Organizational Behavior

True

A problem is a gap between an actual and a desired situation.

Teamwork

Interpersonal skills involve all of the following except

True

Most people have the technical skills to succeed at higher-level jobs. However, as you rise through the hierarchy, your job generally will require a more developed set of soft skills, such as communication, emotional intelligence, ethics, and stress management.

True

The "organizing framework" for understanding and applying OB is based on the systems approach.

Make Recommendations

The final step of the three-step approach of the organizing framework is

Individual

The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor.

True

Unethical behavior erodes trust, and also negatively affects cooperation in organizations.

Dissolving

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

Define the Problem

Which of the following is Step 1 in the three steps of the applied approach to problem solving?

Indirect blindness

________ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties.