Performance Management HW

Examining the perceived fairness of the factors included in the performance measures at Heavenly Handbags would provide information on which of the following? A. acceptability B. internal consistency C. test-retest reliability D. contamination E. strategic congruence

A. acceptability

Pilar was trying to solve the problem by recommending a solution. She should have A. asked Miguel to resolve the problem. B. reduced Miguel's pay. C. taken away the client. D. told Miguel the client was difficult. E. demoted Miguel.

A. asked Miguel to resolve the problem.

What should Pilar have done before meeting with Miguel to provide him with feedback about his performance? A. asked him to do a self-assessment B. written him a memo C. awarded his accomplishments D. reviewed his comments E. reviewed his comments on Facebook

A. asked him to do a self-assessment

Where should this feedback session be taking place? A. conference room B. Pilar's office C. Miguel's office D. client's office E. HR director's office

A. conference room

The fact that the behavioral diversity measure was compatible with the overall culture and goals of the organization is an example of A. fit with strategy. B. test-retest reliability. C. internal consistency. D. validity. E. specificity.

A. fit with strategy.

Having more than one rater evaluate the same individual is a way to assess which of the following? A. interrater reliability B. fit with strategy C. internal consistency D. validity E. test-retest reliability

A. interrater reliability

Pilar told Miguel the feedback she had received from the client, the justification, and her suggestion for moving forward. By doing this, she was taking what approach in the feedback session? A. tell-and-sell B. problem-solving C. tell-and-listen D. collaborative E. subjective

A. tell-and-sell

Evaluating individuals across multiple time periods would provide Heavenly Handbags with information related to A. test-retest reliability. B. specificity. C. content validity. D. interrater reliability. E. internal consistency.

A. test-retest reliability.

Christopher is frustrated with Heidi for not sharing General Baines's concerns about his performance previously and now brings it up as part of his review. What should Heidi have done differently? A. Talk to Christopher about General Baines's comments when they occurred—not 9 months later. B. All of these answers are measures Heidi should have taken to resolve the customer's complaints and support her employee in his role for the company. C. Reassure General Baines that Christopher was the right person for the on-site liaison role. D. Be honest with Christopher that the General was unhappy until she explained why he was late getting to the office. E. Devise an improvement plan with Christopher about his performance when the General's comments were first known.

B. All of these answers are measures Heidi should have taken to resolve the customer's complaints and support her employee in his role for the company.

Heidi says Christopher should not be so worried about a lower score on his onsite performance since it only counts for 20 percent of his overall evaluation. Is she right? A. No, because it actually counts for 80 percent of his overall evaluation. B. Yes, because she is giving him a high score on everything else. C. No, because he can still lose his job if A-Plus loses the General as a client. D. Yes, because they are friends and Christopher can't lose his job. E. Yes, because the General's opinion of Christopher does not matter much.

C. No, because he can still lose his job if A-Plus loses the General as a client.

Assume Christopher wants a 360-degree performance appraisal. Which of the following individuals should he not be asking for feedback? A. Heidi, his manager B. Jack, who is on the same team as Christopher C. Rhonda, his HR representative D. Morgan, who works for Christopher E. General Baines, his client

C. Rhonda, his HR representative

Which step of the performance management process are Heidi and Christopher at in the beginning of the video? A. define performance B. provide support and ongoing performance discussions C. evaluate performance D. provide consequences E. develop employee goals, behavior, and actions to achieve outcomes

C. evaluate performance

How should Pilar have ended the meeting? A. having the client contact Miguel directly B. threatening Miguel with termination C. setting a goal and a date to follow up with Miguel about the budget D. by giving Miguel a raise E. emphasizing possible consequences for the budget not being met

C. setting a goal and a date to follow up with Miguel about the budget

One concern about the old measures was that they didn't address the full range of performance expectations. This is referred to as A. reliability. B. unreliability. C. contamination. D. validity. E. None of the answer choices are correct.

D. validity.