Phlebotomy Chapter 2 definitions
SAFER (Survery Analysis for Evaluating Risk)
Acronym for the TJC method used to identify and communicate deficiency risk levels
CLSI (Clinical Laboratory Standards Institute)
Develops voluntary standards and guidelines for the laboratory
QA (quality assurance)
Established policies and procedures intended to guarantee excellence of patient care
civil action
Legal actions in which the alleged injured party sues for monetary damages
CLIAC (Clinical Laboratory Improvement Advisory Committee)
Organization formed to assist in administering CLIA regulations
CQI (continuous quality improvement)
Program designed for continuous monitoring and analyzing to identify processes that need improvement
IQCP (Individualized Quality Control Plan)
Risk-based objective approach to QC tailored to the testing in use at the lab
GLPs
Ten QA recommendations for laboratories doing waived testing
SE (Sentinel Event)
Unexpected unfavorable event that results in death or serious injury
TJC (The Joint Commission)
accredits and certifies healthcare organizations
delta check
compares current test results with previous results for the same test on the same patient
NPSGs (National Patient Safety Goals)
components of a cqi program that are required for tjc accreditation
negligence
failure to exercise due care
breach of confientiality
failure to keep privileged medical information private
fraud
false portrayal of facts either by words or by conduct
informed consent
implies voluntary and competent permission for a medical test or procedure
plaintiff
injured party in the litigation process
Battery
intentional offensive touching or use of force
ISO
international organization that develops international standards for many industries
respondeat superior
latin phrase for "let the master respond"
res ipsa loquitur
latin phrase meaning "the thing speaks for itself"
assault
legal term for an act or threat causing another to be in fear of immediate battery
statue of limitations
length of time after alleged injury in which a lawsuit can be filed
threshold value
level of acceptable practice beyond which quality cannot be assured
due care
level of care a sensible person provides under given circumstances
standard of care
level of skill that provides dur care for patients
vicarious liability
liability imposed on one person for acts committed by another
quality indicators
measurements or values that provide information on the quality of processes
IHI
nonprofit organization focused on patient safety
CAP
organization that offers proficiency testing and laboratory inspection
implied consent
patient's actions suggesting consent to a procedure
Defendant
person against whom a complaint is filed
CAPA
plan that describes corrective and preventative actions needed to address a problem
risk management
process focused on identifying and minimizing risks to patients and employees
discovery
process in litigation in which both sides exchange information about witnesses and evidence
deposition
process in which one party questions another under oath with a court reporter present
quality
the degree of excellence
CoW (Certificate of Waiver)
type of certificate for laboratories that perform waived testing only
malpractice
type of negligence implying a greater standard of care was due the injured person
QC (quality control)
use of checks and controls to assure quality
invasion of privacy
violation of one's right to be left alone
tort
wrongful act committed against one's person, property, or reputation
