Practice Questions 3
A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer? A. Printers and Devices B. Devices and Printers C. Printers and Faxes D. Devices
C. Printers and Faxes Correct Answer: C Explanation: http://wiki.answers.com/Q/In_Windows_XP_how_do_you_open_the_Printers_and_Faxes_window
Joe's company just moved into a new building, and the company's management is very concerned about proper equipment grounding. Which of the following risks are they attempting to mitigate by grounding equipment? A. Security breaches B. Electrical shock C. Chemical burns D. Equipment theft
Correct Answer: B B. Electrical shock
Which of the following is an advantage of UDP over TCP? A. It is connection based. B. It uses flow control. C. It transfers packets faster. D. It uses connection handshakes.
Correct Answer: C C. It transfers packets faster. Section: Mix Questions
A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack? A. Punchdown B. Loopback plug C. Multimeter D. Crimper
Correct Answer: A A. Punchdown
Which of the following standards is an expansion card slot used only for graphics? A. PCIe B. AGP C. PCI D. miniPCI
Correct Answer: B B. AGP
A technician arrives in Germany and discovers that when their PC is plugged into the outlet, no power is received. Which of the following actions should the technician take to get the PC to operate? A. Change the BIOS settings to the local time B. Adjust the voltage selector switch C. Attach a 220-volt power strip from the current region to the PC D. Attach a 120-volt battery backup power supply to the PC
Correct Answer: B B. Adjust the voltage selector switch
Which of the following helps law enforcement show accountability for evidence as it was gathered? A. Drive hashing B. Chain of custody C. Drive image creation D. Court subpoena
Correct Answer: B B. Chain of custody
Which of the following cable types delivers a signal over a single pin connector? A. Ethernet B. Coaxial C. S-video D. DVI
Correct Answer: B B. Coaxial
A company wants to conserve paper without limiting the ability to print. Which of the following settings needs to be configured? A. Orientation B. Duplex C. Collate D. Quality
Correct Answer: B B. Duplex Section: Mix Questions
Which of the following wireless standards operates at 5GHz? (Select TWO). A. 802.11a B. 802.11b C. 802.11bg D. 802.11g E. 802.11n
Correct Answers: A,E A. 802.11a, E. 802.11n
A user reports that the mouse is not working properly. The technician notices on the user's workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue? A. Failed Operating System B. Faulty mouse C. Faulty CPU D. Not enough memory
D. Not enough memory Correct Answer: D Section: Hardware NetTroublshooting
A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect? A. Print spooler B. Fuser C. Rollers D. Maintenance kit
Correct Answer: B B. Fuser Section: Mix Questions
A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media. Which of the following optional add-ons will provide this functionality? A. Collate B. Duplex C. Fast draft D. Paper type
Correct Answer: B B. Duplex Section: Mix Questions
Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD- RW? A. 50 B. 70 C. 100 D. 120
Correct Answer: B B. 70
A user wants pages 1-5 separated from 6-8 when they are retrieved from the printer. Which of the following settings would the user change in the print job to ensure the pages are separated? A. Duplex B. Collate C. Orientation D. Quality
Correct Answer: B B. Collate Section: Mix Questions
A technician is setting up a printer in a training room. The trainer needs to be able to print multiple copies of the training documentation for the classes. Which of the following should the technician configure on the printer to facilitate this? A. Scanning B. Collating C. Faxing D. Duplexing
Correct Answer: B B. Collating Section: Mix Questions
A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this? A. Serial B. Ethernet C. USB D. eSATA
Correct Answer: B B. Ethernet Section: Mix Questions
SIMULATION Ann, a local librarian, has had a previously used wireless access point donated to her. She has instructed you to configure this new wireless access point for her public library. Ann plans to allow anyone to connect to the access point without having to ask her configuration information. Additionally, Ann knows that her neighbors have wireless networks and wants to ensure that her network does not interfered with the other networks. Ann has provided you with the following information. Wireless Name: Library New Router Password: Secure$1 Instructions: Select the Public Library in the diagram to configure the wireless network. Once the wireless network tabs are configured, select the save button. When you have completed simulation, please select the Done button to submit. http://comptiaexamtest.com/A+220-901/wp-content/uploads/2017/05/190-q1.jpg http://comptiaexamtest.com/A+220-901/wp-content/uploads/2017/05/190-q2.jpg http://comptiaexamtest.com/A+220-901/wp-content/uploads/2017/05/190-q3.jpg
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DRAG DROP Drag the components from the list and place them in correct devices. Select and Place: http://comptiaexamtest.com/A+220-901/wp-content/uploads/2017/05/221q-1024x602.jpg
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Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level changes? A. Drive lock B. Intrusion detection C. BIOS password D. Trusted platform module
Correct Answer: B. Intrusion detection
Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy? A. Hyperthreading B. Intel SSE3 C. L2 Cache D. S.M.A.R.T.
