ORPE Exam 2: CHAP 15, Chapter 9, Chapter 10 Multiple choice
A given inventory item has a per-year holding cost of $500. One method of shipping this item is three days faster than the other, but it is $2.50 more per unit. Using the slower method would be __________ more expensive overall than using the faster method.
$1.61 Multiply the holding cost by the speed differential, then divide by 365. Compare this to the actual shipping cost difference.
The quality certification that deals primarily with conformance to customer requirements is ISO __________; ISO __________ is concerned primarily with the organization's effect on the environment. a) 14000; 24700 b) 9000; 24700 c) 24700; 9000 d) 14000; 9000 E) 9000; 14000
9000; 14000
_______ variation is a variation whose cause can be identified. A. ASSIGNABLE B. Controllable C. Random D. Statistical E. Theoretical
A. Assignable
A chart showing the number of occurrences by category would be used in: a) Pareto analysis B. interviewing C. cause-and-effect diagrams D. benchmarking E. none of the above
A. Pareto analysis
A tool used to organize data into logical categories is called a(n) ___. A) Affinity diagram b) Check list c) Control Chart d) Flow Chart e) Relationship diagram
Affinity diagram
Studies on a machine that molds plastic water pipe indicate that when it is injecting 1-inch diameter pipe, the process standard deviation is 0.05 inches. The one-inch pipe has a specification of 1-inch plus or minus 0.10 inch. What is the process capability index (Cpk) if the long-run process mean is 1 inch? A. 0.50 B. 0.67 C. 1.00 D. 2.00 E. none of the above
B. 0.67
The specifications for a product are 6 mm ± 0.1 mm. The process is known to operate at a mean of 6.05 with a standard deviation of 0.01 mm. What is the Cpk for this process? A. 3.33 B. 1.67 C. 5.00 D. 2.50 E. none of the above
B. 1.67
Management behaviors supporting an organizational culture that encourages continuous improvement include which of the following? (I) develop a vision statement for the organization (II) develop a reward system that promotes the philosophy (III) institute continuous training programs (IV) make decisions that adhere to the philosophy
B. I, II, III, and IV
A process results in a few defects occurring in each unit of output. Long-run, these defects should be monitored with ___________. A. p-charts B. C-CHARTS C. x-bar charts D. r-charts E. o-charts
B. c-charts
Cause-and-effect diagrams are sometimes called: A. Pareto diagrams B. fishbone (Ishikawa) diagrams C. run charts D. control charts E. none of the above
B. fishbone (Ishikawa) diagrams
The more effective and all-encompassing a firm's quality control and continuous improvement efforts, the less that company will need to rely on: A. insourcing. B. inspection. C. outsourcing. D. acceptance sampling. E. capability assessment.
B. inspection.
Which of the following raises quality risks?
B. outsourcing to less-developed countries
The basis for a statistical process control chart is a (the) __________. A. process capability B. SAMPLING DISTRIBUTION C. control limit D. sample range E. sample mean
B. sampling distribution
A shift in the process mean for a measured characteristic would most likely be detected by a: A. p-chart B. X-BAR CHART C. c-chart D. R-chart E. s-chart
B. x-bar chart
Our organization can obtain visibility to potential trading partners on the internet by using:
B2B
Outsourcing followed by __________ is not simple.
