Org Management chapter 9, Org Management Chapter 5&6, Chapter 7&8 org management
A ________ helps employees whose personal lives suffer from a lack of planning to sort out their priorities. 1)Time management program 2)wellness program 3)life insurance program 4)health and wellness program
A
Heavy investment in ________ will help take advantage of the market's growth and help maintain high market share. A) cash cows B) stars C) question marks D) dogs
B
A cost leadership strategy requires a firm to ________. A) maintain the lowest cost structure B) be unique in its product offering C) aim at a cost advantage in a niche market D) match its competition in terms of costs
A
"If it's not one thing, it's another. We just get used to doing things one way and suddenly that's not good enough anymore. It's a new machine here, a new manager there, changing customer demands-it never ends!" This is an example of ________. 1)the water over the dam metaphor 2)the calm waters metaphor 3)the white-water rapids metaphor 4)the falling water metaphor
C
A ________ is a broad statement of an organization's purpose that provides an overall guide to what organizational members think is important. A) mission B) vision C) project D) preamble
A
A ________ prevents an individual from doing what he desires. 1)constraint 2)demand 3)lien 4)necessity
A
A student who never considers breaking into an instructor's office to steal an accounting exam didn't think twice about asking a friend who took the same course from the same instructor last semester what questions were on the exam. What does this example illustrate? A) This example illustrates the concept of issue intensity. B) The student involved has an internal locus of control. C) The student involved has a strong ego strength. D) This example illustrates the concept of value-based management.
A
After several expansions and acquisitions that resulted in duplicate positions of several administrative functions, U.S. Big Corp. decided to reorganize itself around customers rather than around functions. This would amount to a change in ________. 1)structural design 2)selection process 3)degree of centralization 4)structural components
A
An organization that initially brings a product innovation to the market is known as the ________. A) first mover B) free rider C) cash cow D) question mark
A
Bella Vista Clothing targets teenage girls with a range of affordable ready-to-wear clothing. The company is opening two new outlets, as sales have been excellent. Which one of the following represents a strength for the company? A) The company's in-house designers have a knack for identifying and popularizing fashion trends. B) Disposable income is rising and consumers will have more money to spend on clothes C) Bella Vista has excess production capacity. D) A long-time competitor recently went out of business and Bella Vista can cut down on its advertising budget.
A
Despite reassurances from R&D's internal testing lab, Stephen believes the new material for climbing ropes should not be used in their manufacture until it has been certified by an independent lab. It would appear that Stephen has ________. A) high ego strength B) weak ego strength C) internal locus of control D) external locus of control
A
Helen, the owner of Crazy Cupcakes, is conducting a SWOT analysis of her company. Which one of the following represents an opportunity for expansion? A) There has been a trend toward personalized cupcakes for a variety of occasions. B) The production process was found to be highly efficient and wastage was kept to a minimum. C) In a taste test, Crazy Cupcakes products ranked higher than competitors in the taste and texture segments. D) One of Crazy Cupcakes competitors has added cookies to its product line.
A
In his exit interview, James, a member of a minority group, mentioned that he had been passed over for promotions in favor of less qualified internal candidates. This situation relates to ________. A)organizational performance B)deep-level diversity C)organizational strategy D)financial management
A
In which of the stages of moral development do individuals stick to rules to avoid physical punishment and follow rules only when doing so is in their immediate interest? A) preconventional stage B) conventional stage C) principled stage D) post-conventional stage
A
Johnson Controls violated the ________ Act when it denied women the option to apply for positions in the lead battery room. A)Civil Rights, 1964 B)Equal Pay C)Civil Rights, 1991 D)Lilly Ledbetter Fair Pay
A
Judging a person on the basis of one's perception of a group to which he or she belongs is known as ________. A)stereotyping B)assimilation C)prejudice D)integration
A
Lower-level managers are responsible for ________ strategies. A) functional B) stability C) corporate D) tactical
A
One big challenge for managers of diverse workforces is to ________. A)provide accommodations for disabilities and religious beliefs that other employees don't view as special treatment B)assure that employees do not discuss their religious beliefs with other workers C)provide accommodations for disabled workers that don't carry excessive costs D)treat all employees identically despite individual differences
A
One way to evaluate a company's green actions is to use the ________ list of the most sustainable corporations in the world. A) Global 100 B) Global 500 C) Global 400 D) Global 200
A
Organizations grow by using strategies of ________. A) concentration, integration, or diversification B) concentration, integration, or stabilization C) integration, diversification, or differentiation D) integration, diversification, or functionalization
A
Patrick expects each person he hires for his online business to be involved in studying trends involving new technology, competitors, and customers. These employees are involved in ________. A) external analysis B) internal analysis C) economic analysis D) industry analysis
A
Raul is concerned that when his older workers retire, he will not be able to fill their positions because ________. A)too few students are receiving the solid math and science education required in high-growth industries B)only older workers understand the history of their organizations C)young workers lack even minimal communication skills D)younger workers are less likely to dedicate themselves to the job to the degree that older workers do.
A
The CEO is meeting with his top managers to determine how best to compete successfully in the company's market. This group is developing the company's ________. A) strategy B) competitive advantage C) strengths and weaknesses D) opportunities and threats
A
The ________ Act offers some legal protection to whistle-blowers. It has a provision wherein any manager who retaliates against an employee for reporting violations faces a stiff penalty of a 10-year jail sentence. A) Sarbanes-Oxley B) Glass-Steagall C) Taft-Hartley D) Landrum-Griffin
A
The centerpiece of the ________ efforts is the Anti-Bribery Convention that was the first global instrument to combat corruption in cross-border business deals. A) Organization for Economic Co-operation and Development's B) Institute of Global Ethics' C) Ethics and Compliance Officer Association's D) United Nations'
A
The primary debate about ethics training programs is whether ________. A) ethics can be taught B) ethics training is sufficient C) the programs cause a regression in a person's moral development D) the programs decrease awareness of ethical issues in business
A
The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________. 1)external force of change 2)internal force of change 3)marketplace force of change 4)economic force of change
A
Todd Miller, CEO of Miller's Grocery, has determined that all stores should be well maintained both inside and out. This is an example of a ________. A) directional plan B) specific plan C) financial goal D) social goal
A
When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes. 1)technological 2)people 3)efficiency 4)structural
A
When uncertainty is high, plans should be ________ and ________. A) specific; flexible B) directional; standing C) short-term; directional D) general; informal
A
Which aspect of planning refers to documents that outline how results are to be achieved? A)plans B)goals C)objectives D)performance guidelines
A
Which of the following ISO standards is related to quality management? A) ISO 9000 B) ISO 14000 C) ISO 8000 D) ISO 15000
A
Which of the following arguments on social responsibility states that businesses should address social problems before they become serious and costly to correct? A) superiority of prevention over cures B) possession of resources C) balance of responsibility and power D) better environment
A
Which of the following statements is true of gender diversity in workplaces? A)No consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability. B)Today, men make up nearly two-thirds of the workforce, while women account for the remaining third. C)Affirmative action policies have resulted in women, generally, starting their careers at higher levels than men. D)Despite the disparity in representation in the workforce, women earn nearly as much as men do on a median basis.
A
Which one of the following factors has contributed to the decline in the number of years used to define short-term and long-term plans? A) environmental uncertainty B) economic recessions C) flattened organizational structures D) stagnant business conditions
A
Which one of the following is among the reasons why managers should plan? A)When work activities are coordinated around plans, inefficiencies become obvious. B)Uncertainty can be eliminated and the organization can be insulated from change with planning. C)Planning eliminates the need to set goals. D)Planning eliminates the need to measure work effort.
A
Which one of the following is true regarding reduction of employee stress? 1)In order to reduce stress, managers should make sure that the employee's abilities match the job requirements. 2)A realistic job preview during the selection process maximizes stress by reducing ambiguity over job expectations. 3)Improved organizational communications maximizes ambiguity-induced stress. 4)Job redesigns that increase opportunities for employees to participate in decisions and to gain social support increase stress.
