect on creativity b. Intrinsic prompts have a positive effect on creativity c. Extrinsic prompts have a negative effect on creativity d. Intrinsic prompts have a negative effect on creativity

c. Extrinsic prompts have a negative effect on creativity

An example of advice given within a present orientation culture would be: a. The future is uncertain, so until we know more, let's use established procedures since they clearly work. b. Always be on time to scheduled meetings c. Focus on tasks one day at a time d. The past is gone, so let's focus on what we can do today to improve the future

c. Focus on tasks one day at a time

Which of the following is true concerning forced-choice questions and leading questions? a. Forced-choice question are manipulative, while leading questions are more conducive to active listening. b. Force-choice questions and leading questions should both be avoided in place of open questions. c. Force-choice questions effectively limit options to help a respondent make a choice while leading questions are often accusatory and inflammatory. d. Both a and b

c. Force-choice questions effectively limit options to help a respondent make a choice while leading questions are often accusatory and inflammatory.

Common mistakes of interpretation, such as personalization and catastrophizing, are all linked to: a. Overconfidence b. Emotional Reasoning c. Fundamental Attribution Error d. All of the above

c. Fundamental Attribution Error

Of the following, which is not a characteristic of virtual teams? a. Efficiency of communication b. Development of intellectual capital c. Greater productivity in team meetings d. Easier scheduling and attendance

c. Greater productivity in team meetings

What is one of the negative consequences of a strong team culture that produces a lot of member cohesion? a. Task confusion b. Passive aggressive conflict c. Groupthink d. Disempowered leadership

c. Groupthink

A large multinational corporation wanted to look into how to best reduce its carbon footprint. A team was assembled with some of the best minds in the company from the United Kingdom, Italy, Japan, the United States, and Brazil. Even though they never met face to face, the team had a solid plan that would reduce carbon emissions by 20% within a month. What was the primary reason this virtual team was so successful? a. Being able to fully understand each other's views b. Having a lack of formal leadership c. Having the best group composition possible d. Being able to see important nonverbal cues

c. Having the best group composition possible

According to Malcolm Gladwell, people gain status by: a. Demonstrating excellence b. Volunteering for leadership c. High degree of likeability d. All of the above

c. High degree of likeability

Groups often experience conflict. About 40% of the time, it stems from: a. Different approaches to completing the task b. A driver social style c. Interpersonal problems d. An avoiding conflict management style

c. Interpersonal problems

Taylor was elected president of his pledge class and wants to increase group cohesion. Which of the following strategies will be least effective? a. Have pledges interview each other to find similarities between them. b. Challenge the active brothers to a friendly competition. c. Make a presentation to the pledges on the benefits of Greek life. d. Have regular meals together.

c. Make a presentation to the pledges on the benefits of Greek life.

Group norms such as the way meetings are run, how people perform their task roles, and how members communicate with each other are refined during the __________ stage of development. a. Forming b. Storming c. Norming d. Performing

c. Norming

c. Personalization

Abby has a good idea to contribute to the group, but she wants to make sure she has the phrasing perfect before she presents it. However, by the time she is ready to speak, the group as already decided on a course of action and moved onto the next topic on their agenda. This is an example of: a. Social Loafing b. Evaluation apprehension c. Production blocking d. Brainwriting

c. Production blocking

Cherniss and Goleman (2001) conclude that the most effective team members are the ones who: a. Regularly challenge group processes b. Offer constructive feedback and present creative solutions c. Regularly recognize and regulate emotions in themselves and others d. Have an accommodating conflict style

c. Regularly recognize and regulate emotions in themselves and others

What type of commitment best describes a team member who does not agree with most of the group's norms, roles, and decisions and voices his or her opinion often? a. Compliant b. Disengaged c. Resistant d. None of the above

c. Resistant

Ted works at a local soup kitchen on the weekends. Each of the patrons comes in, and Ted's job is to spoon chili into each patron's bowl before they move on to one of the other volunteers to receive the rest of their meal. The soup kitchen is an example of: a. Reciprocal interdependence b. Pooled interdependence c. Sequential interdependence d. Descriptive interdependence