Backsourcing
Small changes in consumer demand can result in large variations in orders placed because of the: a) safety stock requirement b) FCFS scheduling c) lead time effect d) supply chain E) Bullwhip effect
Bullwhip effect
The specification limit for a product is 8 cm and 10 cm. A process that produces the product has a mean of 9.5 cm and a standard deviation of 0.2 cm. What is the process capability, Cpk? A. 3.33 B. 1.67 C. 0.83 D. 2.50 E. none of the above
C. 0.83
A time-ordered plot of sample statistics is called a(n) ______ chart. A. Statistical B. Inspection C. CONTROL D. SIMO E. Limit
C. Control
A time-ordered plot of representative sample statistics is called a: A. Gantt chart B. SIMO-chart C. Control Chart D. Up-Down Matrix E. Standard deviation table
C. Control Chart
If a process is performing as it should, it is still possible to obtain observations which are outside of which limits? (I) tolerances (II) control limits (III) process variability A. I B. II C. I and II D. II and III E. I, II, and III
C. I and II
A plot below the lower control limit on the range chart: (I) should be ignored since lower variation is desirable (II) may be an indication that process variation has decreased (III) should be investigated for assignable cause A. I and II B. I and III C. II and III D. II only E. I, II, and III
C. II and III
Which of the following relationships must always be incorrect? A. Tolerances > process variability > control limits B. Process variability > tolerances > control limits C. Tolerances > control limits > process variability D. Process variability > control limits > tolerances E. Process variability <Tolerances<control limits
C. Tolerances > control limits > process variability
The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as: A. continuous improvement B. employee empowerment C. competitive benchmarking D. copycatting E. industrial espionage
C. competitive benchmarking
Which of the following is not a step in the quality control process? A. define what is to be controlled B. compare measurements to a standard C. eliminate each of the defects as they are identified D. take corrective action if necessary E. evaluate corrective action
C. eliminate each of the defects as they are identified
A point which is outside of the lower control limit on an R-chart: A. is an indication that no cause of variation is present B. should be ignored because it signifies better than average quality C. should be investigated because an assignable cause of variation might be present D. should be ignored unless another point is outside that limit E. is impossible since the lower limit is always zero
C. should be investigated because an assignable cause of variation might be present
A p-chart would be used to monitor _______. A. average shrinkage B. dispersion in sample data C. the fraction defective D. the number of defects per unit E. the range of values
C. the fraction defective
ISO 9000 currently requires _____ of a certified organization. A. Quarterly reporting B. Product diversity C. Annual audits D. A minimum of four supervisory levels E) Continuous improvement
Continuous improvement
When a process is in control, it results in there being, on average, 16 defects per unit of output. C-chart limits of 4 and 28 would lead to a _______ chance of a Type I error. A. 67% B. 92% C. 33% D. 0.3% E. 5%
D. 0.3%
Studies on a bottle-filling machine indicates it fills bottles to a mean of 16 ounces with a standard deviation of 0.10 ounces. What is the process specification, assuming the Cpk index of 1? A. 0.10 ounces B. 0.20 ounces C. 0.30 ounces D. 16.0 ounces plus or minus 0.30 ounces E. none of the above
D. 16.0 ounces plus or minus 0.30 ounces
The probability of concluding that assignable variation exists when only random variation is present is: (I) the probability of a Type I error (II) known as the alpha risk (III) highly unlikely (IV) the sum of probabilities in the two tails of the normal distribution A. I and II B. I and IV C. II and III D. I, II, and IV E. I, III, and IV
D. I, II, and IV
TQM stands for:
D. Total Quality Management
The purpose of the Malcolm Baldrige National Quality Award is to ______ a) stimulate efforts to improve quality b) recognize quality achievements of U.S. companies c) publicize successful quality programs D) all of the above
D. all of the above
The purpose of control charts is to: A. estimate the proportion of output that is acceptable B. weed out defective items C. determine if the output is within tolerances/specifications D. distinguish between random variation and assignable variation in the process E. provide meaningful work for quality inspectors
D. distinguish between random variation and assignable variation in the process.
Giving workers responsibility for quality improvements and authority to make changes is known as: A. continuous improvement B. passing the buck C. benchmarking D. employee empowerment E. employee involvement
D. employee empowerment
The typical difference between "quality circles" and "continuous improvement teams" is ______. A. Quality circles work on product design only. B. Continuous improvement teams work on product and process design. C. Continuous improvement teams use only engineers while quality circles use just the workers doing the work. D. the amount of employee empowerment E. There is no difference-they are just the same.