A
Which one of the following represents a change in technology? )Hand-held calculators replaced pencil and paper in the workplace. 2)Brenda exchanged her broken iPhone 4 for an iPhone 5. 3)Wooden desks were replaced by steel ones with composite tops. 4)Brownstone Corp. carpeted the tile floors in its office areas.
A
Which one of the following represents a change in technology? 1)Most business communication involves email. 2)Electricity is produced by generating plants that burn coal. 3)Bold, bright colors in clothing and wall paint have largely replaced neutrals. 4)The participation rate of the U.S. labor force is at its lowest point in the last 40 years.
A
Which one of the following statements is true regarding an organization's goals? A)Using a single goal such as profit may result in unethical behaviors by employees. B)A single goal is more efficient than multiple goals for defining an organization's success. C)All organizations share the single goal of making profits. D)Long-term success is ensured if managers emphasize only one goal for an organization.
A
Your university has tried to promote the establishment of shared values so that all members will understand its beliefs. The university has established ________ management. A) values-based B) stakeholder-based C) leadership-based D) market-based
A
________ involves exchanging something of value for an agreement to lessen the resistance to the change effort. )Negotiation 2)Manipulation and co-optation 3)Coercion 4)Facilitation and support
A
________ is a process of setting mutually-agreed upon goals and using those goals to evaluate employee performance. A) Management by objectives B) Management by walking around C) Management by observation D) Management by exception
A
________ is a term that describes a tendency or preference toward a particular perspective or ideology. A)Bias B)Prejudice C)Impartiality D)Reasoning
A
Freedom of association and the effective recognition of the right to collective bargaining are the Global Compact principles in the area of ________. A) anti-corruption B) human rights C) labor standards D) union representation
C
When a totally new product, such as laser discs years ago, is introduced, it would be considered a ________ according to the BCG matrix. A) star B) cash cow C) question mark D) dog
C
An increase in the diversity of his department has led to conflict and animosity. To reduce this and allow his team to become more productive, Lemuel has asked the Human Resources department to provide ________ for his people. 1)survey feedback 2)sensitivity training 3)team building 4)intergroup development
B
Ben is selecting members for a problem-solving team. Which of the following team compositions is most likely to result in better team performance? A)employees with at least ten years of seniority B)employees from the quality department C)employees from a variety of ethnic and gender backgrounds D)an all-male or all-female team
C
Back2Work is considering replacing the receptionist who answers the phone with an automated answering system. Back2Work should ________ to reduce resistance to this change. 1)negotiate with the current receptionist 2)tell the current receptionist she is being reassigned 3)involve the current receptionist in the decision process 4)explain the benefits of this change to the current receptionist.
C
Bruce will be making a presentation to the senior management team to encourage them to support efforts to improve the company's diversity policies and practices. One of the more compelling arguments he can use is ________. A)companies with exclusive practices experienced higher profits B)companies with inclusive practices outperformed their competitors C)Federal law does not require companies to make accommodations for LBGT employees D)the company will likely lose market share if it does not improve its practices
B
Defining the organizational mission forces managers to identify what ________. A) its competitive advantage is B) the organization is in business to do C) its capabilities are D) pending legislation will affect the organization
B
Functional-level strategy directly supports the ________. A) corporate strategy B) competitive strategy C) operating strategy D) concentration strategy
B
Groups made up of employees connected by some common dimension of diversity are known as employee ________. A)work councils B)resource groups C)assistance teams D)care programs
B
If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes. 1)technological 2)people 3)financial 4)structural
B
In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________. 1)change masters 2)change agents 3)change champions 4)change generators
B
Operational plans are usually ________. A) short term, directional, and standing B) short term, specific, and standing C) long term, directional, and single use D) long term, specific, and standing
B
________ refers to gathering information about competitors that allows managers to anticipate competitors' actions rather than merely react to them. A) Due diligence B) Competitor intelligence C) Data aggregation D) Value analysis
B