c. Sequential interdependence

Fear of being challenged for speaking up will most likely lead to: a. Group polarization b. Overconfidence c. Shared information bias d. Escalation of commitment

c. Shared information bias

According to the interpersonal complex, interpersonal success hinged on the balance of three dimensions, which are: a. Assertiveness, Emotiveness, Sociability b. Sociability, Emotiveness, Assertiveness c. Sociability, Assertiveness, Sensibility d. Emotiveness, Assertiveness, Sensibility

c. Sociability, Assertiveness, Sensibility

Work groups will define a group structure around a specific: a. Goal b. Purpose c. Strategy d. Culture

c. Strategy

Ingroup/outgroup bias is a possible consequence of: a. Large team sizes b. Cross-functional teams c. Strong team culture d. Diverse teams

c. Strong team culture

According to the textbook, the most effective teams undergo periods of performance evaluation and reflection. By examining their performance, teams are able to identify and learn from their experiences. Which list contains the three critical areas of performance evaluation? a. Task Assessment, Future Assessments, and Technologic Assessments b. Interpersonal Assessments, Team Assessments, and Global Assessments c. Team Assessments, Task Assessment, and Interpersonal Assessments d. Individual Assessments, Interpersonal Assessments, and Team Assessments

c. Team Assessments, Task Assessment, and Interpersonal Assessments

All of the following increase task complexity except: a. The number of alternatives available in reaching the desired outcome b. Task unfamiliarity c. The number of members on the team d. The number of subordinate tasks to be defined and coordinated

c. The number of members on the team

Team diversity is often seen as an important ingredient of the creative process. However, there are also a number of disadvantages to having diversity. Which of the following statements is true about diverse groups? a. There is higher member satisfaction but less of a competitive advantage. b. There is more cohesion and groupthink. c. There are multiple viewpoints which can lead to conflict. d. There is less conflict but also less cohesion.

c. There are multiple viewpoints which can lead to conflict.

Which of the following is not one of the five characteristics of exemplary leaders, as identified by Kouzes and Posner (2007)? a. Encourage the heart b. Challenge the process c. Inspire a shared vision d. All of the above

d. All of the above

The orientation phase of group decision making begins with: a. brainstorming as many solutions to the problem as possible b. critically evaluating and reflecting upon decisions c. clearly defining the problem d. getting to know your team members

c. clearly defining the problem

Katherine's project team is extremely cohesive; it has become a norm to cooperate and agree with one another. Although Katherine disagrees with some of the influential members in the group who have decided that they do not need to conduct interviews as part of their data collection, she doesn't question their decision. As a result, the group falls prey to: a. premature decision making b. confirmation bias c. groupthink d. group polarization

c. groupthink

The orientation phase of group decision making begins with:

clearly defining the problem

To foster creativity, organizations must develop____________________________________.

climates that nurture and support creative teams.

In most cases, _________________________ is the optimal conflict style because it is an attempt to satisfy everyone's concerns and often yields the best long-term results.

collaborating

Compared to the U.S., Japanese organizations tend to display:

collectivism, high power, and risk avoidance.

Criteria used to rate alternatives include all of the following EXCEPT:

conflict avoidance

In a laboratory study, recipients of an email message that contained grammatical errors assumed the sender lacked:

conscientiousness.

The best way to fully utilize team resources is the ________ approach to group decision making.

consensus

The style of group decision making where all group members participate and agree to accept the decision is:

consensus

"Process mapping" leads to _____ for problem-solving teams.

construction of a shared mental model

Yukl's (1989) multiple linkage model is a ______ theory of leadership.

contingency

Research comparing homogeneous and heterogeneous teams shows that:

culturally diverse teams outperform homogeneous teams in later phases of the team's life.

Randy is having difficulty with one of his employees, Albert, who is constantly late on deadlines, forcing others to pick up his slack. Other members of his team are beginning to notice, and Randy decides he needs to confront Albert before the issue becomes a major source of division among the team. What is the best statement Randy could make? a. "Albert, I am concerned that other people are noticing your lack of performance." b. "Albert, you are putting a burden on this team with your lack of motivation." c. "I am frustrated by your inability to meet deadlines, and I am asking you on behalf of the team to step up." d. "I've noticed that you have missed some deadlines this quarter."

d. "I've noticed that you have missed some deadlines this quarter."