D. the amount of employee empowerment
The optimum level of inspection is where the: A. cost of inspection is minimum B. cost of passing defectives is minimum C. total cost of inspection and defectives is maximum D. total cost of inspection and defectives is MINIMUM E. difference between inspection and defectives costs is minimum
D. total cost of inspection and defectives is minimum
Organizations should work to improve process capability so that quality control efforts can become more ________. A. effective B. efficient C. necessary D. UNNECESSARY E. widespread
D. unnecessary
The range chart (R-chart) is most likely to detect a change in: A. proportion B. mean C. number defective D. VARIABILITY E. sample size
D. variability
It is especially the case for small businesses that closer interactions and increased agility make __________ relatively more attractive. A) DOMESTIC SUPPLIERS b) risk transfer c) decentralized purchasing d) global suppliers e) centralized purchasing
DOMESTIC SUPPLIERS
When a process is in control, it results in there being, on average, 16 defects per unit of output. C-chart limits of 8 and 24 would lead to a _______ chance of a Type I error. A. 67% B. 92% C. 33% D. .03% E. 5%
E. 5%
The process capability index (Cpk) may mislead if: (I) the process is not stable. (II) the process output is not normally distributed. (III) the process is not centered. A. I and II B. I and III C. II and III D. II only E. I, II and III
E. I, II and III
Which of the following is an element of TQM? a) continuous improvement b) competitive benchmarking c) employee empowerment d) team approach E) all of the above
E. all of the above
Inspection is a(n): A. prevention. B. control. C. monitoring. D. corrective. E. appraisal.
E. appraisal.
Quality control, in contrast to quality assurance, is implemented: A. after production. B. before inspection. C. by self-directed teams. D. by top management. E. during production.
E. during production.
In order for TQM to be successful, it is essential that most of the organization be _________.
E. in agreement with the philosophy and its goals TQM won't work without substantial buy-in
A c-chart is used for: A. means B. ranges C. percent defective D. fraction defective per unit e) number of defects per unit
E. number of defects per unit
Which of the following quality control sample statistics indicates a quality characteristic that is an attribute? A. mean B. variance C. standard deviation D. range E. proportion
E. proportion
Which isn't a cost of quality? A. Prevention cost B. External failure C). Extended Service Contracts D. Internal failure E. Appraisal costs
Extended Service Contracts
A 30% reduction in product and service variety won't really affect the efficiency of a supply chain.
FALSE
A major obstacle to implementing TQM can be an emphasis on long-term financial results.
FALSE
A quality circle is a cross-functional team focused on quality
FALSE
An organization achieves quality by consistently meeting their competitor's standards.
FALSE
Because 'courtesy' is subjective, it can't be considered a factor in service quality
FALSE
Because 'courtesy' is subjective, it can't be considered a factor in service quality.
FALSE
Broadly defined, quality refers to the ability of a product or service to occasionally meet or exceed customer expectations.
FALSE
Centralized or decentralized purchasing is directly related to the size of an organization.
FALSE
Disintermediation is the refusal of one party to use mediators for price negotiation.
FALSE
E-commerce involves business-to-business (B2B) interaction only.
FALSE
Event management is the advanced planning required for major performances such as concerts or conferences.
FALSE
Gate keeping manages the cost of shipping returned goods.
FALSE
Global supply chains make purchasing easier because of more options.
FALSE
High Quality and low prices are both considered to be dimensions of quality.
FALSE
In e-commerce, the front-end design is significantly more important than the back-end design.
FALSE
In purchasing, one's only ethical obligation is to one's suppliers.
FALSE
Inventory velocity refers to the average speed (in miles/hour) of material handling equipment in a warehouse.
FALSE
Managing supply chain visibility involves making sure that potential supply chain partners are aware of your organization's needs.
FALSE
One disadvantage to RFID is that they require a 'line of sight' for reading.
FALSE
Outsourcing logistics gives a company less flexibility because it forces them to focus more on core businesses.
FALSE
Price is the primary determining factor in choosing a vendor since most products are essentially the same.