Correct Answer: A
Which of the following channels should a technician choose when installing multiple wireless access points for a small office home office (SOHO) network to provide the MINIMAL interference? A. 1, 6,11 B. 2, 5,10 C. 3, 7,9 D. 4, 5,8
Correct Answer: A A. 1, 6,11
Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n
Correct Answer: A A. 802.11a
A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need to be accessed from distances up to 200 feet through no more than one to two, hollow, dry board walls. Which of the following methods should be used? A. 802.11x B. PAN C. USB D. Infrared (IR)
Correct Answer: A A. 802.11x
Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also requested FireWire connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications Joe has provided? A. A docking station B. An external USB hub C. A USB to FireWire converter D. A cable lock
Correct Answer: A A. A docking station
A user has a CAD / CAM workstation that is to be reconfigured into a Gaming PC. Which of the following would be the EASIEST and MOST effective upgrade? A. Add better Sound Card B. Install a TV Tuner C. Add additional L2 cache D. Install USB 3.0 Card
Correct Answer: A A. Add better Sound Card
A technician is responsible for setting up laptops in a room for a small conference. The laptops need to communicate with each other as well as a workstation in the room. The workstation has a wireless expansion card. A switch is not available for the laptops and they cannot access the corporate network. Which of the following does the technician need to implement? A. Adhoc network B. Bluetooth network C. Serial network D. USB network
Correct Answer: A A. Adhoc network Section: Mix Questions
A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following format specifications should the customer use? A. BD - RE DL B. BDXL C. BD - RE D. BD-R
Correct Answer: A A. BD - RE DL Section: Mix Questions
Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed? A. BIOS B. Device Manager C. Motherboard Jumpers D. Computer Management
Correct Answer: A A. BIOS
A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk. Which of the following should a technician recommend? A. Blu-Ray writer B. DVD-RW drive C. Dual Layer DVD burner D. CD-ROM burner
Correct Answer: A A. Blu-Ray writer
Which of the following supports a MAXIMUM frequency of 100MHz? A. Cat5 B. Cat5e C. Cat6 D. Cat6a
Correct Answer: A A. Cat5
A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this? A. Configure a guest wireless network B. Implement a DMZ C. Disable NAT on the wireless network D. Disable the SSID E. Assign static IPs for all devices
Correct Answer: A A. Configure a guest wireless network Section: Mix Questions
A customer needs a router that will be able to handle all incoming and outgoing networking traffic independent of the rest of the building. The customer would like the PCs to immediately connect to the Internet and network resources without any additional configuration. Which of the following should the technician do to meet the requirements? A. Configure the router for DHCP. B. Configure the router for NAT. C. Configure the router for port forwarding. D. Configure the router for QoS.
Correct Answer: A A. Configure the router for DHCP. Section: Mix Questions
When a technician suspects prohibited activity on an organization's network or computers, which of the following is the FIRST step they should take? A. Confirm an actual infraction has taken place B. Confront the suspected person with incident details C. Notify others so that peers will stop the activity D. Erase the contents of the user's computer and disable their account
Correct Answer: A A. Confirm an actual infraction has taken place
A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives? A. Controller firmware B. Power requirements C. File system type D. System BIOS
Correct Answer: A A. Controller firmware Section: Hardware NetTroublshooting
A user has 6,250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium? A. DL DVD Burner B. LTO Drive C. CD Burner D. Blu-Ray Burner
Correct Answer: A A. DL DVD Burner
A customer is reporting that after removing a laptop from the docking station and bringing it home, the cursor occasionally jumps around the screen while the customer is typing. Which of the following should the technician do to mitigate this issue? A. Disable the touch pad on the laptop B. Install new keyboard drivers for the laptop C. Install new drivers for the docking station D. Disable the keyboard on the laptop
Correct Answer: A A. Disable the touch pad on the laptop Section: Mix Questions
An employee wants to work more efficiently from home. The IT manager suggests the employee consider purchasing a device that will allow use of monitor and input devices with the work laptop. Which of the following devices is MOST suitable for this purpose? A. Docking station B. Set-top box C. KVM switch D. USB hub
Correct Answer: A A. Docking station Section: Mix Questions
Which of the following connection types is capable of transmissions speeds up 100 Gbps? A. Fiber B. Coaxial C. Infrared D. DSL
Correct Answer: A A. Fiber
A user with a USB printer would like to print from more than one computer. Which of the following features should be used? A. File and printer sharing B. Internet connection sharing C. Enable printer duplexing D. USB hub
Correct Answer: A A. File and printer sharing
Which of the following devices is primarily intended to provide 24/7 diagnostic and biometric data regarding the user? A. Fitness monitor B. e-Reader C. Smartwatch D. Smartphone
Correct Answer: A A. Fitness monitor Section: Mix Questions
Which of the following allows for audio and video connections using a single cable? A. HDMI B. Parallel C. DVI-A D. eSATA
Correct Answer: A A. HDMI
An IT Director wants to increase security on the company website to prevent man-in-the-middle attacks. Which of the following Internet protocols should be implemented to meet the requirement? A. HTTPS B. IMAP C. TELNET D. SMTP
Correct Answer: A A. HTTPS
Which of the following is an advantage of using static IP addresses for a business? A. High availability B. Simplifies IP management C. Lower security risk D. Scalability for upgrades
Correct Answer: A A. High availability Section: Mix Questions
A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows, and video gaming tournaments. Which of the following BEST satisfies the needs of the company? A. High-end video, high-end audio, multicore processor B. Minimum RAM required, network connectivity, high-end cooling C. Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner D. Network connectivity, TV tuner, surround sound audio, dual monitors
Correct Answer: A A. High-end video, high-end audio, multicore processor Section: Mix Questions
Which of the following wireless transmission methods requires line of sight? A. Infrared B. RFID C. 802.11a D. Bluetooth
Correct Answer: A A. Infrared
A finance officer has submitted a request for a new wireless access point. The technician has set up the physical equipment and powered it on, but the router will not recognize it. Which of the following should the technician do to correct the problem? A. Install firmware updates B. Run Windows updates C. Perform RPM updates D. Use apt-get for updates
Correct Answer: A A. Install firmware updates Section: Mix Questions
After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users? A. Install the correct drivers on the server. B. Delete and reconnect to the print queue on the client machine. C. Restart the print queues on the print server. D. Reinstall the printer drivers on the client desktops.
