OC Exam 2

Which of the following is not generally a characteristics of classical management as developed by Taylor, Fayol, Weber?

?? Communication feedback from employees improves organizational productivity

The goal of mentoring is to enhance organizational productivity and performance.

????False

11. Henri Fayol recommended that organizations should seek to retain employees once those employees demonstrate competence in performing their job duties

???True

Which of the following is a characteristic of a human relations approach to management?

??Employees are motivated by self-esteem and self-actualization needs.

Which of the following is not true from a human resource theory of management?

??Employees are motivated by social needs.

14. Many organizations assign their employees to teams without practicing teamwork. Which of the following is important for creating a real teamwork approach?

??Employees on the team are given responsibilities for managing human and physical resources

Which of the following is not true from a human resource theory of management?

??Employees should be motivated through financial incentives.

10. Frederick Taylor recommended that managers should get advice from frontline workers regarding how to improve operations.

??False

Upward communication distortion is always the result of conscious efforts to deceive management.

??False

2. A critical researcher examining an organization that relies heavily on a teamwork approach to management might observe that the teams...

??Impose harsh rules that marginalize women and minorities.

7. Bill, an employee at North Star Power, loves the work he does. His manager views him as a smart, innovative, and creative individual who is willing and capable of handling a number of different decisions and problems on his own. Based on the information provided here, which theory best captures the managerial perspective at Bill's organization?

??McGregor's Theory Y

Which of the following statements best describes the most important findings of the illumination studies segment of the Hawthorne Studies?

??Productivity increased in nearly all conditions.

Which of these was not an important finding of the Hawthorne studies?

??Systematic changes in lighting can improve employee productivity

Teamwork results in concertive control when which of the following occurs?

??Teams adopt stricter self-imposed controls than management.

Upward communication can be stifled when subordinates fear retribution from management.

??True

A network approach to studying communication channels is different from a traditional communication channels approach because

??it examines who actually communicates rather than who is supposed to communicate

The classical management sought to eliminate

??uneven work and systematic soldiering.

5. A possible criticism or flaw of the human resources perspective is that approach assumes

??workers motivated enough to care about organizational goals

Which of the following is not a characteristic of a network liaison?

A liaison is not a member of a group but links two groups together.

Which of these is an example of horizontal or lateral ( peer) communication?

A shift manager provides the next shift manager with production details after the shift.

What is NOT an example of horizontal/lateral communication?

A supervisor and subordinate provide each other with feedback about their work.

Which of the following is an example of instrumental support?

A work lends a laptop computer so a peer can complete a job

Which of the following is an assumption of the contingency model of managerial leadership

As the situation changes the managerial leadership changes Style

As the manager of new restaurant with new employees, Pat began by being very directing so that all the employees knew what to do. As the employees become fairly confident in their job, what should Pat do according to a contingency model of managerial leadership?

B. Pat should become less directive and more relationship oriented.

The assumption of the trait approach to managerial leadership is that

Certain people are born with leadership skills that others do not possess

According to situational approach to managerial leadership?

Certain situations seem to require a particular leadership style

As a manager, Jordan likes to make sure that everyone is satisfied and happy with their work and their relationships with others. Jordan would rather have something done a little slower or with a lower quality than have employees upset with each other. This suggests that Jordan prefers which style of management?

Country club management

If a person accidentally violates a group norm the first time, which strategy would the group likely use at first?

Delay and hope the person corrects the behavior in the future

Which of the following fits the definition of routinizational of charismatic leadership

Developing a routine pattern or ritual of leading such as giving inspirational speeches to followers

3. A human resource theory of management assumes which of the following to be true?

Employees are generally self-motivated.

Teamwork or Theory Z would probably work best in which of these conditions?

Employees are strongly committed to each other.

9.Fayol believed that work could best be accomplished if employees were trained in all necessary tasks for the production process.

False

Dialectical theory suggests that in many situations we face in groups or organizations there is only one seemingly obvious and effective "best way" of dealing with those situations competently.

False

Nonprofit and volunteer organizations probably do not require much institutional leadership

False

One set by management organizational cultures are stable and unchangeable

False

Organizational charts are accurate representations of how communication actually works in organizations.

False

When supervisors talk about ethics explicitly, the likelihood is reduced that subordinates will speak up with their ethical dissent for fear of harming their relationship with the supervisor.

False

Charismatic, visionary,transformational and institutional leaders are all involved in framing because they all communicate to

Followers to influence them to accept a particular understanding of their situation

A good definition of leadership framing would be which of the following?

Framing one meaning for an event or activity over another

If a worker seems to deserve the partnership relationship with a supervisor due to hard work and expertise, his or her peers will generally

If a worker seems to deserve the partnership relationship with a supervisor due to hard work and expertise, his or her peers will generally

A manager should be concerned about people who are identified as isolates or isolate pairs in an organizational network for what reason?

Isolates tend to be people who leave the organization and must be replaced.

Which of the following is not true of grapevine or informal communication?

It tends to be more inaccurate than accurate.

Which of the following is an assumption of a dialectal approach to managerial leadership

Managers often must balance between two contradictory but desirable options

Which of the following is not true about norms in relationship to organizational culture?