What percent minority composition would be most problematic for the minority group? a. 23% b. 68% c. 50% d. 15%

d. 15%

Examples of member conflict may include: a. Social Loafing b. A team confronting a member who has failed to meet responsibilities c. A disagreement based on differing definitions of excellence d. All of the above

d. All of the above

Josh is in a garage band that is trying to put together a set list for Battle of the Bands. As much as the members would like to commit full time to music, they are still in high school, so it is hard to get together to practice songs together and write new pieces as a band. How could Josh's band stay on task to perform at the Battle of the Bands? a. Regularly provide updates on progress b. Have clear expectations and specific deadlines for tasks c. Make adjustments in the schedule as needed d. All of the above

d. All of the above

Primal Leadership: a. Emphasizes the ability to recognize and manage emotions b. Focuses on intentional leadership development c. Prioritizes social maturity d. All of the above

d. All of the above

Social loafing can be a common problem on teams. Which of the following is a solution for reducing social loafing? a. Promote involvement b. Reward team members c. Increase identifiability d. All of the above

d. All of the above

Ted and Bailey are in a debate concerning what the best strategy would be to advertise for their team'a fundraiser. If Drew wanted to intervene, how could he bring the two to a mutual understanding? a. Engaged posture b. Probing questions c. Paraphrasing *d. All of the above

d. All of the above

The author of the textbook gives a "Top 10" list of hard lessons learned by working in teams. This list includes: a. Be easy on people and tough on the problem b. Being trustworthy is a good thing c. Take your time *d. All of the above

d. All of the above

Time is running out on a team project and the leader wants to make sure the remaining meetings are efficient and effective. What can she do to increase her chances of success? a. Use an agenda b. Summarize major decisions and action items c. Assign task roles d. All of the above

d. All of the above

What is an example of an identity marker? a. A loud voice b. A tailored suit c. Reference to past accomplishments d. All of the above

d. All of the above

Who would be considered to have high status in an organization? a. An expert driller in an oil company b. A sales rep who is likeable and friendly c. A project manager who knows several people in other groups d. All of the above

d. All of the above

Tyler is working math problems for his calculus class. Which type of problem will most likely involve divergent thought? a. Arithmetic problem b. Drawing a graph c. Algebra problem d. All of the above are examples of convergent thought

d. All of the above are examples of convergent thought

Which of the following is not a practical way to build trust in a team? a. Personality profiles b. Conducting Personal Histories Exercises c. Team leaders can model vulnerability d. All of the above are practical ways to build trust in a team

d. All of the above are practical ways to build trust in a team

Virtual teams: a. Allow problems to be identified more quickly than in F2F meetings b. Find it easier to trust one another when members are not in departmental competition c. Are a financial burden with the amount of technology required to connect members d. Amplify dysfunction and dilute leadership

d. Amplify dysfunction and dilute leadership

The keys to interpersonal success are which of the following? a. Assertiveness, Emotiveness, Sociability. b. Sociability, Sensitivity, Emotiveness. c. Assertiveness, Cohesiveness, Sensitivity. d. Assertiveness, Sociability, Sensitivity.

d. Assertiveness, Sociability, Sensitivity.

A small town elects a man mayor because he has been a resident of the town for more than thirty years. The townspeople clearly: a. Define status ascriptively b. Live in a past orientation culture c. Live in a collectivist culture d. Both a and b

d. Both a and b

Anna is a part of a self-managed team at a small software company in Seattle. She is well-liked, charismatic, and generally she if the go-to if anyone has a problem regarding product development. Anna could be best described as having: a. Expert Power b. Referent Power c. Legitimate Power d. Both a and b

d. Both a and b

Hackman argues which that which of the following group norms are absolutely necessary? a. Ethical standards of behavior b. Ongoing self-evaluation c. Punctuality d. Both a and b

d. Both a and b

With respect to team learning, the most innovative groups: a. Fail often b. Fail early c. Had strong leadership d. Both a and b