FALSE
Quality certification refers to a process of 100 percent inspection to catch all defective products before they leave the company; this allows every item to be certified defect free.
FALSE
Regardless of superior quality, consumers won't pay premium prices.
FALSE
Starting with the final customer and moving backward through the supply chain, batch sizes and the level of safety stock tend to decrease.
FALSE
Supplier certification is the first step required in a supplier audit program.
FALSE
The Baldrige award can only be won by manufacturing organizations.
FALSE
The design of the supply chain and establishing partnerships with vendors and distributors are examples of operating issues in a supply chain.
FALSE
The importance of purchasing relates only to the cost of parts and materials purchased, which is often 60 percent or more of the cost of finished goods.
FALSE
The importance of purchasing relates only to the cost of parts and materials purchased, which is often 60% or more of the cost of finished goods.
FALSE
The materials in the supply chain flow toward the end of the chain, while the information and the dollars move toward the beginning of the chain.
FALSE
The optimization of the supply chain uses a mathematical model to determine the optimal number of business organizations to be included in the chain.
FALSE
The purchasing cycle ends when the purchasing department is notified that the supplier has shipped the items.
FALSE
The seven dimensions of quality are important for products but are not applicable in service organizations.
FALSE
The seven dimensions of quality are important for products but are not applicable in service organizations.
FALSE
Traffic management refers to truck movement within our parking areas.
FALSE
Using third-party logistics involves using your organization's logistics function to ship to customers that aren't officially part of the supply chain.
FALSE
Vendor analysis examines the function of purchased parts and materials with a view towards improvement or cost reduction.
FALSE
Forming strategic partnerships is beneficial for two or more business organizations that have the same products or services.
FALSE.
Broadly defined, quality refers to the ability of a product or service to occasionally meet or exceed customer expectations
False
Using third-party logistics involves using your organization's logistics function to ship to customers that are not officially part of the supply chain.
False
Which of the following is an advantage of E-business? (I) reduction of transaction costs (II) shortened supply chain response time (III) greater customer loyalty a) I b) I, II, and III c) II D) I and II e) II and III
I and II only
Which of the following is a barrier to integration of separate organizations in the supply chain? (I) conflicting objectives of the companies in the chain. (II) different level of capacity of the companies in the chain. (III) reluctance of the organizations in the chain to allow other organizations access to their data. a) I b) I, II, and III c) II D) I and II e) II and III
I and III
Strategies to address supply chain risks include 124/I, II, IV: (I) RISK AVOIDANCE. (II) RISK REDUCTION. (III) risk projection. (IV) RISK SHARING. A) I, II, and IV only b) II and III only c) I, II, III, and IV d) II and IV only e). I and IV only
I, II & IV only
Managers have obligations to a wide variety of stakeholders such as shareholders, employees and customers. When considering outsourcing production to offshore suppliers, managers have to weigh _____. I) Cost benefits that might make shareholders wealthier II) Quality issues that might make firms less productive and/or products riskier III) The investments already tied up in relationships with existing suppliers A. I B. II C. III D. I and II only E. I, II and III
I, II and III
Management behaviors supporting an organizational culture that encourages continuous improvement include which of the following? (I) develop a vision statement for the organization (II) develop a reward system that promotes the philosophy (III) institute continuous training programs (IV) make decisions that adhere to the philosophy A. I, II, and IV B) I, II, III, and IV C. I and III D. II, III, and IV E. II and IV
I, II, III, and IV
Which of the following is part of the purchasing cycle? (I) Purchasing selects a supplier. (II) Orders from vendors are received. (III) Purchasing receives a requisition.