Correct Answer: A A. Install the correct drivers on the server. Section: Mix Questions
Modern laptop screens are much brighter because of advances in which of the following technologies? A. LED B. Batteries C. Inverter D. Plasma
Correct Answer: A A. LED
Which of the following is used to provide secure file storage to network users only? A. NAS B. IMAP C. SAN D. SSH
Correct Answer: A A. NAS Explanation: http://searchstorage.techtarget.com/definition/network-attached-storage
Which of the following wireless technologies is LEAST likely to be intercepted by a third party? A. NFC B. Bluetooth C. WiFi D. Cellular
Correct Answer: A A. NFC Section: Mix Questions
Which of the following components of a motherboard is responsible for communications between CPU and RAM? A. North Bridge B. South Bridge C. PCIe slot D. CMOS battery
Correct Answer: A A. North Bridge
A user's iPhone will not power on. Which of the following should the technician do FIRST to isolate the problem? A. Plug the phone into a known good charger B. Remove and reseat the battery C. Replace the screen glass assembly D. Replace the battery and charge the phone.
Correct Answer: A A. Plug the phone into a known good charger Section: Mix Questions
A technician needs to set up a VPN for a small office. To ensure the network traffic is routed to the correct machine, which of the following MUST the technician do on the router to accommodate this? A. Port forwarding B. Port redundancy C. Port triggering D. Port selection
Correct Answer: A A. Port forwarding Section: Mix Questions
Two drives in a RAID 5 have failed. Which of the following will the technician need to implement? A. Replace the failed drives and restore the data from backup to the RAID. B. Replace one of the failed drives and run the RAID repair. C. Replace the failed drives and format the RAID using the quick option. D. Replace one of the failed drives and repair the RAID using system utilities.
Correct Answer: A A. Replace the failed drives and restore the data from backup to the RAID. Section: Mix Questions
Activity logs show a large amount of data downloaded from a company server to an employee's workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee's regular job functions. Which of the following steps should the technician take NEXT? A. Report through proper channels B. Document the changes C. Continue to track more evidence D. Preserve the chain of custody
Correct Answer: A A. Report through proper channels Explanation: This is the breach of security. You need to report through proper channel to the senior management about this breach. You can report to your supervisor and he/she can report to higher authorities for further investigation.
A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate WLAN. To temporarily reconfigure the settings, which of the following must the technician must access? A. Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties B. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Profile Types C. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Create an ad hoc network D. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Manually create a network profile
Correct Answer: A A. Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties Section: Mix Questions
A computer technician wants to boot up a computer using a USB flash drive. After inserting the USB drive and powering on the computer, it does not boot to the flash drive and instead boots to the OS on the hard drive. Which of the following is MOST likely the cause? A. The boot order in the BIOS is incorrect B. The hard drive is not formatted C. There is a disc in the optical drive D. There is insufficient memory
Correct Answer: A A. The boot order in the BIOS is incorrect
A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT? A. The motherboard for any sign of swollen capacitors B. The disk drive to determine if it is defragmented and operating properly C. The embedded NIC to ensure it has the latest firmware and drivers D. The RAM to confirm it is the correct type for the motherboard being used
Correct Answer: A A. The motherboard for any sign of swollen capacitors Section: Mix Questions
An office printer that was working earlier in the day is no longer printing any documents. Pre- existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self- diagnostic pages successfully. Which of the following is the MOST likely cause of the problem? A. The printer's IP address has changed. B. The network print spooler service has been restarted. C. "Perform Printer Maintenance" message is displayed on the printer's LCD panel. D. Two or more users sent print jobs simultaneously, causing a print collision.
Correct Answer: A A. The printer's IP address has changed.
A user has received an error message when connecting to the wireless network. The error indicates the IP address being used by the user's system is already in use. A DHCP server is used on the network. After having the user disconnect from the wireless network, the technician is still able to ping the user's IP address. Which of the following is MOST likely the cause? A. The user has a statically assigned IP address in the DHCP server scope. B. The system's local firewall is blocking SYN/ACK traffic from the DHCP server. C. The DHCP server's scope has been exhausted and no additional IP addresses are available. D. The user is also connected to the wired network with a LAN cable.
Correct Answer: A A. The user has a statically assigned IP address in the DHCP server scope. Section: Mix Questions
A technician works for a company that has virtual servers and virtual desktops. The company hires a user who only needs to access the virtual desktops. Which of the following is the MOST cost-effective workstation to purchase? A. Thin client B. Gaming PC C. CAD PC D. Thick client
Correct Answer: A A. Thin client
A technician is building a workstation that will only be used to connect remotely to a server. Which of the following types of PC configurations is BEST suited for this task? A. Thin client B. Home server PC C. CAD workstation D. AV workstation
Correct Answer: A A. Thin client Section: Mix Questions
A user reports the cursor jumps around when typing in documents on a new laptop. Which of the following is MOST likely causing the issue? A. Touchpad settings B. Screen calibration C. Incompatible software D. Unsigned hardware
Correct Answer: A A. Touchpad settings Section: Mix Questions
Which of the following has color codes that match on both ends (e.g. orange-white, orange, green- white, blue, blue-white, green, brown-white, brown)? A. UTP straight-through B. UTP crossover C. Multi-mode fiber D. Single-mode fiber
Correct Answer: A A. UTP straight-through Section: Mix Questions
Which of the following is an advantage of an IPv6 network? A. Virtually unlimited number of network addresses B. Backwards compatible with all network devices and operating systems C. Less security concerns D. Higher available speed
Correct Answer: A A. Virtually unlimited number of network addresses
A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer? A. Install a manufacturer recommended maintenance kit B. Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers C. Install the fuser and also replace the high voltage power supply D. Install the fuser as the paper jams were probably also caused by the defective fuser
Correct Answer: A C. Install the fuser and also replace the high voltage power supply
By default, which of the following ports is used for SMTP? A. 21 B. 25 C. 110 D. 143
Correct Answer: B B. 25
A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do? A. Install the CAT5e cable, boot the server and then return and replace it later. B. Inform the customer and recommend temporarily using the CAT5e cable. C. Install the CAT5e cable, document the installation and leave the premises. D. Inform the customer that the server will be available as soon as a CAT6a cable is acquired.
