OB Exam Study Questions

Which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and other bodily needs? A) safety B) physiological C) social D) esteem E) psychological

B) physiological

Which of the following is not a component of comprehensive workforce programs encouraging diversity? A) encouraging their employees to learn foreign languages and culture to promote and attract a diverse workforce B) encouraging fair treatment of all people regardless of their demographic characteristics C) fostering personal development practices that bring out the skills and abilities of all workers D) teaching managers about the legal framework for equal employment opportunity E) teaching managers how a diverse workforce will be better able to serve a diverse market of customers and clients

A) encouraging their employees to learn foreign languages and culture to promote and attract a diverse workforce

Beyond redesigning the nature of the work itself and involving employees in decisions, another approach to making the work environment more motivating is to alter work arrangements to meet employee needs. Which of the following is designed to give an employee greater control of their schedule? A) flextime B) gainsharing C) job rotation D) job enlargement E) job enrichment

A) flextime

Which of the following are typically assigned just before or after a group is formed? A) inputs B) environment C) individual responsibilities D) roles E) culture

A) inputs

Which of the following typically takes the organization the longest to develop? A) inputs B) environment C) individual responsibilities D) roles E) culture

A) inputs

According to Robbins and Judge, organizational behavior can be analyzed on all of the following levels except ________. A) outcome B) group C) organizational D) individual E) none of the above

A) outcome

________ are actions that individuals, groups, and organizations engage in as a result of inputs. A) Processes B) Cultures C) Structures D) Outcomes E) Policies

A) processes

While initial meetings may depend on surface-level diversity in making attempts to understand other individuals, studies show that after time ________ and ________ become more important to understanding the other individual. A) stereotypes; assumptions B) assumptions; judgments C) values; personality D) age; wisdom E) gender; age

A) stereotypes; assumptions

According to the expectancy theory, the performance-reward relationship is the degree to which ________. A) the individual believes performing at a particular level will lead to desired outcomes B) organizational rewards satisfy an individual's personal goals or needs C) organizational rewards are perceived as attractive by the individual D) the individual believes that exerting a given amount of effort will lead to performance E) organization rewards correspond with the individual's level of effort

A) the individual believes performing at a particular level will lead to desired outcomes

One of the methods of job enrichment is to expand jobs vertically. This method involves modifying the ________ dimension of the job. A) task significance B) autonomy C) feedback D) task identity E) skill variety

B) autonomy

Job enrichment is the process of ________. A) periodic shifting of an employee from one task to another with similar skill requirements at the same organizational level B) expansion of jobs by increasing the degree to which the worker controls the planning, execution, and evaluation of the work C) redistribution of power within the organization through work councils and board representations D) distribution of a significant degree of power between subordinates and supervisors E) evaluation of an employee wherein subordinates, peers, and managers provide comprehensive

B) expansion of jobs by increasing the degree to which the worker controls the planning, execution, and evaluation of the work

According to Maslow's hierarchy of needs, which of the following is a lower-order need? A) social B) safety C) esteem D) self-actualization E) recognition

B) safety

Which one of the following characteristics is not necessarily true about groups? A) Group members are interdependent. B) Groups have two or more members. C) Groups have externally assigned goals. D) Groups interact. E.) Members come together to achieve particular objectives.

C) Groups have externally assigned goals.

Which of the following statements most accurately describes interest groups? A) They are longer lasting than friendship groups. B) They develop because individual members have one or more common characteristics. C) They are formed to achieve some common objective with which each member is concerned. D) They are governed by labor laws. E) They are likely to involve great social conflict.

C) They are formed to achieve some common objective with which each member is concerned.

