People Skills Test One

Gina, a customer care executive, is an introvert who prefers to keep to herself. Her attitude has negatively affected the image of her company. Gina's supervisor has decided to give her feedback on how to improve her attitude. Which of the following feedback is likely to be most effective in changing Gina's attitude? Select one: a. "Why don't you try being more friendly with your customers?" b. "I think you are not fit for this job." c. "In my opinion, you need to be more sensitive toward others and not be self-absorbed all the time." d. "Why don't you change your attitude?"

a. "Why don't you try being more friendly with your customers?"

How can you decrease the size of your hidden pane? Select one: a. By increasing your trust in someone b. By analyzing your dreams and fantasies c. By withholding more details about yourself d. By increasing your self-awareness

a. By increasing your trust in someone

What information does the unknown pane of the Johari Window contain? Select one: a. Information that is not apparent to anyone, including yourself b. The traits of your personality that others can see but you cannot c. Information that you are ashamed or afraid of sharing with others d. The information that you are aware of but is unknown to others

a. Information that is not apparent to anyone, including yourself

Martha's friend, Ruby, is a professional artist. Martha spends a lot of time with Ruby at the gallery. One day, Ruby asks Martha to help her paint a particular section of the wall to serve as a backdrop for her latest work of art. After observing Martha's brush strokes, Ruby tells Martha that she must consider pursuing a career in art and that she has a lot of untapped potential. Martha decides to follow her friend's advice. After a few weeks of practicing, Martha discovers that she is good at painting and decides to continue this newfound hobby. Which of the following is true of this scenario? Select one: a. Ruby's feedback reduced the size of Martha's blind pane. b. Ruby's feedback increased the size of Martha's unknown pane. c. Ruby's feedback reduced the size of Martha's open pane. d. Ruby's feedback increased the size of Martha's blind pane.

a. Ruby's feedback reduced the size of Martha's blind pane.

What are instrumental values? Select one: a. Values that reflect the ways you prefer to behave b. Values that typically cause cognitive dissonance c. Values that are likely to maintain a high priority throughout your life d. Values that are goals in themselves

a. Values that reflect the ways you prefer to behave

Self-efficacy is the: Select one: a. confidence an individual has in his or her ability to deal with problems. b. individual's vision of his or her future self. c. way an individual conceives or sees himself or herself. d. Use of a single strength to make up for a real or perceived weakness.

a. confidence an individual has in his or her ability to deal with problems.

Higher self-esteem: Select one: a. improves attitudes, job morale, and overall quality of life b. ensures that a person's relationship with the other becomes closer c. is the positive consideration that two people have for each other d. results in an individual possessing little energy for cultivating mutual respect

a. improves attitudes, job morale, and overall quality of life

An assumption underlying Maslow's theory is that: Select one: a. needs that are not yet satisfied will motivate or influence a person's behavior. b. people move around on the hierarchy ladder to meet several needs at a time. c. someone who fails to reach a higher need level will sometimes become frustrated and regress to a lower need level. d. the order in which one progresses through the need fulfillment stages can be different for different people.

a. needs that are not yet satisfied will motivate or influence a person's behavior.

The blind pane can shrink when a person: Select one: a. pays heed to other people's feedback. b. avoids feelings of inadequacy. c. engages in cliché conversations with other people. d. reports facts about other people.

a. pays heed to other people's feedback.

According to Frederick Perls, the purpose of self-disclosure is: Select one: a. to own one's own feelings. b. to take responsibility for others' feelings. c. to accept one's own mistakes. d. to reject the past and look forward to the future.

a. to own one's own feelings.

Which of the following is a characteristic that most happy people have in common? Select one: a. A wealthy lifestyle b. An outgoing personality c. A challenging occupation d. A belief in destiny

b. An outgoing personality

According to Carl Rogers, how can one bring the ideal self and the real self closer to develop a healthy self-concept? Select one: a. By paying more attention to the messages about one's ideal self b. By working up to a more realistic and attainable ideal c. By adjusting the real self to fit the looking-glass self d. By adjusting the ideal self according to the messages received from the environment

b. By working up to a more realistic and attainable ideal

Which of the following is an example of a hygiene factor? Select one: a. Increased responsibility b. Interpersonal relations c. Recognition of work d. Feeling of achievement

b. Interpersonal relations

Which of the following is true of an intrinsic reward? Select one: a. It refers to the force of need or desire to act. b. It is the internal feeling of satisfaction one gets from one's job. c. It intends to provide motivational incentives including salary and bonuses. d. It refers to the overall mood of an individual or a group.

b. It is the internal feeling of satisfaction one gets from one's job.

