operations mgmt ch 1

Which of the following statements about variation is false?

Any variation makes a production process less productive

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

manufacturable

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

true

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

true

Service typically involves a much higher degree of customer contact than manufacturing.

true

A "product package" consists of:

a combination of goods and services.

Most people encounter operations only in profit-making organizations.

false

Operations, marketing, and finance function independently of each other in most organizations.

false

Which is not an area of significant difference between manufacturing and service operations?

forecasting demand

Which of the following would tend to increase the importance of supply chain management?

increased globalization

Which of the following is not true about the systems approach?

A systems approach concentrates on efficiency within subsystems.

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher:

agility

Which of the following is a type of transformation process used by operations to convert inputs into outputs?

analyzing entertaining cutting storing

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's:

internal supply chain.

Technology choices can have a major impact on:

quality. costs. productivity. customer satisfaction.

Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors?

supply chain mgmt

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

sustainability

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________.

sustainability; threat of global warming

Product design and process selection are examples of _______ decisions.

system design

The responsibilities of the operations manager include:

the creation of goods or provision of services.