Pack 1, Lesson 1: Practice Exercise 1-1

Describe the five basic responsibilities of the healthcare support staff.

1. Transcribe/Edit Dictation. Create reports by transcribing digital voice files into a medical record, or by editing text that has been created by computer software systems. 2. Code Records. Read the medical record to determine the diagnoses and procedures that apply. Reference manuals are used to assign codes to represent the diagnoses and procedures. 3. Complete and Submit Insurance Claim Forms. Complete and submit the appropriate insurance claim form. 4. Follow Up on Claims and Bills. Follow up with the insurance company regarding the claim and/or follow up with patients to secure payment. 5. Secondary Insurance Claims and Patient Billing. Submit a bill to the secondary carrier. If the patient does not have secondary insurance, then the patient may be responsible for paying whatever remains after the primary carrier has paid.

True or False: Pharmacy technicians ensure that people receive the proper medications for their health problems, and they provide information about these medications.

False, that is a Pharmacist

True or False: The medical billing specialist is trained to organize and manage patient health data in digital and hard-copy formats, ensuring the quality, accuracy, accessibility and security of this critical documentation.

False, this is and Electronic Medical Records Specialist

This person can perform both administrative and clinical duties.

Medical Assistant

What is the scope of practice of the PA based on?

Need of patients, education and experience, and policies and procedures of work-place.

This person may be the first person in the doctor's office to see a patient.

Office manager

This is the most prominent member of the medical care team.

Physician

True or False: Coding requires the medical coding specialist to look up the information in a reference book and find the right set of numeric or alphanumeric codes that describes exactly what occurred during the patient's visit.

True

True or False: Home care aides are PCTs who visit clients' homes to assist them with activities they can no longer perform alone.

True

True or False: Medical editors listen to the doctors' spoken notes while editing rough reports that a speech recognition program produced based on the doctors' dictation.

True