Norms are routinely and openly discussed with newcomers.

Which of the following is a common problem with upward communication?

Only positive information is usually reported.

Which of the following is an important difference between organizational leadership and managerial leadership as defined in the text?

Organizational leaders may not have personal contact with everyone they must lead

Which of the following forms of communication would you not expect to find in a collegial peer relationship?

Peers communicate candidly as if they are very good friends.

Which of the following is assumption of the style approach to managerial leadership

People have a strong preference to lead with a certain style in most situations

Christmas parties, company picnics, and student/faculty social events are all examples of which cultural rite?

Rites of integration

Which is true of supervisor-subordinate relationships higher up in the organization compared to lower levels?

They are more likely to have open communication with their subordinates.

Which of the following is a characteristic of an effective supervisor according to the average supervisor style?

They are oriented toward their subordinates and concerned about them.

A coalition is a network group with which of the following characteristics?

They join together temporarily to accomplish something and then disband.

Which of the following is a characteristics of visionary leader?

They routinize their vision so that it is predictable to followers

1.According to human relations theorist, satisfied workers are productive workers.

True

12. High job satisfaction is negatively associated with employees' intention to leave the organization.

True

13.In a human relations approach to management, management listens to the employees but still makes the decisions?

True

8.Concertive control in teamwork is more obtrusive than supervisory control.

True

Ideally, charismatic leaders should be involved in routinizing their vision

True

Organizational communication norms are the patterns of who says what to whom when, through what channel, for what duration, and by what decision procedure.

True

The scout role of organizational leaders involves seeking out and being aware of information and opportunities in the organization or environmental that can assist the group or organization

True

Those in higher level organizational positions (e.g., executives with top managers) are more likely to develop an open communication relationship with one another and involve one another in decision-making than those in lower level management or supervisor positions working with entry level employees.

True

Transnational leadership is to managerial leadership as transformational leadership is to organizational leadership.

True

Upward distortion is most likely to occur when subordinates so not trust their supervisor

True

Jay was excited to be interviewing with Sooner Creative Services. As he entered the building for his interview, he noticed that there was a game room located to the left of the foyer and that nearly everyone was wearing jeans and t-shirts. Jay was most likely noticing aspect of the organizational culture?

artifacts

If a worker seems to deserve the overseer relationship with a supervisor due poor work habits and skills, his or her peers will generally

avoid the person due to his or her work habits and reputation.

Which of the following is not a characteristics of supervisor/subordinate interaction from an average supervisor communication style perspective?

b. Supervisors communicate differently with different groups of subordinates.

Which of the following is not likely to cause a strong emotional response at work?

c. receiving the usual heavy work assignments for the week

A person who has a multiplex linkage

communicates to someone about multiple topics such as work and social

Which of the following would you not expect to observe in a partnership (high LMX) supervisor-subordinate relationship?

d. The subordinate is unwilling to interrupt the supervisor.

According to Martin, subcultures that consistently shares values and assumption about work reflect which perspective on culture?

differentiated culture

An employee recently experienced the death of a parent. After returning to work, the employee is often upset thinking about this loss but tries to hide it. This is an example of which type of emotion?

emotion at work

A social worker constantly deals with individuals who are in terrible situations and tries to helping them out. The work is emotionally draining. This is an example of which type of emotion?

emotion work

A fundraiser is expected to be very pleasant to all of the donors, even the rude and demanding ones, so that they will continue to give to the university. This is an example of which type of emotion?

emotional labor

Satisfaction with one's own coworkers or peers is not relevant in determining an employee's job satisfaction or intentions to leave the organization

false

Subordinates can create the Peiz Effect by complimenting their boss and their boss's boss

false

6. Barbara is the manager of textiles at a large department store in town. She runs a tight ship but is quick to reward her employees through economic incentives and public praise for a job well done. She communicates her goals and objectives for each of the employees once a week during departmental meetings. Yet, her employees complain that when they voice concerns or give input, Barbara responds to these complaints by saying that she is acting in the best interests of the organization and the employees. Barbara's style most closely resembles which approach to management?

human relations

Stories or narratives are an important part of an organization's culture because through storytelling

people learn appropriate behaviors and values.

Which of these is a possible use of downward communication?

reasons for doing jobs certain ways

An important characteristic of the differentiated perspective of a supervisor communication style compared to the average supervisor style is that it

recognizes that supervisors communicate differently to different subordinates.

MJ works in a setting in which employees are assigned to groups who are given assignments, budgets, and deadlines, but they are allowed to make their own decisions has to how to meet those goals. Usually one person serves as the point person between the group and management, but that person may change depending on the job. Which management perspective seems to best describe the approach of this organization?

teamwork

Time and motion studies were used to determine

the one best way to do a given job.

Which of the following would be an example of an implicit norm in an information technology group?

the use of PowerPoint by everyone when they make presentations

Understanding metaphors used by organization members can be an important part of understanding an organization's culture because

they reflect an understanding of the way the organization works.

Supervisors believe they communicate more information than subordinates perceive they receive.

true