Organizational Behavior: Module 1

As a manager, your most important ________.

skills are interpersonal skills, people skills, and how you interact with others

A recent study reported that ___________ was the definition of career success in over 50% of men and women surveyed.

work-life balance

Which of the following is a reason that the study of organizational behavior is useful?

Human behavior is not random.

How is the science of organizational behavior (OB) different from sciences such as physics and chemistry?

Human beings are complex and there are few simple and universal principles that explain OB.

________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness.

Organizational behavior

________ means defining goals, establishing strategy, and developing ways to coordinate activities.

Planning

________ presents great opportunities and poses challenging questions for managers and employees in all countries.

Workforce diversity

An organizational-behavior study would be least likely to be used to focus on which of the following problems?

a decrease in sales due to growing foreign competition

Social psychologists have made major contributions to organizational behavior by their study of which of the following?

behavioral and attitude change

Management needs to create a ________ culture.

customer-responsive

Which one of the following would not be considered a human skill in Katz's structure?

decision making

To work effectively with people from different cultures, you need to understand how their culture, geography, and religion have shaped them and how to adapt your management style to their ________.

differences

Systematic study and EBM add to intuition, or those "gut feelings" about what makes others and ourselves tick, to give a manager all the knowledge he needs to make an ________ decision.

educated and logical

Organizational Behavior applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more ________.

effectively

Organizational Behavior is the study of what people do in an organization and how their behavior affects the organization's ________.

effectiveness

What are the three primary determinants of behavior that organizational behavior focuses upon?

individuals, groups, and structure

To be able to make effective decisions, allocate resources, and direct the goals of a workforce, a manager must have ________ and the dedication of the staff.

interpersonal skills

In a global economy, jobs tend to flow where ________, even though labor groups, politicians, and local community leaders see ________.

lower costs give businesses a comparative advantage; the exporting of jobs as undermining the job market at home

The systematic study of behavior is a means to ________.

make evidence-based predictions about a person's behavior

Which of the following is a core topic of organizational behavior?

motivation

According to Luthans' research, successful managers spent more of their time on ________ than on any other activity.

networking

Studies show that employees give a ________ higher importance than wages and benefits.

pleasant workplace

The organizational-behavior topic of motivation has been most influenced by which behavioral-science discipline?

psychology

Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills?

technical, human, and conceptual

One of the most important challenges for organizations is adapting to becoming more varied in terms of gender, age, race, ethnicity, religion, sexual orientation, culture, and national origin. This challenge is known as ________.

workforce diversity