________ refers to the social traits that are shared by a human population. A)Race B)Ethnicity C)Nationality D)Ancestry
B
A ________ describes the rationale of how a company is going to make money. A) mission statement B) business model C) SWOT analysis D) core competency
B
People are going to be different. The focus of managers should be to ________. A)find ways to keep various groups within the workforce from creating conflict B)find ways to develop strong relationships with and engage the entire workforce C)make sure the practices within their departments comply with the letter of the laws governing discrimination in employment D)find commonalities among various groups displaying surface-level diversity
B
Short-term plans are those covering ________ or less. A) three years B) one year C) six months D) five years
B
The ________ view of social responsibility holds that management's only social responsibility is to maximize profits. A) socioeconomic B) classical C) sociocultural D) neoclassical
B
The main reason strategic management is important is ________. A) it allows an organization to anticipate economic recessions B) it can make a difference in how well an organization performs C) it reduces uncertainty D) it simplifies the environment
B
The two metaphors commonly used to describe the two views of the change process are ________. )smooth water and troubled water 2)calm waters and white-water rapids 3)shallow water and falling water 4)burning bridge and water over the dam
B
What approach deals with an organization changing its interaction with the environment because of the preferences of its customers? A) stakeholder approach B) market approach C) legal approach D) activist approach
B
When making editorial decisions for his newspaper, the owner/editor mostly picks issues that are in line with his political beliefs and those that his advertisers approve of despite his publicly stated goal "to be a champion for free speech and for the development of the community." This indicates that ________. A) the company's strategic goals do not leave any room for interpretation B) the company's stated goals are not its real goals C) the company's goals are directional in nature D) the company's financial goals derive from its strategic goals
B
When the price of beef skyrockets, consumers switch to pork and chicken. This demonstrates ________. A) the threat of new entrants B) the threat of substitutes C) the bargaining power of buyers D) the bargaining power of suppliers
B
Which of the following arguments on social responsibility states that pursuing social goals hurts a business's economic productivity? A) long-run profits B) dilution of purpose C) stakeholder interests D) public image
B
Which of the following examples reflects a socially responsible action by an organization? A) Ford Motor Company became the first automaker to endorse a federal ban on sending text messages while driving. B) Apple has eliminated lead-lined glass monitors from its product line and pioneered reduced-sized packaging that leverages recyclable materials. C) Chick-fil-A has stopped selling products containing meat from poultry raised with antibiotics. D) UPS has a company-wide policy that urges employees to volunteer during natural disasters and other crises.
B
Which of the following is an example of a single-use plan? A) affirmative action hiring policies of a company B) a plan developed to install a new computer network C) the procedure to be followed for firing low-performing employees D) a plan developed to ensure worker safety at the company's facilities
B
Which of the following organizations is best suited to promote ethical behavior in its employees? A) An organization that has a reward and punishment system that depends on specific goal outcomes. B) An organization that has formal rules and regulations in place. C) An organization that punishes employees who do not meet goals. D) An organization rewards success without asking how it was achieved.
B
Which of the following statements is true of the changing trends in U.S. workplaces? A)The surge in immigration, especially over the last two decades, has flooded the United States with low-wage foreign labor. B)Organizations must recognize that they can't expect employees to assimilate into the organization by adopting similar attitudes and values. C)In most U.S. metropolitan cities, more immigrants are employed in low-wage jobs like construction, cleaning, or manufacturing, than in white-collar occupations. D)People now entering the workforce are significantly older, less ethnically diverse and/or native-born.
B
Which of the following trends has been observed in the world population in terms of aging? A)As nations have advanced economically, birthrates have increased in proportion to the growing world population. B)People aged 65 and older will soon outnumber children under age 5 for the first time in history. C)The world's population is growing older, but at a slower rate than it did in comparison with the previous two centuries. D)The world's population aged 80 and over is projected to decrease 233% by 2040.
