OB Final

During the communication process, which of the following is most likely to result in lost information and less effective communication

information overload

According to the ohio state studies, the extent to which a leaders behavior is directed toward getting the job done is called

initiating structure

The two dimensions of leader behavior explained in the ohio state studies are

initiating structure and consideration

All of the following are examples of nonverbal communication except

instant messaing

Communication that takes place among members of work groups at the same level is known as -___ communication

lateral

If behavioral leadership theories are correct, then

leadership skills can be taught through training

The tendency to consistenly evaluate other people or objects in an extremely positive fashion is what common perceptual error related to performance evaluations

leniencey

Dr, Heller is a well-liked professor. Last term, no one recieved less than a B in any of his courses. Dr. Heller may be suffering from ____ perceptual error

leniency

The channel by which a communication is passed between a sender and a reciever is called a

medium

with regard to the grapevine, a manager should try to

minimize the negative consequences of rumors by limiting its range and impact

Facial expressions, physical distance, and looking at your watch are all examples of

nonverbal commmunication

All contingency theories are based on the idea that effective leadership performance depends on

using a leadership style that is appropriate in the situational condition

When all communication is channeled through one person a ____ communication network exists

wheel

the most effective communication network for facilitating the emergence of a leader is

wheel

Memos, letter, email, fax transmission, and organizational periodical represent examples of

written communication

A sender may most likely choose to use written communication because

written communications are tangible and verifiable

____ is a "we feeling" that binds group members together

group cohesiveness

Suggestion boxes, employee attitude surveys, and grievace procedures are examples of

upward communication

____ is a process that involves an individual comparing perception of his or her performance with those of managers, subordinates, and peers

360 degree feedback

After a recent visit to the grocery store Emily received an email for an optional survey to rate her customer experience during that visit. She didn't really have too much of an opinion and wanted the $5 coupon to be used toward her next visit if she completed the survey. She rushed through the survey and rated all categories as average. This can be described as which perpetual error related to performance evaluation

Central tendency

A _____ communication network occurs when a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager

Chain

Kohn Kotter's view argues that management focuses on coping with complexity, where leadership focuses on coping with

Change

Opal, who has been a salespersom for six months recieves a review thta she feels is unfair. Her manager just completed sams review yesterday. Sam has been a top salesperson for four years. Its likey that her manager has committed a ____ perceptual error

Contrast effects

____ is information about performance shared with those in a position to improve the situation

Feedback

The first comprehensive contingency model for leadership was developed by

Fred Fiedler

Kara is a very likeable employee. Recently her boss rated her at the highest level in all areas of perfromance, even though in some areas her performance did not warrant this judgment. This is an example of a ___ perceptual error

Halo

Which of the following is true of informal groups

Informal groups can advance or undercut the plans of formal groups

Which of the following statements best characterizes the function of leadership within an organization

Leaders establish direction by developing a vision of the future; then they align people by communicating this vision and inspiring them to overcome hurdles

During communication, the ___ initiates a message by encoding a though

Sender

On the first day of class, professor sharif explains what the goals of the course are and what he expects of his students. This represents ____ of effective performance management

Step 1, defining performance

Nick's team was not making much progress on defining a new production process, Wesley was being very uncooperative. He did not agree with nicks direction, and he has not completed his tasks. This team is in what stage of group developemnt

Storming

Your boss has been reading several books on leadership. You notice that every few months he is spouting a different approach and philosophy. You have been trying to keep up with him and figure out which "leadership theory of the month" he is studying. This month, he seems to be focusing on whether the managers are employee-oriented or production-oriented. You deduce that he has been reading ________.

The university of michigan studies

Which theory states that people are born with certain characteristics that predispose them to being leaders?

Trait theory

You are the CEO of an engineering design firm that has several departments, each specializing in the design of different products. You have noticed a great deal of difference between the styles of the various department directors. You also see a big difference in the morale, employee satisfaction levels, and effectiveness (productivity) levels of the departments. One of your goals as CEO is to maximize productivity across all departments. As you look at the difference between the department directors, you notice that some are more charismatic and enthusiastic than others. In identifying this difference, you are looking at the directors'

Traits

Trait research focused on ____ where beahvioral studies focused on _____

Underlying traits; observable behavior

according to the text, which of the following skills should. be included in leadership training

all of the above

The ___ communication network is best illustrated by a self-managed team

all-channel

communication ___ is the tension and anxiety about oral, or written communication, or both.

apprehension

A leader high in initating structure would do which of the following?

assign group members to particular tasks

leaders who know who they are, know what they believe in and value, and act on those values and beliefs openly and candidly are knowne as

authentic leaders

Suddenly your boss begins sending people to training to help them develop more effective leadership characteristics. It is clear that he is reading an author who supports

behavior theories

Elly filled out a peer evaluation rating form for her teammates in her OB class. She rated everyone as a 3 or 4 on the 6-point scale. This is an example of

central tendency

Dr. meyer, an accounting professor, is concerned that he was not engagaing his students as much as he would like. He asks his boss, the department chair, and two of his colleagues to sit in on one of his classes, to give him comments and suggestions for improvement. he also passes out student evaluation forms. Dr meyers is

conducting a 360 degree feedback process

Accoding to the ohio state studies, the extent to which a leader. islikely to have job relationships charactertized by mutual trust and respect for his/her employees is

consideration

Dr. Carroll carefully chose the final exams written by her best students to read first. They all recieved excellent grades. After these, she read the rest of the exams and graded most of them average or worse. this is an example of ____perceptual error.

contrast effects

the reciever of a communication is most likely to ___ a message initiated by the sender

decode

In the performing stage of group development, members

develop close relationships by socializing often

an informal communication network is typically called a

grapevine

Oral communication messages that are passed throuhg a great many people will most likely suffer from which of the following?

distortion

The communication used by managers to provide job instructions to employees is ____ communication

downward

The two dimensions of leadership behavior identified in the university of michigan studies are

employee oriented and production oriented

Some of the department directors spend more time trainng and helping their employees, while others spend more time on the technical issues that arise int he development proces.s According to the categories used in the university of michigan studies, the directors can be described as

employee-oriented vs production oriented

All of the following are examples of downward communication flows except

employees completing attitutde surveys

In the communication process, which of the following steps occurs first

encoding

Which of the following proposed a contigency theory

fiedler

which model represents the theory that effective leadership depends upon a proper match between a leaders style of interacting with subordinates and the degree to which the situation gives control and influence to the leader

fiedlers contingency model

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in

filtering

____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations

performance management

Accurately and appropriately monitoring both ___ and ___ are critical compenents of effective perfromance management

progress; outcomes

which of the following is not a characteristic of charismatic leaders

providing rewards

An interviewer may project her own interest in family into communications she decodes from others and therefore believes female applicants will put family ahead of career. This interviewer is using ________.

selective perception

Recievers in communication se and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called

selective perception

Which of the following is not a barrier to effective communication

silence

electronic communication includes all of the following except

teleconfrencing

Leadership is best defined as

the ability to influence a group in goal achievement

Based on the results of the university of michigan studies, which department leaders most likely have departments with higher productivity and job satisfaction

the production oriented leaders

Communication must include both the ___ and the understanding of meaninng

transfer