I, II, and III (all)
Which of the following is a principle required for ethical behavior in purchasing? (I) loyalty to employer (II) justice to those you deal with (III) faith in your profession a) II only b) III only c) I only d) II and III only E) I, II, and III
I, II, and III (only)
RFID chips 1-2-4: (I) are used to track goods in distribution. (II) are used to track job progress in production. (III) are used to provide special instructions to operators. (IV) can be used in inventory record keeping. A) I, II, and IV b) II and III only c) II, III, and IV d) I and II only e) IV only
I, II, and IV
Which of these aspects of supply chain management are especially concerning to small business 245/II, IV, V (I) customer reliability (II) INVENTORY MANAGEMENT (III) purchasing costs (IV) RISK MANAGEMENT (V) INTERNATIONAL TRADE a) I and II only b) I, III, and IV only c) III, IV, and V only d) I, II, and III only E) II, IV, and V only
II, IV, and V Only
Which of these aspects of supply chain management are especially concerning to small business 2-4-5? (I) customer reliability (II) inventory management (III) purchasing costs (IV) risk management (V) international trade a) I, III, and IV only b) III, IV, and V only c) I and II only d) I, II, and III only E) II, IV, and V only
II, IV, and V only
Which of the following is not true of vendor analysis? a) Its purpose is to reduce costs and/or improve performance of purchased goods or services. b) It is usually performed only periodically. c) Representatives from design and operations may work with purchasing. d) If improvements are identified, purchasing implements those that purchasing agrees are justified. E) It involves an examination of the function of purchased parts or raw materials.
It involves an examination of the function of purchased parts or raw materials.
The Deming Prize was established by the ___. A. American Statistical Association B) Japanese C. North American Free Trade Association D. American Quality Society E. World Trade Organization
Japanese
_________ has helped business concentrate on their core business.
Outsourcing
_________ has/have helped firms to concentrate on their core business. a) Supply chains b) ERP c) Scheduling D) OUTSOURCING e) Lean production
Outsourcing
The activity which begins with a request from within the organization is: a) supply chain management B) PURCHASING CYCLE c) outsourcing search d) order receipt e) supplier selection
PURCHASING CYCLE
Focusing attention on the most important problem areas is referred to as: A. quality circles B. quality assurance C. brainstorming D) Pareto analysis E. cause-and-effect analysis
Pareto analysis
The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is ___. A. brainstorming. B. check sheets. C) Pareto analysis. D. cause-and-effect diagrams. E. fail-safe methods.
Pareto analysis.
As regards quality risks, which of the following would be least likely to involve outsourcing to less-developed countries?
Pharmaceuticals
Loss of business, liability, productivity and costs are consequences of ___. A. Labor Unions B. Globalization C) Poor Quality D. Robotics E. Micro-factories
Poor Quality
The automatic identification of material is part of/facilitated by:
RFID
The Baldrige award is based on seven categories. Which is not one of those? A) Relative profitability B. Strategic planning C. Human resource focus D. Information and Analysis E. Leadership
Relative profitability
Deciding how much to invest in the prevention of defects can be analyzed using ___. A. EVPI B. Net Present Value C. Weighted Factor Analysis D) Return on Quality E. Breakeven Analysis
Return on Quality
Vendor Analysis is the examination of the _________ of purchased materials.
Source
According to Deming, it is the systems that management puts into place that are primarily responsible for poor quality, not employees.
TRUE
An advantage of decentralized purchasing is the attention given to local needs.
TRUE
Bullwhip effect refers to a phenomenon that demand variations that exist at the customer end of the supply chain are magnified as orders are generated back through the supply chain.
TRUE
Business organizations achieving good quality benefit in a variety of ways, including a positive reputation for quality, increased customer loyalty, and lower production costs.
TRUE
Convenience, Reliability and Assurance are dimensions of service quality.
TRUE
Cost of inspectors, testing, test equipment, and labs are examples of appraisal costs.
TRUE
Creating an effective supply chain requires linking the marketing, distribution, and supplier channels.
TRUE
Crosby's concept of "quality is free" means that it is less expensive to do it right initially than to do it over.
TRUE
Customer expectations tend to change over time affecting their perception of service quality
TRUE
Decentralized purchasing can usually offer quicker response than centralized purchasing.
TRUE
Delayed differentiation is a means of increasing product variety without building the customized product from scratch or keeping large inventories of custom products.
