Practice: CompTIA A+ 220-1002

Stop errors happen when which type of processes encounter an error?

Processes created by Windows components running in kernel mode

You are helping your friend troubleshoot a problem with his Linux server. You enter a common Linux command and discover it doesn't work exactly as you expected. What might be the problem and what do you do next?

The Linux shell is not the one you expected; use the echo $0 command.

David is traveling for work and is spending a week at a new branch. He needs to print an email, but he isn't able to add the network printer to his computer. He is using a Windows 10 Pro laptop, is connected to the network, and can access the Internet. What is a likely and easy fix to David's problem?

The computer is not set to find resources shared on the network; use the Network and Sharing Center to fix the problem

If you are having a problem with a driver, which of the following should you try first?

Update the driver.

You are trying to clean up a slow Windows 8 system that was recently upgraded from Windows 7, and you discover that the 75-GB hard drive has only 5 GB of free space. The entire hard drive is taken up by the Windows volume. What is the best way to free up some space?

Delete the Windows.old folder.

Your friend is having problems finding the bootmgr file and asks for your help. What is your response for the best option?

Explain to your friend that performing a startup repair is a better option.

Which Windows program must be running before a user can sign in to Windows?

Lsass.exe

Which type of server can function as a firewall?

Proxy server

What is the first thing you should do when you discover a computer is infected with malware?

Quarantine the computer.

What type of employee badge does not have to be swiped by a card reader in order to allow the employee through a door?

RFID badge

You are running a web server app in Ubuntu Server. Users complain that their browsers are loading webpages with errors. Where are you likely to find the log file where the web server reports its errors?

/var/log

You need to install a customized console on 10 computers. What is the best way to do that?

Create the console on one computer and copy the .msc file to the other nine.

Your organization has set up three levels of classification for data accessed by users on a small network: • Low security: Data in the C:\Public folder• Medium security: Data in a shared folder that some, but not all, user groups can access• High security: Data in a shared and encrypted folder that requires a password to access. The folder is shared only to one user group.

Directions to the company's Fourth of July party - Low Details of an invention made by the company president that has not yet been patented - High Resumes presented by several people applying for a job with the company- Medium

A scanner connected to your Mac is giving problems and you suspect corrupted device drivers. 1. What should you do first? Second? (Select two answers)

Download and install drivers from the scanner manufacturer. Update macOS.

Remote Desktop and Remote Assistance require a technician to change port settings and firewall settings, but third-party apps such as GoToMyPC do not. Why is this?

GoToMyPC and other third-party apps use ports already left open for web browsing and don't require incoming connections.

Which of the following is true about NTFS permissions and share permissions? Select all that apply.

If you set NTFS permissions but do not set share permissions, NTFS permissions apply.

Sarah is setting up Backup and Restore and wants to create a system image. She has discovered that drive E: in the system has plenty of free space for the image. What is the next thing she should check before she creates the image?

Is drive E: on the same hard drive as drive C:?

What is the command to launch each of the following tools?

Local Group Policy - gpedit.msc Local Security Policy - gpedit.msc Computer Management console - gpedit.msc Local Users and Groups console - gpedit.msc Resultant Set of Policy - gpedit.msc

Using Task Manager, you discover an unwanted program that is launched at startup. Of the items listed below, which ones might lead you to the permanent solution to the problem? Select all that apply.

Look at the registry key that launched the program to help determine where in Windows the program was initiated. Search Task Scheduler for the source of the program being launched. Search the startup folders for the source of the program.

You have important data on your hard drive that is not backed up and your Windows installation is so corrupted you know that you must refresh the entire installation. What do you do first?

Make every attempt to recover the data.

A customer reports that his recently purchased computer does not consistently run his old applications. Application errors occur intermittently, and data files get corrupted. He has tried uninstalling and reinstalling the apps, and the problems persist. As you troubleshoot the problem, you reboot the system and get a BSOD error. The customer tells you the BSOD has occasionally appeared. Which subsystem is most likely causing the problem and what is the next best step?

Memory is faulty; run Memory Diagnostics.

You sign in to your personal computer with your Microsoft account and then you want to set up your computer as a trusted device to make changes to the account settings. Microsoft sends a code to your cell phone in a text message. You enter the code on a Windows screen. This type of authentication is called:

Multifactor authentication

What type of storage media must be used to create a Windows system image? Select all that apply.

Network drive Internal hard drive

The PXE programming code is used to boot a computer when it is searching for an OS on the network. Where is this code stored?

On the motherboard

After a Windows installation, what is the easiest way to determine that you have Internet access?

Open Internet Explorer and browse to a website.

At a restaurant, you overhear people discussing an interesting case they treated while working in a dental office that day. Which type of regulated data policies are most likely to have been violated?

PHI

You are seeing multiple errors about device drivers failing to launch at startup. Of the following, which is the best option to try first?

Perform a startup repair.

When setting up OUs in a new domain, why might it be useful to put all computers in one OU and all users in another?

Policies generally apply to either computers or users.

