OB Final Exam

Which of the following statements is true about emotions in the workplace?

Emotions are directed toward someone or something

Alex and George are both employees at a shoe manufacturing plant. They discuss their feelings of dissatisfaction because of a new supervisor who has been a cause of stress at the workplace. Alex says that he had applied for a transfer to another shift in order to deal with this issue. George says that he is going to talk to the department head about the issue and get it resolved. According to the exit-voice-loyalty-neglect (EVLN) model, in which of the following ways is George responding to his dissatisfaction?

Exit

Which of the following reflects the differences between emotions and attitudes?

Experiencing something versus judging something

Identify the term that represents your motivation to engage in a particular behavior regarding an attitude object

Intentions

Which of the following is a conclusion by organizational behavior scholars regarding job satisfaction?

Job satisfaction is positively related to job performance

_________ is the result of division of labor in which work is subdivided into separate jobs assigned to different people

Job specialization

Which of the following determines whether intentions translate into behavior?

Past experience, personality, and social norms

Which of the following is called a "tend and befriend" response to stress?

Seeking social support

Which of the following statements about stress is true?

Stress is caused by stressors

The concept of affective organizational commitment includes

an emotional attachment with an organization

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called

cognitive dissonance

Anger, fear, joy, and sadness represent

different types of emotions

Awareness of own emotions, management of own emotions, awareness of others' emotions, and management of others' emotions are the four dimensions of

emotional intelligence

Patricia is a flight attendant for a large airline. She exclusively works a long flight from Japan to New York, and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Patricia has noticed that when dealing with Americans, emotions tend to run higher and she often feels frustrated as opposed to Japanese who tend to be more reserved in stressful or unhappy situations. Patricia's job requires a high amount of

emotional labor