OC

Emperor Fredrick II's experiment with infants, demonstrates which of the following?

Human interaction is critical for a newborn's health and survival.

On her first visit to China, Sally was surprised to find that her hosts often did not get straight to the point when communicating with her. In fact, they often seemed to be more interested in creating a friendly atmosphere than in sharing messages. Also, her hosts seemed to pay close attention to her nonverbal behaviors to determine what she meant in her messages to them. Sally found the type of communication used by her hosts to be inefficient. Why was this?

Sally is from a monochronic culture.

When Ric talks to his three poker friends, what type of communication is taking place?

small group

Being attracted to someone because of that person's personality is which of the following?

social attraction

Sara has become more and more unhappy in her relationship with George. She feels as though she is putting all the effort and resources into the relationship while George is only taking from the relationship. Sara works two jobs. George goes to school, but he doesn't have even a part-time job. He goes out with his friends on weekends while she stays home and cooks and cleans. Sara wonders if the benefits of being with George outweigh the costs. Which theory is she using to determine whether or not she wants to stay in the relationship or break up with George?

social exchange theory

The need to belong is

something we are born with.

A cause of behavior that is permanent, semipermanent, or not easily changed is referred to in which dimension of attributions?

stability

When we identify a group we believe someone else belongs to, recall generalizations about the people in that group, and apply those generalizations to that person, we are engaging in which of the following?

sterotyping

The similarity between the right and left sides of the face is known as which of the following?

symmetry

Competitive interrupting occurs when someone uses interruptions to

take control of a conversation.

When you are attracted to someone because that person possesses certain abilities and is dependable, it is known as which of the following?

task attraction

Jenny wants a divorce from Eric, but Eric believes that they just need to talk about the relationship to resolve their issues. Which communication myth best represents Eric's beliefs?

that communication will solve any problem

Al knows that Carly is not home, but he leaves a message on Carly's answering machine anyway. In this case, which communication model is being used?

the action model

Which model of communication considers communication to be a one-way process?

the action model

The area of the Johari window that applies to the dimension of our self-concept about which we are not aware, but others are aware, is called

the blind area.

The tendency to pay attention to information that supports our values and beliefs while ignoring information that does not support those values and beliefs is called

the confirmation bias.

Javier walks into a bakery. Boxes of cookies are stacked on a table. Cakes decorated with flowers are in a display case. A dog sits behind the cash register. The employees wear clean white smocks. Considering the process of selection, which detail is Javier most likely to notice?

the dog behind the cash register

"I'll see it when I believe it" is a motto that may be applied to which of the following?

the perceptual set

When Chris met Carol some weeks ago, he formed a first impression about her communication behavior. She has since made changes in her behaviors, yet Chris seems to cling to that first impression. This is an example of which of the following?

the primacy effect

Because we have our own cultures, stereotypes, primacy and recency effects, and perceptual sets, we

are NOT experts at perceiving the communication behaviors of others.

The study of movement, including how we walk, is referred to as

kinesics

What is the primary difference among the five basic types of communication?

size of the audience

According to research, what percentage of managers think they are good listeners?

94

The gesture that is used to signal "come here" in the United States actually signals which of the following in China, Columbia, and Italy?

"Good-bye!"

According to research, approximately what percentage of their waking hours do college students spend listening?

50

Alonzo met with Professor Johnson in the professor's office. Professor Johnson kept rushing the conversation and was frequently looking at her computer and her watch. Alonzo understood that Professor Johnson was likely rushing because it was the end of the semester and she had to finish grading papers so that she could turn in final grades to the administration on time. She had also mentioned a meeting with another student in fifteen minutes. Alonzo made his discussion fit the abbreviated time, and he was not offended by the professor's rushed communication. Which of the following helped Alonzo to be a competent communicator?

Alonzo is cognitively complex.

Which of the following behaviors indicates the sender is competent at online communication?

Alva asks a coworker to read her e-mail before she sends it to see if it is clear.

Which of the following statements is NOT an example of a competent communicator?

Amy has a lot of self-confidence and dominates conversations.

Angela needs to respond to an e-mail from the head of the company. Which of the following actions would NOT be appropriate?

Angela should use emojis in her response.

Antonia was walking her dog in the park when she noticed her neighbor running toward her on the trail. Antonia got ready to say "hello," but her neighbor breezed past her without so much as a glance. Which of the following responses shows the most cognitive complexity?