Correct Answer: B B. Inform the customer and recommend temporarily using the CAT5e cable.
Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly? A. Impact B. Inkjet C. Laser D. Thermal
Correct Answer: B B. Inkjet
A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible? A. Resolution B. Lumens C. Anti-glare filter D. Bulb life
Correct Answer: B B. Lumens
A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment? A. IP address of the printer B. MAC address of the printer C. Subnet mask of the network D. Firmware version of the printer
Correct Answer: B B. MAC address of the printer
Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill? A. Inventory spreadsheet B. MSDS C. Project management plan D. EULA
Correct Answer: B B. MSDS
A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue? A. ESD strap B. PSU tester C. Cable tester D. Loopback plug
Correct Answer: B B. PSU tester Section: Hardware NetTroublshooting
A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information? A. Performing a device self test print page from each printer B. Performing a device print page from each print server C. Performing a device factory reset on each print server D. Performing a PING of each device address without the FQDN
Correct Answer: B B. Performing a device print page from each print server
Which of the following cable types designates that it can safely be run through a drop ceiling? A. STP B. Plenum C. CAT5e D. UTP
Correct Answer: B B. Plenum
Which of the following cable types should always be used through life safety areas? A. PVC B. Plenum C. STP D. Fiber
Correct Answer: B B. Plenum
A bank wants to maximize the security of employee computer data displayed on their screen. Which of the following would BEST accomplish these goals? A. Keyboard filters B. Privacy filters C. Screensavers D. Secure display drivers
Correct Answer: B B. Privacy filters
A technician has just installed a new SOHO router. There are four people sharing the Internet connection, and whenever one specific user comes online and begins streaming media, browsing slows down for the other users. Which of the following settings can the technician adjust so the experience is universal for all users? A. DSL B. QoS C. VNC D. WAN
Correct Answer: B B. QoS Section: Mix Questions
A technician needs to configure a computer system for MAXIMUM safety of stored data while staying cost effective. Which of the following RAID levels should be used? A. RAID 0 B. RAID 1 C. RAID 3 D. RAID 5
Correct Answer: B B. RAID 1
A customer is terminating an employee for suspected activity that is against company policy. They have called Ann to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client? A. Create an image of the hard drive and store it on a NTFS drive. B. Remove and secure any HDD from the computer, documenting the process. C. Store the computer in the server room until it is required. D. Lock the user out of the computer and let another employee use it until needed.
Correct Answer: B B. Remove and secure any HDD from the computer, documenting the process.
A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing? A. Advertisements B. Resource consumption C. A trojan infection D. Unremoved viruses
Correct Answer: B B. Resource consumption
A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0-15. Which of the following types of drives is the technician installing? A. SATA B. SCSI C. USB D. EIDE
Correct Answer: B B. SCSI
Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?
Correct Answer: B B. SMB Section: Mix Questions
Which of the following Internet connection types has the HIGHEST latency? A. WiMAX B. Satellite C. Fiber D. Dial-up
Correct Answer: B B. Satellite
Which of the following network cable types has the longest range? A. CAT5e B. Single-mode fiber C. Multi-mode fiber D. CAT6
Correct Answer: B B. Single-mode fiber
A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem? A. The MicroSD card is not installed properly. B. The battery needs to be replaced. C. The charging port is bent. D. The smartphone has a non-OEM cover.
Correct Answer: B B. The battery needs to be replaced. Section: Mix Questions
Laser printers and thermal printers both use a heating element to function. Which of the following differentiates them? A. Laser printers require a liquid pigment. B. Thermal printers use device specific stock. C. Laser printers do not require thermal toner. D. Thermal printers utilize refillable heat toner.
Correct Answer: B B. Thermal printers use device specific stock.
When referring to laser printing, which of the following describes the development process? A. The corona wire places a static charge on the drum. B. Toner is pulled to the charged areas of the drum. C. Toner is pulled from the drum to the paper. D. The toner is permanently affixed to the paper.
Correct Answer: B B. Toner is pulled to the charged areas of the drum.
A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools is recommended to fix this issue? A. Denatured alcohol B. Toner vacuum C. Compressed air D. Moist towel
Correct Answer: B B. Toner vacuum Section: Mix Questions
A technician has just installed a wireless access point in a customer's home office. While testing the network and browsing the Internet, the technician finds that the connection is not stable, speeds are slow, and websites sometimes do not load. Which of the following should the technician do FIRST? A. Re-enable the broadcasting of the access point's SSID so it is visible to mobile devices. B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel. C. Reconfigure network devices to use static IPs instead of DHCP-assigned addresses. D. Change the signal encryption from WPA2 to WEP to ease transmission overhead.
