OB Exam 1

Which of the following is the input or process we can see at the individual level?

- diversity - attitudes - motivation

How many points are assigned to midterm exam and final exam each?

200

How long are students expected to dedicate to this course per week?

4-5 hours

Which of the following statements regarding "collective sense of purpose" is correct?

An organization's collective sense of purpose isn't always well defined or agreed on.

Which of the following is the input or process at the organizational level?

Organizational Culture

Which of the following statements about stress is true?

Stress is caused by stressors.

Many companies try to create positive experiences at work. Which of the following is the major reason for this?

Work conditions can have an emotional influence on employee attitudes.

People in cultures with high ________ value assertiveness, competitiveness, and materialism.

achievement orientation

Anger, fear, joy, and sadness represent

different types of emotions.

A video journalist's job consists of operating the camera, reporting the story, and often editing the work, whereas these three tasks were traditionally performed by three people. Video journalism is an example of

job enrichment and job enlargement.

Scenario A Elvira is an engineer at an architectural firm. She is very proud of this fact and often defines herself in terms of her work to family and friends. She is very skilled at her job and confident in that fact, but often has trouble adapting to changing job duties and environmental conditions. Most likely, Elvira has

low complexity

Which of the following is not the three levels of organizational theory development?

operation

When decision makers apply neutrality, ________ tends to be higher.

procedural justice

Which personality trait in the dark triad is considered the most sinister?

psychopathy

How many responses should you provide to your peers' postings at least?

2

Which of the following statements about individuals who have developed a global mindset is correct?

A global mindset begins with self-awareness.

Which of the following is true according to the systematic research anchor?

OB should study organizations by forming questions, collecting data, and testing hypotheses against those data.

People who have high moral sensitivity

can more quickly and accurately estimate the moral intensity of the issue.

People with perceiving orientation are

curious

In the Johari Window, disclosure of information to colleagues results in

increasing our open area by reducing our hidden area.

Which of the following type of reward systems uses job evaluations?

job status-based reward systems

If José takes credit for work done on time, but blames his coworkers for his delays, his perception of the situation may be due to

self-serving bias.

People who are unsure of their self-views are more

stressed in decision-making situations.

Consistency, consensus, and distinctiveness are the

three rules that determine whether we make an internal or external attribution.

According to the job characteristics model, experienced meaningfulness increases with the level of job feedback.

false

Negative feedback from non-social sources is less damaging to an employee's

self-esteem.

Which of the following illustrates the first step in the self-fulfilling prophecy?

A supervisor forms certain expectations of the employee.

Which of the following is not the objectives of this course?

Developing research capabilities and presentation skills

Which of the following is not correct regarding Case Analysis Assignments?

Each case assignment is for 50 points.

Which of the following is likely to occur when organizations give financial incentives to prevent dissatisfied employees from quitting?

Employees increase their level of continuance commitment.

Which of the following statements about job satisfaction is true?

Employees who report high overall job satisfaction may be much less satisfied with one or more aspects of their job.

Scenario C Jill is a manager at a call center that recently received some bad reviews of its performance. Recently, her supervisor discussed her need to increase morale among her subordinates because he believed that this would result in better customer service, which in turn would increase repeat business and decrease customer complaints. Jill has decided that following expectancy theory would be the best way to motivate her subordinates. If Jill wanted to increase E-to-P expectancies, what should she do?

Provide coaching to employees who lack self-confidence.

We will have two discussion forums during this semester. When is the due for your initial posting including your answer and when is the due for your reply to other students' postings?

Wednesday and Friday

This course is composed of 16 modules and a final module. How long will each module last?

a week (from Monday at 12:30 AM EST to Sunday at 11:59 pm EST)

People with high agreeableness are motivated to be

cooperative and sensitive.

Several employees are upset. They know that another employee, who puts in much less effort than they do, received a larger raise. This represents the rule of ________ justice.

distributive

The perception that benefits should be distributed based on a calculation of differences in effort is the basis of

distributive justice.

Outcome/input ratio and comparison others are elements of

equity theory.

Systematic research investigation is the basis for

evidence-based management.

Money has no impact on our needs and self-concept.

false

One problem with job specialization is that many jobs are so specialized they become tedious which leads to increased motivation.

false

Self-leadership suggests that goals should be set by the employee's supervisor with or without the employee's involvement.

false

Self-leadership behaviors are more frequently found in people who

have higher levels of conscientiousness personality.

When people ________, they are motivated to confirm and maintain their existing self-concept.

have self-verification

Li is a new employee who comes from a culture that values respect for people in higher positions and values the well-being of others more than goal achievement. Li's culture has

high power distance and strong nurturing orientation.

Organizational behavior emerged as a distinct field

in the early 1940s.

Recent studies suggest that we have a(n) _________ self (our personal traits), _________ self (interpersonal relations), and _________ self (our membership in identifiable social groups).

individual; relational; collective

________ characterizes people who are quiet, shy, and cautious.

introversion

The dark triad is associated with all of the followingexcept

lack of political skills.

Yuki, a manager, is very conventional, resistant to change, habitual, and does not accept new ideas very easily. This implies that Yuki has

low openness to experience.

Scenario C John and José are both employees at a shoe manufacturing plant. Recently, they went out after work together to discuss their feelings toward a new supervisor who has been causing them stress. John mentioned that he had put in for a transfer to another shift in order to deal with his issues. José confessed to John that he decided he still likes other aspects of his position, regardless of his problems with the supervisor, so he would just wait around to see if the situation would resolve itself. According to the EVLN model, José is responding to his dissatisfaction in which way?

loyalty

Which of the following is an ability representing the highest level of emotional intelligence?

managing dysfunctional emotions among staff

Which of the following is a way to increase employee motivation by improving the P-to-O expectancies?

measuring employee performance accurately and distributing more valued rewards

Which reward system tends to discourage poor performers from voluntarily leaving the organization?

membership- and seniority-based pay

Welcoming theories and knowledge from other disciplines is which anchor of organizational behavior?

multidisciplinary

A high degree of autonomy, task identity, and task significance are important conditions for

psychological empowerment.

Employees need to see a line-of-sight between their performance and rewards. In other words, rewards must be

relevant

Scenario A Elvira is an engineer at an architectural firm. She is very proud of this fact and often defines herself in terms of her work to family and friends. She is very skilled at her job and confident in that fact, but often has trouble adapting to changing job duties and environmental conditions. An example of ________ would be when Elvira always attributes her successes to her high level of personal motivation; however, when she makes a mistake, she tends to blame the situation.

self-enhancement

Which of the following proposes that job satisfaction has a positive effect on customer service that then flows on to shareholder financial returns?

service profit chain model

Emotional intelligence is best described as a(n)

set of abilities.

Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

sociology

Which of the following countries generally has the strongest collectivist value orientation?

taiwan

Managing others' emotions is

the highest level of emotional intelligence.

Motivation is the forces within a person that affect the direction, intensity, and persistence of voluntary behavior.

true

The best reinforcement schedule to motivate employees is the variable ratio schedule.

true

According to the open systems perspective, effective organizations do all of the followingexcept

view subsystems as independent of each other.

Which of these organizational behavior trends is corporate social responsibility most closely related to?

workplace values