ob test 2

Business Functions

Specialized tasks performed in a business organization, including manufacturing and production, sales and marketing, finance and accounting, and human resources.

researchers at ohio state investigating the issue of stability of leader behaviors over time found that

a an individual's leadership pattern did not change much in similar situations

which of the following fits the profile of an entrepreneur

a desire to assume responsibility

cross-functional team

a team composed of employees from different functional areas of the organization

task force

a temporary team or committee formed to solve a specific short-term problem involving several departments

Which of the following is NOT a good netiquette tip for managers?

a. Use email to discuss employees' performance with other managers.

avoidant conflict cultures have which of the following conflict management norms

active conflict management norms resolve conflict openly passive conflict management norms avoid addressing conflict agreeable conflict management norms resolve conflict in a cooperative manner disagreeable conflict management norms resolve conflict competitively

Which of the following is NOT one of the worst conflict resolution behaviors?

b. expressing emotions

in group/out group status

based on how well subordinate works with the leader and how well the leader works with the subordinate

How has path-goal theory been refined over the years?

c. Additional forms of leader behavior were included.

________ conflict is a disagreement about how to accomplish

c. process

leaders can increase subordinate satisfaction and performance by

clarifying and clearing the paths to goals and by increasing the number and kinds of rewards available for goal attainment

engaging the help of others to persuade someone to do something; referring to the support of others to convince someone to agree to a proposal or to change his or her attitude toward something

coalition tactics

Which conflict resolution strategy is known as a win-lose orientation?

competition

Which influence tactic involves requesting someone's advice to solve a problem or mutually setting goals to increase a follower's commitment to the leader's decision?

consultation

a permanent task force to address specific problems or recurring needs

cross functional team

Generating feelings of __________ helps to de-escalate conflict

d. both empathy and sympathy

The main advantage of division of labor is that it promotes

d. efficient use of labor.

According to the path-goal theory, leaders can affect subordinates' performance by

e. clarifying what behaviors will lead to desired rewards

ach of the following reduces political behavior EXCEPT

e. All of these can reduce political behavior.

Which influence tactic entails offering to provide something of value now or in the future for someone's cooperation?

exchange

3rd party conflict mentors usually come from inside the organization

false

Over the years, the path-goal theory of leadership has been abandoned in favor of more transactional approaches to leadership.

false

When engaging in impression management, people tend to speak at a higher pitch.

false

which political tactic entails the use of spin doctors to project a desirable image

image building

oral communication

includes face-to-face discussion, telephone conversations, and formal presentations and speeches

The individual, group, or organization interested in communicating something to another party.

source

If a business strategy and corporate culture are pulling in two different directions, which will be very likely to win?

the culture

internet was example of which of the following kinds of innovation

radical innovation

All of the following are mechanisms that can affect the socialization of workers

(A) reading corporate statements about organization culture. (B) observing experienced employees. (C) reading corporate pamphlets. (D) attending formal training. (E) All of these are mechanisms. Answer

Johnny thinks that changing an organization's culture is like losing weight It's difficult and it can be done, but the effect is usually temporary. Is Johnny correct?

(E) No, because once a culture is changed, it tends to stick

which of the following contribute to culture

Family patterns communication space time nutritional patterns pain

For effective communication to take place, both parties must

Exchange Information

direct contact

Managers form different units informally work together to coordinate or to identify and solve shared problems

Transmission

Transfer, such as of a disease, from one person to another

The ability to affect the perceptions, attitudes, or behaviors of others.

influence

definition of decoding

involves translating the message and interpreting it

What term refers to factors that make leadership impossible?

leadership neutralizers

which of following are obstacles to changing organizational culture

managers may revert to old

An assembly process that makes a large number of identical products using a continuous, efficient procedure

mass production

Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion. These interruptions are an example of

noise

A company with a differentiation strategy facilitates a ______ structure Companies in industries with rapidly changing technology tend to benefit from _____ organizational design

organic

Information processing and communication changes include all of the following EXCEPT

organizations will have systematic plans for changes

passive-aggressive conflict cultures

passive-aggressive conflict cultures are both passive and disagreeable

which source of individual resistance change resist change for fear of others might think

peer pressure

Communication Process

the steps between a source and a receiver that result in the transfer and understanding of meaning

It's impossible for managers to create effective communities of practice, only the conditions necessary for them to exist.

true

Reducing uncertainty is one very effective technique for restraining the impact of political behavior.

true

groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations

true

if there is much employee participation in decision making, the organization structure is decentralized, regardless of the nature of the decisions being made

true

The basic premise of the early trait approach to leadership was that

unique leadership traits could be identified, and used to select leaders