Antonia considers that her neighbor may not have recognized her.

Nonverbal communication scholar Judee Burgoon suggests that 65-70 percent of meaning comes from verbal communication, whereas 30-25 percent comes from nonverbal clues.

False

Which of the following is NOT a way people use communication to form their identities?

By buying new clothes

Carlos and Tina are studying for their biology final exam in a private corner of the university library. They are both struggling in the class and are feeling stressed about their semester grade. Tina's grandmother is in the hospital and this is compounding her stress. Which of the following is NOT part of the psychological context of their communication?

Carlos and Tina's table in the library

Which of the following statements is true?

Communication cannot break down

Cory and Cody have been listening to Professor Jones's lecture and viewing the accompanying PowerPoint presentation. Cory finds the material to be fascinating while Cody is bored half to death. Which of the following explains why they have such different reactions to the same lecture?

Communication passes through perceptual filters.

Beverly works out at the gym three to four days each week and has developed a slender body shape that most of her male friends think is nearly perfect. When she took a trip to Africa, she was quite surprised that many of the men there found her to be too thin. Some even suggested Beverly put some meat on her bones. After working out so hard at the gym, she could hardly believe her ears. What has happened in Beverly's situation?

Culture can influence perceptions of attractiveness.

Which of the following ideas is a communication myth?

Everyone is a communication expert,Communication will solve any problem,Communication can break down,Communication is inherently good,More communication is always better.

What we learn about others is based entirely on what they say.

False

Which of the following statements about glazing over is NOT true?

Glazing over and pseudolistening are the same thing.

Which of the following is an accurate statement?

Hearing does not mean listening.

Which of the following statements about self-concept is true?

It is multifaceted.

Which of the following is NOT a function of nonverbal communication?

It keeps us from influencing other people.

Which of the following statements regarding information overload and its effect on listening ability is true?

It makes it hard for us to listen effectively to new information.

Which of the following statements about listening is true?

Listening is about creating meaning from what you hear.

Suzy believes that her ideas about how to change the sales distribution channels are the best for her company, but nobody seems to be in support of them. She thinks that her colleagues might not fully understand the benefits of her ideas, so she shares her ideas with them every chance she gets. Which communication myth is Suzy guilty of believing?

More communication is always better.

Which of the following statements regarding communication and physical well-being are NOT true?

Negative social interaction is as important as positive interaction for the physical well-being of adults.

Which of the following statements regarding communication and physical well-being is NOT true?

Negative social interaction is as important as positive interaction for the physical well-being of adults.

Which of the following statements about perception is true?

Perception is a process.

Candice went to the snack bar at the student union and realized she had left her wallet in her car. Candice's friend Kayla told her not to worry; she would pay for Candice's lunch. Candice has benefited from which reward of social relationships?

Social relationships bring material rewards.

Which of the following statements regarding communication and problems in personal relationships is most accurate?

The lack of effective communication is the cause of problems in a relationship.

With regard to college students forming and not forming relationships online, which of the following is accurate?

There were no differences in loneliness, anxiety and social skills between students who did and students who did not form social relationships online.

Kim and Dan have worked together for nearly a year in the same area of the office. They have gone to lunch at approximately the same time each work day and have eaten lunch in the same diner near the office building. Recently, they have begun to see each other socially after work. What is probably behind this new dating relationship?

They are attracted by proximity.

We are attracted to others we find to be physically attractive. Which of the following is one reason for this?

They often have superior genes.

Most of us believe people have a harder time controlling nonverbal signals than verbal ones.

True

Which of the following statements regarding sign language is accurate?

Users of sign language use the hands and face to communicate words and ideas.

Which of the following statements regarding nonverbal signals is NOT accurate?

Verbal communication is usually believed over nonverbal communication.

When it comes to the ability to listen, which of the following applies?

We have to be taught to listen.

Which of the following is an accurate statement comparing facial expressions and vocal cues in the display of emotional states?

We tend to get more accurate information from vocal cues.

Which of the following statements about nonverbal behaviors is true?

We think nonverbal behaviors more accurately reflect what a person is really thinking.

What does the phrase "beauty is in the eye of the beholder" mean?

What one group finds attractive may not be appealing to another.

Jessica uses the transaction model of communication. Which of the following examples best illustrates this model?

When Jessica talks to a customer, she reacts and adapts quickly to the other person's behavior.