d. Both a and b

Elliot is participating in a brainstorming session for a new ad campaign. Last year, Elliot's idea was the contribution that became the new campaign. In what ways has Elliot's contribution to the group affected his persuasive power in the group? a. He has provided evidence of his capabilities through past performance. b. He has established credibility by being active and productive in group meetings. c. He has demonstrated intellectual competence through a previous contribution to the group. d. Both b and c

d. Both b and c

Isaac works for a civil engineering firm outside of Dallas. The firm has been hiring a lot of creative designers lately, but each new hire has a very strong and distinct personality. When it comes to design, no one can agree on anything, and without a clear means of making a decision, nothing is ever going to get done. The team could do a better job of improving upon which manageable paradox? a. Support and confrontation b. Authority and autonomy c. Process and product d. Both b and c

d. Both b and c

Rachel knows that Alex has had a hard day. When Alex comes in to talk, Rachel sits facing Alex and occasionally nods to show interest. She sits back with her arms and legs crossed to reflect a relaxed posture. She does her best to maintain eye contact, but occasionally looks away to not make Alex feel uncomfortable. What should Rachel do to improve her active listening? a. Maintain constant eye contact with Alex to demonstrate focus and attention b. Lean forward to increase engagement c. Uncross her arms and legs to open her posture d. Both b and c

d. Both b and c

Which of the following is correct about good brainstorming? a. Brainstorming proceeds from solution planning to solution implementation following by solution evaluation b. Brainstorming should be a continual process throughout the group process c. An optimal solution bridges the gap between where we were and where we are going d. Brainstorming collects a deep amount of information on the problem

d. Brainstorming collects a deep amount of information on the problem

Which of the following is an example of Fundamental Attribution Error? a. A football player believes his lucky socks made him catch the winning touchdown b. Randall sees a brown cow and assumes that all cows are brown c. Ashley sees Matt talking to group of girls and automatically thinks they are talking about her d. Caleb is late to his first meeting because his car broke down, and Caleb's boss concludes that Caleb is not punctual when he first walks in.

d. Caleb is late to his first meeting because his car broke down, and Caleb's boss concludes that Caleb is not punctual when he first walks in.

d. Coalition

Which of the following characteristics of members is not related to their trustworthiness? a. Competence b. Benevolence c. Integrity d. Competitiveness

d. Competitiveness

In his book, Leading Change (1996), John Kotter encourages leaders to first and foremost _____ a. Create short-term wins b. Create a vision for change c. Form a powerful coalition d. Create a sense of urgency

d. Create a sense of urgency

Senge (1990) did research on creativity, and he concludes that the creative tension between ____ and ____ serves as a catalyst for innovative problem-solving and planning. a. Leader and group members b. Organization and decentralization c. Autonomy and interdependence d. Current reality and ideal state

d. Current reality and ideal state

Kelsey has just been promoted to Senior Manager of Marketing for the Atlanta branch of a successful retail company. Her newly acquired position could be best described as: a. Expert Power b. Referent Power c. Reward Power d. Legitimate Power

d. Legitimate Power

Martin Davidson (2002) suggests that diversity can yield sizeable rewards, granted that: a. Commonalities are established early b. Differences that are not task-related are put aside for the success of the project c. Diversity is harnessed to introduce multi-faceted solutions for existing processes and practices d. Differences are not only seen, but understood and valued

d. Differences are not only seen, but understood and valued

Which of the following is not one of the five conflict management styles described by Thomas and Kilmann? a. Competing b. Collaborating c. Avoiding d. Disengaging

d. Disengaging

Ellie likes to trade stories about the weekend with her coworkers whenever she goes on lunch break. Ellie is: a. Asking b. Telling c. Expressive d. Emotive

d. Emotive

Sam is out to dinner with his friends. He just made a big bonus at work, and treats himself with a $30 steak plate. Everyone else has a ticket of about $15, except for Tim, who is on a tight budget and pays $10 for his meal. The waiter brings only one check to the table. What is the best way for the group to split the ticket? a. Power Method b. Responsibility Method c. Equality Method d. Equity Method

d. Equity Method

Teams are often created to solve problems. The best teams use empirical data to guide their work. Which of the following steps of the DAPEE project management model are most dependent on good empirical data to be successful? a. Define the problem and analyze the problem b. Analyze the problem and plan the solution c. Plan the solution and evaluate the results d. Evaluate the results and analyze the problem

