PM chp 9

The process of closing the project involves various actions, including

- collecting/making final payments -recognizing/evaluating staff -post-project evaluation -documenting lessons learned -organizing and archiving project documents

Documentation of lessons learned should be done on an ongoing basis throughout the planning and performing phases of the project.

False

Projects also can be terminated by the sponsor or customer due to satisfaction with the project progress.

False

The open-ended question post-project evaluation meeting should contain an opportunity to talk about possible additional projects and assume permission to use the customer as a reference with potential customers.

False

The post-project evaluation meeting with the project sponsor should contain an opportunity to ask closed- ended questions about possible additional projects and obtain permission to use the customer as a reference with potential customers.

False

The project manager should schedule the meeting immediately following the delivery of the final report rather than waiting for a time when the customer is in a position to really determine whether the project met expectations and achieved the anticipated benefits.

False

The project team should wait until the end of the project to capture and document lessons learned.

False

The system should organize information so that it has complex commands to retrieve information by category or subject of lesson learned or by key words.

False

As part of, or in addition to, the documents in the archive, it can be valuable to create a database of common data elements from past projects in order to analyze and determine if there are trends or correlations that could be helpful in bidding, planning, and/or performing future projects.

True

Have lessons learned as an agenda topic on a new project and include in project management training

True

Just as important as having the internal post-project meetings within the project organization is having a post-project evaluation meeting with the customer or sponsor.

True

Lessons learned could be helpful in bidding, planning, and/or performing future projects.

True

Lessons learned may be lost from a project if they are not captured at the moment the lesson is learned.

True

Projects also can be terminated by the sponsor or customer because the project needs have changed.

True

Projects also can be terminated by the sponsor or customer due to a project return on investment increase

True

Projects also can be terminated by the sponsor or customer for financial situations.

True

Projects also can be terminated by the sponsor or customer.

True

There may be circumstances that require a project to be terminated before it is completed.

True

The purposes of __________ should be to determine whether the project provided the customer with the expected benefits, assess the level of customer satisfaction, and obtain any feedback that would be helpful in future business relationships with this customer or with other customers.

a. a post-project evaluation meeting with the customer or sponsor

Participants of _______ should include the project manager, key project team members, and key representatives of the customer's organization who were involved with the project.

b. a post-project evaluation meeting with the customer or sponsor

A financial related activity that must be performed during the closing phase is assuring that

b. all payments have been collected from the customer.

During the______, review and evaluate performance of the project and identify what can be done to improve performance on future projects.

b. closing the project phase

Verifying that all payments have been made to any subcontractors, consultants, vendors, or suppliers for any purchased materials or services is completed during the

c. closing the project phase.

Successful projects should end with some type of

c. recognition and celebration.

Once all payments have been received and made, the project "books," or accounting records, can be closed, and a financial analysis of the project can be made in which final actual costs are compared to

c. the project baseline budget.

The fourth and final phase of the project life cycle is

c. closing the project.

The project manager should prepare a written performance evaluation of each member of the project team that mentions how each has

d. expanded her or his knowledge as a result of the project assignment and identifies areas she or he needs to develop further.

The project organization should establish a __________ that includes an easily accessible repository that encourages project managers and teams to retrieve lessons learned and information from previous projects.

d. knowledge base system

During the _____, the project team or contractor should ensure that copies of appropriate project documentation are properly organized, filed, and archived so that they can be readily retrieved for future use.

d. performing the project phase.

The project manager should schedule the post- project evaluation meeting with the customer or sponsor for a time when the customer is in a position to

d. really determine whether the project met expectations and achieved the anticipated benefits.

During project closing, the project team or contractor should ensure that copies of appropriate project documentation are properly organized, filed, and archived so that

d. they can be readily retrieved for future use.