What is self-esteem? Select one: a. It is invariably the same as the self-concept. b. It is the regard in which you hold yourself. c. It is the way you truly are when nobody is around to approve of your actions. d. It is what you assume others see when they look at you.

b. It is the regard in which you hold yourself.

How did Taylor's "optimum shovel" immediately increase the productivity at an eastern steel mill? Select one: a. The shovel was discarded to create new machinery that automatized operations and reduced human work. b. The shovel design allowed maximum work without the need for frequent rest periods. c. The use of a single shovel for shoveling coal into the large smelters and loading cinders into waste containers ensured an increase in productivity. d. The shovel reduced the motions involved from eighteen to five.

b. The shovel design allowed maximum work without the need for frequent rest periods.

An attitude is best described as: Select one: a. the ability to act and make decisions on one's own without any undue interference. b. an evaluation of people, ideas, issues, situations, or objects. c. the quality of a person to persuade others to follow a particular set of values. d. a perception about one's expectations and ambitions.

b. an evaluation of people, ideas, issues, situations, or objects.

According to McClelland's manifest needs theory, people with a high achievement need: Select one: a. want to control and influence other people. b. are goal oriented and have high energy levels. c. want to be accepted and liked by others. d. usually enjoy conflicts and confrontations.

b. are goal oriented and have high energy levels.

John is an introvert and a pessimist. He hopes to become an optimist and a more sociable person someday. This happy and positive person that John wants to be is his: Select one: a. looking-glass self b. ideal self c. self-image d. real self

b. ideal self

Which of the following is a benefit of gut-level communication? Select one: a. Lesser dependency on other people b. Perfect mutual empathy between people c. Better understanding among people d. A risk-free and non-threatening conversation

c. Better understanding among people

Which of the following is a pane in the Johari Window? Select one: a. Influence pane b. Compliant pane c. Unknown pane d. Feeling pane

c. Unknown pane

Which of the following statements is true about self-concept? Select one: a. It is the power that depends on the threat of possible punishment. b. It is the power that is based on your attractiveness to others. c. It is the tendency to turn an irrational belief into an imagined disaster for yourself d. It is the foundation of all your thoughts about yourself.

d. It is the foundation of all your thoughts about yourself.

Mark tends to deny that there are problems that he needs to rectify in his life. In difficult situations, Mark focuses on his negative feelings instead of solving the problem at hand. Which of the following is true of Mark? Select one: a. Mark is an extravert. b. Mark has Theory X assumptions. c. Mark has an internal locus of control. d. Mark is a pessimist.

d. Mark is a pessimist.

Which of the following is a terminal value? Select one: a. Politeness b. Intelligence c. Cleanliness d. Social respect

d. Social respect

What is unconditional positive regard? Select one: a. The acceptance of individuals as worthy when they behave in a certain way. b. The attempt by parents to improve their children's behavior by comparing them to others. c. The rejection of children by their parents as inherently worthless unless otherwise proven by their behavior. d. The acceptance of individuals as worthy and valuable regardless of their behavior.

d. The acceptance of individuals as worthy and valuable regardless of their behavior

What did Elton Mayo discover from the Hawthorne Experiment? Select one: a. Workers' productivity increased because they used the optimum shovel that allowed them to work the whole day without taking too many breaks. b. Managers treated workers well because they knew that the workers would be hard to replace due to scarcity of labor. c. Strong bureaucracy in the organization would make up for a worker's lack of motivation and thus the productivity would remain high. d. Workers performed better because someone was paying attention to them, which was more than what they were accustomed to receiving at work.

d. Workers performed better because someone was paying attention to them, which was more than what they were accustomed to receiving at work.

The study of human relations has two goals: personal development and growth, and ____. Select one: a. finding quick fixes for personal problems b. manipulation of human behavior c. finding a cure-all for organizational problems d. achievement of an organization's objectives

d. achievement of an organization's objectives

Mutual respect: Select one: a. is the knowledge of how you are being perceived by others b. allows individuals to know what in their own behavior is being perceived as real by other people. c. is the process of letting other people know what you are really thinking and feeling d. can exist only when a person's self-esteem is stable

d. can exist only when a person's self-esteem is stable

A healthy self-esteem is most likely to be accompanied by a(n): Select one: a. external locus of control. b. pessimistic attitude. c. conditional positive regard. d. positive attitude.

d. positive attitude.

Antonio, an employee of a software company, has been trying hard to get promoted for a long time. He gives up his efforts after two years and decides to remain satisfied with earning a decent living for his family. In terms of ERG theory of motivation, this exemplifies: Select one: a. a low emotional intelligence quotient. b. an internal locus of control. c. the expectancy theory. d. the frustration-regression principle.

d. the frustration-regression principle.