B
Which one of the following correctly reflects the characteristics of the current U.S. population? A)Nearly one in five Americans today is an immigrant. B)The median age of the U.S. population has risen significantly over the last decade. C)The Asian population in the United States is presently the largest ethnic group. D)The Hispanic community represents nearly one-third of the total U.S. population.
B
Which one of the following is a problem associated with traditional goal setting? A) Top level managers tend to define the organization's goals in very narrow terms. B) Transition of strategic goals into departmental, team, and individual goals is difficult. C) It can result in the formation of a means-ends chain. D) Goals set are invariably easily accomplished.
B
Which one of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation? 1)negotiation 2)education and communication 3)participation 4)facilitation and support
B
Which one of the following would be a legal and ethical source of business intelligence? A) information provided by a former employee B) competitors' financial data C) memos found in a business's trash D) posts on social media
B
________ is defined as a business firm's intention, beyond its legal and economic obligations, to do the right things and act in ways that are good for society. A) Social obligation B) Social responsibility C) Social screening D) Values-based management
B
After Body-Met acquired Uni-Dyne, the company reorganized around geographic divisions instead of function. This action represents changes in ________ 1)strategy 2)structural components 3)structural design 4)people
C
After the SWOT analysis is complete, managers are ready to ________. A) begin production B) identify competitors C) formulate strategies D) review the analysis
C
Emily's Bakery's customers have asked her to open a second location in a neighboring town offering the same menu as the original location. If Emily decides to do this, she will be following a ________ strategy. A) focus B) differentiation C) concentration D) diversification
C
Employee A prefers to work flexible hours and to work from home as often as practical. According to research, Employee A is likely to be ________. A)a minority B)disabled C)female D)older
C
An organization is in the process of goal setting. It has finished reviewing the organization's mission. What should it do next? A) determine the goals individually or with input from others B) write down the goals and communicate them to all who need to know C) evaluate available resources D) review results and whether goals are being met
C
An organization's mission states that it "is committed to reducing its environmental footprint"; but its facilities do not comply with statutory environmental regulations. This is an instance of how ________. A) strategic goals help shape financial goals B) long-term goals differ from short-term goals C) an organizations stated goals need not be its real goals D) a company's real goals are derived from its mission statement
C
Ang Li has found it rather hard to move up in her managerial career at her workplace especially when compared to how fellow graduate from Tri-Valley, Adam Watson, has managed to become the regional manager of sales in the company. This suggests the presence of ________ in Li's organization. A)goldbricking B)a self-serving bias C)a glass ceiling D)stereotyping
C
Apple is an example of a company that was ________. A) pursuing a cost leadership strategy B) stuck in the middle C) distinguishing itself from its competitors D) unable to develop a successful competitive strategy
C
Following Hurricane Katrina in 2005, WalMart sent semis loaded with items such as bottled water, diapers, and other daily necessities to the New Orleans area. We can say that WalMart exercised ________. A) social obligation B) social responsiveness C) social responsibility D) social awareness
C
How does surface-level diversity differ from deep-level diversity? A)Surface-level diversity is reflected by differences in personality and values, while deep-level diversity is influenced by age and ethnic differences. B)Surface-level diversity can affect the way people view organizational rewards and their communication with others, while deep-level diversity does not necessarily reflect the ways people think or feel. C)Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work. D)Surface-level diversity becomes more important as people get to know each other, while deep-level diversity becomes less relevant with increasing familiarity between people.
C
If top management set a goal that each store in the company should have sales equal to or greater than $100 per square foot per day, this would be an example of ________. A)a strategic plan B)a directional plan C)a financial goal D)a strategic goal
C
In ________, goals set by top managers flow down through the organization and become subgoals for each organizational area. A) management by objectives B) management by observation C) traditional goal setting D) traditional planning
C
In the BCG matrix, a ________ has a low anticipated growth rate and a low market share. A) question mark B) cash cow C) dog D) star
C
In the United States a company that meets but does not exceed federal pollution control standards and does not discriminate in hiring, promotion, and pay is generally meeting its ________. A) social screening requirements B) green management requirements C) social obligation D) social responsibility
C
John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which of the following statements best reflects John's thoughts if he is at the preconventional level of moral development? A) If I do go through with the act, I will be letting down my manager and coworkers badly. B) My job is to protect the information that this company deals in and I should not violate my duties. C) I am liable to be criminally prosecuted for my involvement in stealing the information. D) Going through with this act would be highly unfair not just to the client, but also to my employers.
