Org 3200 Questions

_ is a type of job evaluation method in which individual jobs are evaluated in relation to every other job, based on a ranking system, and an overall score is given for each job, determining the highest-valued job to the lowest-valued job. A. Paired comparison method B. Job ranking system C. Point-factor system D. Job classification system

A

Which one of the following is NOT an aspect of the SMART goal system? A. Goals should be motivating to the employees B. Goals should specify target dates for completion C. Goals should support the organization's mission D. Goals should be stated in precise terms

A. Goals should be motivating to the employees

Which of the following statements regarding goal setting is FALSE? A. Goal setting doesn't work when employees lack the skills and ability to perform at a high level B. Effective goal setting eliminates the problem of rewarding the wrong behaviors. C. Goal setting takes longer when employees are given complicated tasks that require a considerable amount of time. D. Goal setting has often been shown to increase performance in a variety of settings.

B

Individual Characteristics

Beliefs, values, & personality

The personality dimension of __ depends on life experiences such as the opportunity to achieve one's goals, the ability to influence others, and having a clear sense of being valued by others. A. Emotion B. Attitude C. Motivation D. Self-Esteem

D

Procedural Fairness

Deals on whether or not decision-making processes are being used

Distributive Fairness

Deals with outcome fairness

Interactional Fairness

Deals with the degree to which people are treated with respect, kindness, & dignity

Task Identity

Degree to which a person completes a task from start to finish

Autonomy

Degree to which a person has freedom on how to perform tasks

Feedback

Degree to which a person learns how effective he/she is at their work

Skill Variety

Degree to which the job requires the person to use multiple high-level skills

Group/Team processes

Development, Leadership, & Conflict

Which model of motivation is based on the idea that individuals are motivated to work when they believe that they can achieve things they want from their job?

Expectancy Theory

Job Satisfaction

Extent to which individuals find fulfillment in their work

Power distance

Extent to which individuals in a society accept inequalities in power and status

______ is the removal of all reinforcing events.

Extinction

Maria wants to book at least three more home parties because if she reaches her goal of 10 parties then company will give her a four-day vacation to Bermuda. What type of motivation does this demonstrate?

Extrinsic

(T/F) Decision making in organizations is orderly and within individual control.

False

(T/F) Organizational climate teaches employees what is expected of them.

False

__________ is a suggestion that results in quality improvements and can be used to reinforce positive behavior.

Kaizen

Which of the following is an example of indirect turnover costs?

Loss of production

Organizational commitment

Strength of an employee's involvement with the organization and the degree in which they identify with it

_____ is defined as a process for identifying and developing internal people who have the potential for filling positions.

Succession Planning

What is organizational behavior?

The study of individuals and groups within an organizational context and the study of internal processes and practices as they influence the effectiveness of individuals, teams and organizations

Interpersonal processes

Trust, Justice, Power/Politics

_____ refers to the number of employees who leave a company in a particular period of time.

Turnover

Conducting a series of random inspections throughout the year is an example of:

Variable Interval Schedule

_____ organizations are characterized by their lack of physical locations such that all employees work from home or a location of their choice to help in cost containment.

Virtual

Hope

Willpower + Waypower

Losing an employee is called

turnover

The premise behind operant conditioning is the learning of

voluntary behavior

***John is assembling a work team tasked with developing innovative uses for the firm's new product line. In selecting people to be part of this team, which of the Big Five personality factors would be most beneficial? A. having a high degree of openness B. having a high degree of agreeableness C. having a low degree of emotional stability D. having a low degree of conscientiousness

A

Which of the following is NOT an aspect of the SMART goal system? Which one of the following is NOT an aspect of the SMART goal system? A. Goals should be motivating to the employees B. Goals should specify target dates for completion C. Goals should support the organization's mission D. Goals should be stated in precise terms

...A

What is competency?

An interrelated cluster of knowledge, skills, and abilities needed by an individual, team, or organization for effective performance.

Which step in the attribution process: Beliefs

Antecedent

Which step in the attribution process: Information

Antecedent

Which step in the attribution process: Motivation

Antecedent

Which step in the attribution process: Perceived causes of behavior

Attribution

Model of Goal Setting in Correct Sequence

Challenge Moderator Mediator Performance Reward Satisfaction Consequence

A _____ is an outline that explains the expected ethical behavior of employees.

Code of Ethics

Which of these is NOT a component of the job characteristics model?

Congruence

Which step in the attribution process: Behavior

Consequence

Which step in the attribution process: Expectations

Consequence

Which step in the attribution process: Feelings

Consequences

refers to an individual's determination to reach a goal, which can sometimes overcome deficiencies in

Goal Commitment

Which of the following items are NOT a facet of job satisfaction: Supervision Growth Pay Security Hope

Hope

_____ means to enhance a job by adding more meaningful tasks to make the employee's work more rewarding.

Job enrichment

________ are given for meeting certain performance standards, such as meeting sales targets.

Incentives

In the general equity model, are what an individual contributes to an exchange.

