prac 2 and 3
In order to fulfill the requirements of her new job, Jade must attend a seminar on desk-top publishing. Through this seminar, she will learn _____________ information.
role-related
reactions to organizational change by lower level employees that interfere with change implementation processes are called
resistance
According to Smith and Dougherty (2012), found that American workers held a _______ of retirement as the ultimate marker of freedom from routine and the financial need to work.
"master narrative"
According to Putnam and Kolb (2000), a feminist view of conflict is based on
co-construction through collaboration
Miller, Stiff, and Ellis discovered that human service workers' level of empathic concern had a positive influence on their
communicative responsiveness.
Which of the following has not directly contributed to the rise of globalization?
corporate downsizing
The level of prejudice and discrimination in an organization represents which dimension for describing a multicultural organization?
cultural bias
_____________ are usually described as being interactional, contextual, episodic, and improvisational.
cultural performances
Phase models of small-group decision making assume that
decisions are made through a rigid and unitary sequence of group activities. (*) (p.143)
_____________ involves dealing with the negative affective outcomes of burnout.
emotion-centered coping
Groupthink refers to a mode of thinking where a group is more concerned with high quality decision making than cohesiveness.
false
In distributive bargaining, the parties are working with a "fixed pot" from which each wants to create a win-win situation.
false
Discrimination refers to negative attitudes toward an organizational member based upon gender or perceived culture.
false (prejudice)
Even though Lily realizes she is a new employee, she decides that she deserves an extra coffee break and will go ahead and take one and see if anything negative happens. This is an example of the information seeking tactic of surveillance.
false (testing the limits)
Approaching organizational culture with the idea that there may be multiple manifestations of culture that are difficult to interpret represents which perspective of culture?
fragmentation
The belief that many government officials had that the levees in New Orleans would protect it from the devastating flood waters of Hurricane Katrina represent which symptom of groupthink?
illusion of invulnerability
Which of the following is not a tactic used by newcomers to seek information?
in-group relationships Next
What are the three key components of Putnam and Poole's definition of conflict?
incompatible goals, interdependence, and interaction
If Seth offers to cook dinner for Magnolia because he realizes that she is stressed about an exam she hasn't had time to study for, he is providing
instrumental support
All of the following are effects of using ICTs in the workplace except:
less interaction between employees
Discursive rules like sell diversity as a product have stemmed from the emphasis on the business case for diversity. What does Perriton say the effect of these rules are?
limit women's linguistic choices
"Be self-managing to reach organizational goals" would be a message that would represent which paradox of participation?
power
The in-group, out-group continuum refers to the _________ of leader-member relationships.
quality
According to Weick, the primary goal of organizations is to
reduce uncertainty
Pete's Paper Warehouse recently decided to engage in an aggressive diversity hiring program so that they will be better positioned to recruit minority hires in the future. Pete's is hoping to realize what opportunity through diversifying their workforce?
the resource-acquisition argument (p. 226)
The idea that it is always the beginning of the workday somewhere around the globe refers to which aspect of globalization's impact on organizational communication?
time and space compression
The idea that intelligence and self-confidence are good things for a leader to have represents which approach to leadership?
trait
According to Peters and Waterman, excellent organizations should avoid complex structures and divisions of labor.
true
Discursive leadership is a way of looking at how leadership occurs through interactions among organizational actors.
true
Emotional intelligence indicates that an individual knows how to handle emotion effectively in the workplace.
true
Equivocality is likely to be high in highly competitive business environments.
true
New communication technologies will not be embraced until there is a critical mass of individuals who use the technology.
true
Organizations advocating a trait approach to leadership often use personality tests to select people for leadership roles.
true
Participation in decision making can help reduce job-related burnout.
true
The cognitive model of participation in decision making is related to the human resources approach to management.
true
The role making phase of development is a time when the supervisor evaluates a newcomer's skills, talents, and motivations based on observations of the newcomer's response to requests.
true
The social information processing model and the dual-capacity model both build on the ideas found in the media richness model.
true
The managerial strategy for communicating about change where the management focuses on fundamental issues related to change success and allows employees the creative freedom to explore various possibilities
underscore and explore.
The four key components of Deal and Kennedy's "strong cultures" are
values, heroes, rites/rituals, and the cultural network. (p. 72)
Joan has a conversation with her supervisor, Judy. She asks Judy about a rumor that the nursing home is about to be sold to a new company. Judy knows the rumor is true, but tells Joan that as upper management has said, there are no plans for the home to be sold at this time. Which strategy for communicating about change is Judy using?
withhold and uphold