d. Evaluate the results and analyze the problem

Rob has just completed the implementation of a solution, and he feels as if a great weight has been lifted off of his shoulders. What should he do next? a. Conduct member evaluations and reward key members b. Adjourn the team c. Celebrate success with his team d. Evaluate the success of the solution

d. Evaluate the success of the solution

d. Flight Statement

According to Tuckman's stages of group development, the beginning stage of a group is known as ________ and the ending stage is ________. a. Forming and norming b. Adjourning and storming c. Norming and performing d. Forming and adjourning

d. Forming and adjourning

Improving a group's performance can be a difficult challenge for teams. The textbook outlines four suggestions for improved performance. Which of the following is not one of the suggestions? a. Improve project coordination b. Reduce social loafing c. Conduct regular training workshops on various topics d. Get a new leader

d. Get a new leader

Focusing on teamwork and commitment will optimize: a. Support and confrontation b. Process and product c. Authority and autonomy d. Individual and collective performance

d. Individual and collective performance

Stephanie's team is frustrated by the grade that they received on their HOD project. As they discuss this afterward, a frustrated team member exclaims, "I don't see how Aaron's project did better than ours. Our project was clearly better than his. Honestly, I thought we had the best project. I think the graders just got sucked into Aaron's flashy presentation." This statement is an example of: a. Overconfidence b. Optimism bias c. Displaced narcissism d. Ingroup/Outgroup bias

d. Ingroup/Outgroup bias

Which of the following is not an example of Barsade's four emotional states? a. Cheerful Enthusiasm b. Serene Warmth c. Depressed Sluggishness d. Irritable Frustration

d. Irritable Frustration

A good brainstorming session: a. Are best done under pressure b. Avoid critiquing ideas c. Involves writing ideas down d. Is initially measured by the quantity of ideas and not the quality

d. Is initially measured by the quantity of ideas and not the quality

Which of the following is not a benefit of a virtual team? a. Efficient communication b. Development of intellectual capital c. Maximized outcomes from skilled and diverse team members d. Lack of departmental competition breeds trust

d. Lack of departmental competition breeds trust

Within a brainstorming session, which of the following is not a recommended practice: a. Ideas can be combined to form one solution b. Members can group ideas together to critically discuss and evaluate them c. Shouting out ideas d. Marginal self-screening of thoughts

d. Marginal self-screening of thoughts

Which of the following statements is true concerning creative influence? a. Mentors take the most significant role of influence in adulthood b. Peers are the most significant influencers in adolescence, but ultimately family is the strongest influence of creative potential c. Education gives adolescents and young adults most of the creative tools that they use in professional development d. Mentor figures are especially important in adolescence and young adulthood, but colleagues are the primary influencers in adulthood.

d. Mentor figures are especially important in adolescence and young adulthood, but colleagues are the primary influencers in adulthood.

Which social influence has the most impact on an individual's creativity during adolescence and young adulthood? a. Family b. Education c. Peers d. Mentors

d. Mentors

In the motion picture Star Trek, Captain Kirk and Spock have difficulties understanding each other primarily because of disagreements over decision making styles. Kirk makes decisions intuitively that Spock perceives as rash, while Spock makes very calculated decisions that Kirk dismisses as utilitarian and stoic. These two disagree because of differences in what cultural characteristics of relationships? a. Universalism versus particularism b. Specific versus diffuse c. Achievement versus ascription d. Neutral versus emotional

d. Neutral versus emotional

All of the following fluctuate across cultures, except: a. Attitudes about time b. Definitions of status c. Individual or group identification d. None of the above

d. None of the above

What of the following is not an example of team culture? a. A team member wears a pair of slacks and a collared shirt to work b. Team members talk about a former employee in the break room c. The layout of offices d. None of the above

d. None of the above

Which of the following is not one of the seven steps in Pfeffer's (1992) model for applying power dynamics? a. Predict what individuals' points of view are likely to be; how will they feel about what they are trying to do? b. Determine what external power bases you will contend with which of them will have the most influence in the decision? c. Determine which of the various strategies and tactics for exercising power are most appropriate; which are likely to be effective, given the situation you confront? d. None of the above

