PM -Project Initiation - Module 2

Which of the following is the best example of success criteria?

Achieve an 87% customer satisfaction rate within three months of product launch.

As a project manager, you utilize your project management tools to check whether the project is progressing alongside the planned timelines. What type of metric would this be an example of?

An efficiency metric

As a project manager, you're using the SMART criteria to craft revenue goals for your team. During the process, you look at last year's revenue data as a benchmark for deciding how much to increase revenue this year. In this instance, which SMART criteria are you using?

Attainable

What's a strategy to determine if a goal is attainable?

Break down the goal into smaller parts

Consider the following scenario: The Director of Product requests that the project manager do what they can to finish the project early. However, the Director states that they cannot spend any additional funds. Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product's request?

Change the project scope

Which of the following best describes scope creep?

Changing a project after it begins

What can you do to determine if a goal is relevant?

Consider if the goal matches the organization's other needs and priorities.

Which of the following is an example of a measurable goal? Select all that apply.

Increase product revenue by 5%

Which of the following are examples of key results? Select all that apply.

Increase the number of website visitors by 25% by end of year

As project manager, you approve a team member's request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member's work process: they need to do two additional tasks that are not related to the project's goal. What is this an example of?

Internal scope creep

Which of the following best describes the difference between in-scope and out-of-scope?

Items within the project boundaries that are contributing to the project's overall goal and items that are not

As a project manager for an online retailer, you meet with your company's head of customer service and are asked to establish a rewards program and monitor its effect on the number of repeat online customers. Your team launches a finished website that introduces a new rewards program and add a link to the website on all new order confirmation emails. Which of the following is a project goal in this scenario?

Monitor the effect of a new rewards program on the number of repeat online customers

Which of the following are objectives and key results (OKRs) development best practices? Select all that apply.

Objectives should be motivational and inspiring.

What is part of a project launch?

Presenting the final deliverable to the client

A designer on your project team suggests making changes to the product's logo just prior to launch. What's a strategy that could help avoid this internal scope creep?

Remind the designer about the project's scope and the effects of internal scope creep.

Suppose that you're starting as a project manager for a new client. What three strategies can you use to decrease the likelihood of scope creep and make the project a success? Select all that apply.

Show the client the details of what you're going to create and how much it will cost.

What are some tactics to handle external scope creep? Select all that apply.

Suggest alternative solutions to your customer's or stakeholder's proposed changes.

A project manager launches a project to streamline a local city's school bus route schedule to reduce the amount of time students are on the bus by 30%. What scenario below demonstrates that the project manager landed at the intended goal?

The project manager reviews the data in 3 months to determine if they reduced the amount of time students spend on the bus by at least 30%.

Which three questions should you ask yourself to make a goal specific?

What do I want to accomplish?

Fill in the blank: Objectives and Key Results (OKRs) combine both a goal and a _____ to determine a measurable outcome.

metric