Organizational Behavior Chapter 8 Quiz

Which of the following statements is not true about group development?

Tuckman's theory of group development stages has been strongly supported by empirical testing.

It is clear from research that personal friendship helps organizational productivity.

false

Research has clearly indicated that self-managed teams perform better than traditional work groups.

false

A person in the ______ role will encourage all group members to participate.

gatekeeper

Recent research shows that in the forming and storming stages of team development, teams perform better when members exhibit which of the following personality traits?

high tolerance for uncertainty

Veronica just accepted a job at QuizBiz. She left a large company that offered big bonuses for salespersons who exceeded their quotas. At QuizBiz, the individual bonuses are smaller, but there are team rewards as well. This is known as a _____ reward system.

hybrid

Sean is questioning his team's effectiveness. He asks himself "Is the group performing less than, equal to, or greater than the sum of its parts?" Once he thinks this through, he recognizes that two people are not contributing at all. Which of the following will not work to combat social loafing?

increase group size

Kelly is a member of the community service group of her sorority. Traditionally, they pick a charity and run one fundraiser. Kelly suggests a new approach. In addition to the charity work, she wants to establish a new goal—that the members mentor inner city children. Kelly is acting as

initiator

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished?

norming

The ______ keeps the group headed toward its stated goals.

orienter

Groups share norms and have goals.

true

Harriet is an active member of the large Freshman Orientation board. There are five separate teams on this board, and they all want Harriet as a member because she is good at keeping the team on track. Which of the following behaviors does Harriet exhibit?

She helps plan and organize work; monitors progress; and provides constructive feedback.

Which of the following statements is true about Tuckman's five-stage model of group development?

The five stages are not necessarily of the same duration or intensity.

What is the difference between formal and informal groups?

A formal group is assigned by an organization or its managers to accomplish specific goals.

A(n) _______ helps guide behavior as well as avoid and overcome conflict.

charter

The team is generating a lot of ideas on how to approach the management case study problem. Everyone seems to have a plan. Joe stands up and says, "I will make a list on the board of all of our ideas." Joe is acting as

coordinator

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a(n) ______ team.

self-managed

A commentator will record and comment on group processes/dynamics, while a(n) _____ will evaluate the quality of group processes.

standard setter

As a manager, Laurel has established a new work group to tackle a particular project. She has introduced all the members to each other and the group has elected a leader. However, lately Laurel has noticed that some group members are procrastinating on their duties. Two cliques have formed within the group and they are frequently arguing with and challenging the group leader's opinions. Which of the following stages of group development process is Laurel observing?

storming

A ________ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

team