TRUE
Design and purchasing people should work closely because changes in design, specifications, or materials can impact future purchase requirements.
TRUE
Disintermediation refers to the phenomenon that the traditional retailer or service provider is reduced or eliminated in a supply chain
TRUE
E-commerce refers to the use of electronic technology to facilitate business transactions.
TRUE
Every business organization is part of at least one supply chain.
TRUE
Firms that wish to do business with the European Community can benefit from having a quality management system that meets ISO 9000 standards.
TRUE
Frequent deliveries of small shipments can reduce inventory but also result in an increase in the transportation cost per unit.
TRUE
Information technology is the key to success of global supply chains.
TRUE
Juran describes quality management as a trilogy that consists of quality planning, quality control, and quality improvement.
TRUE
Medical malpractice claims are an example of how poor quality can affect an organization through liability.
TRUE
Most people working for a business organization are somehow involved with the supply chain of that business.
TRUE
One criticism of total quality management is that it may produce blind pursuit of quality to the neglect of other priority considerations.
TRUE
One of the major reasons for a company to adopt third-party logistics is to concentrate on one's core business
TRUE
One of the major reasons for a company to adopt third-party logistics is to concentrate on one's core business.
TRUE
Process mapping is part of process improvement.
TRUE
Producing and shipping in large lots may reduce costs but increase lead times.
TRUE
Quality of conformance refers to the degree to which goods and services conform to the intent of the designers as documented in the specifications.
TRUE
RECENT changes to ISO guidelines stress continuous improvement regardless of how good you currently are.
TRUE
RFID eliminates the need for counting and bar-code scanning.
TRUE
Recent changes to ISO guidelines stress continuous improvement regardless of how good you currently are
TRUE
Reducing the variations in our product or service is an important key to perceived quality.
TRUE
Returned goods are part of reverse logistics.
TRUE
Scheduling and maintaining equipment are operational decisions.
TRUE
Serviceability, Conformance and Reliability are dimensions of product quality.
TRUE
Six sigma programs have both management and technical components.
TRUE
Some firms have structured their procurement function to include both centralized and decentralized purchasing.
TRUE
Strategic partnering is encouraged when two or more business organizations have complementary products or services that would benefit the others.
TRUE
TQM expands the traditional view of quality beyond looking only at the quality of the final product or service to looking at the quality of every aspect of the process.
TRUE
TQM is not just a collection of techniques. It is rather a whole new attitude toward quality.
TRUE
The PDSA cycle forms the conceptual basis for continuous improvement.
TRUE
The customer is the focal point and customer satisfaction is the driving force in quality management.
TRUE
The degree to which a product or service satisfies its intended purpose is determined by service after delivery, ease of use, design, and conformance to design.
TRUE
The dimensions of product and service quality are too abstract to be applied operationally.
TRUE
The goal of supply chain management is to synchronize supply and demand of all of the organizations that are part of the chain.
TRUE
The importance of purchasing is the cost of goods purchased, the quality of goods and services, and the timing of deliveries of goods or services.
TRUE
The need for supply chain management increases as globalization increases.
TRUE
The primary difference between internal failures and external failures is time and place of discovery of the failure.
TRUE
The purpose of benchmarking is to establish a standard against which the organization's performance can be judged, and to identify a model for possible improvement.
TRUE
The service function of purchasing interfaces with many area including legal, accounting, and engineering functions.
TRUE
There is a positive link between quality and productivity.
TRUE
Three key philosophies in TQM are continuous improvement, involvement of everyone in the organization, and customer satisfaction.
TRUE
To prevent temporary storage in a warehouse, cross docking can be used.
TRUE
Total quality management attempts to involve everyone in an organization in the effort to achieve quality.
TRUE
User instructions and follow-up services after delivery are important elements of overall product or service quality.
TRUE
Using third-party fulfillment means losing control of fulfillment.
TRUE
Variations create uncertainty, thereby causing inefficiencies in a supply chain.
