Performance/OCB

Spector & Fox (2010)

We question the common supposition that active acts of counterproductive work behavior (CWB) and organisational citizenship behavior (OCB) are negatively related in that people who perform one tend not to perform the other, and that they tend to relate oppositely to potential antecedents. We argue that under some circumstances these active behaviors may occur together or sequentially. Using an emotion focused framework, we discuss five situations that lead from one form of behavior to the other: Understimulation at work, co-worker lack of performance, organisational constraints, lack of expected rewards for OCB, and unjustified (to the actor) acts of CWB. Finally, we provide suggestions for studying these behaviors episodically as opposed to aggregating frequencies of behavior over extended periods of time.

Sackett et al. (2006)

Competing viewpoints exist as to whether organizational citizenship behaviors (OCB) and counterproductive work behaviors (CWB) are best viewed as behaviors located on a single continuum or as distinct constructs. Reliable and established measures of OCB, CWB, and the Big Five were administered to a large and diverse employee sample. Confirmatory factor analysis supports differentiating between facets of OCB and CWB. In addition, OCB and CWB were moderately negatively correlated and had a number of different personality correlates. This lends support to OCB and CWB representing two distinct constructs instead of a single continuum.

Klotz & Bolino (2013)

Despite the generally negative relationship between organizational citizenship behaviors and counterproductive work behaviors, employees often engage in both. Psychologists have found that when people engage in morally praiseworthy behaviors, they often grant themselves a moral license to behave immorally. In this article we draw on moral licensing theory and research on identity orientations to explain why and when citizenship behavior may lead to subsequent counterproductive behavior. We also explain how the harm done to the personal reputation of employees who engage in counterproductive work behaviors will be lessened by the degree to which they have a moral license to engage in such behaviors.

Kalal (2005)

Job performance is increasingly being seen to encompass constructs such as organizational citizenship behavior (OCB) and counterproductive work behavior (CWB). To clarify the OCB-CWB relationship, a meta-analysis was conducted. Results indicate a modest negative relationship ( 0.32). The relationship strength did not increase appreciably when the target of the behavior (the organization vs. other employees) was the same. Moreover, OCB and CWB exhibited somewhat distinct patterns of relationships with antecedents. The OCB-CWB relationship was moderated by the source of the ratings, the presence of antithetical items, and the type of response options. An employee-centric perspective is proposed whereby both OCB and CWB are perceived as adaptive behavior. Implications for organizations are discussed.

O'Brien & Allen (2008)

Many correlates of organizational citizenship behavior (OCB) and counterproductive work behavior (CWB) have been established, but their relative importance has rarely been investigated. A dominance analyses based on data from 375 participants and 214 of their supervisors indicated that individual differences accounted for more of the variance associated with OCB and with CWB than did organizational attitudes. Confirmatory factor analysis and dominance analyses provided discriminant validity for a four-factor model based on the target of these behaviors that included interpersonal OCB, organizational OCB, interpersonal CWB, and organizational CWB. A comparison of supervisor- and self-report data indicated that relationships were stronger when using self-report data, but the overall pattern of results was similar.

Fox et al. (2012)

Studies have shown a strong negative correlation between counterproductive work behaviour (CWB) and organizational citizenship behaviour (OCB), and opposite correlations with hypothesized antecedents. Such observed correlations may have been erroneously caused by three measurement artefacts: items measuring absence of CWBs, rather than behaviours that exceed requirements or expectations in OCB scales; supervisory halo; and agreement rather than frequency response format. A new OCB scale, the OCB-checklist (OCB-C) was used that did not have these artifacts. Contrary to prior expectations from the literature, positive relations were found between CWB and OCB, and stressors and OCB. Theoretical explanations for positive CWB/OCB relations (demand-elicited OCB, social loafing, work process problems, rater perceptions and attributions, and aggravated job stress processes) are discussed.

Kalal et al. (2009)

The present research examines the within-person structure of job performance, with an emphasis on the relationship between organizational citizenship behavior (OCB) and counterproductive work behavior (CWB). We demonstrate, via two experience sampling studies, that OCB and CWB are affect-driven phenomena that exhibit considerable within-person variation. Furthermore, as predicted, the within-person affective forces on OCB were independent of those on CWB—and the two phenomena were themselves independent. When directed at an organization (rather than a supervisor or coworkers), both were, however, related (within-person) to each other and to overall job performance. We discuss implications for the within-person performance structure.