Which of the following statements about the rebuttal tendency is true?

You can miss key details that could change your response.

Which of the following statements about high self-esteem, particularly in adolescents and young adults, is true?

Young adults with higher self-esteem are more likely to exhibit aggressive behavior than those with lower self-esteem.

Alexis doesn't spend a lot of time or energy thinking about how she looks and sounds, nor about her behavior when she is around Tim and Kaley. As a result, she is relaxed in most situations. It can be said that Alexis is which of the following?

a low self-monitor

The name of the HURIER Model of listening is an example of

a mnemonic device.

A formal description of a process is called

a model.

While giving a speech in her communication class, Amy played with her hair several times because she was nervous. She did this to satisfy a personal need related to that nervousness. Amy is enacting which of the following?

a self-adaptor

Rocco had a difficult time understanding the principles that were taught in Professor Newton's physics class. Even though Rocco took notes and studied longer for the final exam than he had for any other exam, he found it hard to concentrate because he kept telling himself that he had little or no chance of passing the exam. When the grades were posted, Rocco saw he had failed the exam miserably. Which of the following probably contributed to Rocco's failing grade?

a self-fulfilling prophecy

Behaviors that are used to cause physical harm to someone else are called what?

aggressive touch

Sam got lost on the way to the summer camp where he was going to work for the summer. He asked an attendant at a gas station for directions. The attendant explained where the turnoff for the camp was and pointed in the direction where Sam should travel. The attendant used which of the following?

an illustrator

Using facial expressions, nods, vocalizations, and verbal statements to let the speaker know that you are listening is using which of the following responding strategies?

backchanneling

Bill's math professor is late to every lecture period. However, the professor takes attendance and requires that students be in the lecture hall and seated before the lecture begins. Bill has determined that this display of power over the students has to do with which area of nonverbal behavior?

chronemics

Shamus has a tendency not to listen to anything Siobhan says if he disagrees with it. Shamus is displaying

closed-mindedness.

The ability to communicate in ways that are effective and appropriate for a given situation is called

communication competence.

When we use eye contact to show that we understand a speaker, we are applying which function of nonverbal communication?

conversation management

The factors that influence the accuracy of our perceptions include which of the following?

culture, stereotypes, primacy and recency effects

When the supervisor called out assignments, David didn't hear the room number. What part of the communication model was he having problems with?

decoding

Calvin finds Carlotta to be very attractive. When he looks at Carlotta, the pupils of Calvin's eyes are likely to do which of the following?

dilate

Mary has had a difficult time with a serious family illness, and the issue is on her mind. While she is talking to Paul about it, Paul is trying to identify with Mary by understanding and experiencing what she is thinking and feeling. Paul is engaging in which of the following types of listening?

empathic listening

Which of the following is NOT one of the six stages in the HURIER model of effective listening?

empathizing

Mike is talking to his friend Tom and telling him what happened at last night's party. Tom is smiling and nodding as Mike speaks. Tom is providing

feeback

Which of the following are face needs?

fellowship and competence faces

Which of the following behaviors is not an example of pseudolistening?

giving constant feedback and evaluating what the speaker is saying

Social relationships provide people with at least two emotional rewards. Which of the following is one of those emotional rewards?

happiness

People who pay close attention to the way they look, sound, and feel in social situations are classified as

high self-monitors.

Bruce walks into a neighborhood delicatessen to buy a sandwich. He quietly looked for the end of the line to wait his turn and place his order at the counter. Bruce's actions were governed by which of the following?

implicit rules

Kelly used his communication skills to schedule a dentist appointment and an oil change for his car. Kelly used communication to meet which of his needs?

instrumental

Which of the models of communication recognizes that communication is a two-way process in which information is sent back and forth one message at a time?

interaction

Hallie goes to school full-time and works at the local bowling alley. She hosts children's parties and teaches them how to bowl. First she demonstrates the proper technique, and then the kids ask questions or give feedback. Which model of communication does Hallie use when she hosts?

interaction model

Communication we have with ourselves is which of the following?

intrapersonal

When Ric sits at his desk in the morning and reminds himself of things to do, what type of communication is taking place?

intrapersonal

Attending is an aspect of which of the following?

listening

When attributing whether the cause of a behavior is outside us or within us, we are referring to which of the following?

locus

Communication about communication is called which of the following?

metacommunication

When Ron uses his index finger to signal to Rachel that he wants her to come closer so he can show her the bluebird on the fence, he is using what aspect of nonverbal communication?

metacommunication

Gathering information about another person can make perception of them

more or less accurate.