As a bank employee, you often work from home and remotely access a file server on the bank's network to correct errors in financial data. Which of the following services is most likely the one you are using to authenticate to the network and track what you do on the network?

RADIUS

A virus has attacked your hard drive. Instead of seeing the Windows Start screen when you start up Windows, the system freezes and you see a blue screen of death. You have important document files on the drive that are not backed up and you cannot afford to lose. What do you do first?

Remove the hard drive from the computer case and install it in another computer.

After setting up a dual-boot installation with Windows 8 and Windows 10, how do you boot the system into Windows 8?

Start the system and select the OS in the boot loader menu.

Your friend is setting up a computer and plans to use Windows RAID striping. He asks you how many hard drives he should install in the system. What do you tell him?

Suggest to your friend that he use hardware RAID, which is more stable.

Which app provides tools for customizing the macOS interface?

System Preferences

Your friend sees an error message during Windows startup about a corrupted bootmgr file. He has another computer with a matching configuration and decides to copy the bootmgr file from the working computer to the computer with the problem. Where can he locate the bootmgr file?

System Reserved\bootmgr

Jack needs to email two documents to a friend, but the files are so large his email server bounced them back as undeliverable. What is the best advice to offer?

Tell Jack to put the two documents in a compressed folder and email the folder.

Your computer displays the error message "A disk read error occurred." You try to boot from the Windows setup DVD and you get the same error. What is most likely the problem?

The boot device order is set to boot from the hard drive before the optical drive.

You work at an IT help desk and have been asked to set up 25 new user accounts in Active Directory. Your boss tells you to save time by using a PowerShell script that's available on a network share. You look at several script files named CreateNewUsers that are stored on the drive. Which one is likely to be the one you want?

The file with a .ps1 file extension

Suppose you want to boot a VM from its virtual DVD drive, but it boots to the VM's hard drive. Which of the following could be the source of this problem? Select all that apply.

There is no DVD or ISO file mounted to the virtual DVD drive.

Robert works in a call center and receives a call from Kathy. Kathy says she can no longer access the online reporting application for her weekly reports through her web browser. You ask your boss, and he tells you that the server team changed the application's URL during an upgrade over the weekend. He asks you to make sure all the other technicians are aware of this change. What is the best way to share this information?

Update the knowledge base article that contains the application's URL in the call tracking application.

A user complains that her computer is performing slowly. She tells you the problem started about a week ago when new database software was installed. The software runs in the background to update a database synced between the user's workstation and database server. Which is the best tool or method to use to determine if the new software is hogging computer resources?

Use Performance Monitor and Process counters to observe performance.

When Windows first starts and the user signs in, a message about a missing DLL appears. Which tool or method should you use first to solve the problem?

Use Task Manager to identify the startup process.

When error messages indicate that the Windows registry is corrupted and you cannot boot from the hard drive, what tool or method is the first best option to fix the problem?

Use bootable media to launch Windows RE and then use commands to recover the registry from backup.

Order the following routine maintenance tasks from most to least important when securing a computer.

Verify Windows Update settings Verify anti-malware settings. Verify file sharing settings. Verify that hard drives are being optimized weekly.

As a computer starts up, you see an error message about a missing operating system. At what point in startup does this error occur?

When BIOS/UEFI is searching for an OS using devices listed in the boot priority order

As a computer starts up, you see an error message about the HAL. At what point in startup does this error occur?

When Windows attempts to launch critical device drivers

Mary wants her 32-bit installation of Windows 7 Professional to run faster. She has 4 GB of memory installed on the motherboard. She decides more memory will help. She installs an additional 2 GB of memory for a total of 6 GB, but does not see any performance improvement. What is the problem and what should you tell Mary?

A 32-bit OS cannot use more than 4 GB of memory. Explain the problem to Mary and discuss the possible solutions with her.

When trying to improve performance of a slow system, you notice in Task Manager that the superfetch service is using a high percentage of CPU time. What is your next best step?

Disable superfetch to improve performance.

You are troubleshooting an application problem and want to eliminate faulty memory as a source of the problem. Which command do you use?

Mdsched.exe

Which app manages multiple desktop screens in macOS?

Mission Control

Which security features are available on Windows 10 Home? Select all that apply.

NTFS permissions Internet Options

An application is frozen and you cannot close its application window. What is the first thing you should do to end the process?

Use Task Manager.

A stop error halts the Windows 10 system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem?

Use the Windows Startup Settings screen to disable automatic restarts.

What is the full path to the home directory of the user account lucio in Linux?

/home/lucio

When a driver is giving problems in Windows 10, which tool offers the least intrusive solution?

Device Manager

You are having difficulty uninstalling freeware a user accidentally installed while surfing the web. You look online and see the software is designed to work in an x86-based version of Windows. In which folder should you expect to find the program files for the software?

It depends on the version of Windows installed.

What tool is best to use when destroying data on an SSD?

ATA Secure Erase

Your boss asks you to work through the weekend to install new software on the applications server that serves up applications to 20 users. The following Monday, all users report they cannot open their data files. After speaking with technical support for the new application, you discover it is not compatible with the old data files. Which type of documentation should you refer to first to address this problem?