Correct Answer: B B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel. Section: Mix Questions
A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop? A. Use data encryption. B. Use a cable lock. C. Use multifactor authentication. D. Use a strong password.
Correct Answer: B B. Use a cable lock. Section: Mix Questions
A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates the card has network connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation? A. Change the computer and DNS server's IP addresses in the Action Center B. Use ipconfig to check the current settings and Network Connections to make changes C. Assign the NIC an APIPA address using ipconfig and the network setup wizard D. Reboot the computer and configure the necessary network settings in the BIOS
Correct Answer: B B. Use ipconfig to check the current settings and Network Connections to make changes
Which of the following technologies is the MOST secure form of wireless encryption? A. SSL B. WPA C. WEP D. TLS
Correct Answer: B B. WPA
A network administrator has a requirement to implement a WiFi hot-spot for the public. Which of the following should be used for secure access? A. WEP and TKIP B. WPA2 and AES C. WPA and static IPs D. WPA2 and MAC filtering
Correct Answer: B B. WPA2 and AES
A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors? A. diskpart B. chkdsk C. format D. clean
Correct Answer: B B. chkdsk Section: Mix Questions
A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system? (Select TWO). A. Discharge all capacitors inside the PSU B. Remove all jewelry C. Ensure the PSU is plugged into a grounded electrical socket D. Ensure humidity levels within the room are lowered E. Put on an anti-static wrist strap
Correct Answer: B,E B. Remove all jewelry, E. Put on an anti-static wrist strap
A technician has been tasked with setting up email on a user's phone. The user also wants the email to remain on the server. Which of the following ports would be BEST for setting up the phone? A. 80 B. 110 C. 143 D. 443
Correct Answer: C C. 143 Section: Mix Questions
Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A network? A. 254 B. 65 Thousand C. 16.3 Million D. 340 Trillion
Correct Answer: C C. 16.3 Million
A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation software so they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios would BEST meet this requirement? A. 4:3 B. 5:4 C. 16:9 D. 256:135
Correct Answer: C C. 16:9 Section: Mix Questions
RAID 5 requires a minimum of how many hard drives? A. 1 B. 2 C. 3 D. 4
Correct Answer: C C. 3
Which of the following is the maximum throughput of a USB 3.0 connection? A. 800 Mbps B. 3 Gbps C. 4.8 Gbps D. 10 Gbps
Correct Answer: C C. 4.8 Gbps
A technician is tasked with setting up a workstation in a new location. The technician realizes there is no network connectivity and the workstation's NIC does not have a link light. Given the connection in the wall is correctly labeled, which of the following would be BEST for the technician to use NEXT? A. A multimeter B. A tone generator C. A cable tester D. A punchdown tool
Correct Answer: C C. A cable tester Section: Mix Questions
There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use? A. Switch B. Router C. Access point D. Hub
Correct Answer: C C. Access point Section: Mix Questions
Which of the following devices uses both light and a lens to facilitate data warehousing? A. Digitizer B. Touch screen C. Barcode reader D. Camera
Correct Answer: C C. Barcode reader
A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The telephone line connected to the expansion card is MOST likely which of the following cable types? A. Coaxial B. CAT3 C. CAT6 D. Multi-mode fiber E. Single-mode fiber
Correct Answer: C C. CAT6 Section: Mix Questions
A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue? A. Return the tablet to the manufacturer B. Give the user a stylus to use C. Calibrate the touch interface D. Verify touch interface connectivity inside the screen
Correct Answer: C C. Calibrate the touch interface
A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem? A. Reset printer IP address. B. Change color toner cartridge. C. Check grayscale setting. D. Reinstall printer driver.
Correct Answer: C C. Check grayscale setting. Section: Mix Questions
an inkjet printer not printing properly. The user's computer has the printer software loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue? A. Replace cartridges B. Run a cleaning page C. Clean heads D. Clean fuser assembly
Correct Answer: C C. Clean heads Section: Mix Questions
A user notices the printer that is used for printing global shipper's labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem? A. Remove any stuck labels from the paper path B. Clean the pickup rollers and check them for wear C. Clean the print head with approved materials D. Replace and realign the print head
Correct Answer: C C. Clean the print head with approved materials Section: Hardware NetTroublshooting
A technician, Anne, has repaired a CEO's laptop. Which of the following is the LAST step that should be taken after the repair is completed? A. Prepare a hot spare in preparation for the next repair B. Document all of the services provided C. Communicate the status of the repair with the CEO D. Offer other repair options if they are available
Correct Answer: C C. Communicate the status of the repair with the CEO
Users have started calling the helpdesk reporting they cannot access resources on the network or the Internet. A technician has verified all hardware connections are operational. Which of the following settings should the technician check NEXT on the router? A. SNMP B. NNTP C. DHCP D. WLAN
Correct Answer: C C. DHCP Section: Mix Questions
Which of the following connectors provides the capability to pass both analog and digital signals? A. VGA B. BNC C. DVI-I D. USB 3.0
Correct Answer: C C. DVI-I
A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be performed? A. Enable WiFi B. Driver installation C. Device pairing D. Enable NFC
Correct Answer: C C. Device pairing Section: Mix Questions
A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process? A. Connect an external monitor into the laptop to determine if the LCD has failed. B. Boot the system from either a boot CD or other removable media type. C. Disconnect the AC and battery power and hold the power button for several seconds. D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.