TRUE
Vendor analysis is the process that evaluates the source of supply in terms of price, quality, reputation, and service.
TRUE
When considering service quality, convenience often is a major factor.
TRUE
TQM stands for: A. Taguchie Quality Methods B. Tactical Quality Measurements C. The Quality Matrix D) Total Quality Management E. Total Quantity Measurement
Total Quality Management
The service function of purchasing interfaces with many areas, including legal, accounting, and engineering functions.
True
To avoid temporary storage in a warehouse, cross-docking can be used.
True
The tool that is useful in the collection and organization of data is: A. a control chart B. a Pareto chart C) a check sheet D. a flow chart E. none of the above
a check sheet
The tool that is useful in documenting the current process is: A. a control chart B. a Pareto chart C. a check sheet D) a flow chart E. a simo chart
a flow chart
A quality circle is ___. A. responsible for quality B. total quality control C. an inspection stamp found on meat D) a voluntary group of employees E. none of the above
a voluntary group of employees
The purpose of the Malcolm Baldrige National Quality Award is to ___. A. stimulate efforts to improve quality B. recognize quality achievements of U.S. companies C. publicize successful quality programs D) all of the above E. distribute the grant money available for improved quality
all of the above
Which of the following is an element of TQM? A. continual improvement B. competitive benchmarking C. operations Manager empowerment D. team approach E) all of the above
all of the above
Which of the following is a principle required for ethical behavior in purchasing? a) loyalty to employer. b) justice to those you deal with. c) faith in your profession. D) all of the above.
all of the above.
Costs of inspectors, testing, test equipment, and labs are examples of ___. A. internal failure costs B. external failure costs C) appraisal costs D. prevention costs E. replacement costs
appraisal costs
The "5W2H approach" involves: A. measuring width and height B. using 7 people C. using 2 people D. using 9 people E) asking questions
asking questions
One important objective of purchasing is to:
be knowledgeable about new products
A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is: A. Pareto analysis B. benchmarking C) brainstorming D. a control chart E. a check sheet
brainstorming
A control chart used to monitor the number of defects per unit is the: A. p-chart B. R-chart C. x-bar chart d) c-chart E. Gantt chart
c-chart
The quality control improvement tool that resembles a "fishbone" is ___. A. brainstorming B. check sheets C. Pareto analysis D) cause-and-effect diagrams E. fail-safe methods
cause-and-effect diagrams
Focusing a supply chain on _________ is a modern way of ensuring high quality inputs and a ready supply of process-improvement ideas. A. lowest cost-per unit sourced B. close, collaborative ties with suppliers C. suppliers that emphasized continuous-flow production D. ISO 14000 customers E. partners pursuing similar strategies
close, collaborative ties w/suppliers
Logistics includes all of these except:
customer selection
Fixing a problem will often cost money; to minimize these costs it is best to find and fix the problem ___. A. just before shipping our product to the customer B. immediately after we complete the last operation C) during the design phase D. just before we begin the first production operation E. regardless of when you fix the problem, costs are about the same
during the design phase
The website and order fulfillment are essential features of: A) e-commerce b) Internet service providers c) market segmentation d) inventory balancing e) delayed differentiation
e-commerce
Warranty service, processing of complaints, and costs of litigation are examples of ___. A. internal failure costs B) external failure costs C. appraisal costs D. prevention costs E. replacement costs
external failure costs
Last quarter, a retailer sold 8,000 t-shirts, 7,000 of which were sold directly from on-hand inventory. This retailer's ________ was 88%.
fill rate
Which of the following is not a benefit of RFID?
frequent deliveries of smaller shipments
The more __________ a company's supply chain, the more difficult it is to ensure that the supply chain is managed ethically. a) visible b) interconnected c) competitive D) global e) shortened
global
Vendor analysis has the greatest potential for savings for items which have:
high annual cost-volume
Vendor analysis has the greatest potential for savings for items which have: a) low cost per unit. b) high annual usage. C) high annual cost-volume. d) low annual cost-volume. e) high cost per unit.
high annual cost-volume.