Risk analysis documents

You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do?

Ask a knowledgeable coworker for help.

A user tells you that Microsoft Word gives errors when saving a file. What should you do next?

Ask the user when the problem first started.

Your Windows system boots to a blue screen stop error and no Start screen or desktop. What do you do first?

Attempt to boot into Windows RE using the Windows setup DVD or a recovery drive.

When cleaning up the startup process, which of these should you do first?

Run System Configuration to see what processes are started.

This feature/item is typically hidden from view in macOS.

Scrollbar

Which is the best first step to protect important data on your hard drive?

Back up the data to another device.

An error message is displayed during Windows startup about a service that has failed to start, and then the system locks up. You try to boot into Safe Mode, but get the same error message. What do you try next?

Boot to Windows RE and perform a startup repair.

Most Linux commands work about the same on a Mac computer as they do on a Linux system due to:

Both operating systems are based on UNIX.

You are planning to install Windows 10 on a computer in a dual-boot configuration. The computer already has Windows 8 installed. You open Disk Management and discover there is one hard drive with an EFI System Partition, a primary partition with plenty of free space, and no unallocated space. In Disk Management, how can you prepare the drive to hold the Windows 10 installation?

Shrink the primary partition and create a simple volume for Windows 10.

What are reasons to uninstall software you no longer use? Select all that apply.

To free up hard drive space To speed up Windows performance

You make an appointment to do an on-site repair, but you are detained and find out that you will be late. What is the best thing to do?

Call the customer and explain the situation. Agree on a new time of arrival

Among the following, which is the best protection against ransomware?

Carbonite

You work in the Accounting department and have been using a network drive to post Excel workbook files to your file server as you complete them. When you attempt to save a workbook file to the drive, you see the error message: "You do not have access to the folder 'J:\'. See your administrator for access to this folder." What should you do first?

Check File Explorer to verify that you can connect to the network.

When a user, Belinda Lim, signs in to Windows, she cannot see her Documents folder in File Explorer and some of her Windows user settings are lost. You suspect her user profile is corrupted. Which tool or method should you use first to investigate and/or solve the problem?

Check the C:\Users\Belinda Lim\Documents folder.

While verifying Windows settings, you discover defragmenting is turned off for the hard drive. What do you do next?

Check the type of hard drive installed.

What is the best way to determine if an email message warning about a virus is a hoax?

Check websites that track virus hoaxes.

Which of the following methods can you use to install Windows 10 in a VM? Select all that apply.

Clean install from an ISO image Clean install from a USB flash drive Upgrade from Windows 8 using an ISO image Clean install from a setup DVD

Where in Group Policy can you locate the policy that requires a smart card to be used to authenticate a user to Windows?

Computer Configuration, Windows Settings, Security Settings, Local Policies, Security Options

A family member calls and wants to copy the Notepad text editor to a folder she has just created in the root of drive C:. She asks you to help her construct the command line. Which is the correct command?

Copy C:\Windows\Notepad.exe C:\

You have set up a user group named Accounting and have put all employees in the Accounting department in this group, which has been given permission to use the Financial folder on a file server. You are now asked to create a subfolder under Financial named Payroll. Megan, the payroll officer, is the only employee in the Accounting department allowed to access this folder. What is the best way to configure the new share?

Create a new user group named Payroll, put Megan in the group, and assign the group read/write permissions to the Payroll folder.

How often does Time Machine create new backups? Select all that apply

Daily Weekly Hourly

Which Windows utilities are used to create previous versions of files that can be recovered from the file properties dialog box? Select all that apply.

Windows 10/7 Backup and Restore

You open a folder Properties box to encrypt the folder, click Advanced, and discover that Encrypt contents to secure data is dimmed. What is the most likely problem?

You are not using an edition of Windows that supports encryption.

Which installation of Windows 10 requires you to enter a product key during the install process?

You are replacing a failed motherboard on a system with Windows 10 installed and a Microsoft account was not used to sign in to Windows.

Which file system does Linux currently use for the volume on which Linux is installed?

ext4

Jawana has been working on a paper for her Anatomy class for weeks. One day her little brother was on her computer and accidentally deleted her paper from the Documents folder on her Windows-based laptop. How can Jawana recover her deleted paper?

he can open the Recycle Bin, find and select her paper, then click Restore the selected items

Your macOS installation is corrupted and you want to boot from an external Thunderbolt hard drive to repair the installation. Which key(s) do you hold down at startup to boot from the external hard drive?

option key

In Linux, when logged in as a normal user with root privileges, which command must precede the apt-get command in the command line in order to install a program?

sudo

You have set up an FTP server in Ubuntu Server. Jason, a user, calls to say he gets an error when trying to put a file in his /home/jason/files directory. You look at the directory structure and see that you forgot to give the user ownership of the directory. Which command can fix the problem?

sudo chown jason:jason /home/jason/files

You are managing an FTP server installed in Ubuntu Server. The server has created a very large log file, vsftpd.log. Which command is appropriate to search the log file for activity of the user charlie?

sudo grep "charlie" /var/log/vsftpd.log