Correct Answer: C C. Disconnect the AC and battery power and hold the power button for several seconds. Section: Hardware NetTroublshooting
A user wants to connect a laptop to the office LAN, charge the battery, and have a dual screen setup. Which of the following would BEST solve this user's requirements? A. Digitizer B. Thunderbolt C. Docking station D. Desktop mode
Correct Answer: C C. Docking station
Which of the following laser printer components will flip the paper to allow for printing on both sides? A. Paper registration assembly B. Paper pickup assembly C. Duplex assembly D. Image transfer belt
Correct Answer: C C. Duplex assembly
A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue? A. Disable SSID broadcast B. Setup UPnP C. Enable QoS D. Configure DMZ
Correct Answer: C C. Enable QoS Section: Mix Questions
A technician wants to simplify users' wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point? A. Enable QoS B. Enable SSID Broadcast C. Enable WPS D. Enable MAC filtering
Correct Answer: C C. Enable WPS
A server has been configured behind a firewall and a website has been deployed, but customers are unable to access the website. Which of the following should the technician do to ensure the customers can access the site? A. Place server in DMZ. B. Change DHCP settings. C. Enable port forwarding. D. Adjust QoS settings.
Correct Answer: C C. Enable port forwarding. Section: Mix Questions
A technician finds an external hard drive with the markings "IEEE 1394" on it. Which of the following cable types would be needed to view the contents of this drive? A. Ethernet B. eSATA C. FireWire D. MicroUSB
Correct Answer: C C. FireWire Section: Mix Questions
Which of the following network devices filters traffic of many different protocols based on a predetermined set of rules established by a system administrator? A. Proxy B. Switch C. Firewall D. Router
Correct Answer: C C. Firewall Section: Mix Questions
A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop? A. Software only B. Bluetooth C. Function keys D. WiFi switch
Correct Answer: C C. Function keys
Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency? A. A B. B C. G D. N
Correct Answer: C C. G
Which of the following types of media connectors carries digital video as well as audio? A. DVI-D B. DVI-A C. HDMI D. VGA
Correct Answer: C C. HDMI Section: Mix Questions
A customer wants to connect a laptop to a mobile device's Internet for use in situations where there is no Internet connectivity. Which of the following technologies would the technician recommend to the customer? A. IR B. NFC C. Hotspot D. Lightning
Correct Answer: C C. Hotspot Section: Mix Questions
Which of the following translates digital signals into analog for transmission over phone lines? A. SAN B. VoIP C. Modem D. Bridge
Correct Answer: C C. Modem
A customer states that when booting up the workstation, there is a message that says "no operating system detected"; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem? A. Reinstall the operating system to reinstall the hardware drivers. B. Modify the boot.ini within the operating system. C. Modify the boot sequence within the UEFI. D. Disable the TPM chip to turn off data encryption.
Correct Answer: C C. Modify the boot sequence within the UEFI. Section: Mix Questions
Which of the following is used to facilitate communications with a user's smartphone in order to make purchases and payments by proximity? A. Bluetooth B. IR C. NFC D. WPS
Correct Answer: C C. NFC Section: Mix Questions
A customer signed up for the mobile pay service to use with their first generation smartphone but it does not work at any place that supports the mobile pay service. Which of the following is missing from the customer's smartphone? A. RFID B. IMSI C. NFC chip D. Bluetooth
Correct Answer: C C. NFC chip Section: Mix Questions
Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch? A. Router B. Repeater C. Patch panel D. PoE injector
Correct Answer: C C. Patch panel Section: Mix Questions
Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured? A. Channels B. DHCP C. Port forwarding D. Firmware
Correct Answer: C C. Port forwarding Section: Mix Questions
A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack? A. Crimper B. Toner probe C. Punchdown tool D. Multimeter
Correct Answer: C C. Punchdown tool
A technician is required to connect a new cable to an open port on the patch panel. Which of the following would the technician MOST likely use in this situation? A. Loopback tool B. Multimeter C. Punchdown tool D. Toner probe
Correct Answer: C C. Punchdown tool Section: Mix Questions
Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system? A. CAT5e B. CAT6 C. RG-59 D. STP
Correct Answer: C C. RG-59
Which of the following types of connectors can use a maximum of 8 strands of wires? A. RJ-11 B. RS-232 C. RJ-45 D. BNC
Correct Answer: C C. RJ-45
A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem? A. Reseat the drive cable in the array. B. Replace the RAID controller. C. Replace the faulty drive in the array. D. Reinstall the RAID drivers.
Correct Answer: C C. Replace the faulty drive in the array. Section: Hardware NetTroublshooting
A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the following would MOST likely be required to facilitate installation? A. RAID card B. CNR card C. Riser card D. MCA card
Correct Answer: C C. Riser card
Which of the following would be used to connect two remote sites? A. Switch B. Access point C. Router D. Hub
Correct Answer: C C. Router
A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet (152 meters) in distance. Which of the following connectors should the technician use? A. BNC B. LC C. ST D. F
Correct Answer: C C. ST Section: Mix Questions
A technician needs to boot a PC from a USB drive. Which of the following settings should be disabled to accomplish this task? A. Fast Boot B. UEFI Admin Password C. Secure Boot D. Legacy Boot
Correct Answer: C C. Secure Boot Section: Mix Questions
A common method of accessing computers remotely that uses port 23 is known as? A. LDAP B. RDP C. Telnet D. FTP
Correct Answer: C C. Telnet Explanation: http://www.speedguide.net/port.php?port=23
A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT? A. Establish a plan of action to resolve the problem B. Implement the solution C. Test the theory to determine cause D. Verify full system functionality
Correct Answer: C C. Test the theory to determine cause
A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the MOST likely cause? A. The display is defective. B. The video card needs to be flashed. C. The internal adapter has not been disabled. D. The new video card is defective.