d. None of the above

Which of the following is true regarding diversity? a. Research on functional and educational diversity has produced mixed finding on successful outcomes b. Gender diverse groups perform better c. Generally, minority members are less satisfied with groups than other members d. None of the above

d. None of the above

d. Pairing statement

Csikszentmihalyi (1988; 1990) posits that creativity can be understood within three subsystems: a. Microsystem, mesosystem, macrosystem b. Individual, domain, field c. Actor, stage, audience d. Person, domain, field

d. Person, domain, field

The difference between Primal and Resonant Leadership can be best described as: a. Primal leadership focuses on intrinsic motivation while resonant leadership relies on extrinsic motivators b. Primal leadership focuses on skilled structural managers while Resonant leadership focuses more on interpersonal skills. c. Resonant leadership focuses on social awareness while Primal leadership focuses on self-awareness d. Primal leadership emphasizes emotional intelligence while Resonant leadership focuses more on relationships with direct reports.

d. Primal leadership emphasizes emotional intelligence while Resonant leadership focuses more on relationships with direct reports.

A member of a control-oriented culture would attribute his winning the lottery to: a. Mistake b. Luck c. God d. Probability

d. Probability

A practical application of valuing differences in team members is: a. Having a potluck featuring food from different countries of your team members. b. Acquire information about people of different cultures c. Be curious about different cultures d. Reduce excessive carelessness in communication

d. Reduce excessive carelessness in communication

Which of the following are not important in establishing a team or group culture? a. Myths, folklore, or stories b. Company logos and team names c. Rituals and ceremonies d. Roles and responsibilities

d. Roles and responsibilities

What was the major finding of the Stanford Prison Experiment? a. Strong arm management is ineffective in most team situations. b. Corporate America can learn a great deal from the team structure of prison work groups. c. Culture predicts action d. Roles expectations have a strong influence on role outcomes.

d. Roles expectations have a strong influence on role outcomes.

Ian is meeting with a cross-functional group that spans several departments and several countries. He begins the meeting by asking how everyone's week went. Most members respond warmly to the question, but much to Ian's surprise, one team member would only respond by saying, "it was good." What cultural difference in relationships is at work? a. Universalism versus particularism b. Individualism versus collectivism c. Neutral versus emotional d. Specific versus diffuse

d. Specific versus diffuse

Which of the following is not true with regards to Lencioni's (2005) five dysfunctions of a team? a. Members will buy into group decisions as long as their idea has been heard b. Members assume that accountability is the leader's job c. A group leader can ask the group what action should be taken if a member underperforms d. Teams motivated by team rewards are more prone to social loafing

d. Teams motivated by team rewards are more prone to social loafing

Which of the following is true concerning creative people? a. Creative people specialize in one of the four methods of divergent thinking b. Often creative people lack the motivation to act on their ideas c. Creative people need to be encouraged to take risks d. Their creativity is often limited to one domain

d. Their creativity is often limited to one domain

Elliot works for a large supermarket. He receives an email from Mark, the VP of Marketing. The VP wants Elliot to design a new store layout that will encourage customers to see more of the store, and so purchase more. Mark wants the design by next week. In order to accomplish his task, Elliot should: a. Think fluently b. Think flexibly c. Think with originality d. Think elaborately

d. Think elaborately

Which of the following is true about transformational leadership? a. Transformational leaders chiefly use referent legitimate power to lead b. Transformational leaders use inspirational and rational appeal as their chief influence tactics c. Transformation leaders rely on structure, accountability, and reward systems to get work done d. Transformational leaders usually prefer team or group members to volunteer for tasks

d. Transformational leaders usually prefer team or group members to volunteer for tasks