When thinking about how nonverbal behaviors differ by sex, the text reminds us that it is important to understand that

not all nonverbal behaviors differ by sex.

Good empathic listening includes being

open-minded.

For a telephone version of a sales pitch, how should your voice sound in order to convey expressive emotions?

outgoing, confident, and excited

Perception is which of the following?

overlapping

Betty lets Dirk know she understands his message by stating in her own words what he is saying. Betty is engaging in what type of responding?

paraphrasing

Which of the following are nonverbal cues to help us make judgments in computer-mediated communication, such as e-mail and text messages?

pauses, emoticons and emojis, all capital letters

The fact that listening is a skill means that

people vary in their listening abilities.

Our perceptual sets influence how we make sense of

people, circumstances, events.

Carl is waiting at the airport to pick up his mother's sister, Tillie. Carl has not seen his Aunt Tillie for more than five years. As people begin leaving the plane, Carl notices a short, older woman who resembles his mother and assumes this must be Aunt Tillie. Carl is using which of the following?

physical constructs

When we say health is related to communication, we are considering which of the following?

physical needs

Ben is sitting in his room and trying to listen to a podcast of his professor's lecture on nuclear fission. Ben's roommate has a radio on and is talking on the phone with his girlfriend, the television is tuned to a broadcast of the evening news, and his other roommate is at the front door talking with the census taker. Ben is having a difficult time focusing his listening on the podcast because of which of the following?

physical noise

The main type of noise that the construction works have to contend with is

physical noise.

When giving a speech at the local Family History Society meeting, Doug repeatedly mumbled, and the audience found it very difficult to understand him. Doug was exhibiting which of the following?

poor articulation

Lars has decided to write his research paper on the use of space as a nonverbal communication behavior. If Lars researches personal space, and the four spatial zones used in Western cultures, he will want to focus on the study of

proxemics.

Katelyn is president of the Student Government Association. She is giving the welcome speech at the freshman orientation assembly. Her speech would be categorized as

public communication.

When giving campaign speeches, politicians often save their most rousing rhetoric for the end because they know people are more likely to remember the last thing they hear. This is an example of a

recency effect.

Companionship, affection, relaxation, and escape are all what type of needs?

relational needs

Which is the term for helping someone to avoid embarrassment and preserve dignity in a situation in which his or her dignity is threatened?

save face

Brandi has been bombarded with noise and messages while trying to focus on Professor Johnson's lecture. However, she is not paying attention to anything but the lecture. Brandi is engaged in which of the following?

selection

Inez and Rudy are in a romantic relationship. Rudy is an enthusiastic sports fan and Inez only likes sports a little, mostly because she finds a couple of players interesting. Most days Rudy is so excited about the scores and the exciting plays from the previous day's games that he spends most of the breakfast talking about and sharing this information. Inez ignores most of what Rudy is talking about, but she does listen to him when he is talking about the players she finds interesting. Which concept applies to this scenario?

selective attention

Roberta tends to remember information that supports her stereotype of people who are really intelligent, while forgetting information that does not support her stereotype of these people. Roberta is engaging in which of the following?

selective memory bias

Our identity is our

self-concept.

While recently watching a television commercial for toothpaste, Tyler noticed that the announcer did not say that the brand being advertised was the best. Instead, the announcer said that no brand was better at fighting tooth decay. Tyler realized the commercial was not claiming that the brand was better than other brands, but that it was just as good. This is an example of which of the following?

separating what is said and what isn't said

Lance received a semester grade of "C" in his communication course with Professor Monroe. Lance always receives "Bs," and he did study for the final exam. However, he thinks Professor Monroe added questions to the exam which were not on the study guide. Lance believes this explains why he received a lower-than-expected grade. Lance is applying which of the following to the situation?

the self-serving bias

The tendency of dramatic, shocking events to distort our perception of reality is known as

the vividness effect.

You can communicate nonverbally in a face-to-face sales pitch by

using expressive emotions, eye contact, and an outgoing manner.

Predicted outcome value theory suggests that

when we learn information about someone, that information can make us like the person less.

Because of the desire to produce healthy children, men across cultures tend to be attracted to

women who appear young.

Which of the following is part of the channel-lean environment?

written words