Correct Answer: C C. The internal adapter has not been disabled.
The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue? A. Jumper settings are incorrect B. The RAM module is defective C. The memory slot is defective D. CMOS needs to be flashed
Correct Answer: C C. The memory slot is defective
A new employee has reported that print jobs are printing as garbled text. Which of the following is MOST likely the reason for this issue? A. The printer needs a maintenance kit installed B. The network cable on the printer is unplugged C. The workstation has the incorrect drivers installed D. The employee does not have the proper permissions
Correct Answer: C C. The workstation has the incorrect drivers installed Section: Mix Questions
A technician is asked to install Microsoft office directly on a customer's computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have? A. Mac B. Thick client C. Thin client D. Phablet
Correct Answer: C C. Thin client Section: Mix Questions
A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this? A. To validate proper wiring of the network jack B. To confirm continuity of the conductors C. To locate the position of the cable on a patch panel D. To test the transmission quality of the connection
Correct Answer: C C. To locate the position of the cable on a patch panel Section: Mix Questions
A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports? A. Multi Mode B. Dual Channel C. Triple Channel D. Single Channel
Correct Answer: C C. Triple Channel
A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem? A. Update drivers B. Reseat the video card C. Use OSD tools D. Replace the monitor
Correct Answer: C C. Use OSD tools Section: Hardware NetTroublshooting
A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST? A. Replace the print head with OEM replacement. B. Use a cotton swab and alcohol to clean the print head. C. Use the printer manufacturer's cleaning kit to clean the print head. D. Use an industry approved cleaning kit to clean the print rollers. E. Use the printer manufacturer's cleaning kit to clean the print rollers.
Correct Answer: C C. Use the printer manufacturer's cleaning kit to clean the print head.
Which of the following devices uses MAC tables to allow multiple computers to access a single network connection? A. Hub B. Firewall C. VoIP D. Switch
Correct Answer: D
Which of the following ports is used when accessing a website with SSL encryption? A. 22 B. 80 C. 110 D. 443
Correct Answer: D D. 443 Section: Mix Questions
Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation? A. 8-bit B. 16-bit C. 32-bit D. 64-bit
Correct Answer: D D. 64-bit
Which of the following features is an advantage of a switch over a hub? A. A switch routes packets instead of frames to different networks. B. A switch divides bandwidth among connected devices. C. A switch broadcasts the data frames to every connected device. D. A switch sends data frames to the correct connected device.
Correct Answer: D D. A switch sends data frames to the correct connected device. Section: Mix Questions
A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750MB? A. USB drive B. DVD-R C. Blu-Ray D. CD-R
Correct Answer: D D. CD-R Section: Mix Questions
Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe's requirements? A. Dial-up B. Mobile Hotspot C. Satellite D. Cable
Correct Answer: D D. Cable
Which of the following would BEST describe the capabilities of a 64-bit operating system? A. Capable of managing dual NICs. B. Capable of effectively managing 1TB SSD. C. Capable of managing more than 4 displays. D. Capable of utilizing 128GB RAM.
Correct Answer: D D. Capable of utilizing 128GB RAM.
A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST? A. Apply a new preventative maintenance kit. B. Ensure the MFD is connected and on the network. C. Replace all empty ink cartridges in the MFD. D. Check the toner level to see if it is low.
Correct Answer: D D. Check the toner level to see if it is low.
Multicast addresses fall in which of the following classful address ranges? A. Class A B. Class B C. Class C D. Class D E. Class E
Correct Answer: D D. Class D
Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed? A. Use a multimeter to test voltage. B. Replace the laptop with a new one. C. Replace the battery. D. Connect an external display device.
Correct Answer: D D. Connect an external display device. Section: Mix Questions
A technician is installing a wireless router to be used as an access point. The company firewall will assign IP addresses to devices on the wireless network. Which of the following settings does the technician need to disable on the wireless router to accomplish this? A. NAT B. DMZ C. PAT D. DHCP
Correct Answer: D D. DHCP Section: Mix Questions
Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data? A. DVD RW B. CD-ROM C. Tape backup D. DVD+R DL
Correct Answer: D D. DVD+R DL
Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data? A. DVD RW B. CD-ROM C. Tape backup D. DVD+R DL
Correct Answer: D D. DVD+R DL Section: Mix Questions
Which of the following would MOST likely be found on a docking station versus a port replicator? A. USB Hub B. VGA Port C. PS/2 Slot D. DVD-ROM
Correct Answer: D D. DVD-ROM
Which of the following processing types allows two instructions to be received and processed nanoseconds apart? A. Quad core B. Triple core C. Dual core D. Hyper-threading
Correct Answer: D D. Hyper-threading
An IT manager needs to install a large display in a front office area with a lot of natural light. Which of the following display technologies will BEST satisfy the requirements of the design plan? A. CRT B. CCFL LCD C. IPS LCD D. LED LCD
Correct Answer: D D. LED LCD Section: Mix Questions
A home user's PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively? A. Replace the CPU heat sync with a high RPM fan B. Purchase an energy efficient power supply C. Not over-clocking the CPU D. Liquid cooling system
Correct Answer: D D. Liquid cooling system
A technician is installing a network-enabled security system that features IP-based cameras. To access the system remotely, which of the following capabilities is MOST likely to require configuration? A. VPN passthrough B. QoS C. Static IPs D. Port forwarding
Correct Answer: D D. Port forwarding Section: Mix Questions
Which of the following cable types is used to transmit data from a satellite dish to the satellite modem? A. CAT5e B. CAT3 C. Fiber D. RG-6
Correct Answer: D D. RG-6
A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT? A. Remove the battery and let it cool for 24 hours B. Fully discharge and then fully recharge the battery C. Short the battery terminals with a paper clip D. Replace the battery with a new one
Correct Answer: D D. Replace the battery with a new one
Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal? A. DHCP B. IPv6 C. DMZ D. SSID
Correct Answer: D D. SSID Section: Hardware NetTroublshooting
Which of the following is a type of fiber connector? A. RJ-11 B. F-connector C. BNC D. ST
Correct Answer: D D. ST Section: Mix Questions
A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue? A. Multi-window B. Air view C. Air browse D. Screen mirroring
Correct Answer: D D. Screen mirroring Section: Mix Questions
A small office with five computers on a workgroup that are directly connected to a switch is an example of which of the following network topologies? A. Ring B. Bus C. Mesh D. Star
Correct Answer: D D. Star
ESD mats are useful for protecting against which of the following hazards? A. Chemical burns B. Electromagnetic interference C. RF interference D. Static buildup
Correct Answer: D D. Static buildup
A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system's BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following is MOST likely the cause of failure? A. The boot CD has failed and needs to be replaced. B. The hard drive needs to have its configuration manually defined in the BIOS. C. The PC's power supply is not providing enough power to the new hard drive. D. The hard drive has not been partitioned correctly.