Team design begins with: a. Finding a diverse set of skilled team members b. Finding a problem c. Reducing task complexity d. Understanding a problem

d. Understanding a problem

Which of the following is not one of the suggestions presented in the text that can improve collaboration? a. Select members who have successfully worked together in the past, b. Create an inviting space c. Utilize effective leadership practices d. Use minutes to document meetings

d. Use minutes to document meetings

Conflict is most difficult to resolve when it concerns: a. Goals or purposes b. Facts or data c. Processes or methods d. Values or beliefs

d. Values or beliefs

According to Conger (1998), which of the following is NOT one of the four components of successful persuasion: a. finding common ground b. making an emotional connection c. providing evidence d. being the deviant

d. being the deviant

According to the situational leadership model, the best leaders move from: a. delegation to supportive to coaching to directive b. coaching to directive to supportive to delegation c. supportive to coaching to directive to delegation d. directive to coaching to supportive to delegation

d. directive to coaching to supportive to delegation

Effective teams seek to: a. engage in affective conflict and minimize task conflict b. avoid any conflict c. engage in both task conflict and affective conflict d. engage in task conflict and minimize affective conflict

d. engage in task conflict and minimize affective conflict

Disadvantages of the virtual team to individual members include all of the following EXCEPT:

decreased performance.

Members of virtual groups are more anonymous, which leads to _____, a loss of self-awareness and evaluation apprehension.

deindividuation

According to the situational leadership model, the best leaders move from:

directive to coaching to supportive to delegation.

Group decision making is NOT often disrupted by:

disagreements

The first step in problem solving is to:

discuss and document individual views until everyone agrees the nature of the problem.

Effective teams seek to:

engage in task conflict and minimize affective conflict

Organizational rewards such as profit-sharing:

enhance connection to the organization's overall goals and values.

Compared to a traditional manager, a team leader:

facilitates rather than controls the behavior of group members.

Problems vary in their levels in all of the following ways EXCEPT:

feasibility

The four stages a team uses when solving problems are:

forming, storming, norming, and performing.

Successful teams establish norms that encourage _________________________.

goals.

The "babble effect" is related to:

group selection of a leader.

The U.S. invasion of Iraq in 2002 is an example of:

groupthink

Groups are known to _________________________

have a positive impact on our knowledge base,

Compared to face-to-face teams, virtual teams tend to:

have poorer social relations.

Multiple voting is an approach to:

help select from many solutions generated by brainstorming.

Multi-rater feedback is ______ than supervisor-only evaluations.

more reliable

The theory that provides a system to analyze a problem to determine the best approach for making a decision is called:

normative decision making

Creativity is the process by which ________________________________________.

original and useful ideas are produced.

The mission statement, task design and reward systems are all set up during the _______________________ stage of virtual team develeopment.

preparation

You should strive to encourage the process of goal, role and _______________.

responsibility.

To earn full credit for this questions, the correct response should be "reward".

reward

The level of uncertainty in the task increases the importance of ________ in the communication method.

richness

Asking team members to analyze their work situations and identify what other people could do to improve their effectiveness is part of the _______type of team-building program.

role clarification

Organizational culture refers to all of the following EXCEPT:

roles that members have in teams.

During Stage Three of Group Development, commonly referred to as Trust and Structure, a group can be identified as ___________________________.

seeking goal clarity and consensus increase,

In their study of professional teams, Levi and Slem (1996) found:

self-managed teams did not necessarily perform better than traditional teams.

During decision making, virtual teams, as compared to face-to-face teams, are more likely to:

share unique information.

When leadership functions are performed by various members of a team, it is called:

shared leadership.

Team culture refers to:

shared perceptions of how the team should operate to accomplish its goals.

The most effective teams are committed to a(n)________________________.

shared vision.

Those from individualistic cultures tend to use _____ as a metaphor for teams.

sports

Research on student groups shows that _____ are reduced in virtual groups.

status differences

By being part of global companies, transnational teams have to be concerned about all of the following EXCEPT:

subcultures

Work groups and teams function better in an organizational culture that _________________.

supports innovation.

A virtual team is any team mediated by all of the below EXCEPT:

synchronicity.

When a team is successful, the members view it as caused by the team; but when the team is unsuccessful, members blame specific individuals for this failure. This is known as:

team halo effect.

360-degree feedback includes input from:

team members, customers, and supervisors.

Group decisions are superior to individual decisions when:

the group contains heterogeneous members with complementary skills.

The best type of reward program for the members of a work team depends on:

the type of tasks the team performs.

People are more creative when:

they are intrinsically motivated.

Research on the use of self-managing teams in organizations shows that:

they are more successful with members who have experience with the task and with teamwork.

MSM 6633 Final, man 4046 final

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