OB - Chapter 3

________ refers to evaluative statements or judgments concerning objects, people, or events. A) Attitude B) Behavior C) Appearance D) Demeanor E) Performance

Answer: A Explanation: A) Attitudes are evaluative statements, either favorable or unfavorable, about objects, people, or events. They reflect how one feels about something.

Any incompatibility between two or more attitudes or between behavior and attitudes results in ________. organizational dissonance cognitive dissonance attitudinal clarification positivity offset affective reactance

Cognitive dissonance

Which of the following is most likely to be related to reduced absences and lower resignation rates? high job involvement high cognitive dissonance low psychological empowerment low organizational commitment high emotional contagion

High job involvement

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics. Job satisfaction Job design Positivity offset Constructive dismissal Picketing

Job satisfaction

Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do whatever is necessary to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's response to this problem is termed as ________. exit voice loyalty neglect ratification

Loyalty

Which of the following actions best represents Kelly's high job involvement? Kelly always complains about her work to her colleagues. Kelly actively takes part in team activities and proactively takes up additional job responsibilities. Kelly shares the organization's vision of supporting renewable energy. Kelly dislikes the unethical practices followed by her employer. Kelly wants to continue working for the organization because many of her college friends are working there.

Kelly actively takes part in team activities and proactively takes up additional job responsibilities.

Which of the following is true about the correlation between salary and job satisfaction? Pay is not related to job satisfaction for employees in underdeveloped countries. Salary and perks do not have a role in overall happiness of employees from poor countries Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living. Financial perks and benefits always create job satisfaction irrespective of standards of living. High salary level always creates organizational commitment.

Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living

Which of the following statements is most likely to be true regarding cognitive dissonance? High dissonance is accompanied by high rewards. People are less inspired to reduce dissonance when it is within their control. People are less likely to reduce dissonance when the behavior is crucial. People are more motivated to reduce dissonance when attitudes are important. The desire to reduce dissonance is not affected by moods and emotions.

People are more motivated to reduce dissonance when attitudes are important

Which of the following is most likely to be a characteristic of disengaged employees? They feel a deep connection for their organization. They have a sense of passion for their work. They have the lowest levels of turnover. They put in time but give no attention to their work. They proactively take up responsibilities.

They put in time but give no attention to their work.

Which of the following statements represents the cognitive component of attitude? I have decided to inform my supervisor that I will be quitting my job. I intend to work during the weekend to meet the month's deadline. I feel upset about having to work during Christmas. It is disappointing to know that I did not get a good evaluation. This job is not giving me an opportunity to explore my skills.

This job is not giving me an opportunity to explore my skills.

Susan Daniels works for an event management company and is discontent with her job because she was passed over for a promotion. She has now composed a list of concerns and plans to discuss the issue with her supervisor. Daniels' response to the problem is referred to as ________. exit voice loyalty neglect acceptance

Voice

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude cognitive affective reflective behavioral reactive

behavioral

Jason has been spending a great deal of work time talking to his co-workers about how dissatisfied he is with the job. He also has spent quite a bit of time discussing unionization. In the last week, Jason has arrived intoxicated and late to work twice. His behavior can be classified as ________ behavior citizenship deviant organizational commitment positive affect satisficing

deviant

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________. increasing growth opportunities emotional contagion dissatisfaction regular feedback high employee engagement

dissatisfaction

An individual's involvement with, satisfaction with, and enthusiasm for the work he/she performs is known as ________. employee engagement cognitive dissonance emotional contagion positivity offset self-concordance

employee engagement

Under which of the following conditions is job dissatisfaction most likely to result in turnover? Employees have negative core self-evaluation. Employees have high education and ability. Employment opportunities are scarce. Employees experience emotional contagion. Employees have supportive relationships with their co-workers.

employees have high education and ability

The most important thing a manager can do to raise employee satisfaction is to focus on ________. employee pay benefits work hours intrinsic parts of the job employee productivity

intrinsic parts of the job

Employees with positive core self-evaluations believe in their inner worth and basic competence and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ________. promotions and growth opportunities influence job satisfaction employees should be regularly monitored and provided feedback job conditions have a direct influence on job satisfaction personality plays a role in job satisfaction pay always has a direct correlation with job satisfaction

personality plays a role in job satisfaction

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their jobs, and their perceived autonomy is termed as ________. psychological empowerment organizational dissent organizational commitment employee engagement secondary action

psychological empowerment

Employees are most likely to perceive their organization as supportive when ________. they experience a cognitive dissonance between their job attitude and behaviorthe affective component of the attitude is extremely strong there is a weak relationship between their attitude and behavior they have a voice in decisions they experience an emotional contagion while performing their job duties

they have a voice in decisions