PGM LEVEL 1 FACILITES

What time frame would be the least effective for monitoring the progress and performance of a business plan?

Daily

On the 3 hole of a stroke-play event it is discovered that a player has sixteen clubs, including two putters, in her bag. What is the player's penalty?

4 Stroke

What does a soil pH measurement of 3 indicate?

Acidic

During play of the 18th hole, what is considered a "general area"?

All areas of the course except teeing ground & putting green of hole being played, penalty areas, and bunkers

What is the proper provision for delivering emergency first aid to the participants in a large event?

Facilities should hire a local physician or medical safety consultant and have an ambulance and paramedics at the course

A moment of truth occurs when an employee evaluates the service they are going to provide

False

According to the Business Planning Model, a business plan should build on and refine the operational plan.

False

An analogous color scheme consists of two sets of complementary colors.

False

As customer requirements are met, they become customer expectations.

False

Assessing the current state of business is the most significant advantage of strategic business planning.

False

Fluorescent lamps will provide the best accent lighting in a golf shop.

False

Regardless of the scope of the event, the review should be as detailed as possible.

False

Responsible, involved, and helped are effective action words to create a power statement.

False

Spalding is a system of handicapping the unhandicapped.

False

Wall fixtures offer the least display flexibility.

False

According to the Golf Car Fleet Management A Module, what is an added value golf cars can bring to a facility?

Generates revenue and potential profits

What is the goal of a tournament checklist?

Have no surprises at tournament time

hat allows a facility to take advantage of lower energy costs during offpeak hours?

Energy Managment Software

Consulting your attorney is the best option for formulating golf car safety policies and procedures.

False

Golf Cars should be arranged by player name for a tee time start

False

Golf car fleet programs benefit golf professionals because they give them the chance to demonstrate their value to an employer

False

It is best to narrow one's focus to a specific job when exploring career options

False

Most non-professional tournaments are one-day stroke play events.

False

Nutrient availability to turfgrass plants is optimal when the soil pH is 5.5 or below.

False

Respiration describes how plants convert food into energy

False

The size and car selection of the fleet is most important for achieving a successful golf car rental program.

False

The skills of a golf professional include knowing rounds, memberships, golf cars, tournaments, and merchandise generate revenue for a facility

False

t According to the Golf Car Fleet A Module, who oversees overall administration of the fleet concession?

Fleet Manager

What is the cause of most pathogenic turfgrass diseases? Fungi

Fungi

An upset customer is concerned about the lack of action to speed up play. He seeks out the golf professional to express his displeasure. What needs to be in place for the golf professional to resolve the situation?

Procedures and skills

What is the best way to foster customer loyalty

Provide what customers need

Running out of scorecards indicates a breakdown of what key requirement for good customer relations?

Resources

Aside from relationships, what do all customer interactions involve?

Tasks

A personal development summary details interests, strengths, weakness, and future personal development steps

True

A practice swing that strikes the ball is counted as a stroke.

True

Golf professionals need to be familiar with fleet-related finances even when they neither own the fleet nor share in its profits.

True

The fleet manager oversees preventive maintenance procedures and records

True

The golf course stakeholders should provide direction for creating the business plan at a golf operation?

True

The process for developing a business plan starts before you establish the goals you would like to achieve for the shop's coming year.

True

What is the usual business destination for long-range planning?

4-5 years

In a multiple-day event, placement of the tee markers should be balanced so that the course's effective playing length is approximately the same from day to day.

True

Moments of truth occur each time facility employees come into contact with customers.

True

As a general rule, roughly how many full-time maintenance people would be required to keep a fleet of 75 cars fully serviced?

1

What is the suggested distance for separating floor fixtures?

3 Feet

Why is it important to develop a personal vision statement?

A vision statement provides direction to a career

What part of the resume concisely describes a summary of skills and qualifications gained from work experience as a golf professional?

Action statement or 'power statements' that begin with action words

What is the difference between a career ladder and a career lattice

Career ladder characterizes directly upward career progression, career lattice also shows sideways movement

You are in the process of completing a business plan for the golf shop. Initial forecasts of sales, expenses, and profit have been made. Past data has been analyzed and important inside and outside factors have been identified. What is the next step to be taken towards completing the plan?

Create a Budget

According to the Golf Car Fleet Management A Module, restrictions on where cars can be driven should be included as part of what documents?

Operating Rules

What will directly benefit from keeping records on tournament formats, sizes of the fields, and daily start and finish times?

Pace of play guidelines

What is an example of a satellite control system capability?

They can control the speed of the car on a steep hill or dangerous curve

What is the main purpose of a post-tournament review

Determine whether goals were achieved and what can be done to improve performance

What is provided in the "Strategies to Succeed" section of the Career Fitness Manual?

Effective starting point for developing goals

"Increase merchandise sales in the golf shop" is an example of a SMART goal.

False

A career lattice characterizes an upward career progression.

False

A clear policy on how to handle customers who arrive late for a tee time is an example of a procedure to be followed in a routine situation.