According to the job characteristics model, autonomy is defined as the degree to which ________. A) a job requires completion of a whole and identifiable piece of work B) a job generates direct and clear information about performance C) a job provides the worker freedom, independence, and discretion D) a job has an impact on the lives or work of other people E) a job requires a variety of different activities

C) a job provides the worker freedom, independence, and discretion

The manner in which people carry themselves in terms of race and ethnicity is commonly referred to as ________. A) heritage B) ethnic background C) cultural identity D) regionalistic customs E) collective individuality

C) cultural identity

Which of the following is not one of the most common reasons people join groups? A) security B) status C) equity D) power E) goal achievement

C) equity

The variables, such as personality, group structure, and culture, which lead to processes are called ________. A) resources B) abilities C) inputs D) ethics E) genetics

C) inputs

The investment of an employee's physical, cognitive, and emotional energies into job performance is called ________. A) vicarious modeling B) self-determination C) job engagement D) management by objectives E) job analysis

C) job engagement

There is a connection between companies which have ________ and the incorporation of organizational behavior principles. A) high turnover rates B) specialized technical processes C) superior financial performance D) long-lasting CEOs E) all of the above

C) superior financial performance

Which of the following is not a reason why business schools have begun to include classes on organizational behavior? A) to increase manager effectiveness in organizations B) to help organizations attract top quality employees C) to expand organizations' consulting needs D) to improve retention of quality workers E) to help increase organizations' profits

C) to expand organizations' consulting needs

Which of the following is not a reason why business schools have begun to include classes on organizational behavior? A) to increase manager effectiveness in organizations B) to help organizations attract top quality employees C) to expand organizations' consulting needs D) to improve retention of quality workers E) to help increase organizations' profits

C) to expand organizations' consulting needs

Which of the following statements is true regarding goal-setting theory? A) Goal commitment is more likely when individuals have an external locus of control. B) Externally generated feedback is more powerful than self-generated feedback. C) Generalized goals produce a higher level of output as compared to specific goals. D) People do better when they get feedback on how well they are progressing toward their goals. E) Assigned goals generate greater goal commitment in low rather than high power-distance cultures.

D) People do better when they get feedback on how well they are progressing toward their goals.

Which of the following statements is true regarding surface-level diversity? A) Surface-level diversity will overcome fundamental differences and promote harmony. B) Surface-level diversity can co-exist with deep-level diversity within an organization. C) Surface-level diversity does not affect employees' perceptions. D) Surface-level diversity, not thoughts and feelings, is mostly reflected in Demographics. E) Surface-level diversity in the workforce can be eliminated by effective diversity management

D) Surface-level diversity, not thoughts and feelings, is mostly reflected in Demographics.

Which of the following theories discusses three relationships: effort-performance relationship, performance-reward relationship, and rewards-personal goals relationship? A) goal-setting theory B) self-efficacy theory C) equity theory D) expectancy theory E) self-determination theory

D) expectancy theory

The external competitiveness of an organization's pay relative to elsewhere in the industry is measured by its ________. A) external benefit B) external rotation C) external costs D) external equity E) external liability

D) external equity

1) What are the three primary determinants of behavior in organizations? A) profit structure, organizational complexity, and job satisfaction B) individuals, profit structure, and job satisfaction C) individuals, groups, and job satisfaction D) groups, structure, and profit structure E) individuals, groups, and structure

E) individuals, groups, and structure

________ is defined as the processes that account for an individual's intensity, direction, and persistence of effort toward attaining a goal. A) Leadership B) Management C) Learning D) Emotional labor E) Motivation

E) motivation

________ is an extrinsic means of motivation. A) Recognition B) Autonomy C) Responsibility D) Flexibility E) Salary

E) salary

Which of the following series of dimensions of the job characteristics model (JCM) combine to create meaningful work? A) autonomy, task identity, and feedback B) skill variety, autonomy, and task significance C) skill variety, autonomy, and feedback D) feedback, task identity, and task significance E) skill variety, task identity, and task significance

E) skill variety, task identity, and task significance

According to goal-setting theory, goals are more likely to have a stronger impact on performance when ________. A) goals have long time frames for completion B) tasks are complex rather than simple C) tasks are novel rather than well learned D) goals are easy rather than difficult E) tasks are independent rather than interdependent

E) tasks are independent rather than interdependent