C
Mr. Slabaugh wants to formulate a plan that lays out general guidelines for his employees and leaves room for interpretation. Which one of the following types of plans would best suit his requirement? A) informal B) specific C) directional D) standing
C
Older workers in an organization are subjected to ________ if they are laid off for being highly paid and having lucrative benefits. A)incivility B)intimidation C)discriminatory practices D)exclusion
C
One way to lessen stress in a job is to ________. 1)reduce the task identity in the job. 2)increase the task significance of the position 3)increase the autonomy in the job 4)increase the interdependence of the position
C
Organizations need change because ________. 1)the future is unpredictable 2)the environment is stable 3)external and internal factors create the forces for change 4)employees get bored with the status quo
C
Pharmacists who decline to dispense drugs that cause abortions are functioning at the ________ stage of moral development. A) preconventional B) conventional C) principled D) post-conventional
C
Shelly was the most senior employee in the department and knew just about everything about everyone else's job. If all employees in the department were cross-trained, Shelly would no longer have an advantage that brought with it special privileges. Shelly's resistance to change came from her ________. 1)belief that uncertainty would increase 2)fear that she would be forced out of her habit 3)concern over personal loss 4)belief that the changes would harm the organization
C
Soon after Jeff was hired as a company accountant, his company developed corporate programs to help improve the self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers? A)new millennium B)1960s to 1970s C)early 1980s D)late 1980s to late 1990s
C
Strategic plans are usually ________. A) short term, directional, and standing B) short term, specific, and standing C) long term, directional, and single use D) long term, specific, and standing
C
The major value-creating capabilities of the organization are known as its ________. A) strengths B) competitive advantages C) core competencies D) resources
C
Tom's Welding has been supplying frames to the mobile home industry for many years. His business has remained steady despite the entry of other firms into the industry. Tom's is likely pursuing a ________ strategy. A) retrenchment B) renewal C) stability D) differentiation
C
Top executives are mainly involved in ________ planning. A) functional B) operational C) strategic D) departmental
C
Under the classical view, aiding the few through philanthropy ________. A) benefits the whole by uplifting the downtrodden B) grows wealth for stockholders by increasing the stock trading price C) increases costs for consumers D) manipulates society through social engineering
C
Under what approach do organizations exhibit little environmental sensitivity, and simply obey laws, rules and regulations? A) stakeholder approach B) market approach C) legal approach D) activist approach
C
What positive perception do employers typically have of older employees? A)enthusiastic towards new technology B)open to change C)strong work ethic D)flexible and adaptable
C
When PETA supporters picketed Avon products because of its use of animals in the testing of its cosmetics, Avon changed its practices and stopped testing on animals. In this situation, Avon exercised ________. A) social obligation B) classical responsibility C) social responsiveness D) social engineering
C
When a member of her team offers an "off-the-wall" solution to a team problem, Martina has to contend with what cultural variable? 1)tolerance of conflict 2)tolerance of risk 3)tolerance of the impractical 4)focus on ends
C
When the Pinto cars made by Ford were increasingly involved in fatal rear-crash accidents, Ford officials made a decision to discontinue that model. Their decision was a(n) ________ change. 1)inactive 2)proactive 3)reactive 4)retroactive
C
When the employees express their concern about their bonus checks, which of the following types of forces of change is in play? 1)external force of change 2)labor market force of change 3)internal force of change 4)social force of change
C
Which of the following is a favorable condition that will facilitate a cultural change? 1)The organization has a strong culture. 2)The organization has a long existence. 3)A dramatic crisis occurs. 4)A stable leadership exists.
