OB quiz chapter 10

Avoiding

________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue.

Moral Character

___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior.

inidividual needs being met

Which of the following is not a situation that commonly produces workplace conflict?

stop ignoring conflict

Which of the following should a person do to avoid conflict?

Mediation

________ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

true

true or false: A distributive negotiation usually involves a single issue in which one person gains at the expense of another.

true

true or false: Conflict in the workplace can lead to absenteeism and turnover.

true

true or false: One of the possible causes of incivility in the workplace is autocratic leadership.

false

true or false: The obliging style of conflict handling involves low concern for self and low concern for others.

true

true or false: Wesley's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Wesley needs to be home to take over babysitting from his wife, who works a night shift. This is a work-life conflict.