Correct Answer: D D. The hard drive has not been partitioned correctly. Section: Hardware NetTroublshooting
Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly? A. The workstation battery needs to be replaced. B. The NIC is functioning intermittently. C. Failed driver updates for the workstation's devices. D. The surge protector lost AC power.
Correct Answer: D D. The surge protector lost AC power. Section: Hardware NetTroublshooting
Which of the following connectors can be used for video, audio, and storage devices? A. DVI B. DisplayPort C. HDMI D. Thunderbolt
Correct Answer: D D. Thunderbolt Section: Mix Questions
Which of the following expansion ports would be used to enable transfer of power, data, and video to peripheral devices on an Apple computer? A. HDMI Video B. Lightning C. USB 2.0 D. Thunderbolt
Correct Answer: D D. Thunderbolt Section: Mix Questions
The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the technician MOST likely use to find this cable? A. WiFi analyzer B. Loopback plug C. Multimeter D. Tone generator
Correct Answer: D D. Tone generator Section: Mix Questions
A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause? A. Dead pixels B. Video resolution C. Failing lamp D. VGA connection
Correct Answer: D D. VGA connection Section: Mix Questions
The Chief Executive Officer (CEO) of a company has requested outside access to a server within the company network so that sensitive documents can be worked on from home. Which of the following is the MOST appropriate tool to give the CEO the requested access? A. VNC B. Port forwarding C. Port triggering D. VPN
Correct Answer: D D. VPN Section: Mix Questions
A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the following PC expansion cards would the technician upgrade? A. FireWire card B. Network card C. Thunderbolt card D. Video card E. Sound card
Correct Answer: D D. Video card
A technician has been tasked with designing a new printing solution for a small team. They want to be able to use a central printer from their shared workspace as well as the conference room next door. Which of the following connection methods would BEST suit their need? A. USB B. Infrared (IR) C. Bluetooth D. Wireless
Correct Answer: D D. Wireless
A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason? A. Poor paper quality B. Incorrect paper size C. Defective duplexer D. Worn feed rollers
Correct Answer: D D. Worn feed rollers Section: Hardware NetTroublshooting
The contrast ratio for an LCD monitor is BEST defined as the ratio between: A. display resolution and brightness. B. power consumption and output intensity. C. power savings of a comparable CRT monitor and the LCD. D. the darkest and lightest displayed output.
Correct Answer: D D. the darkest and lightest displayed output.
A user reports the inability to access a company server using the FTP protocol. A technician finds other ports to the server seem to work normally. The technician has determined the problem is an incorrectly configured software firewall on the user's machine. Which of the following is MOST likely the cause? A. Incoming connections on port 445 are blocked. B. Outgoing connections on port 443 are blocked. C. Incoming connections on port 143 are blocked. D. Outgoing connections on port 80 are blocked. E. Outgoing connections on port 21 are blocked.
Correct Answer: E E. Outgoing connections on port 21 are blocked. Section: Mix Questions
Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware components is MOST likely in need of replacement? A. Hard drive B. Memory modules C. System fan D. Wireless card E. System board
Correct Answer: E E. System board
Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent backlighting? (Select TWO). A. Light Emitting Diode B. In-Plane Switching C. Plasma D. Twisted Nematic E. Cold Cathode Fluorescent Lamp
Correct Answers: A,B A. Light Emitting Diode B. In-Plane Switching Section: Mix Questions
When installing a floppy drive data cable, it is important for a technician to ensure which of the following? (Select TWO). A. Availability of compatible power connectors B. Adequate hard drive capacity C. Correct CPU clock speeds D. Correct Master/Slave jumper settings E. Proper orientation of the data cable
Correct Answers: A,E A. Availability of compatible power connectors E. Proper orientation of the data cable
When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO). A. VGA B. IEEE 1394 C. PCIe D. PCMCIA E. ExpressPort F. HDMI
Correct Answers: A,F A. VGA, F. HDMI
Which of the following are the BEST features to include in a Home Theater PC? (Select TWO). A. Liquid Cooling B. VGA Output C. Dual Monitors D. Digital Audio E. HDMI Output F. NFC Capability
Correct Answers: D,E D. Digital Audio E. HDMI Output Section: Mix Questions