C
Which of the following is an example of a psychological symptom of stress? 1)changes in metabolism 2)increased heart and breathing rate 3)procrastination 4)changes in productivity
C
Which of the following managerial styles is traditionally considered to be feminine? A)authoritative B)leading by example C)inclusive D)being directive
C
Which one of the following is an example of a standing plan? A) a retail chain's plan to counter the entry of a new competitor B) a plan developed to address a sudden, unanticipated surge in demand C) a fire escape policy establishing practices to be followed in an emergency D) a plan to cope with radical changes in the political environment
C
Which one of the following is the last step in MBO? A) Progress toward objectives is periodically reviewed, and feedback is provided. B) The organization's overall objectives and strategies are formulated. C) Successful achievement of objectives is reinforced by performance-based rewards. D) Action plans are implemented.
C
Which one of the following reflects the way goals are used in an MBO program? A) Goals are used to prepare financial budgets for each unit. B) Goals are used to broadly set the direction subject to encourage interpretation by individual managers. C) Apart from being used to ensure that employees are doing what they are supposed to be doing, goals are used as a motivating tool for employees. D) Goals are used to compare organizational performance year over year.
C
Which one of the following was a feature of the period from the late 1980s to the late 1990s in terms of workplace diversity? A)focusing on complying with laws and regulations, such as Title VII of the Civil Rights Act B)developing corporate programs to help improve self-confidence and qualifications of diverse individuals so they can "fit in" C)shifting from compliance and focusing only on women and minorities to including everyone D)seeing workplace diversity as a core business issue, important to achieve business success, profitability, and growth
C
________ involves defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities. A)Execution B)Logistics C)Planning D)Operations
C
Discrimination refers to ________. A)a preconceived belief, opinion, or judgment toward a person or a group of people B)a tendency or preference toward a particular perspective or ideology C)judging a person based on a perception of a group to which that person belongs D)someone acting out their prejudicial attitudes toward people who are the targets of their prejudice
D
Falling interest rates are an example of what external force? 1)change in composition of workforce 2)change in employee attitudes 3)technological change 4)economic change
D
Differences arising from which one of the following factors becomes more important to people as they get to know each other? A)gender B)ethnicity C)sexual orientation D)personality
D
A ________ strategy is used to deal with minor performance problems. It helps an organization stabilize operations, revitalize organizational resources and capabilities, and prepare to compete once again. A) turnaround B) stability C) renewal D) retrenchment
D
A good mentor will ________. A)introduce the protégé to influential managers within the firm B)promote the protégé for assignments outside the protégé's regular duties C)groom the protégé for higher-level positions with the firm D)provide constructive criticism to the protégé
D
A study of the external environment allows a manager to understand the ________ and ________ for the organization. A) threats; weaknesses B) strengths; weaknesses C) strengths; opportunities D) opportunities; threats
D
According to Kurt Lewin, which of the following is a stage in the change process? 1)restraining 2)driving 3)processing 4)unfreezing
D
Baskins wants to build a nuclear plant because this will not add to his city's already serious pollution problem, while taking care of its electricity requirements. Baskins is following which of the social responsibility views? A) market view B) activist view C) classical view D) socioeconomic view
D
Casey majored in marketing and really enjoyed studying market research as a subject. Through research on the Internet and in the university library, she discovers that this industry appears to have significant positive trends in employment. She interprets this as a(n) ________. A) weakness B) threat C) strength D) opportunity
D
Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________. )structural design 2)structural process 3)degree of centralization 4)structural components
D
How can a cost leader use e-business to reduce costs? A) It could automate purchasing and payment systems so that customers have detailed status reports. B) It could provide rapid online responses to service requests. C) It could use Internet-based knowledge systems to shorten customer response times. D) It could use Web-based inventory control systems that reduce storage costs.
