OPS/330T: Strategic Operations And Logistics Topic 8 Quick Check

What is guardbanding?

When engineers set product specifications tighter than they need to be

The goal for the size of the Santa on a Christmas Santa cup is 3.5 cm (T) with an acceptable tolerance of ± 0.9 cm. The grand mean of the size of the Santa from the samples that were taken is 3.4 cm (m) and the standard deviation is 0.28 cm. What is CPk? (rounded to three decimals)

0.952

A control chart that measures variables measures what?

Characteristics that can be measured on a continuum of value like weight and volume

The International Organization for Standardization (ISO) built its quality certification ISO 9000 on which core principles? a. Total Quality Management (TQM) b. Automated Manifest Systems (AMS) c. Automated Storage/Retrieval System (AS/RS) d. Business Continuity Planning (BCP)

a. Total Quality Management (TQM)

Which "Quality of Product" dimension would you be assessing when asking the question, "Does the product look, sounds, taste, or smell the way it should?" a. Perception b. Serviceability c. Aesthetics d. Conformance e. Features

c. Aesthetics

Which "Quality of Product" dimension would you be assessing when asking the question, "Is the product relatively easy to maintain and repair?" a. Durability b. Reliability c. Performance d. Serviceability e. Conformance

d. Serviceability

Which "Quality of Product" dimension would you be assessing when asking the question, "How long will the product perform or last, and under what conditions?" a. Conformance b. Serviceability c. Reliability d. Performance e. Durability

e. Durability

Which of the following is the first step of W. Edward Deming's PDCA cycle? a. Participate b. Procrastinate c. Practice d. Prepare e. Plan

e. Plan