Inputs

Which of the following represents an external factor that affects perception?

Intensity

Caroline wasn't sure if her coworker was serious or joking when he said their department should boycott the next management meeting if they aren't guaranteed a pay raise. Which state of the perception process is Caroline using?

Interpretation

Understanding what it means when a person defensively folds their arms in front of themselves, while listening to a contrary point, is an example of which skill?

Interpreting nonverbal communication

Impression management normally begins during:

Interview process

What is considered the primary influence over worker motivation?

Job Design

Following a _____ is to pay the going rate for a particular job, within a particular market based on research and salary studies.

Market Compensation Policy

What links one's performance to the challenges of attaining a goal?

Mediators

According to the ___________, people process pleasant events more efficiently and accurately than they do unpleasant events.

Pollyanna principle

The ___________ occurs when someone holds high expectation of another person and that alone improves the individual's performance.

Pygmalion Effect

In job design, what entails breaking down tasks to their simplest components and assigning them to employees so that each person would perform few tasks in a repetitive manner?

Specialization

Distinguish the following as either an individual characteristic or process: -Motivation -Demographic Attributes -Personality -Decision Making

Motivation= process Demographic Attributes= characteristic Personality= characteristic Decision Making= process

_________ is a type of reinforcement that repeats an unpleasant event until an employee performs or ceases a certain behavior. *unsure ab this one*

Negative Reinforcement

_____________ occurs when an unpleasant event that precedes the employee behavior is removed when the desired behavior occurs.

Negative Reinforcement

Which of the following is NOT among the Big Five Personality Factors? Neuroticism Openness Stability Conscientiousness

Neuroticism

Contextual influences

Organizational identity and climate

Which among the following is the most powerful influence on behavior?

Past experience

Mollie is looking through her files to find an employee who is suitable for a three-year overseas assignment. What important personality trait should she take into consideration?

Patience

People processing pleasant events more efficiently and accurately than they do unpleasant events is an example of:

Pollyanna Principle

Task Significance

Refers to if whether or not a person's job substantially affects someone's work, health, or well-being

Danielle isn't that interested in doing the project because she feels like since everyone else in that group works in a different department, her opinions won't be respected. Which component of self-determination theory is Danielle struggling with?

Relatedness

_________ involves keeping and motivating employees to stay with the organization

Retention

If an organization has a particularly low budget to be used for employee training, which reward system would be LEAST appropriate?

Skills based

Identifying behaviors that will lead to improved performance and selecting the appropriate models for employees to observe are guidelines for using ____________theory.

Social Learning

Organizational behavior, as a field, is characterized by a(n) __ approach.

Systems

What is HRM?

The process of employing people, training, and compressing them, developing policies relating to people, and developing strategies to retain people

(T/F) In the past, human resources played more of an administrative role as opposed to a strategic one.

True

(T/F) To be effective, employees must clearly understand their jobs and the design of the organization.

True

A _____ plan gives all employees a minimum level of benefits and a set amount to spend on flexible benefits, such as additional healthcare or vacation time.

cafeteria

The process by which individuals learn to link the information from a neutral stimulus to a stimulus that causes a response is called

classical conditioning

Cameron will only receive a bonus if he refers new customers. This an example of _________

contingent reinforcement

The conclusion drawn from the Hawthorne studies was that worker output increased dramatically because:

employees received attention & felt valued

The two key attributes of challenging goals are:

goals clarity & goals difficulty

Which of the following pay level models is appropriate for a company if market pressures or labor supply and demand pressures greatly impact the company?

going rate model

Blake can't understand why his friend Justin always plays the lottery since Blake believes a person's good fortune is a direct result of that persons hard work and not the result of fate or chance. Blake has a high _______

internal locus of control

The level to which Natalie identifies with her company and the strength of her involvement in the company can be defined as her ________________

organizational commitment

The process of setting the pay scale for specific jobs or types of jobs is called _____.

pay grading

A culture high on individualism would emphasize ___________

personal achievement

The set of psychological attributes that captures the unique nature of a person is referred to as

personality

Implicit personality theory demonstrates a relationship between a person's_____________ and personality.

physical characteristics

In a(n) _____ system, employees are paid based on the number of items that are produced.

piecework

People with a _____________ tend to take personal initiative across a range of activities and situations.

proactive personality

The primary focus of retention plans is to outline strategies that:

reduce turnover and address employee motivation

Attitudes

relatively lasting feelings, thoughts, & behaviors towards something

The personality dimension of ________ depends on life experiences such as the opportunity to achieve ones goals, the ability to influence others, and having a clear sense of being valued by others.

self-esteem

A _____ is one in which the employee receives no base pay and entire pay is based on meeting sales goals.

straight commission plan

Terry wants to perfect his breastroke; he spends time watching videos of Michael Phelps swimming so he can observe his breaststroke technique. Terry is engaged in _________

symbolizing