D
In the BCG matrix, a business unit that has a high anticipated growth rate but a low market share is known as a ________. A) star B) dog C) cash cow D) question mark
D
In the ________ approach of going green, an organization works to meet the environmental demands of its employees, suppliers, or community. A) dark green B) light green C) market D) stakeholder
D
Joe's Hardware bought Moe's hardware on the other side of town. This is an example of ________. A) backward integration B) forward integration C) lateral integration D) horizontal integration
D
Organizational change can best be defined as ________. 1)rethinking the organization's target markets 2)innovation that affects employees and customers 3)a "cleaning house" of the top executives 4)any alteration of people, structure, or technology.
D
Robert Downs, owner of a new community newspaper in his home town of Corning, New York, has set the following goal for his company: "To be a champion for free speech and for the development of the community." This goal constitutes the ________ goal of the company. A) informal B) financial C) operational D) strategic
D
Social obligation is the obligation of a business to meet its ________. A) social and legal responsibilities B) economic and social responsibilities C) social and economic responsibilities D) economic and legal responsibilities
D
The majority of the population increase in the next 35 years will come from ________. A)higher birth rates among minority ethnic groups B)immigration of religious groups seeking political asylum C)advances in medical science that extend the life expectancy of the elderly D)immigrants and their descendants
D
The ways in which people in an organization are different from and similar to one another is known as ________. A)business etiquette B)organizational democracy C)work culture D)workplace diversity
D
What can be said about a manager who believes that she can work hard and will meet the productivity goals of her organization despite unfavorable conditions? A) She has an external locus of control .B) She has a high ego strength. C) She has a weak ego strength. D) She has an internal locus of control.
D
When formal planning fails to lead to higher performance, which one of the following is most likely to be the reason for the failure? A)A participative style of planning was used. B)Managers were allowed too much autonomy. C)The company emphasized the control function over other functions. D)External forces constrain managers' options.
D
When lower-level managers and employees are involved in the planning process, ________. A) the documents they create are rarely reviewed B) the plans take on a life of their own C) their job satisfaction increases but productivity suffers D) they see the plans as more than just something written down on paper
D
Which of the following approaches of going green reflects the highest degree of environmental sensitivity and is also a good illustration of the social responsibility of the organization? A) legal approach B) market approach C) stakeholder approach D) activist approach
D
Which of the following is a characteristic of a change-capable organization? 1)separates the present and the future 2)makes controlling a way of life 3)encourages group-think 4)shelters breakthroughs
D
Which one of the following is an example of workplace discrimination in the form of exclusion? A)Older workers may be targeted for layoffs because they are highly paid and have lucrative benefits. B)African American employees at some companies have found racist graffiti in their work areas. C)Female lawyers note that male attorneys frequently cut them off or do not adequately address their comments. D)Many women in finance claim they are assigned to marginal job roles or are given light workloads that don't lead to promotion.
D
Which one of the following statements is true of employing disabled employees? A)Hiring people with disabilities leads to higher employment costs and lower profit margins. B)Workers with disabilities lack job skills and experience necessary to perform as well as their abled counterparts. C)Employees with disabilities are exempt from potential disciplinary action, and there are high costs associated with accommodating disabled employees. D)A person with a disability for whom workplace accommodations have been provided has the same obligations and rights as far as job performance.
D
Which one of the following statements is true of traditional goal setting? A) Traditional goal setting assumes that employees know best and employs a bottom-up approach of setting organizational goals. B) Evaluation of performance is carried out concurrently with the flow of goals through the organization. C) Goals defined narrowly by top managers need to be made more directional as they flow down through the organization. D) Managers at each level define goals and apply their own interpretations and biases as they make them more specific.
D
_______ are positive trends in the external environment. A) Strengths B) Threats C) Weaknesses D) Opportunities
D
________ defined as the basic convictions about right and wrong decisions and behavior. A) Beliefs are B) Principles are C) Ethics is D) Values are
D
________ should be sold off or liquidated as they have low market share and low growth potential. A) Cash cows B) Stars C) Question marks D) Dogs
D
________ takes place when a company combines with other companies in different, but associated, industries. A) Stabilized diversification B) Horizontal integration C) Vertical integration D) Related diversification
D