False

A hole-by-hole score sheet is the most efficient type of score sheet to use for a shotgun-start event.

False

A provisional ball can be played when the original ball may be lost in a penalty area

False

A resume should begin with listing education first and then work experience.

False

A well thought out business plan will typically focus on achieving financial goals

False

According to The Rules of Golf, an aeration hole made by maintenance staff is considered "ground under repair."

False

An interactive "moment of truth" opportunity occurs when a customer's bag has been incorrectly tagged at the bag drop.

False

Better cash flow is one benefit of a fleet rotation program.

False

Business goals are typically developed in the Defining the Business phase of the business planning process.

False

By definition, the flagstick must have a flag attached to its top end.

False

Clarification of job responsibilities is one of the added values provided by the strategic planning process?

False

Expectations are a key requirement for good customer relations.

False

Financial forecasts should be based on historical data derived from a linear trend analysis.

False

Scorecards are required in tournament play regardless of the format.

False

The T-fixture is designed to show large quantities of hanging merchandise in a single style.

False

The Tournament Committee is required to include the competitor's name and handicap on the scorecard.

False

The diameter of a golf hole is 4 1⁄2 inches.

False

The first decision to be made by the facility's tournament coordinator and the client should be the event format.

False

The floor layout design of sales-oriented planogram will provide direct access to the point of sale area from the high-value destination areas within the retail environment.

False

rrect The task-relationship connection concept allows that a foundation for successful future relations can be built by attending to the customer relationship without the presence of a task focus.

False

What is the most important consideration when allocating floor space?

Items with high turnover should receive a greater amount of floor space

What is the value of establishing "destination areas" in your golf shop?

Leads customers through other department

Why should drivers be informed of the facility's restrictions that limit where golf cars can be driven?

Limiting damage to the golf course

What needs to be in place to prevent conflicts between scheduled maintenance and golf events?

Master Calander

On the teeing ground, a player asks an opponent if there is a bunker on the left side of the fairway. The opponent responds in the affirmative. What is the ruling?

Neither player receives a penalty

What color scheme is represented by a four-way display consisting of white, black, and gray pants?

Neutral

During tournament play, a ball lands in a pile of ice behind a concession stand. According to the Rules, how is the pile of ice classified?

Obstruction

What single variable has research shown to be most closely associated with long term financial performance?

Organizational service climate

A player's ball comes to rest against a rake. When he removes the rake the ball rolls into an adjacent bunker. What should he do?

Place the ball in its original position

A golf professional is purchasing a golf course. The business plan he presented to his banker included his history of successfully operating similar facilities, budget projections for the first five years under his management, and objectives and strategies for reaching his goals. The banker rejected his loan application because of missing information. What important element is missing from the business plan?

Proposed Mission Statement

Which type of fixture gives the most presentation flexibility when floor space is extremely limited?

Rectangular Rack

What is the recommended standard for displaying folded shirts?

Size from top to bottom, running from smallest size to largest size

A breakdown in what key customer relations requirement would most likely account for the following situation: The Head Professional made the following observations at the staging area for a shotgun event: Area was fully staffed. Necessary supplies were available. Cars were missing towels, scorecards, and divot sand.

Systems

What is most indicative of a well-run golf car rental program?

The condition and attractiveness of the cars

What determines when a player's ball is out of bounds?

The entire ball lies outside the inside line of the out of bounds stake

What is the primary product of the golf business according to the Customer Relations A Module?

The golfers experience

A Four-Ball stroke event is best described as two-player teams selecting the better ball on each hole as the team score for that hole.

True

A fleet rotation program will result in equal use and fewer golf car breakdowns.

True

A planogram includes a bird's-eye view of the shop's arrangement of merchandise displays

True

A presentation of the same color of golf shirts ranging in intensity from the palest to the deepest shade is employing the monochromatic basic color scheme.

True

According to the Merchandising and Inventory Management course, every sign in a golf shop should be displayed in a sign holder

True

Customer acquisition costs often exceed customer retention costs.

True

Generally, private golf cars are covered through homeowner's insurance plans.

True

PGA.org/Jobs provides information on industry positions, networking, resume writing, and interviewing?

True

Proactive planning is one of the anticipated outcomes of strategic business planning

True

Sand on the green is a "loose impediment".

True

Staff should be involved in effective business planning to create a sense of ownership.

True

Stroke-play events flighted by handicap allow for more competitive contests.

True

The Callaway handicapping system is the most widely used method to determine the net score of a player who does not have an official USGA handicap.

True

The Tournament Director's main role on the day of the tournament is to be available for implementing contingency plans should something go wrong.

True

The design of promotional material is often as important as the content.

True

The master file containing information on past events should be divided into two sections: recurring events and one-time events

True

The possibility of rain is an important consideration when selecting a hole location on the green.

True

The post-tournament review might be analyzed to determine future groupings.

True

There is no penalty for lifting a ball from a penalty area for the purpose of identifying to whom it belongs

True

Time is a factor affecting the value of any resource.

True