Which of the following is not a goal of process improvement? A. increasing customer satisfaction B. reducing waste C. achieving higher quality D. identifying the cause of a problem E. All are the goals.
identifying the cause of a problem
A factor that makes it desirable for business organizations to actively manage their supply chains is:
increasing globalization
Lost production time, scrap, and rework are examples of ___. A). internal failure costs B. external failure costs C. appraisal costs D. prevention costs E. replacement costs
internal failure costs
Which of the following would not usually be a main factor in selecting a vendor? a) location b) quality C) inventory turnover d) vendor services e) price
inventory turnover
Which of the following is not a benefit of effective supply chain management?
larger number of suppliers
Which of the following is not a goal of supply chain management? a) fewer suppliers and long-term relationships b) on-time deliveries C) lowest possible transportation costs d) delivery often to the place of use e) small lot sizes
lowest possible transportation costs
Before a dimension of quality can be made operationally useful, it must be restated in some ___________ form. a). certifiable b) manipulative c) marketable d) qualitative E) measurable
measurable
The purchasing perspective of the supplier as a partner is characterized by: a) low volume b) an emphasis on low prices c) 100 percent inspection for quality D) one or a few suppliers e) low flexibility
one or a few suppliers
A control chart used to monitor the fraction of defectives generated by a process is the: a). p-chart B. R-chart C. x-bar chart D. c-chart E. Gantt chart
p-chart
The four dimensions of quality that are sometimes used to determine fitness for use of a product are ___. a) performance, special features, durability, and service after sale B) performance, special features, conformance, and reliability c) special features, conformance, reliability, and durability d) performance, conformance, reliability, and durability e) special features, conformance, durability, and service after sale
performance, special features, conformance, and reliability
Quality planning and administration, quality training, and quality control procedures are examples of ___. A. internal failure costs B. external failure costs C. appraisal costs D) prevention costs E. replacement costs
prevention costs
The interface between the firm and its suppliers is: a) distribution. b) accounting. c) production. D) purchasing. e) engineering.
purchasing.
Which of the following is not a benefit of centralized purchasing? a) potential for use of purchasing specialists b) supplier research C) quick response to local needs d) potential for quantity discounts e) better service from suppliers
quick response to local needs
Real-time information about product movement on store shelves could benefit from the use of:
radio frequency identification tags.
The purchasing cycle begins with: a) placing an order B) receiving a requisition c) selecting a supplier d) conducting a value analysis e) evaluating potential vendors
receiving a requisition
If customer satisfaction doesn't always lead to customer loyalty, firms may need to focus additional effort on __________ strategies.
retention
Which of the following is not a performance driver? a) cost b) flexibility C) stability d) quality e) velocity
stability
Which of the following is not a measure of the reliability of the supply chain? a) fill rate B) supply chain response time c) lead time variability d) on-time delivery e) improving e-fulfillment statistics
supply chain response time
The two types of decisions that are relevant to supply chain management are: a) location and layout b) domestic and international c) in-sourcing and outsourcing D) tactical and operational e) short and long-term
tactical and operational
Asking questions about the current process in the hope that it will lead to important insights about why the current process isn't working as well as it could is called: A) the "5W2H approach" B. using quality circles C. benchmarking D. PDCA cycle E. none of the above
the "5W2H approach"
ISO 9000 standards do not have a requirement for ___. A. resource B. remedial C. systems D) training E. management
training
Which of the following is not an application of E-business?
universal product codes
Which of the following is least likely to be a key consideration when a company chooses a supplier? A) value analysis b) quality and quality assurance c) flexibility of design change d) reputation and financial stability e) lead time and on-time delivery
value analysis
Examination of the sources of supply for purchased parts or materials in order to improve performance is called:
vendor analysis
A control chart used to monitor the process mean is the: A. p-chart B. R-chart c) x-bar chart D. c-chart E. Gantt chart
x-bar chart